CoCalc -- Tweets.csv

GitHub Repository: YStrano/DataScience_GA
Path: blob/master/lessons/lesson_13/data/Tweets.csv
¹⁹⁰⁴ views

airline_sentiment,airline,text
neutral,Virgin America,@VirginAmerica What @dhepburn said.
positive,Virgin America,@VirginAmerica plus you've added commercials to the experience... tacky.
neutral,Virgin America,@VirginAmerica I didn't today... Must mean I need to take another trip!
negative,Virgin America,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces &amp; they have little recourse"
negative,Virgin America,@VirginAmerica and it's a really big bad thing about it
negative,Virgin America,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA"
positive,Virgin America,"@VirginAmerica yes, nearly every time I fly VX this ���ear worm�۝ won�۪t go away :)"
neutral,Virgin America,"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP"
positive,Virgin America,"@virginamerica Well, I didn't��_but NOW I DO! :-D"
positive,Virgin America,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."
neutral,Virgin America,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24
positive,Virgin America,@VirginAmerica I &lt;3 pretty graphics. so much better than minimal iconography. :D
positive,Virgin America,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia &amp; I haven't even gone on my 1st trip yet! ;p
positive,Virgin America,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
positive,Virgin America,@VirginAmerica Thanks!
negative,Virgin America,@VirginAmerica SFO-PDX schedule is still MIA.
positive,Virgin America,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
negative,Virgin America,@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
positive,Virgin America,I ��_��� flying @VirginAmerica. ������_�ԍ
positive,Virgin America,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
negative,Virgin America,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
positive,Virgin America,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
positive,Virgin America,@VirginAmerica I love the hipster innovation. You are a feel good brand.
neutral,Virgin America,@VirginAmerica will you be making BOS&gt;LAS non stop permanently anytime soon?
negative,Virgin America,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... _��� I want free internet
negative,Virgin America,@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.
negative,Virgin America,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
neutral,Virgin America,@VirginAmerica do you miss me? Don't worry we'll be together very soon.
negative,Virgin America,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
neutral,Virgin America,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix
negative,Virgin America,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems _���"
neutral,Virgin America,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?
negative,Virgin America,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&amp;F number at LAX!"
negative,Virgin America,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("
positive,Virgin America,@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
neutral,Virgin America,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP
positive,Virgin America,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. _��ω�� #MoodlitMonday
positive,Virgin America,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"
neutral,Virgin America,@VirginAmerica when can I book my flight to Hawaii??
negative,Virgin America,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk
positive,Virgin America,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
negative,Virgin America,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
neutral,Virgin America,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX---&gt;SEA!!! _ٍ�_�ԍ_�ռ������
neutral,Virgin America,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp
neutral,Virgin America,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?
positive,Virgin America,@VirginAmerica I'm #elevategold for a good reason: you rock!!
neutral,Virgin America,@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx
positive,Virgin America,@VirginAmerica wow this just blew my mind
neutral,Virgin America,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree
neutral,Virgin America,@VirginAmerica @ladygaga @carrieunderwood All were entertaining
neutral,Virgin America,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks."
positive,Virgin America,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
neutral,Virgin America,@VirginAmerica wish you flew out of Atlanta... Soon?
neutral,Virgin America,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.
neutral,Virgin America,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?
negative,Virgin America,@VirginAmerica hi! i'm so excited about your $99 LGA-&gt;DAL deal- but i've been trying 2 book since last week &amp; the page never loads. thx!
positive,Virgin America,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
positive,Virgin America,@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! _��_
neutral,Virgin America,@VirginAmerica @ladygaga @carrieunderwood - Carrie!
neutral,Virgin America,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?
neutral,Virgin America,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.
negative,Virgin America,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
neutral,Virgin America,"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood _���_���"
neutral,Virgin America,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!"
positive,Virgin America,@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!
neutral,Virgin America,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.
negative,Virgin America,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
negative,Virgin America,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"
positive,Virgin America,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
negative,Virgin America,@VirginAmerica everything was fine until you lost my bag
neutral,Virgin America,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?
neutral,Virgin America,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.
neutral,Virgin America,"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?"
negative,Virgin America,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
positive,Virgin America,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
positive,Virgin America,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
neutral,Virgin America,"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF"
neutral,Virgin America,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks
negative,Virgin America,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
neutral,Virgin America,@VirginAmerica what happened to Doom?!
negative,Virgin America,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness
positive,Virgin America,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
negative,Virgin America,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
negative,Virgin America,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
negative,Virgin America,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
negative,Virgin America,@VirginAmerica I�۪m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
neutral,Virgin America,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code
neutral,Virgin America,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4
neutral,Virgin America,@VirginAmerica I &lt;3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?
negative,Virgin America,@VirginAmerica Why is the site down? When will it be back up?
neutral,Virgin America,"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!"""
neutral,Virgin America,"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?"
negative,Virgin America,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
negative,Virgin America,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
neutral,Virgin America,@VirginAmerica why is flight 345 redirected?
negative,Virgin America,"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign."
negative,Virgin America,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
negative,Virgin America,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
negative,Virgin America,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
negative,Virgin America,@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.
neutral,Virgin America,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM
negative,Virgin America,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax
neutral,Virgin America,@VirginAmerica check out new music http://t.co/maRcnOCWzn
negative,Virgin America,@virginamerica how's a direct flight FLL-&gt;SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky
negative,Virgin America,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
positive,Virgin America,"@VirginAmerica - amazing customer service, again! _�ե_�ե RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
negative,Virgin America,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm
negative,Virgin America,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
neutral,Virgin America,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?
positive,Virgin America,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
neutral,Virgin America,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare"
positive,Virgin America,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
neutral,Virgin America,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare"
positive,Virgin America,@VirginAmerica Have a great week _��_���
positive,Virgin America,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
negative,Virgin America,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
positive,Virgin America,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives &amp; a comfortable flying experience"
positive,Virgin America,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
positive,Virgin America,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
positive,Virgin America,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining"
negative,Virgin America,@VirginAmerica Use another browser! 2015 &amp; a brand with a reputation built on tech response doesn't have a cross-browser compatible website?
negative,Virgin America,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
negative,Virgin America,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370
positive,Virgin America,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!
positive,Virgin America,@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!
neutral,Virgin America,"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?"
negative,Virgin America,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
positive,Virgin America,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
neutral,Virgin America,@VirginAmerica How can I watch the #Oscars2015 on my JFK-&gt;SFO flight?
neutral,Virgin America,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?
negative,Virgin America,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.
negative,Virgin America,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry
neutral,Virgin America,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?
negative,Virgin America,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!
negative,Virgin America,@VirginAmerica Another delayed flight? #likingyoulessandless
negative,Virgin America,@VirginAmerica I need to register a service dog for a first class ticket from SFO &gt; Dulles. The phone queue is an hour or longer. Pls advise
positive,Virgin America,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
neutral,Virgin America,"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9"
positive,Virgin America,@VirginAmerica always!!! Xoxo
negative,Virgin America,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
negative,Virgin America,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame
positive,Virgin America,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!
neutral,Virgin America,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service _���
negative,Virgin America,@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas
positive,Virgin America,@VirginAmerica you have amazing staff &amp; super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!
negative,Virgin America,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("
negative,Virgin America,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
positive,Virgin America,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.
positive,Virgin America,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
negative,Virgin America,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
negative,Virgin America,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?
neutral,Virgin America,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?
positive,Virgin America,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)
neutral,Virgin America,@VirginAmerica is your website ever coming back online?
neutral,Virgin America,"@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?"
neutral,Virgin America,@VirginAmerica Is flight 0769 out of LGA to DFW on time?
neutral,Virgin America,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?
negative,Virgin America,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.
negative,Virgin America,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
negative,Virgin America,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
negative,Virgin America,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."
negative,Virgin America,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"
negative,Virgin America,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter
negative,Virgin America,@VirginAmerica is the website down?
negative,Virgin America,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
negative,Virgin America,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers
neutral,Virgin America,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2
negative,Virgin America,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh
negative,Virgin America,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
neutral,Virgin America,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx
neutral,Virgin America,"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu"
neutral,Virgin America,@VirginAmerica Lister to my show my on Monday 1230 130
neutral,Virgin America,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH
negative,Virgin America,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..."
negative,Virgin America,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
neutral,Virgin America,@VirginAmerica I'd love to know what your policy is for damaged luggage.
positive,Virgin America,@VirginAmerica Thank you for the follow
negative,Virgin America,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers
negative,Virgin America,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
neutral,Virgin America,@VirginAmerica @TTINAC11 I DM you
neutral,Virgin America,@VirginAmerica can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas _���_��_
negative,Virgin America,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!
negative,Virgin America,@VirginAmerica Flight from BOS &gt; LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
positive,Virgin America,_��_ RT @VirginAmerica: You�۪ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt
positive,Virgin America,@VirginAmerica Only way to fly! #Elevate #Gold
neutral,Virgin America,@VirginAmerica If only you guys had flights from CMH.
negative,Virgin America,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."
negative,Virgin America,@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
neutral,Virgin America,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?
positive,Virgin America,@VirginAmerica you will match my #AmericanAirlines status? Cool!
neutral,Virgin America,���@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy�۝ @asarco_ES_ar ? _٪�
negative,Virgin America,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
negative,Virgin America,@VirginAmerica you suck!
positive,Virgin America,@VirginAmerica thanks!
negative,Virgin America,@VirginAmerica Just DM'd. Same issue persisting.
negative,Virgin America,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
negative,Virgin America,@VirginAmerica trying to book a flight &amp; your site is down _���
negative,Virgin America,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything
negative,Virgin America,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better
positive,Virgin America,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue
negative,Virgin America,@VirginAmerica Your website is down and I'm trying to check in!
positive,Virgin America,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"
neutral,Virgin America,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!
positive,Virgin America,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
positive,Virgin America,@VirginAmerica Keep up the great work :)
positive,Virgin America,@VirginAmerica my goodness your people @love field are amazing under pressure ��_���from Texas #beatstheothers in crisis Please fly me to NY
positive,Virgin America,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
neutral,Virgin America,@VirginAmerica can you please get me to the new york area before monday afternoon
positive,Virgin America,"@VirginAmerica Thanks so much for the awesome support, you guys rock!"
negative,Virgin America,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback
negative,Virgin America,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
negative,Virgin America,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ���������������
positive,Virgin America,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!
negative,Virgin America,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
negative,Virgin America,@VirginAmerica can�۪t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
neutral,Virgin America,"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight"
negative,Virgin America,"@VirginAmerica your mobile site is broken, shows
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin"
negative,Virgin America,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
negative,Virgin America,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
negative,Virgin America,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks
negative,Virgin America,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh
negative,Virgin America,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
positive,Virgin America,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
positive,Virgin America,@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline
negative,Virgin America,@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
neutral,Virgin America,"@VirginAmerica it�۪s just a bug report, guys"
negative,Virgin America,@VirginAmerica hold times at call center are a bit much
positive,Virgin America,@VirginAmerica Like http://t.co/VPqEm31XUQ
negative,Virgin America,@VirginAmerica Site down? #help
positive,Virgin America,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
positive,Virgin America,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
positive,Virgin America,@VirginAmerica thanks so much!
negative,Virgin America,"@VirginAmerica Trying to reset my password, email never arrives. Help?"
positive,Virgin America,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9"
positive,Virgin America,@VirginAmerica Very nicely done. _�ԏ
positive,Virgin America,@VirginAmerica I�۪m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
negative,Virgin America,@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?
negative,Virgin America,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"
positive,Virgin America,@VirginAmerica hahaha _���@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!_���
positive,Virgin America,@VirginAmerica sounds like fun !
neutral,Virgin America,@VirginAmerica any updates on flight 413 from Jfk &gt; Lax
neutral,Virgin America,@virginamerica spruce moose!
negative,Virgin America,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable."
negative,Virgin America,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
positive,Virgin America,"@VirginAmerica classiq, luv Virgin America. Greetingz"
negative,Virgin America,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"
positive,Virgin America,@VirginAmerica Thanks for your great customer service today &amp; for helping me get all my travel sorted out!
positive,Virgin America,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
positive,Virgin America,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!
negative,Virgin America,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
negative,Virgin America,@VirginAmerica current bug on website shows ���select departure city�۪ when selecting destination city http://t.co/SLLYIBE2vQ
negative,Virgin America,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
positive,Virgin America,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless &amp; free."
neutral,Virgin America,"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
positive,Virgin America,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight_ٍ�#sfo
neutral,Virgin America,"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G"
neutral,Virgin America,@VirginAmerica any plans to start flying direct from DAL to LAS?
neutral,Virgin America,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn
positive,Virgin America,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
negative,Virgin America,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member_���
neutral,Virgin America,@VirginAmerica Grand Budapest Hotel #OscarsCountdown
neutral,Virgin America,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.
negative,Virgin America,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
negative,Virgin America,@VirginAmerica there is something wrong with you website in Safari iPhone
positive,Virgin America,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
negative,Virgin America,@VirginAmerica Already checked in so the page expired :X
negative,Virgin America,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
neutral,Virgin America,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y
neutral,Virgin America,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4
positive,Virgin America,@VirginAmerica I see what you did there ;)
neutral,Virgin America,@VirginAmerica way to take advantage of #MayweatherPacquiao :)
neutral,Virgin America,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao
positive,Virgin America,@VirginAmerica your inflight team makes the experience #amazing!
positive,Virgin America,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
negative,Virgin America,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected_��_ #DISAPPOINTED"
neutral,Virgin America,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef
positive,Virgin America,@VirginAmerica fav airline
positive,Virgin America,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)
neutral,Virgin America,_�ԍ_�ԍ������������_��� When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.�۝
neutral,Virgin America,@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.
negative,Virgin America,@VirginAmerica already contacted Central Baggage &amp; sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
positive,Virgin America,@VirginAmerica Thank you!!
negative,Virgin America,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
neutral,Virgin America,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!
neutral,Virgin America,@VirginAmerica I need you to follow back in order to DM.
neutral,Virgin America,@VirginAmerica Need to start flying to @KCIAirport . _��__���_���_���
neutral,Virgin America,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.
negative,Virgin America,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX &amp; been told as Atlantic Flying Club Gold I get no benefits?!
negative,Virgin America,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!
negative,Virgin America,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
neutral,Virgin America,@VirginAmerica what is your policy on flying after surgery?
neutral,Virgin America,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg
negative,Virgin America,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
positive,Virgin America,@VirginAmerica would love to do more for virgin just like I do for @GoPro
neutral,Virgin America,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I
neutral,Virgin America,"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application."
neutral,Virgin America,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq
neutral,Virgin America,"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ"
negative,Virgin America,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
neutral,Virgin America,@VirginAmerica weather delays &gt; next few weeks ;) #JFK #BOS #DCA
neutral,Virgin America,@VirginAmerica @madbee95 check the website before you go to the airport!
negative,Virgin America,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
neutral,Virgin America,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees &amp; w/the windchill -8
positive,Virgin America,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
negative,Virgin America,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD &amp; I'm calling every day, no response.Please give me back my stuff"
negative,Virgin America,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
positive,Virgin America,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
positive,Virgin America,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!"
positive,Virgin America,@VirginAmerica happy to spend the day together. Let's do this!
neutral,Virgin America,@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9
neutral,Virgin America,@VirginAmerica missed my flight. How does standby work?
positive,Virgin America,.@VirginAmerica They were very understanding and helped me out. Thx! #Comps
neutral,Virgin America,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS
positive,Virgin America,@VirginAmerica thank you! I absolutely will _��_
negative,Virgin America,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
neutral,Virgin America,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' _���
negative,Virgin America,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
negative,Virgin America,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"
neutral,Virgin America,@VirginAmerica can u help this _��� @FreyaBevan_Fund needs urgent treatment in_��_���2y old battling cancer could u help with flights _���#freyasfund
neutral,Virgin America,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel
negative,Virgin America,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
negative,Virgin America,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
neutral,Virgin America,@VirginAmerica add DTW and I'm sold!
positive,Virgin America,@VirginAmerica How about some free drinks on the flight back for the free promo?
positive,Virgin America,@VirginAmerica @SSal thanks!
neutral,Virgin America,@VirginAmerica momma I made it! _���_���_���
neutral,Virgin America,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.
neutral,Virgin America,@VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!
neutral,Virgin America,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair
negative,Virgin America,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
neutral,Virgin America,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks
positive,Virgin America,@VirginAmerica Thanks!
positive,Virgin America,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel
positive,Virgin America,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
negative,Virgin America,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
negative,Virgin America,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
neutral,Virgin America,"@VirginAmerica Many Thanks for the Follow.
#ourprincess #freyasfund #USA #Bandie
Looking for Any Help_���
_���_���_��_���_��_���_���
_�_�_�Ώ_�_� http://t.co/UJfS9Zi6kd"
neutral,Virgin America,"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd"
negative,Virgin America,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly _���
neutral,Virgin America,@VirginAmerica is my new go to airline
neutral,Virgin America,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir
Can You Help #ourprincess in need of some help in #USA
_�_�_���_��_�_�_��_���_�_� http://t.co/778AzTDaer"
positive,Virgin America,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks."
positive,Virgin America,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
neutral,Virgin America,@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica
negative,Virgin America,@VirginAmerica trying to check-in...but looks like your site is down?
negative,Virgin America,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"
negative,Virgin America,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
positive,Virgin America,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"
negative,Virgin America,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???"
negative,Virgin America,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3
negative,Virgin America,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
negative,Virgin America,"@VirginAmerica
wjere is our luggage #so slow at lax"
neutral,Virgin America,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21
negative,Virgin America,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
negative,Virgin America,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
negative,Virgin America,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
neutral,Virgin America,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo
neutral,Virgin America,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa
positive,Virgin America,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"
positive,Virgin America,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!"
neutral,Virgin America,@VirginAmerica i would like help with some flights please.
neutral,Virgin America,Bruh ���@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance�۝
positive,Virgin America,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
positive,Virgin America,@VirginAmerica ok! first time flying with you tonight :)
neutral,Virgin America,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!
neutral,Virgin America,"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114"
negative,Virgin America,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn"
negative,Virgin America,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
negative,Virgin America,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
positive,Virgin America,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. _���
negative,Virgin America,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!
negative,Virgin America,@VirginAmerica delayed to10.30!!
negative,Virgin America,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
neutral,Virgin America,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race
http://t.co/SfjDuahx9Z by @skift"
positive,Virgin America,���@VirginAmerica: @KarinSLee Of course. Have fun celebrating!�۝ Thanks! Happy Chinese New Year!
positive,Virgin America,@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
negative,Virgin America,@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank
neutral,Virgin America,"@VirginAmerica I just did, how can I DM? Do u have to also add me?"
positive,Virgin America,"@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
positive,Virgin America,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline &amp; yr website is BEST transactional site EVER
neutral,Virgin America,"@VirginAmerica Anytime, sugafly."
positive,Virgin America,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
neutral,Virgin America,@VirginAmerica I need a receipt for a flight change. Can you send one?
negative,Virgin America,"@VirginAmerica, I submitted a status match request a while back and still haven�۪t heard! I�۪m flying on Monday. Can you look / accelerate?"
positive,Virgin America,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd
positive,Virgin America,@VirginAmerica that doesn't look to fat to me! It looks yummy!
neutral,Virgin America,"@VirginAmerica CEO says #Southwest &amp; #jetblue have strayed from low cost model.
http://t.co/96Sctomh29"
neutral,Virgin America,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6
neutral,Virgin America,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE
neutral,Virgin America,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE
neutral,Virgin America,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE
positive,Virgin America,@VirginAmerica omg omg_���_��� nonstop Dallas to Austin on virgin�Ϭ_���������
positive,Virgin America,@VirginAmerica Your planes are really pretty. Just thought u should know that. :)
neutral,Virgin America,@VirginAmerica when are you flying to hawaii
negative,Virgin America,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
positive,Virgin America,@VirginAmerica thank you
negative,Virgin America,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
positive,Virgin America,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
negative,Virgin America,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!
negative,Virgin America,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
neutral,Virgin America,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I�۪m still road tripping on Feb 27��_
positive,Virgin America,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
neutral,Virgin America,"@VirginAmerica announced New Route to Austin w/fares from $39/way.
http://t.co/gA8pbamu0C"
neutral,Virgin America,@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0
positive,Virgin America,@VirginAmerica this is too cool! Never been on ur planes but now I will!!
neutral,Virgin America,@VirginAmerica you should have 39 dollar LAX-Las fares!!!
positive,Virgin America,@VirginAmerica great. Well deserved.
negative,Virgin America,@VirginAmerica FYI the [email protected] email address you say to contact in password reset emails doesn't exist. Emails bounce.
negative,Virgin America,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!
negative,Virgin America,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.
neutral,Virgin America,@VirginAmerica You should still develop an app - then you will be my favorite airline.
negative,Virgin America,@VirginAmerica all crap channels which is why I pay to watch UK tv
positive,Virgin America,@VirginAmerica got it. All set - Thanks!
neutral,Virgin America,@VirginAmerica no A's channel this year?
neutral,Virgin America,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?
positive,Virgin America,@VirginAmerica Giants and Virgin America. A match made in heaven.
positive,Virgin America,"@VirginAmerica thank goodness!! Also, see you friday, nwk&gt;sf.. BOOM!"
negative,Virgin America,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.
negative,Virgin America,@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail
negative,Virgin America,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
neutral,Virgin America,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A
positive,Virgin America,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
positive,Virgin America,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
neutral,Virgin America,"@VirginAmerica announces new nonstop connecting @AUStinAirport &amp; @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf"
neutral,Virgin America,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC
negative,Virgin America,@VirginAmerica sad to learn you no longer fly SFO &gt; PHL. Hope it returns!
neutral,Virgin America,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?"
positive,Virgin America,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!
neutral,Virgin America,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL)."
positive,Virgin America,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?"
positive,Virgin America,@VirginAmerica OMG FINALLY
neutral,Virgin America,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek
neutral,Virgin America,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!
negative,Virgin America,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers
negative,Virgin America,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
neutral,Virgin America,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route
http://t.co/6RLz0EBk2X via @usatoday"
positive,Virgin America,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!
positive,Virgin America,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49
neutral,Virgin America,@VirginAmerica I miss the #nerdbird in San Jose
positive,Virgin America,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes."
positive,Virgin America,@VirginAmerica ��� is flying from Love to Austin now. That is most excellent news.
neutral,Virgin America,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?
neutral,Virgin America,@VirginAmerica please add more frequency to PDX Portland
positive,Virgin America,@VirginAmerica Congrats VX on the new route! ������_�_�
negative,Virgin America,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
neutral,Virgin America,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in _��_��� @FreyaBevan_Fund _��� _�_� _���
negative,Virgin America,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
negative,Virgin America,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
negative,Virgin America,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
negative,Virgin America,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)
negative,Virgin America,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
positive,Virgin America,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.
neutral,Virgin America,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?
positive,Virgin America,@VirginAmerica That's classy.
positive,Virgin America,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.
positive,Virgin America,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks _���_�ԍ
neutral,Virgin America,@VirginAmerica save some for 871 tomorrow AM!
negative,Virgin America,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.
neutral,Virgin America,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c
positive,Virgin America,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
neutral,Virgin America,@VirginAmerica is that #thestarter??_���
neutral,Virgin America,@VirginAmerica ...Please come to Minneapolis St. Paul!
neutral,Virgin America,@VirginAmerica YES FYI MY BFF
positive,Virgin America,"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?"
positive,Virgin America,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi ��� just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
positive,Virgin America,@VirginAmerica I love the dancing little richard. cool beans.
positive,Virgin America,@VirginAmerica I don�۪t use Passbook =/ I still love you though &lt;3 :) I�۪ll just use my email in the future.
positive,Virgin America,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!
neutral,Virgin America,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( &lt;/3
negative,Virgin America,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.
positive,Virgin America,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
neutral,Virgin America,@VirginAmerica Good point!
neutral,Virgin America,.@VirginAmerica I heard he has a virgin mobile hotspot ;)
neutral,Virgin America,@VirginAmerica you got cheese pLate Flights too.
neutral,Virgin America,@VirginAmerica On all your flights?
positive,Virgin America,@VirginAmerica Dad on Segway is the best part of this whole infographic!
positive,Virgin America,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
positive,Virgin America,@VirginAmerica wifi AND better seating.
neutral,Virgin America,@VirginAmerica how come ABC is the only one of the network channels you don't have?
negative,Virgin America,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
positive,Virgin America,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
negative,Virgin America,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
neutral,Virgin America,"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!"
neutral,Virgin America,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs
negative,Virgin America,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
negative,Virgin America,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers."
negative,Virgin America,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
negative,Virgin America,@virginamerica Trying to make the change in advance (not just 24 hours prior)��_tried it online earlier and it wanted $300 in change fees.
positive,Virgin America,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)"
neutral,Virgin America,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?
positive,Virgin America,@VirginAmerica you guys are perfect as always! &lt;3 #WeRVirgin
positive,Virgin America,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.
neutral,Virgin America,@VirginAmerica Can you give me Silver Status for 12 months?
positive,Virgin America,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings
negative,Virgin America,"@VirginAmerica mood lighting on point_٪� Reclining my seat, kickin up my feet_��_"
negative,Virgin America,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?
negative,Virgin America,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either _���
neutral,Virgin America,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?
positive,Virgin America,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
neutral,Virgin America,@VirginAmerica morning. If I have a question regarding elevate points &amp; flights can I DM you?
neutral,Virgin America,@VirginAmerica still waiting to see @Starryeyes_Dev_ _��_
neutral,Virgin America,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap
positive,Virgin America,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
neutral,Virgin America,���@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc�۝ @JenniferDawnPro
positive,United,@united thanks
positive,United,@united Thanks for taking care of that MR!! Happy customer.
negative,United,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
negative,United,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
positive,United,@united thanks -- we filled it out. How's our luck with this? Is it common?
negative,United,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)
neutral,United,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?
negative,United,@united you think you boarded flight AU1066 too early? I think so.
neutral,United,"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price."
negative,United,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
neutral,United,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta
positive,United,@united thanks
positive,United,@united Thanks. It is on the same ticket.
neutral,United,@united why not? Is it a law or a policy?
negative,United,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
negative,United,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service
negative,United,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
positive,United,@united follow me please this airline is beautifull ���
neutral,United,"@united no I don't, but I'm sure United have my info on its system."
negative,United,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
neutral,United,@united Just submitted my response on the link you sent.
neutral,United,"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519"
negative,United,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united
positive,United,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
neutral,United,"@united yes, a paper voucher that I got on January 26th 2015"
negative,United,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
negative,United,"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner."
neutral,United,"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?"
neutral,United,@united and what am I suppose to do with that number?
negative,United,"@united thats weak. See ya _���
Hey @VirginAmerica !!"
negative,United,@united I flew back w other company since United didnt have an earlier flight
neutral,United,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.
negative,United,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
negative,United,@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.
neutral,United,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$. Think I'm more int in having a trusted adult w/ daughter .
negative,United,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue."
negative,United,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled
negative,United,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&amp;C. #Flyingainteasy
negative,United,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
negative,United,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice
negative,United,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"
negative,United,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
neutral,United,@united that's right- with an overnight Miami.
neutral,United,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim &amp; recheck luggage. Or will it be taken care of?
neutral,United,"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations"
neutral,United,@united i DMed you the details
negative,United,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
neutral,United,"@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve."
positive,United,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
negative,United,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
negative,United,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
negative,United,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child
neutral,United,@united thanks again for your concern. I will contact customer care upon our return from Australia.
negative,United,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
positive,United,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
negative,United,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
negative,United,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable
negative,United,@united When will email address/username sign-on be available? It's been a while.
positive,United,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?
negative,United,@united rude rude
negative,United,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover &amp; I am stuck outside sec
negative,United,@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
negative,United,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
negative,United,@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
negative,United,@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!
negative,United,@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.
negative,United,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
neutral,United,@united 6533 ORD to DCA
negative,United,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
negative,United,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
negative,United,@united I will not be flying you again
negative,United,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."
neutral,United,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!"
neutral,United,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?
positive,United,@united I flew United last month and the experience was AWESOME!
negative,United,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
negative,United,"@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude."
negative,United,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
negative,United,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
negative,United,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
negative,United,"@united as a 1k, I'm always hoping for improvement."
negative,United,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
negative,United,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
negative,United,@united mobile apps need construction from the ground up for each OS category. It's expensive to get right .
negative,United,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
positive,United,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
neutral,United,@united the os isn't controlled by me but rather @VerizonWireless . App is new.
negative,United,"@united I just sent an email to Customer Care, telling them I may have to break up with you _���. I sincerely hope they can help me!!"
negative,United,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
negative,United,@united What is your phone number. I can't find who to call about a flight reservation.
negative,United,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
negative,United,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
negative,United,@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
negative,United,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
positive,United,@united for the record- Rozana at Newark was lovely and helpful. #choosekind
neutral,United,@united It was last night's 1235/ORD-LGA.
positive,United,@united thx for update
neutral,United,@united thank you !
neutral,United,@united dm these nuts
negative,United,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!
negative,United,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)
negative,United,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys
negative,United,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!
positive,United,@united despite my bag not making it to Newark good informative email tracking updates help!
negative,United,@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever
negative,United,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
negative,United,@united crashed trying to check in.
positive,United,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy."
neutral,United,@united thanks for the info I already knew...
neutral,United,@united Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!
negative,United,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!
neutral,United,@united Thank you.
negative,United,@united Blackmailed me into paying �130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
neutral,United,@united is there an email address I can reach? Too long for a DM.
negative,United,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ��Ε��out.
negative,United,@united ua1673 still waiting! Supposed to depart 9:08
negative,United,@united it was credit from my last trip that never came in the mail!
negative,United,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
negative,United,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
negative,United,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.
negative,United,@united how do I get my account number if your website says email is unavailable?
neutral,United,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?
negative,United,"@united I received 1 bag last night, I am still missing the other one."
negative,United,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."
neutral,United,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5
neutral,United,"@united bet you wont honour them, like mine ey"
negative,United,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling
neutral,United,"@united I guess that's too much ask, huh?"
negative,United,@united but it's hard to stay upset at someone when they at least TRY to show remorse.
negative,United,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"
negative,United,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.
negative,United,@united Fingers crossed &amp; its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you
negative,United,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
negative,United,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
negative,United,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought
negative,United,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
negative,United,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service"
neutral,United,@united please be good to me this weekend!
negative,United,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."
negative,United,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
negative,United,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
neutral,United,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0
negative,United,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
neutral,United,@united yall should probably work on that.
negative,United,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
negative,United,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
negative,United,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
negative,United,@united Could this email be resent as it doesnt appear to have arrived.
neutral,United,@united yes please! Trying to get to POP- in Newark now....
negative,United,@united you have to follow me in order for me to DM...come on now
negative,United,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
negative,United,@united So they didn't drop my bag overnight &amp; now I'm leaving for a week. This is why you were supposed to hold on to the bag....
negative,United,@united I did DM the details but still no response. I have to book today.
neutral,United,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? _٪�
neutral,United,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?
negative,United,@united not able to DM you my confirmation number
negative,United,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
negative,United,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
neutral,United,@united DM does not work what do I do?
positive,United,@united private jet would have been cool! Do does not work. I'll try again
negative,United,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!
negative,United,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
neutral,United,@united how about 3659 YUL-ORD?
negative,United,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx"
negative,United,@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know
neutral,United,@united Done and done
positive,United,"@united thanks, just sent :)"
negative,United,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
negative,United,@united I'm so frustrated and nervous because of this.
negative,United,@united are the ones who make it difficult for me.
negative,United,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You
negative,United,@united how does it get Cancelled Flightled 10 hours before take off?
negative,United,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
negative,United,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?
negative,United,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication
neutral,United,.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?
positive,United,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"
neutral,United,"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?"
negative,United,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(
negative,United,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?
negative,United,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.
negative,United,@united Booked a flight home over 7 months ago and requested seats together for my fianc̩e and I. We got 2 middle seats. UNACCEPTABLE. The
negative,United,@united YOU GUYS ARE HORRIBLE.
positive,United,@united thnx for the info
negative,United,@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher
negative,United,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
positive,United,@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...
negative,United,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
neutral,United,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather
negative,United,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
negative,United,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
positive,United,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.
negative,United,@united to speak to a real person to get this resolved politely and efficiently. (2/2)
negative,United,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
negative,United,@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
positive,United,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)
negative,United,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
negative,United,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
neutral,United,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago
negative,United,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
negative,United,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
neutral,United,@united Okay thank you
neutral,United,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?
negative,United,@united pls properly train your agents. Requested to speak to 1k customer service &amp; was transferred to a dead end. Not even open at this hr
negative,United,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
positive,United,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
negative,United,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
negative,United,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
negative,United,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
negative,United,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
negative,United,@united how we looking on getting those bags to Lusaka
negative,United,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!
positive,United,@united thank you. Been trying for two days to set this up.
negative,United,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
negative,United,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
neutral,United,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx
negative,United,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
positive,United,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
positive,United,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
positive,United,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"
negative,United,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
neutral,United,@united keep me updated. Let me know that the bags make the flight to j-burg
negative,United,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation &amp; his original case back!"
negative,United,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
negative,United,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
negative,United,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here."
negative,United,@united Thanks for the lack of help and the canned response from the 1K desk!
negative,United,@united It's too bad UA has had another unforeseeable operational issue on my return flight.
neutral,United,@united I would like to know what's going on before his current flight lands.
negative,United,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
negative,United,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
positive,United,@united you are one great airline ��_���
negative,United,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
negative,United,@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
negative,United,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.
neutral,United,@united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?
negative,United,@united okay ase24766m. Find our luggage.
negative,United,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
neutral,United,"@united I send you an urgent message via [email protected]. BG0KWM Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL"
neutral,United,@united thanks! Will you guys be getting the A380s anytime soon?
negative,United,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
positive,United,���@united: @MelanieSpring We'll see what we can do. ^KN�۝ We are running! Most of this plane is running. Thanks for the help!
negative,United,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
negative,United,@united what is that going to do for you? Nothing just like you always do
neutral,United,@united I sent in my feedback. Thank you.
negative,United,@united plus what about food? And taxis?
negative,United,@united you are offering us 8 rooms for 32 people #FAIL
negative,United,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
negative,United,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
neutral,United,@united yes I do.
negative,United,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
negative,United,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
negative,United,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
negative,United,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
positive,United,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
negative,United,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."
neutral,United,@united Deep Vein thrombosis
negative,United,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"
negative,United,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
negative,United,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
negative,United,@united Lost bag process is broken. Agent promised they'd call &amp; hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
negative,United,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
neutral,United,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight
negative,United,���@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN�۝ I was finally able to secure my seat. Thx
neutral,United,@united what time does check in open for flight no UA80 from Manchester to Newark today ?
negative,United,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
neutral,United,@united DM sent
negative,United,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.
negative,United,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."
positive,United,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"
negative,United,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
positive,United,@united But thanks for asking
negative,United,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
negative,United,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
negative,United,@united I'm constantly having challenges with upgrades &amp; charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
negative,United,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
neutral,United,"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly."
positive,United,@united you too!
positive,United,@united is my favorite airline.
negative,United,@united seriously #fail on making strangers share a room
neutral,United,@united @luke_mcintosh68 nah you wouldn't
negative,United,@united we needed them here asap. Will they make it on today's flight?
negative,United,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
neutral,United,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?
neutral,United,@united I sent the message. Let me know ASAP.
negative,United,@united why would they make me share a room?
negative,United,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway"
negative,United,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
negative,United,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
negative,United,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
neutral,United,"@united i understand, thanks"
negative,United,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
negative,United,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
negative,United,@united it's highly unprofessional for you to overbook a flight by 12 seats &amp;feel that I should rearrange my schedule for your mismanagement
negative,United,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'"
positive,United,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe
negative,United,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"
negative,United,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline &amp; city
negative,United,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."
negative,United,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
negative,United,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
neutral,United,"@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch."
positive,United,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
negative,United,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
neutral,United,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.
neutral,United,"@united question:are there onboad 110 volt outlets in all planes? If so, where?"
negative,United,@united Your website deserves a new design. #html5 FTW!
negative,United,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
neutral,United,@united Twitter isn't letting me DM you..
neutral,United,@united I hope so too
negative,United,@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.
negative,United,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off &amp; left in Chicago. Pretty ridiculous.
negative,United,@united Not encouraged that I'll have my CPAP tonight.
negative,United,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
neutral,United,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.
negative,United,@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
negative,United,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
negative,United,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
neutral,United,@united where is my flight voucher?
negative,United,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
negative,United,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
negative,United,@united yes I filed a claim &amp; hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep &amp; no reimbursement.
negative,United,@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
negative,United,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
negative,United,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
negative,United,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&amp;J sandwich.
negative,United,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet
negative,United,@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?
negative,United,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
positive,United,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! _٪� #StatusMatchPaidOff http://t.co/ATfRKp6goY
positive,United,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA"
positive,United,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
negative,United,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
negative,United,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
negative,United,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
negative,United,"@united 5 gate changes, two delays. Even the crew thinks the airline sucks"
negative,United,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.
negative,United,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
negative,United,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
positive,United,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
negative,United,@united Calls to 800# resulted in 2hrs of hold time &amp; 2day wait to check suspect code share fare. Nothing investigated���my time wasted (2/2)
negative,United,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
positive,United,@united I appreciate your efforts getting me home!
negative,United,@united That's correct���I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
negative,United,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
negative,United,@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
negative,United,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
negative,United,@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
negative,United,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
neutral,United,"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes"
positive,United,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.."
negative,United,"@united http://t.co/hj5kq82Chn, however, is completely under your control���the price was and still is displayed on http://t.co/hj5kq82Chn."
neutral,United,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.
negative,United,@united can you tell me how to file a claim for clothing that had to be purchased?
negative,United,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
negative,United,@united GRK13575M is the file reference
negative,United,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
negative,United,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
negative,United,@united Been trying since 1230 to file a report.
negative,United,@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.
neutral,United,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?
negative,United,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
negative,United,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"
positive,United,@united thank you.
neutral,United,Decisions Decisions @MandarinJourney @united: We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP�۝
neutral,United,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP�۝
negative,United,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site���it's your site &amp; responsibility to ensure correctness."
neutral,United,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
negative,United,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?"
negative,United,���@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP�۝ what's the point of membership?
negative,United,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
negative,United,@united Dmed you. Thank you
positive,United,@united thanks we'll be in touch!
positive,United,@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!
negative,United,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
neutral,United,"@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?"
neutral,United,@united like continental's chicken feat fairs
neutral,United,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?
positive,United,@united I left my comment with customer care. Thanks for contacting me.
negative,United,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
negative,United,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
positive,United,Yes!! Thanks so much!!! _��ω��@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY�۝
positive,United,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain"
negative,United,@united Can you please follow for a Dm on a missing bag?
neutral,United,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG"
positive,United,@united These are great fares!!!!!
negative,United,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help
positive,United,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
negative,United,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
positive,United,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
negative,United,@united where's my damn bag??
negative,United,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
neutral,United,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.
neutral,United,@united how is Mexico not international from the us?
negative,United,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
negative,United,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
negative,United,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
negative,United,@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??
negative,United,@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.
negative,United,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
neutral,United,Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY
negative,United,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.
neutral,United,@United so what�۪s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere
negative,United,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."
positive,United,@united thank you. I flew into Newark from Vail/Eagle.
negative,United,@united i have a weekend of dealing with your company that would say otherwise.
negative,United,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother
negative,United,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
negative,United,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver
neutral,United,@united please upload the March on-demand entertainment listing on your website! ������
negative,United,@united So you are inadequate by accident?
positive,United,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3
positive,United,@united Thank you for responding so quickly with a helpful tool! @dustyob
negative,United,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN
negative,United,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
negative,United,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
negative,United,@united ...and when that doesn't work...
neutral,United,"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now"
negative,United,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.
negative,United,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
negative,United,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
neutral,United,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!
neutral,United,@united thank you. We are signed up for notifications. We shall watch and wait! ����������
negative,United,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
neutral,United,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.
negative,United,@united or @flysaa has lost my baggage��_ heard different things from different employees of @united. @flysaa has said nothing.
negative,United,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!"
neutral,United,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?
negative,United,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
positive,United,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
negative,United,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
negative,United,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
negative,United,@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways
negative,United,@United never heard of this? http://t.co/QDebyaHqfM
negative,United,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?"
negative,United,@united Exhausted &amp; frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s
negative,United,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
positive,United,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
negative,United,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
negative,United,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
negative,United,"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines"
negative,United,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
negative,United,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver
negative,United,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
positive,United,@united Thank you!
neutral,United,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.
positive,United,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0
neutral,United,"@united yes, after this awful weather it appears I can get home"
negative,United,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
negative,United,@united Lovely new plane from LGA to ORD but no power outlets?
negative,United,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?"
negative,United,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
neutral,United,@united the person is currently bettween gates 71A and 73 in LAX
negative,United,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
negative,United,"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you."
neutral,United,@united thank you for the quick response but I cannot dm you until you follow me as well
negative,United,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472
neutral,United,"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on"
negative,United,@united I did... no response back
negative,United,@united this is atrocious customer service.
neutral,United,"@United will not have to honor absurdly low mistake fares.
http://t.co/2Z3Jv73IlW v�_a @usatoday"
negative,United,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
negative,United,@united you Cancelled Flighted our flights for no reason &amp; now we have been on the phone for AN HOUR on our vacation. Why?
negative,United,@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
neutral,United,"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?"
negative,United,@united of course I did. The bag should be here by now :( #frustrated
negative,United,@united you are the worst. I will avoid you like the plague.
negative,United,@united is the worst airline in the world.
negative,United,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.
negative,United,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.
negative,United,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"
negative,United,@united I will but right now I'm to angry
negative,United,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines
negative,United,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail
negative,United,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
negative,United,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around"
negative,United,@united I think DM would be better
negative,United,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly
negative,United,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions &amp; you couldn't care less!....
negative,United,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly
negative,United,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..
negative,United,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
negative,United,@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst
negative,United,@united Asked Flight attendant what typical compensation would be &amp; says we might get free TV. #Unacceptable
neutral,United,@united done
neutral,United,"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so."
negative,United,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home
negative,United,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
negative,United,"@united found a group of people who actually hates people more than ISIS, thats right United Airlines."
negative,United,"@united Nope. Walked up &amp; down the ORF terminal, &amp; not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
positive,United,@united thank you
negative,United,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.
negative,United,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
negative,United,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
positive,United,@united he has no priority and Iove it
positive,United,@united Pleased to be a Premier Platinum
negative,United,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.
negative,United,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"
negative,United,@united i think he actually did not like your screen @campilley _���_���_���
negative,United,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!
negative,United,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService
neutral,United,"@united hi guys, do you have a general enquires email address please? Thanks David."
negative,United,@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.
negative,United,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
negative,United,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.
negative,United,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.
negative,United,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?
positive,United,Thank you ���@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH�۝
negative,United,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER
neutral,United,"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?"
positive,United,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.
negative,United,@United We've been waiting on tarmac for &gt;1hr because apparently UA1116 is overweight &amp; we returned to gate. #WTF #fb
negative,United,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
negative,United,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
negative,United,@united That's real dedication &amp; concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.
negative,United,@United blocked me from DM'ing them because they would rather I complain about them in a public forum
positive,United,@united ok. I just submitted. Thanks for the opportunity to give feedback.
positive,United,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!
positive,United,"@united I will, as soon as I am done with my article. Thanks! ~Tom"
negative,United,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.
negative,United,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
negative,United,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston
negative,United,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
negative,United,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
negative,United,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
negative,United,"@united I'm rebooked now, but the line was 300 people deep."
neutral,United,.@united For those playing along at home: http://t.co/2b4bDTldX2
negative,United,"@united @FlyEIA yes, they said it took more than an hour!"
negative,United,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
positive,United,@united Ok thank again for your help!
negative,United,@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx
neutral,United,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366
positive,United,@united flight 1491...plane from SFO to DEN is basically on time.
positive,United,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
negative,United,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
negative,United,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
negative,United,"@united This must be a drone ���@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."""
negative,United,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."
negative,United,@united flight attendant doesn�۪t understand not understanding English doesn�۪t mean they are deaf. Stop yelling English slowly to them.
negative,United,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
negative,United,@united well that's big of you but I don't have terribly high expectations at this point.
negative,United,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents _���
negative,United,"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not"
positive,United,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks.
negative,United,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
negative,United,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
negative,United,"@united really? 3 hr delay, 4 gate changes, &amp; you boarded us, sent us back up, &amp; boarded us again. Won't change our flight. Can we go now?"
positive,United,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf..."
negative,United,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
negative,United,@united Nope - still no one helped me. Giving up on united. #badservice
neutral,United,"@united 8602947, jon at http://t.co/58tuTgli0D, thanks."
negative,United,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.
negative,United,@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
negative,United,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
negative,United,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
negative,United,@united 45+ min at EWR baggage claim #stillnobags #ridiculous
neutral,United,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united
neutral,United,But I don't see AA @united
neutral,United,@united Did you find out where it is? Thanks
negative,United,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."
negative,United,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
negative,United,@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
positive,United,@united thank YOU for your kindness. Your agents went above &amp; beyond to get my stranded family home.
negative,United,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
negative,United,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option
negative,United,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
negative,United,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"
positive,United,@united look at this beauty _��� dc 10 united airlines _��� http://t.co/MvYoizRPdE
negative,United,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback &amp; will be better
negative,United,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
negative,United,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent."
negative,United,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?"
negative,United,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"
negative,United,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
negative,United,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
positive,United,@united ok thx!
neutral,United,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you
negative,United,@united go to hell
negative,United,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
neutral,United,@united Definitely will!
negative,United,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
negative,United,"@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
positive,United,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
positive,United,@united counter agents at RDU deserve a medal. #thankyou
negative,United,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.
negative,United,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!
positive,United,@united thank you. Literally called for preboarding as I ran up.
negative,United,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
negative,United,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"
positive,United,@united that's brilliant Thankyou so much. Is it classed as part of carryon?
neutral,United,@united what gate is ua5396 leaving from?
positive,United,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me
negative,United,@united we've been here since 3am and you've Cancelled Flightled our flight twice
negative,United,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
negative,United,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
negative,United,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
neutral,United,@united fails again. @SouthwestAir saves the day.
negative,United,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
negative,United,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
positive,United,@united Great! I'm ready to go home.
positive,United,@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail
neutral,United,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?
negative,United,@united noooooooooooooooooooooope.
negative,United,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
positive,United,@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.
neutral,United,"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?"
positive,United,@united Thank you! You need to follow back tho otherwise I can't DM you. X
negative,United,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
neutral,United,"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3"
negative,United,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
positive,United,@united Just sent! Thanks :)
negative,United,@united already missed connection ugh
negative,United,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
negative,United,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding &amp; I now lost my bag. Help!
negative,United,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.
negative,United,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour
negative,United,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
negative,United,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again
negative,United,@united you're the reason this whole travel experience has been a nightmare
negative,United,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve
negative,United,@united that's not even an apology
negative,United,@united that's cool - now what?
negative,United,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi...
negative,United,"@united, b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
neutral,United,@United are you able to see if there are seats open on another flight??
negative,United,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.
negative,United,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
negative,United,"@united Either is fine. However, plundering my hard-earned dollars is not fine."
neutral,United,@united @retailbagholder hahaha. At least they gave u a refund.
negative,United,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
negative,United,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING"
negative,United,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
negative,United,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!"
negative,United,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
negative,United,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
negative,United,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!
negative,United,"@united
You really know how to piss people off. Your Farelock option is fake!"
negative,United,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care."
negative,United,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member _���
negative,United,@united We're hoping to hear from you actually.
negative,United,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
negative,United,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""."
negative,United,"@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight."
negative,United,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
negative,United,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
negative,United,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
positive,United,@united thank you very much for the help. We're do I pick up my bags aspen airport &amp; are they coming in today on flight911
negative,United,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi
negative,United,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
negative,United,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife &amp; 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
negative,United,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"
neutral,United,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.
negative,United,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket
negative,United,@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime
neutral,United,"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation.."
negative,United,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G
negative,United,"@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt"
negative,United,"@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol"
negative,United,@united it won't help...been there done that.
negative,United,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
positive,United,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx
negative,United,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag
negative,United,@united we had four scheduled flights on this reservation and literally did not take one! Unreal
negative,United,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
negative,United,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
negative,United,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
positive,United,@united thank you!
positive,United,@united Thanks for the update.
negative,United,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR
negative,United,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
negative,United,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
negative,United,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
neutral,United,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?
positive,United,@united just confirmed a seat! Crisis averted! Beers won't be missed now
negative,United,@united was that English? I'll DM though I don't think you'll make a plane appear.
negative,United,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? _��_
negative,United,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
positive,United,@united Understood and thanks! I should have tried reaching out sooner.
negative,United,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?
negative,United,@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
negative,United,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines
neutral,United,@united follow back and I'll give you the details.
negative,United,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"
positive,United,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
negative,United,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!"
negative,United,@united Ha��_ you rebooked me in to an 11 hr layover &amp; are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
negative,United,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
positive,United,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
negative,United,@united #UnitedAirlines how long will1531 be delayed.
negative,United,@united Why isn't the flight status updated to delayed UA1532 no board
negative,United,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..
negative,United,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!
negative,United,@united you suck. 9 hour delay?!
negative,United,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.
neutral,United,"@united @scotthroth scott, need a good book suggestion?"
negative,United,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
negative,United,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
neutral,United,@united please see dm!!
negative,United,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
negative,United,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
negative,United,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
negative,United,@united still no response??
neutral,United,@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December
negative,United,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
negative,United,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
negative,United,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
negative,United,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
negative,United,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
positive,United,@united Thanks!
negative,United,@united 768 SFO to BOS and no internet it is 2015 what gives?
negative,United,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
negative,United,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
negative,United,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
negative,United,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
negative,United,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
negative,United,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
positive,United,"@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!"
negative,United,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
negative,United,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
negative,United,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
negative,United,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
neutral,United,@united at the gate! IAD to RDU
negative,United,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
neutral,United,@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek
negative,United,@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
neutral,United,@united Hi! what is the phone number for reservations in Venezuela? Thanks
neutral,United,@united can I request a ticket change through twitter ?
negative,United,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
neutral,United,@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek
neutral,United,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek
positive,United,@united has the best customer experience via twitter - huge fan!!!
neutral,United,@united Thank you for your response!
negative,United,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
negative,United,"@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help"
negative,United,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
positive,United,@united love the new 1st class breakfast!
negative,United,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
negative,United,"@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!"
negative,United,@united so is the ^JJ standing for Just Joking? I am not finding the humor.
neutral,United,@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost &amp; found report
negative,United,@united at this point I made it home on my own.
neutral,United,@united I DM'd child's birthdate and full name.
positive,United,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
negative,United,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
negative,United,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
negative,United,@united it wasn't a comment. It was a question. But thanks for your copy and paste response
neutral,United,@united Lisa J is amazing the guy not so much.
negative,United,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
negative,United,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
positive,United,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
neutral,United,@united two years old. Birthdate 11/13/2012
negative,United,@united how about starting without the robotic response?
neutral,United,@united I already did.
negative,United,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here."
negative,United,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
negative,United,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
negative,United,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
negative,United,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
neutral,United,@united what would it cost
negative,United,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
positive,United,@united Cool. Thank you.
neutral,United,@united I've got a campus visit in an hour and I'm still wearing the same clothes...
neutral,United,@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx
positive,United,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
negative,United,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
neutral,United,"@united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please"
negative,United,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
negative,United,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
negative,United,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long &amp; why not make this option available online?
negative,United,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
negative,United,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
negative,United,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
negative,United,.@united Not what's been shared by the pilot with passengers!
negative,United,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
negative,United,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.
negative,United,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
negative,United,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
negative,United,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
negative,United,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
negative,United,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
negative,United,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
neutral,United,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks
negative,United,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
neutral,United,@united please help http://t.co/t5mRj5Yw6I
negative,United,@united Making sure your flights aren't delayed due to poor maintenance would be a start.
negative,United,@united hilarious
negative,United,@united hahahahaha ya tried that already
neutral,United,@united WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?
negative,United,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
negative,United,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
negative,United,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"
negative,United,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"
negative,United,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
negative,United,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
negative,United,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"
neutral,United,@united sitting in the middle for the first time .. Hope it works out well
negative,United,@united you need a bag bouncer. Get it together
neutral,United,@united and learn how to book flights. http://t.co/MHHS9RUpLv
negative,United,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
negative,United,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
negative,United,UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.
negative,United,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
positive,United,@united Was able to send the DM. All good now.
negative,United,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
negative,United,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
negative,United,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
neutral,United,@united Thanks. Got it straightend out last night.
negative,United,@united well for a start it would be nice if your ticket was actually in the system when you change a flight
neutral,United,@united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother
negative,United,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
negative,United,@united no they did not want to deliver at my house. Had to go to sombrons else house
positive,United,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
negative,United,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
neutral,United,@united Will definitely do so. Sending a DM now.
negative,United,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
negative,United,@united I have sent a message with a bag tag. Have you looked?
neutral,United,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?
negative,United,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
negative,United,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa"
negative,United,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
negative,United,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
neutral,United,@united hi -- @united was. Thank you!
negative,United,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
negative,United,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
neutral,United,@united Any news about the departure of the flight UA51?
positive,United,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you_��_ http://t.co/KMQuLY9g5E
negative,United,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
negative,United,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days &amp; no change yet"
negative,United,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
neutral,United,@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.
negative,United,@united Do you have a further update on the suitcase today please.
negative,United,@united literally sucks
positive,United,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
negative,United,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
neutral,United,"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues"
negative,United,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
negative,United,@united this is the second time my flights been Cancelled Flightled... Like really?
negative,United,@united really 1st flt frm IAD 2 IAH is - Late Flight &amp; -going via Nashville? #inconvenience. Downgraded but not on ticket
neutral,United,@united yes please. Going to drive the 6 hours.
positive,United,@united I am impressed with your super-fast reply to @CGJase
positive,United,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
negative,United,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
negative,United,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
negative,United,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
neutral,United,@united the child is two years old
negative,United,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
negative,United,@united was trying to change a flight online but got an error can you help via DM?
neutral,United,@united followed you and DM'd you
positive,United,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
negative,United,@united you are terrible.
neutral,United,@united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA
negative,United,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"
negative,United,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
negative,United,@united ��_ But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
negative,United,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power &amp; lifevests on the floor #UA992 ��_"
negative,United,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
negative,United,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
neutral,United,@united can you help me add my KTN to this reservation PLZ?
negative,United,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
neutral,United,@united whats UA 1205 lax - newark ??
negative,United,@united @DelonGerry ual sucks
negative,United,@united not happening. Delta took care of us. Peace!
negative,United,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL &amp; back to DC in same time. #unitedairlines
negative,United,@united you have now lost my bag. Never ever flying United again #joke
negative,United,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"
negative,United,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?"
neutral,United,@united you'll be hearing from me for sure.
negative,United,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United
negative,United,"@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage."
neutral,United,@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation)
negative,United,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"
negative,United,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.
negative,United,@united 40 minutes on tarmac now. That's after 9 hour delay.
negative,United,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
negative,United,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
negative,United,@united Is flight 746 going to sit on the tarmac FOREVER?????????
negative,United,@united One of your workers refused to give me her name as a reference for my notes. Her tone &amp; language was very unprofessional.
negative,United,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
positive,United,@united I wanna be grand staff
negative,United,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
negative,United,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
negative,United,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
negative,United,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
positive,United,@united I wanna be ride United airline! I love airplane
negative,United,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"
negative,United,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
negative,United,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&amp;&amp;%$cking plane Ever leaving?"
negative,United,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
negative,United,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don�۪t see that it has taken off yet"
negative,United,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
negative,United,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"
negative,United,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
negative,United,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"
negative,United,@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead
neutral,United,"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty"
negative,United,@united On top of that I paid for 1st class and my wife got stuck in coach.
negative,United,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
negative,United,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
negative,United,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
negative,United,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
negative,United,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx"
negative,United,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
negative,United,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
negative,United,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"
negative,United,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD
negative,United,"@united Nope, no more chances. Your airline messed up both ways of our trip."
negative,United,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx
positive,United,@united you're my early frontrunner for best airline! #oscars2016
negative,United,"@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info."
negative,United,@united You are a F&amp;$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
negative,United,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
positive,United,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
negative,United,@united will lose my bag but won't give me free pretzels #frauds
negative,United,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
negative,United,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
negative,United,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
negative,United,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
negative,United,@united is it even legal for you guys to advertise flights that you cant honor??
negative,United,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
negative,United,@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
negative,United,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"
negative,United,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
negative,United,@united it will be on a different airline.
negative,United,@united and was told that its been the case for weeks but is still not resolved.
negative,United,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
negative,United,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
negative,United,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
neutral,United,@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?
negative,United,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
neutral,United,@united How do I get through @TSA to finally board UA 1534?
negative,United,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
negative,United,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
negative,United,@united i need help but in spanish
negative,United,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
negative,United,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
neutral,United,@united @reccewife with the exception of everything you've asked for. Heh
negative,United,@united UA1731 - Denver to Austin... Still on the ground...
negative,United,@united either your staff or whoever you contract with at PVD is failing you big time tonight...
neutral,United,@united UA1469. Just landed.
negative,United,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
neutral,United,@united flight 435
negative,United,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"
negative,United,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
negative,United,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
positive,United,@united will do. Thanks for the help. Cheers
negative,United,"@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA"
negative,United,@united yes I did. Terrible service from your courrier
negative,United,@united compensate us for new clothes bet you won't
positive,United,@united I have 8 flights with you in the next two weeks :) let's make some good memories!
negative,United,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
negative,United,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
negative,United,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
negative,United,"@united I tried the online tracking and they said something like ""attempting to locate luggage"""
negative,United,@united your worker told us not to call because we'd be talking to someone in Thailand...
negative,United,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
negative,United,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
negative,United,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united
negative,United,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
negative,United,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
negative,United,"@united if you don't like delayed bags, why do you let it happen so much?"
negative,United,@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay
positive,United,@united he is so excellent and so reliable :) #happycustomer
negative,United,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
negative,United,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
neutral,United,@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow
neutral,United,@united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you
positive,United,@united it was delivered! Thank you for making sure it arrived at my doorstep!
negative,United,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
negative,United,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
neutral,United,@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.
positive,United,���@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z�۝
negative,United,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
negative,United,@united Thanks for the vague canned response that doesn't address the issue!
positive,United,@united thank you!
negative,United,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
negative,United,@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
negative,United,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
negative,United,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
negative,United,@united I did. It took about an hour and a half though
negative,United,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
negative,United,@united i did but i got nothing from it. Just dissapointment =(
negative,United,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
positive,United,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
negative,United,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
negative,United,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
positive,United,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"
negative,United,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
negative,United,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
negative,United,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
negative,United,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
negative,United,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
negative,United,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing
negative,United,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
negative,United,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???
negative,United,@united except all of that delayed the flight anyway.
negative,United,@United maybe find a different gate #ua1758
negative,United,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
negative,United,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
negative,United,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
negative,United,@united can we get an explanation on why UA978 from Ṣo Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
negative,United,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
neutral,United,@united Can you tell me Jet Airways award availability?
negative,United,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
neutral,United,@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?
neutral,United,@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need
negative,United,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
neutral,United,@united on a flight at 11:30 tomorrow.
negative,United,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
negative,United,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
negative,United,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac &amp; misses connecting flight always
negative,United,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
negative,United,@united sitting on UAL 683 - a comedy of errors. UAL is incompetent
negative,United,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
negative,United,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
positive,United,@united bummer but thank you for the quick response
negative,United,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
negative,United,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
negative,United,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"
negative,United,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
negative,United,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
negative,United,"@united, you just caused a riot on the airplane. Never seen anything like this"
negative,United,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
negative,United,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.
negative,United,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
positive,United,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
negative,United,@united lol too little too Late Flight
negative,United,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
negative,United,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
negative,United,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf
negative,United,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
negative,United,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
neutral,United,@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become
negative,United,@united your seats are god awful.
negative,United,@united good try but @SouthwestAir got her here safer and sooner
positive,United,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
negative,United,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
neutral,United,@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?
neutral,United,"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"
negative,United,@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?
negative,United,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
negative,United,@united i sure will
neutral,United,@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it
negative,United,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
negative,United,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."
neutral,United,@united S/O to @Delta for coming in clutch and finally taking me home _٪�_٪�
negative,United,@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes.
negative,United,@united JP - DM message who? Can't get a DM through to @united
negative,United,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.
negative,United,@united: thanks for the miserable trip GNV&lt;&lt;&lt;FSD on 2.19-2.21.
negative,United,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???
neutral,United,@united left my iPad on MCO-&gt;IAD flight 174. How long to hear back once claim submitted? TY!
positive,United,@united social media team is on point on #OscarNight :)
negative,United,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
negative,United,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
negative,United,@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.
neutral,United,@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.
negative,United,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
negative,United,@united I need help with a missing bag.
negative,United,@united I was. But I have given up.
neutral,United,"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter."
negative,United,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
negative,United,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
negative,United,@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers
negative,United,@united might possibly have the worst service on the planet.
negative,United,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
negative,United,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
negative,United,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
negative,United,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse
negative,United,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
negative,United,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
negative,United,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.
negative,United,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
positive,United,@united thank you for following up!
positive,United,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
neutral,United,@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?
negative,United,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
neutral,United,@united If an award is no longer showing available could it possible become available again?
neutral,United,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin
neutral,United,@United can you help me get from IAH to SFO earlier tonight?
negative,United,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
negative,United,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
negative,United,@united UA1565 IAH -&gt; SJO is delayed by like 1.5 hours. Crazy!
negative,United,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
negative,United,@united How about free wifi when your flights delayed? Only 20 mins allowed!
neutral,United,@united I did. they told us the wrong carousel number.
neutral,United,@united no thanks
negative,United,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
negative,United,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
negative,United,@united why do you hate your passengers?
negative,United,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
negative,United,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
negative,United,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
negative,United,@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw.
negative,United,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
negative,United,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
neutral,United,@united #LAX #sunrise UAL212 LAX-JFK
neutral,United,@united ...would be on the next flight to Hayden/steamboat
negative,United,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
negative,United,"@united, there is no good word for describing how angry and pissed off of a customer you have made me."
negative,United,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines"
positive,United,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
negative,United,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
negative,United,@united false.
negative,United,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all."
positive,United,"@united thanks, it was my first time in a United lounge and felt welcomed."
negative,United,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
neutral,United,"@united Good evening, UA. Can you assist with an issue via DM?"
negative,United,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
negative,United,@united 100. % failure in 2015 #UnitedAirlines
positive,United,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk
negative,United,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines"
negative,United,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
negative,United,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever
positive,United,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. _٪�_٪�_٪�
negative,United,@united but we are on All Nippon now (booked by United to replace the one we missed).
negative,United,@united what is this subtlety gate changes? Are you kidding with me?
negative,United,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
negative,United,@united yes was trying to upgrade my seat. Now there are no available spots
negative,United,���@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP�۝ inconvience*
neutral,United,"���@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP�۝ free tickets , for the i convince ."
negative,United,���@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP�۝ the service just hasn't been great.
negative,United,".@united I think not. I'm not flying you again, if I can help it."
positive,United,@united Resolved. Over hour of work on ground &amp; somehow the system reset itself during takeoff. I appreciate the quick response/service.
negative,United,@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
negative,United,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."
negative,United,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
negative,United,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
negative,United,@united you always surprise me with the awfulness of your airline. You guys suck. #worst
negative,United,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
positive,United,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
positive,United,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
negative,United,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."
positive,United,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"
negative,United,@united customer service what's That???
negative,United,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline"
neutral,United,"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago
FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A"
negative,United,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
negative,United,"@united that's what you have said for years, you are losing customers!!!!!!"
neutral,United,@united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!
negative,United,@united. Once again your lack of customer centricity us astounding
negative,United,@united now this http://t.co/uygeW2Nosr
negative,United,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
positive,United,@united nope. Even better there were 4 seats. And due to W&amp;B first to raise hands got to move up. I wasn't fast enough.
negative,United,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
positive,United,@united look at this beauty _��� dc-10 united airlines _��� Hope you like this beauty _��� http://t.co/NS1aCFqCdQ
negative,United,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
negative,United,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"
negative,United,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
negative,United,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
neutral,United,"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?"
negative,United,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport"
negative,United,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
negative,United,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
negative,United,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
neutral,United,@united I'll let you know week after next when I do another coast-coast RT again.
negative,United,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
negative,United,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
negative,United,"@United��� has Cancelled Flighted 1 arrival into SHV tonight &amp; the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
positive,United,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
neutral,United,@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.
positive,United,@united I trust you enough to put my coat in my checked bag!
negative,United,@united yes I have &amp; they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
negative,United,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
negative,United,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
positive,United,"@united finally made it to rep, who solved my problem."
negative,United,@united you guys are complete ass
positive,United,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
negative,United,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
positive,United,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!
neutral,United,@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook?
negative,United,@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.
negative,United,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
neutral,United,@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar
positive,United,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!
negative,United,@united have you read your own same day travel change policy?
negative,United,"@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
neutral,United,@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.
positive,United,@united nope all set. Thx for checking.
neutral,United,@united +the plane.
negative,United,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
negative,United,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
negative,United,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
positive,United,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
negative,United,@united has an United flight ever been on time. #americanisbetter
negative,United,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
negative,United,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
negative,United,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
negative,United,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
negative,United,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
negative,United,@united flight from san fransico to jfk was evacuated why?
negative,United,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"
negative,United,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
negative,United,"@united ... I want my bag off flight 1142, what do I do now?"
negative,United,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
neutral,United,@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks
negative,United,@united I hope you lose the next govt contract
negative,United,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
negative,United,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
negative,United,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
negative,United,@united ridiculous! I have to be refunded whenever I get at my final destination or not!
negative,United,@united stay more than 24h traveling ans sleeping on the airports floor
negative,United,@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing
negative,United,@united seriously. This is just complete bs.
negative,United,"@united, we've been waiting for over an hour for our luggage- what gives?"
negative,United,@united the costumer services here at Denver Intl Airport is ridiculous bad!
negative,United,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
negative,United,@united I have proof that my situation now is due to company mistake
negative,United,@united ouch not fair
negative,United,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer
negative,United,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
negative,United,@united if I miss the #Oscars I'll never fly united again
negative,United,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
negative,United,"@united flight delayed...again...every time. ""Maintenance issues"""
positive,United,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
negative,United,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
neutral,United,@united I'll be calling tomorrow
negative,United,@united and I was denied an upgrade because of catering issues??? #poorservice
negative,United,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
negative,United,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
negative,United,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...������"
negative,United,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
neutral,United,@united...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!
negative,United,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
positive,United,"@united thx off the response, finally got through the 45 min wait and talked to someone."
negative,United,@united so unhelpful... http://t.co/vBfIeo2qJC
negative,United,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
negative,United,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
negative,United,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
negative,United,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
negative,United,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
negative,United,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
neutral,United,"@united Okay, just requested to follow."
positive,United,"@united Thx, just DM'd. Conf #'s MQXC64 &amp; MPWNC2. Any help appreciated"
neutral,United,@united make sure you take care of @LSUsoftball team &amp; @LSUQuinlanDuhon team. We are 16-0!!!!
negative,United,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. Unacceptable."
negative,United,@united stuck in YYZ because staff took a break? Not happy 1K....
negative,United,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
negative,United,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
negative,United,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
negative,United,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
negative,United,@united united flight UA3774 after two delays just Cancelled Flightled no explanation &amp; no more flights to Norfolk that aren't booked. Renting a car.
negative,United,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.
negative,United,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."
negative,United,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
negative,United,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
neutral,United,@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?
negative,United,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
negative,United,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
negative,United,@United is offering to reroute my SFO flight to LAX. Might be geography class time.
negative,United,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
negative,United,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
negative,United,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
negative,United,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst"
negative,United,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
negative,United,"@united missing my amazing us bank work conference, not ok. What do I do now?????"
negative,United,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
negative,United,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
negative,United,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
positive,United,@united this is why I fly @SouthwestAir ... Never have any issues
negative,United,@united has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed
negative,United,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
positive,United,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
negative,United,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
negative,United,"@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc"
negative,United,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"
neutral,United,@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
negative,United,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol"
negative,United,@united thanks for ruined my vacation for having poorly maintained aircrafts that can�۪t fly safely out of STT. #UA1481 #Cancelled Flightledflight
neutral,United,@united in fact he received my boarding pass
neutral,United,@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8
negative,United,���@united:That's not something we like to hear. Hopefully our staff can resolve &amp; have you on your way ASAP. ^ML�۝:3:15 &amp; still not resolved
neutral,United,@united You must follow me in order for me to send you a direct message if that is what you meant.
neutral,United,@united I don't know what DM the confirmation number means.
negative,United,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?"
neutral,United,@united What does DM the confirmation @ mean???
negative,United,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
negative,United,@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(
negative,United,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
negative,United,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
negative,United,"@united

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
negative,United,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service."
negative,United,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
negative,United,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"
negative,United,"@united Waiting half an hour for my checked bag at EWR (&amp; that was Priority); disappointing, usually you guys are good."
negative,United,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
negative,United,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service _��_"
negative,United,@united you guys are gay
negative,United,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
negative,United,"@united - so they changed depart from 1:45 to 2:00pm &amp; it is now 1:40pm &amp; the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
positive,United,"@united Thanks so much , my passport was recovered"
negative,United,@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
neutral,United,@united no thank you
negative,United,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
negative,United,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
negative,United,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"
negative,United,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"
negative,United,@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun
negative,United,@united is by far the worst airline ever _���_���
negative,United,"@united, no. Re-booked with American and United said they'd transfer our bags to them."
negative,United,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
negative,United,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
negative,United,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
neutral,United,@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?
negative,United,@united more people would catch their flights if your attendants had more help!
negative,United,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"
negative,United,Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService
negative,United,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
negative,United,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
negative,United,"@united your website is fucked up. Now instead of a $416 flight I should�۪ve had yesterday, it�۪s $514 today. Thanks."
negative,United,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
negative,United,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
negative,United,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
negative,United,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
neutral,United,"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk"
negative,United,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
negative,United,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
negative,United,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"
negative,United,@united I unfortunately didn't get her name :( she was not nice!
negative,United,@united what did you do with my seat. International connection. Seriously?
positive,United,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
negative,United,@united My bag is lost and I can't get ahold of anyone that can help
negative,United,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
negative,United,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
positive,United,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
negative,United,@united never flying United again! Worst experience ever
negative,United,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."
neutral,United,@united tried that. Cannot figure out where to go to get it.
negative,United,@united cannot direct message you you do not follow us. I want my luggage. Please hep
neutral,United,@united Did you get your 757 Model?
negative,United,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
negative,United,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
negative,United,@united direct messages not going through please help
neutral,United,"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures"
negative,United,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
negative,United,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
negative,United,@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
positive,United,@united will do. Just need to get CVG.... and my bag too. Thanks
negative,United,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
negative,United,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
neutral,United,@united doesn't purchasing ticket with a united card give me priority boarding ?
negative,United,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
negative,United,@united so what's the solution?
negative,United,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
negative,United,@united no. I need you to have more than 2 agents at check in.
negative,United,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
positive,United,"@united we got it, thanks."
negative,United,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
positive,United,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam"
negative,United,@united severely under staffed at Iah.
positive,United,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff _�ԏ_�ԏ_�ԏ������ def flying #united again.
negative,United,@united this 2 hr delay is a vacation buzzkill
positive,United,"@united just touched down in Miami - not too far off , Nicely done united _�ԍ"
neutral,United,@united what's the status of flight 1008 Bogot��-Houston?
negative,United,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
neutral,United,@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?
negative,United,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
negative,United,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
positive,United,"@united it was very comfortable, now waiting for our luggage"
neutral,United,"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks."
negative,United,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
positive,United,@united thank you
positive,United,@united finally got through and they were very helpful. Appreciate it!
neutral,United,@united pls follow for DM
neutral,United,"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first."
negative,United,@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
neutral,United,@united can you assign seats
negative,United,���@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH�۝ always blame the customer
negative,United,@united not my luggage
negative,United,@united it's boarding time for ua3882 but no crewe
neutral,United,@united just added one. Ty
positive,United,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
neutral,United,@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.
negative,United,@united no way one person is working entire security checkpoint in EWR _٠�
positive,United,@united THANK YOU!
negative,United,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
negative,United,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
negative,United,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
negative,United,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
neutral,United,@united pls follow for DM.
negative,United,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
negative,United,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
negative,United,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
negative,United,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
negative,United,@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
negative,United,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
negative,United,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
negative,United,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
negative,United,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
positive,United,@united worked out after all. Thanks for your immediate reply!!
negative,United,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
neutral,United,"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin"
negative,United,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
negative,United,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
negative,United,@united this customer service experience will be tweeted for quality assurance.
negative,United,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
neutral,United,@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!
neutral,United,@united can you get me to okc from Sacramento today. Dfw is now closed
negative,United,@united any chance you could help rebook?? My flight Cancelled Flightled
neutral,United,"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements."
neutral,United,@united Yes. To Boston. I was going to Providence.
negative,United,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws
neutral,United,@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.
neutral,United,@united same day flights
negative,United,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
negative,United,@United give me a direct number I can call regarding my lost baggage immediately.
negative,United,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!
negative,United,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
negative,United,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"
negative,United,".@united Our newest delay, right now http://t.co/96fTLZWtvO"
negative,United,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
negative,United,@united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad
negative,United,@united is a joke. Lots of angry people at IAH this AM.
neutral,United,@united I6EP18
negative,United,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
negative,United,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"
neutral,United,@united DM'ed you
positive,United,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."
neutral,United,@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir
neutral,United,@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?
negative,United,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"
negative,United,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
negative,United,@united Delayed more and more these days. MCO &gt; IAD. Fingers crossed I make my connection home to Albany. #united1K
negative,United,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
negative,United,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
positive,United,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
negative,United,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
negative,United,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
negative,United,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
negative,United,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
negative,United,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
neutral,United,@united with about 25 people trying to get on flights
negative,United,"@united, more lies... http://t.co/BEqoTLNugc"
negative,United,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
negative,United,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
positive,United,@united thank you
negative,United,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2"
neutral,United,@united can you change DKYDE6 to 4583&gt;36 on 2/23 instead of 3636&gt;606&gt;36; original reservation was for 4404&gt;36 yesterday but was Cancelled Flightled.
negative,United,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
negative,United,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
negative,United,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
negative,United,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
negative,United,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
negative,United,@united fuck you for not caring _���
negative,United,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
neutral,United,@united question. Are departure times based off eastern central time or the time zone your actually in?
positive,United,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
negative,United,@united if you lost my belongings then BE HONEST!
negative,United,@united Back at the Denver airport and ready for round two today. Ready to get home!
negative,United,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
negative,United,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
negative,United,@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785
negative,United,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!
neutral,United,"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?"
negative,United,"@united Thank you for wasting my time &amp; money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
negative,United,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
negative,United,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
negative,United,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
negative,United,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
negative,United,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
negative,United,@united I have never been mislead by a company as many times as I have this week by United Airlines!
negative,United,@united I would never fly United Airlines again!
negative,United,@united I am still in the airport waiting for my flight.
negative,United,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
negative,United,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
positive,United,@united just did! Thank you!
positive,United,@united thank you!
negative,United,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
negative,United,"@united did your super computer _�թ ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
negative,United,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
neutral,United,@united we need a new flight to Tucson
negative,United,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
negative,United,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
negative,United,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
negative,United,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
negative,United,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
negative,United,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"
positive,United,@united I am - thank you!
negative,United,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
negative,United,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
negative,United,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
neutral,United,@united sister &amp; BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?
negative,United,@united overbooked by FIFTY people?!? the worst.
negative,United,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website &amp; customer service dont want my business. Korea Air it is.
negative,United,@united I would like to know what is the easiest way to get a refund.
negative,United,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"
negative,United,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
neutral,United,@united I just sent to you.
negative,United,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv"
negative,United,"@united you realize you've said this already. At least last time you asked if I needed ""help"""
negative,United,@united Thanks. This one was delayed an hour and a half prior to scheduled departure.
negative,United,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"
negative,United,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
negative,United,"@united A day Late Flightr, one delayed &amp; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
negative,United,@united can you not get the first flight of the day off the ground on time? #1531. Let's go.......
positive,United,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
negative,United,@united What does delayed due to Customer Service mean for UA761?
negative,United,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
negative,United,@united flight #1 no luck on #standby
neutral,United,"@united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks."
neutral,United,"@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution."
negative,United,"@united I'm not sure it will have ""next time""..."
negative,United,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'
positive,United,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"
negative,United,@united you a bish
neutral,United,@united Thanks! Good to know.
neutral,United,@united okay. Thanks.
negative,United,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
neutral,United,"@united Seat 14A, Flight UA895"
neutral,United,@united is it on a flight now? Thanks for reply.
negative,United,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
neutral,United,@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.
positive,United,@united My bag reference ID number is IND43728M. Thanks for looking at it.
positive,United,@united one lady helping the 12 of us with luggage
negative,United,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
positive,United,@united met with agent. All taken care of. Thx for reply
positive,United,@united @suntoshi I still like you united airlines
negative,United,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"
negative,United,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
neutral,United,"@united are you looking for European Flight attendants for Paris or Frankfurt?

Best,

Fabrice"
negative,United,@united you Cancelled Flightled my flight without notification?
negative,United,"@united since I have an international connection at 9am, I'm hoping for the same thing!"
neutral,United,@united need help. Never got tickets. Conf #ggqzqd
neutral,United,"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)"
negative,United,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
negative,United,@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
neutral,United,"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks"
negative,United,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
negative,United,@united where is my bag?? I'm in Mexico about to go build a house &amp; my suitcase never got on my flight from CLE w me. I need it. SAN68059M
negative,United,@united I know that. Thanks for the standard reply.
negative,United,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
negative,United,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
positive,United,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
negative,United,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
negative,United,@united no my concerns were not addressed
negative,United,@united DUH and done. bag whereabouts unknown. Greeeaat
negative,United,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
negative,United,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
negative,United,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
negative,United,Thanks @united for writing back. To assist you can return the bag you lost &amp; clean up the feces sprinkled in your bathroom. Too much to ask?
negative,United,@united you hung up on me again.
negative,United,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"
negative,United,@united it's disgusting and unconscionable the treatment I've received tonight.
negative,United,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
negative,United,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.
negative,United,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
negative,United,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost &amp; return it."
negative,United,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
negative,United,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
negative,United,@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job
negative,United,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!
negative,United,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
negative,United,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
negative,United,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
negative,United,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
negative,United,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
neutral,United,@united what's with the layover in Canada from the UA125? Is that scheduled?
negative,United,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
negative,United,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
negative,United,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
negative,United,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
negative,United,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
negative,United,@united where is our luggage
negative,United,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx
neutral,United,@united all set. Figured it out at the baggage office!
negative,United,@united screws up again...to be expected! NEVER AGAIN!
negative,United,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
positive,United,@united Life goal: complete ��ӕ��
neutral,United,@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? _�Ϋ_�Ϋ It's so cold here.
negative,United,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
negative,United,"@united That's called throwing ""loyalty"" out the window and trying to give less awards."
negative,United,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
negative,United,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
negative,United,@united that's not an apology. Say it.
positive,United,@united Just sent a DM. Thank you for the acknowledgment.
neutral,United,@united download jeokoo the American app for air travelers
negative,United,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
negative,United,@united no apology? Cool.
negative,United,"@united you ask a lot of customers who you routinely screw over. You know that, right?"
negative,United,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
negative,United,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
negative,United,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
negative,United,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -&gt; IAH (UA252) #wastedtime
negative,United,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
negative,United,@united we have tried to change our flight THREE times on the phone and got disconnected each time.
negative,United,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
negative,United,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw"
neutral,United,@united Can I get a follow? I fly with you for Christmas.
negative,United,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
negative,United,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
positive,United,@united thank you! Much appreciation for your help.
negative,United,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
negative,United,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed
negative,United,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr
negative,United,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
negative,United,"@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable."
neutral,United,@united Phone
negative,United,"@united Freakin"""
neutral,United,@united Pick
negative,United,@united Suck
negative,United,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD
negative,United,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
neutral,United,@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please
negative,United,@united I'm still trying to get things worked out and you have yet to respond back.
negative,United,"@united screwed up our reservation- they assigned a new # to just one of us &amp; when they changed our flight, only changed the original #."
negative,United,@united 25 min hold has now progressed to over an hour...919-675-0985
negative,United,@united YOU SUCK!
negative,United,"@united yo, you need a new website really badly. This day and age..."
neutral,United,@united if I was rebooked do I have to pick up my luggage?
negative,United,@united how can u not have gate ready or gate agent for going on hour two
negative,United,@united just DM'd
negative,United,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
neutral,United,@united I am following - you need to follow me for DM?
negative,United,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
negative,United,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
neutral,United,@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.
negative,United,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"
neutral,United,@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.
negative,United,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
negative,United,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
positive,United,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
negative,United,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
negative,United,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
negative,United,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
negative,United,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
negative,United,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"
neutral,United,@united I see several economy plus can you put us in those. We don't have to be seated together
positive,United,@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
neutral,United,@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf
negative,United,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!
negative,United,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
negative,United,@United also ran out of water and refused service #costumerservice #legit #jk
neutral,United,@united I have a question
negative,United,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
negative,United,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"
neutral,United,@united I see two flights with two seats in the morning can we get on those
negative,United,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
negative,United,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
negative,United,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
negative,United,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
neutral,United,@united we will be at the airport first thing in the morning
negative,United,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
negative,United,@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter
neutral,United,@united Doesn't have to be same flight 2 and 2 will work also
negative,United,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
negative,United,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water &amp; cookies in business class. #failed
negative,United,@united please get me off this plane #UA57
neutral,United,@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.
neutral,United,@united traveling with 3 young kids!! Chose our original flights for a reason.
negative,United,@united have since dropped to 2 layovers but still not acceptable.
negative,United,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
negative,United,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed"
negative,United,@united not completely. Our flight was changed in July but we never received notification.
neutral,United,@united are there any upgrades avail to get us all on the same flight
negative,United,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
negative,United,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
negative,United,@united can you make sure I�۪m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
positive,United,@united so is that two seats avail so far for us.
negative,United,@united has once again earned a place as the worst airline in the business
neutral,United,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?
negative,United,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"
negative,United,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
negative,United,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"
negative,United,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
negative,United,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
negative,United,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"
neutral,United,"@united After all I have been through on this trip, can you get me on another airline home?"
negative,United,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
negative,United,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying
negative,United,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
negative,United,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..
negative,United,@united I'd really like to get off of this plane now.
negative,United,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
negative,United,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
negative,United,@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs
negative,United,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.
negative,United,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
negative,United,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
negative,United,@united Tell me that you're at least going to cover a room and get me out of here.
negative,United,@united OMG!!! you just bumped me off the last flight. Can this get any worse.
negative,United,@united Which just speaks to basically the worst designed web system ever.
negative,United,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
negative,United,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
neutral,United,@united U blow
negative,United,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
negative,United,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
negative,United,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
negative,United,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
neutral,United,@united what's the best way to get your tickets? Print off at home or go to check in desk?
negative,United,@united Pay for my hotel.... I'm a broke student #help
negative,United,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
negative,United,@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter
negative,United,@united you're terrible.
negative,United,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
negative,United,@united Anyone there? Did you read my DM?
positive,United,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
negative,United,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"
negative,United,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
negative,United,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
negative,United,@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!
neutral,United,@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL
negative,United,@united nope I gave up - maybe they'll deliver it
positive,United,@united Thanks for the upgrade- please try to get my company to approve more business class travel.
negative,United,@united more and more delays! No CS help at all! No notifications!
negative,United,@united and waiting
negative,United,@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.
positive,United,@united Hubby made it by the skin of his teeth! :)
negative,United,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
negative,United,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, &amp; 13 hrs Late Flightr I'm still here with a lost bag &amp; no resolution"
negative,United,@united is the worst
negative,United,@united still waiting
negative,United,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"
negative,United,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
neutral,United,"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?"
negative,United,@united &amp; finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
negative,United,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
neutral,United,@united any plans of restating nonstop service between IAD and South Florida? We miss our flights to FLL.
negative,United,"@united instead of be told when we board, we have to wait for the emails telling us about the delays."
negative,United,"@united Additionally, my husband paid for tv service &amp; it stopped working about halfway through the flight."
neutral,United,@united following
negative,United,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"
neutral,United,@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled
negative,United,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
negative,United,@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks
negative,United,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
positive,United,@united thank you! Excited to be working with you guys!
neutral,United,@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU
neutral,United,@united It appears there are six flights to Calgary tomorrow is this correct?
negative,United,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
negative,United,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.
negative,United,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
neutral,United,"@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?"
neutral,United,@united is there another airport closer to Calgary we can fly out of tomorrow.
negative,United,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
negative,United,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
neutral,United,@united Yes. About an hour after landing.
negative,United,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
negative,United,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
neutral,United,@united On flight 1220 right now...
neutral,United,@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in
negative,United,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
negative,United,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family &amp; I miss cnxn in EWR. Please see my DMs.
negative,United,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
neutral,United,@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.
negative,United,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
negative,United,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
neutral,United,@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines
negative,United,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
negative,United,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
negative,United,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
negative,United,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
negative,United,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
negative,United,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.
negative,United,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
negative,United,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
negative,United,@united never again.
positive,United,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
neutral,United,@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?
negative,United,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.
negative,United,@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
negative,United,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.
positive,United,@united that's great! pls let me know when u start!
neutral,United,@united @ehsanisMpowered lmfao
negative,United,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."
negative,United,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
negative,United,@united sucks.
negative,United,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
negative,United,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
negative,United,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
neutral,United,@united where's the crew for ua748?
positive,United,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD
negative,United,@united quality work going on here. http://t.co/9xbO5daKaK
negative,United,@united No customer service rep could confirm where my bag was &amp; each gave me different info. Ruined 2 events I had today. #disappointed
negative,United,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
negative,United,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."
negative,United,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
positive,United,@united I see. Thanks for explaining.
negative,United,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
negative,United,@united If you follow me I will DM you my phone # which you can call.
positive,United,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
positive,United,"@united Yes, they did. Must have fixed the broken ramp. Thanks!"
negative,United,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
positive,United,@united thanks
neutral,United,"@united hey, I missed my outbound flight - can I still use my return ticket?"
negative,United,@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!!
negative,United,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
negative,United,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
negative,United,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
negative,United,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
neutral,United,@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz
negative,United,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
negative,United,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
neutral,United,@united - any way to get a message to an international flight gate at EWR? Road conditions are horrible trying to get to flight ...
neutral,United,@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
negative,United,@united you have a culture issue
negative,United,@united rep wouldn't rebook. This is such a waste of time and poor communication
negative,United,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
negative,United,@united employees almost seem happy when delivery terrible customer service.
neutral,United,@united can I get your service desk # at IAD?
negative,United,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??
positive,United,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
negative,United,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"
negative,United,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
negative,United,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
negative,United,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
negative,United,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
neutral,United,@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!
negative,United,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
negative,United,@united just filled it out. Hope someone responds before we book our next trip.
negative,United,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke
negative,United,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
neutral,United,@united give me an email address and I'll send the actually screen shot to you.
negative,United,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
neutral,United,@united also checked email you have on file for me and it is correct
negative,United,@united haven�۪t before and haven�۪t this time &amp; have checked spam/junk mail just in case���nothing
negative,United,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
negative,United,@united how long does it take to get a response from your customer service about a complaint done through email?
negative,United,"@united no bag tagging, led to many people backing up the aisle to front with bags"
negative,United,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
negative,United,@united allowing passengers on my flight to block exit of plane
negative,United,@united no wheelchairs
negative,United,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
negative,United,@united the nightmare continues... http://t.co/TsvgbrL15f
negative,United,@united this team added 30 mins on turnaround
positive,United,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"
negative,United,@united call wait times are over 20 minutes and airport wait times are longer
positive,United,"@united thanks, we did."
negative,United,"@united yes, I've been waiting for four hours and no one has been able to help me."
positive,United,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
negative,United,@united we are sitting on the runway for 2 hours! It is ridiculous!!
negative,United,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"
negative,United,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
negative,United,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
negative,United,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
negative,United,@united please don't take my membership away :(
negative,United,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
negative,United,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
neutral,United,@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF
negative,United,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
positive,United,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
negative,United,"@united yep���used that twice; no case id numbers assigned; just tried it again-get screen that says, ���thank you for submitting your request�۝"
negative,United,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
positive,United,So appreciated! @united
positive,United,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.
positive,United,@united No problem just follow me back so I can! Thank you!
negative,United,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
negative,United,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
negative,United,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
positive,United,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
negative,United,@united not sure why u call it customer care. Should be customer we don't care
negative,United,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
negative,United,@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.
positive,United,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
negative,United,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
neutral,United,@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw
positive,United,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
negative,United,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
negative,United,@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.
negative,United,@united the worst customer service in Denver.
negative,United,"@united ruined my day &amp; start trip SFO to GIG. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from Econ + to Econ"
neutral,United,@united So what's allowed or what's not allowed to be carried in my checked baggage?
negative,United,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
negative,United,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
negative,United,@united No wonder the cabin is filthy. #badservice
negative,United,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
negative,United,@united I need #United to be a better airline!!
negative,United,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
neutral,United,"@united I haven't booked yet, I'm asking before I book"
positive,United,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!"
negative,United,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"
negative,United,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
positive,United,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
neutral,United,@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?
negative,United,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.
negative,United,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
neutral,United,@united correct? What's correct? Sorry I'm lost
negative,United,@united that's a crazy long form! You need something other than a video?
negative,United,@united I hope not to see the same issue on my return flight tomorrow
negative,United,@united flight just Cancelled Flightled. This is ridiculous
neutral,United,@united I'm flying UA but *G with A3
negative,United,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
neutral,United,"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?"
positive,United,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.
negative,United,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
neutral,United,@united Home is Calgary can you get us there without the added expense of accommodations and meals.
negative,United,@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.
negative,United,@united @nathankillam or your staff could try not throwing the luggage around.
negative,United,@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
negative,United,@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first
positive,United,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
negative,United,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."
negative,United,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr."
negative,United,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
positive,United,"@united Ill check it out, appreciate the response, regardless."
neutral,United,@united nope. no case id either time.
negative,United,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
negative,United,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
positive,United,@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
positive,United,.@united Thanks. Hopefully this is easily resolved.
neutral,United,"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg? What if I travel with 2 friends?"
negative,United,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
negative,United,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
negative,United,@United my flight from MCO has been delayed &amp; scheduled to arrive after my connection departs. What options do I have?
negative,United,@united is not a company that values it's customer &amp; after reading tweets to them I'm not the only one who feels that way #lostmybusiness
negative,United,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
negative,United,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
neutral,United,@united already DM you my concern. Pls check.
negative,United,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
neutral,United,"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight"
positive,United,@united I will. Thanks.
negative,United,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
negative,United,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
positive,United,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
negative,United,@united Worst customer non-service for sure!
negative,United,@united Worst airline ever?
neutral,United,@united same flight number different flight. I'm heading to MPLS
neutral,United,@united flights taking off from IAD this afternoon?
neutral,United,@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap
negative,United,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
neutral,United,@united and a husband.
negative,United,@united need assistance. Line is out the door and travelling with 3 kids.
negative,United,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
positive,United,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"
negative,United,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected &amp; appointed hacks http://t.co/kKEDjNRTWo�۝"
neutral,United,@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :)
negative,United,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."
negative,United,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
negative,United,@united yes refund my ticket and give me email address to let u know what happened
negative,United,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
negative,United,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"
negative,United,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
negative,United,"@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
neutral,United,"@united I'm glad 1K means something, lol!"
negative,United,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
negative,United,@united What a really GREAT &amp; FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
neutral,United,@united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?
negative,United,@united I'm on snowy roads to BWI. I Just called MileagePlus &amp; told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
negative,United,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
negative,United,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"
negative,United,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
negative,United,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
negative,United,@united is to airlines as @comcast @XFINITY is to cable/internet
negative,United,@united customers ���. Customer service ��� http://t.co/qP6Aw3nLIP
negative,United,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
negative,United,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
negative,United,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"
negative,United,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
positive,United,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"
negative,United,@united 14 hours after landing in #ATL &amp; I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
negative,United,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
negative,United,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"
negative,United,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.
negative,United,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
negative,United,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
neutral,United,@united Yes. Luckily I was there.
negative,United,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
negative,United,@united what's the hold up with flight 6475 from SLC to DEN??
negative,United,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
neutral,United,@united can you please follow for a DM?
positive,United,@united thank you for the help!!
negative,United,@united Yeah that didn't happen!
negative,United,@united Why do I still not have my bags? They arrived @10AM &amp;website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
negative,United,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
negative,United,@united Hate when I get bumped out of the seat I've selected (&amp; empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
negative,United,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"
negative,United,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
negative,United,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
negative,United,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
negative,United,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
negative,United,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
negative,United,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"
neutral,United,@united I was just calling the Global Services help desk so via phone.
neutral,United,"@united on final. Pls don't let my connection leave!!!
Conf# NPBHD0 http://t.co/eWXwXiDTfX"
negative,United,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"
positive,United,@united you're good. Thank you!
neutral,United,@united how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles
positive,United,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
neutral,United,@united no thanks
neutral,United,@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today
positive,United,"@united oh, the Wi-Fi router is on top of the fuselage! ;)"
negative,United,"@united on SFO-&gt;AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
negative,United,"@United come on, reopen 1285 at ORD and clear your growing DC backlog"
negative,United,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins"
negative,United,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines
negative,United,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
neutral,United,@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l
negative,United,"@united really needs to start upgrading their planes. No TVs &amp; then the ""inflight wifi"" is currently unavailable #UnitedAirlines"
negative,United,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
negative,United,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
negative,United,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
negative,United,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523
negative,United,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
negative,United,@united what incentive do I have to give you another chance?
neutral,United,@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?
negative,United,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.
neutral,United,@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1
negative,United,"@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!"
negative,United,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
negative,United,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United!
negative,United,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
positive,United,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
neutral,United,@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!
negative,United,@united just had the worst customer service experience ever on united airlines
negative,United,@united airlines 1st &amp; only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
negative,United,"@united diverged to Burlington, Vermont. This sucks."
negative,United,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
negative,United,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
negative,United,@united I sent my details to the customer care link you sent me almost a month ago and no response.
negative,United,@united terrible service for military members and their families. #ridiculous #UnitedAirlines
neutral,United,@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?
negative,United,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
negative,United,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
neutral,United,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT
negative,United,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
positive,United,"@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
negative,United,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
negative,United,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
negative,United,"@united
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
negative,United,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
negative,United,@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst!
negative,United,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA &amp; NYT say ? http://t.co/bNgpli8JT6
negative,United,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
negative,United,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
negative,United,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
negative,United,@united 132 characters does not cover my reasons I'm afraid
negative,United,@united while busy on his cell phone ???
negative,United,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address."
negative,United,"@united: ""Left gate 5 minutes early.""
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
positive,United,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
negative,United,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?
negative,United,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check"
neutral,United,@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z
negative,United,@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it
negative,United,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
negative,United,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"
negative,United,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
negative,United,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
negative,United,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
positive,United,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
negative,United,@united never fails to have delayed flights _���
negative,United,"@united Yes, myself and about 200 other people also."
positive,United,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
negative,United,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
neutral,United,@united lets do that can you email boarding pass?
neutral,United,���@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us &amp; DM your confirmation. ^CP�۝done thx
negative,United,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
positive,United,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
negative,United,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
positive,United,@united stellar customer service. You have earned my business by your attention to detail.
positive,United,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
neutral,United,@united now arrives LAX @ 8:03 am
negative,United,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
negative,United,@united No first class passenger should have to pay for inflight wifi.
positive,United,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
negative,United,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
negative,United,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
negative,United,"@united UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
negative,United,@united already missed connection... UA 495
negative,United,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
negative,United,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
neutral,United,@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG
negative,United,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."
positive,United,@united yes to more food! Add some gluten free options while you're at it
negative,United,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
negative,United,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
neutral,United,@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.
negative,United,@united yes there is when you keep getting the same robotic answer.
positive,United,@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
negative,United,@united bad customer service to NYC a few weeks ago. Thinking of moving on
negative,United,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
negative,United,"@united I mean, your employees were really nice as I literally sobbed?"
negative,United,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"
negative,United,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
positive,United,@united They held the plane! Made it!!
negative,United,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
positive,United,"@united ok, have sent u info via DM. I appreciate your help and consideration. _��_"
negative,United,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
positive,United,@united nice and early back home! http://t.co/geG4nghmIE
positive,United,@united I hope so too :)
negative,United,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
positive,United,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
negative,United,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
negative,United,@united so much for being here to help. Very disappointed in your customer service.
neutral,United,"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
negative,United,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
neutral,United,.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.
negative,United,@united She _�ԏ won't _�ԏ be _�ԏ at _�ԏ my _�ԏ wedding _�ԏ. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
negative,United,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
positive,United,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
negative,United,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
negative,United,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
negative,United,@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?
negative,United,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..."
negative,United,@united that would have been nice earlier today. Too Late Flight now. I hope.
negative,United,@united waiting 12 mins and counting to get through to Global Services....something going on?
negative,United,@united no still trying to get home.
negative,United,@united Also your at-gate monitor showed 23 empty seats
negative,United,@united That is not what your reservations desk just told me. They said there were plenty of seats
negative,United,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
positive,United,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
neutral,United,"@united @SCVPools
Please call me at 310-795-2210."
negative,United,@united lax29108m make it happen please else on a cruise with no luggage tomorrow
negative,United,@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
negative,United,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
negative,United,@united no u don't
negative,United,"@united how much longer will it take? It a guitar, not a royal commission!"
neutral,United,"@united I have a voucher that expires next week, can I get an extension on it before it expires?"
negative,United,"@united sure, but 8 different texts changing time &amp; gate (especially locations across the entire concourse). That just seemed a little off."
neutral,United,@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.
positive,United,@united DM sent. Thanks.
negative,United,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
neutral,United,@united San Diego to Chicago. Leaving at 6:15 am tomorrow
negative,United,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs &amp; i missed my connectin flight. PJ's I TELL U! #NYFW
positive,United,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
positive,United,@united Thank you! Have a nice evening.
negative,United,@united if I wait I'll lose the flight. So frustrating.
negative,United,@united it most certainly was not.
neutral,United,@united its available online I just can't figure out how to do it to guarantee same flight
negative,United,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
positive,United,@united No thanks. Took care of it when I called
negative,United,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
negative,United,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
positive,United,@united awesome thank you very much for the help
neutral,United,@united you need to follow me so I can dm you to give you the info
negative,United,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
neutral,United,@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many
negative,United,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
negative,United,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"
positive,United,@united kept me watching the safety video for the first time in forever. Nice job _�ԍ.
negative,United,@United has time to respond to everyone else's complaints but not mine. You just lost a customer
positive,United,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
negative,United,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
negative,United,@united tell me something I don't know...not #keepingit100 #weaktea
negative,United,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
negative,United,���@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY�۝ another empty offer for help.
negative,United,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
negative,United,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
negative,United,@united never flying with you guys ever again. The customer service is piss poor at best.
negative,United,@united when a 2 hour flight turns into a 3:30 ordeal...sigh
negative,United,@united where are our luggages? With a group and over 20 luggages are lost
negative,United,"@united assistance with what, the attitude of your staff no matter which airport we are at?"
neutral,United,@united Sure. Follow for a sec and I will.
positive,United,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
neutral,United,"@united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us?"
positive,United,@united thank you.
negative,United,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
negative,United,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
negative,United,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
negative,United,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
negative,United,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
negative,United,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
neutral,United,@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.
neutral,United,@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?
neutral,United,@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN
negative,United,@united I sent a DM re an existing reservation but no one has responded
neutral,United,@united I am going to a service desk now to see what the options are.
negative,United,@united I miss the Continental days.
negative,United,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
negative,United,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!"
negative,United,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
negative,United,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"
negative,United,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
positive,United,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"
positive,United,@united Looking forward to flying with you guys as well !!
negative,United,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
negative,United,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information."
neutral,United,"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening"
negative,United,@united have better customer service at John Wayne airport.
positive,United,@united Bag was finally delivered and intact. Thanks for your assistance.
negative,United,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
negative,United,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
negative,United,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
negative,United,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
negative,United,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
negative,United,@united truly the WORST day of flying I have ever experienced...
positive,United,@united. You guys made my day. Treated me well. Thank you!!!
negative,United,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.
negative,United,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.
negative,United,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
neutral,United,@united How can I verify if wheelchair assistance has been requested for my next flight?
neutral,United,I left my dildo on the plane is there any way for me to get it back? @united
positive,United,"@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos."
negative,United,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
positive,United,"@united thank you! Good service, safe flight... 1/2 way home!"
negative,United,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"
negative,United,@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw
negative,United,@united you guys suck!
negative,United,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
negative,United,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
positive,United,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
negative,United,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
negative,United,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
neutral,United,@united I have a question about my interview process I had only one interview but was the last person is that good or bad
negative,United,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
negative,United,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
neutral,United,@united landing in Chicago - saw it once we were already airborne.
negative,United,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
positive,United,"@united I may not hit any new status this year, but I�۪ve flown several times this year and have tried to book with y�۪all every time!"
negative,United,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
negative,United,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
negative,United,@united Yes I needed plenty of assistance but received none.
negative,United,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
negative,United,@united thank you for the reply. I emailed your customer care department about my experience.
negative,United,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag
neutral,United,@united it's done. If you do something to make up for it I'll tweet that too.
negative,United,@united I had one interview I was the last person what does that mean?
negative,United,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
positive,United,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
negative,United,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.
positive,United,@united give her the recognition she deserves!
positive,United,@united she's the type of person that can make a customers day! I fly 100+ times a year &amp; she's one of the top flight attendants I've had!
negative,United,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
negative,United,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
positive,United,@united you suck. @SouthwestAir you're the best.
negative,United,@United can you let us out of the gate now. UA1157
negative,United,"@united &amp; on top of no free tv on the int�۪l leg, now I�۪m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
negative,United,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
negative,United,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
negative,United,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
positive,United,@united Thank You
negative,United,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your EWR staff can't manage."
negative,United,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"""
neutral,United,@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009
negative,United,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful
negative,United,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
negative,United,@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!
negative,United,@united That was the problem. We were being told the aircraft was on its way.
negative,United,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up.
negative,United,@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs
negative,United,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
negative,United,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
negative,United,@united now I'll probably miss my next connection!
neutral,United,@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?
negative,United,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
negative,United,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta"
negative,United,@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
negative,United,@united I didn't get a message from you. I'll resend numbers.
neutral,United,"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall"
negative,United,@United What idiot designed your seats? Armrest TV remote &amp; resting elbows don't mix. Seatmate keeps changing channels &amp; blasting volume.
negative,United,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.
negative,United,"@united Listen, learn &amp; do this: Remove your PQD requirement. It is insulting. ^HA"
positive,United,@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!
positive,United,@united Gate Agent Alavera is amazing
negative,United,@united I need you...to be a better airline. ^LOL
negative,United,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
positive,United,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! _�ԍ
negative,United,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
negative,United,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
negative,United,"@united cross country flight SFO&gt;BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
negative,United,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
neutral,United,@united I just had an interview how long does it take before you hear back
negative,United,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
negative,United,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
negative,United,@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
positive,United,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
negative,United,"@united Also, group 5 is total BS."
negative,United,@united Don't ask me to be patient without offering something in return.
negative,United,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"
negative,United,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable
positive,United,@united free booze for the Bach party would make it better! ORD--&gt;MSY #Delayed #Again We will enjoy either way. Thanks!
neutral,United,"@united (2/2) I have their name (boarding pass was in there, too). I think they might really need this. Any ideas?"
neutral,United,@united - sitting in seat 10D on a flight back from Vegas to Chicago. Someone left a folder that looks important in the seat pocket. (1/2)
negative,United,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."
negative,United,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
negative,United,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO
positive,United,@united all good man it isn't your fault that plane is having maintenance issues
negative,United,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
negative,United,@united Yes but unbelievable. Should have a free fare lock
positive,United,���@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY�۝ _�ԏ_�ԏ
negative,United,"@united worst AIRLINE
BEWARE THEY DO NOT MAINTAIN THERE PLAIN
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
negative,United,"@united it should be free like other airlines! Again, it�۪s not 1997 anymore."
negative,United,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
neutral,United,@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere _٪� http://t.co/qGwK10dEwv
neutral,United,@united Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.
negative,United,"@united I know. I�۪m sure you hear it all the time ��� don�۪t like the new seats. I�۪m a small guy, 5�۪ 6�۝ and I feel the new planes are tight"
negative,United,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
neutral,United,"@united OK, thanks for the clarification."
positive,United,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
negative,United,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
negative,United,@united delayed another hour
neutral,United,@united as a million mile flier I'm embarrassed to ask how long ago his launched?
negative,United,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...
negative,United,@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail
negative,United,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."
negative,United,"@united add wifi, entertainment and the old seats and i�۪ll come back."
negative,United,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon!
positive,United,@united : thanks! i will catch my conection! :)
negative,United,@United super lame that you charge $8 for tv on an international flight to the US. It isn�۪t 1997!
negative,United,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo"
negative,United,@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...
negative,United,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
negative,United,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
neutral,United,@united how long does it take for customer feedback to respond to a complaint?
negative,United,@united you are making me miss big snow in Montana. Not cool.
negative,United,@united you might be the only airline not offering waivers...keep up the good fight
neutral,United,@united or frontier ... http://t.co/n8WiNFu6C5
positive,United,@united Thank you. Any help is appreciated.
neutral,United,"@united FYI, went through this on similar flight last week."
negative,United,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
negative,United,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
neutral,United,@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?
neutral,United,@united or us air: http://t.co/Eis9hcNPrO
negative,United,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
negative,United,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
neutral,United,"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv"
positive,United,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
negative,United,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.
neutral,United,"@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS"
negative,United,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united"
neutral,United,"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?"
neutral,United,@united yes! I'll be sending an email to customer service today.
negative,United,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
negative,United,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
negative,United,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
negative,United,@united this means within one week i will have filed 2 compensation complaints to your website
negative,United,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
positive,United,���@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP�۝ THANK YOU! United Cares!
negative,United,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
neutral,United,@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.
neutral,United,@united [email protected]
neutral,United,"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond"
negative,United,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
negative,United,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
negative,United,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
negative,United,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
negative,United,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
neutral,United,@united need to add service dog to my itinerary for tomorrow
negative,United,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
negative,United,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff &amp; landing http://t.co/QKquRagGoO
negative,United,@united I can't even look at you right now. I'll call you when I'm not so mad.
neutral,United,@united DM ed u the request num
negative,United,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"
negative,United,"@united Nope, still sitting at the gate!"
neutral,United,"@united bagage which i take to in the cabin i dont need to check-in,correct?"
neutral,United,@united exactly
negative,United,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
negative,United,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"
positive,United,@united thank you.. Appreciate the response
neutral,United,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0
negative,United,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
neutral,United,@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)
positive,United,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
negative,United,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
neutral,United,"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?"
negative,United,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
positive,United,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
negative,United,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
negative,United,@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!
positive,United,@united perfect! That works! Thank you!
negative,United,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."
neutral,United,@united Followback so I can DM plz
negative,United,@united MIA-EWR #384 _���_���_��� excellent crew. EWR-IAD #3589 _���_���_��� No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
negative,United,@united your customer service is crap.
negative,United,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
positive,United,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.
negative,United,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
positive,United,@united thanks
negative,United,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
negative,United,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
negative,United,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
negative,United,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
negative,United,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
negative,United,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
positive,United,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
negative,United,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
neutral,United,@united UA6357 needs de-icing! Stat! We've waited our turn...
neutral,United,@united yes I've boarded this way many times &amp; have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way
negative,United,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
negative,United,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
negative,United,@united worst flight experience I've ever had. Will never ever fly your airline again.
negative,United,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
positive,United,@united Looks like they came through. Thanks again for the help.
neutral,United,@united anything yet JJ?
negative,United,@united why would a person take hours and hours of wait time just to tell a lie
negative,United,@united hey! DM not working. UA 307!
negative,United,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
negative,United,@united splitting up my flights quadruples the price
negative,United,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
negative,United,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
negative,United,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
positive,United,@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.
negative,United,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
negative,United,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"
neutral,United,@united Are the current on board food menus available anywhere online?
neutral,United,@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg
negative,United,@united actually we aren't. Still parked here.
neutral,United,"Can I put sun in my carry on? RT ���@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ�۝"
positive,United,@united Thanks!
positive,United,@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
negative,United,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
positive,United,@united appreciate the sentiment and you were able to get me off the ground;still missed connection
negative,United,"@united I log in, view reservations, try view specific reservation &amp; takes me back to login page,"
neutral,United,"@united it just goes round &amp; round, it's be going on for weeks,"
positive,United,Thank you @united for your prompt assistance.
negative,United,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
neutral,United,@united I looked on the email chain and there is not one
negative,United,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
positive,United,@united thanks for more timely updates.
neutral,United,@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?
negative,United,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
negative,United,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
negative,United,@united cleaning a regional jet takes an hour?
positive,United,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
neutral,United,@united thanks. That means I have 30 minutes to make my international connection to HKG
neutral,United,@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.
negative,United,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
positive,United,@united Thank you for your offer! All sorted out :-)
neutral,United,@united workin on it. Waiting on him to reply.
negative,United,@united Flight 395. Rolling delay of 1 hour 42 minutes
negative,United,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
positive,United,@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!
positive,United,@united of course not. The inflight crew was great!
positive,United,"@united well played, ^LO."
positive,United,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
negative,United,@united your website is a complete joke when using safari!
negative,United,@united the new seats on the Canadaair regional jets just plain suck.
neutral,United,@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air
negative,United,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
neutral,United,@united found the flight on @airfarewatchdog
negative,United,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. _���
negative,United,@united Did somebody say flight upgrade?
neutral,United,@united DM sent.
negative,United,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious
negative,United,"@united I can tell you. Your airline has lost mine and my families business.
This day and age message through Twitter travels fast."
negative,United,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
negative,United,@united this is very disappointing. This is about customer service.
negative,United,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."
negative,United,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
negative,United,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
negative,United,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
negative,United,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
negative,United,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
negative,United,@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
neutral,United,"@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?"
negative,United,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.
negative,United,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
negative,United,@united DM sent. This lack if customer service is getting ridiculous.
negative,United,@united delayed going home AGAIN. Getting really tired of delays.
positive,United,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
negative,United,@united uh - I booked it through the UA website. Why the price change?
negative,United,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler
negative,United,"@united United Club team is A+ &amp; got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
negative,United,"@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb"""
negative,United,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.
positive,United,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
neutral,United,@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!
neutral,United,@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!
positive,United,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
negative,United,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
positive,United,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
negative,United,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
negative,United,@united yes to three different checkers along the walk to the plane. Overkill
negative,United,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
neutral,United,"���@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP�۝ @ClarkHoward #Another #Airlines #Issues"
negative,United,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
neutral,United,@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade
negative,United,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money &amp; aggravation!"
negative,United,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
negative,United,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
positive,United,@united thnx!
negative,United,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
neutral,United,@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now
negative,United,@united I hope you have a solution or insurance to cover this issue
negative,United,@united customer service has no solution and now we might miss a show because of them
negative,United,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
negative,United,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
negative,United,@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.
neutral,United,@united Do miles earned with Explorer card count toward lifetime miles?
negative,United,"@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it."
neutral,United,@united what do I do if something is missing from my checked baggage?
negative,United,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"
positive,United,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
neutral,United,@united Frontier is currently offering their weather exceptions for this weekend. When is United?
negative,United,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
negative,United,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
negative,United,@united that link is not helpful as it does not put me In touch with management
positive,United,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
negative,United,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
negative,United,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
negative,United,@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
negative,United,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
negative,United,@united your customer service is terrible
neutral,United,@united done
negative,United,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
negative,United,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback."
negative,United,"@united yea, a refund. Your airline ruined our trip."
positive,United,@united just sent - thank you!
negative,United,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
negative,United,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"
negative,United,"@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
negative,United,@united It is all good -- your 1K team has been nothing short of amazing with everything.
negative,United,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
positive,United,@united good fly!! #United #businessFirst
negative,United,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
positive,United,"@united thanks, i made it."
neutral,United,@united past
positive,United,@united Thanks! Just DMed HN.
negative,United,@united is a money sucking airline with terrible terrible customer service
negative,United,@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.
neutral,United,@united Will you be issuing an exception policy for Denver for this weekend?
neutral,United,"@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help"
negative,United,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
negative,United,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
negative,United,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
neutral,United,@united flight #1051 on 2/23. Thx
neutral,United,@united Based on suggestions from other passengers I have a rental car on standby for 11:30. One way or another will be leaving then.
negative,United,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
negative,United,@united no wifi on flight ua688. SF to ORD. Really? Wow
neutral,United,@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS
negative,United,@united is the worst http://t.co/27aitZl6nd
negative,United,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
negative,United,@united no because you will charge me or delay me further. United 1612 still waiting.
neutral,United,"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)"
neutral,United,"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?"
negative,United,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
negative,United,@united my flight Cancelled Flightled new flight 5012 hopefully will not.
negative,United,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
positive,United,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
positive,United,"@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate."
negative,United,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
neutral,United,@united Who can I contact about requesting a charity donation? #ThankYou
negative,United,@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!
negative,United,@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
neutral,United,@united I need a customer service manager to contact me please
negative,United,@united Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded.
negative,United,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
negative,United,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
negative,United,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it
negative,United,@united or you'll Cancelled Flight my flight like you just did
negative,United,@united screwing me over twice in one month. Learned my lesson. We are through.
negative,United,@united what's the point of offering a free checked bag of you lose it?
neutral,United,"@united Will do, cheers"
positive,United,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
positive,United,@united thnx ^LO :-)
neutral,United,"@united yes. Houston Int'l, Bush."
neutral,United,@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app. Can you confirm? Doesn't look correct. Thanks.
negative,United,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
neutral,United,@united Will do! Thanks!
negative,United,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
negative,United,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA
negative,United,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
negative,United,"@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers"
negative,United,@united I need assistance with pulling your agents' heads out of their asses
negative,United,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!"
negative,United,@united @abigailedge Another glitch??
positive,United,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
negative,United,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
neutral,United,@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek
negative,United,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
negative,United,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
negative,United,@united no chance in hell. I'd rather walk. Worst airline ever.
negative,United,@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?
neutral,United,@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)
positive,United,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
negative,United,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights &amp; days of work. #UA49"
negative,United,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
positive,United,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 _���_���_��_���_���_��_���_���_��
negative,United,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
neutral,United,@united just kidding with you I'll send you my stuff now. Thanks
negative,United,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
negative,United,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
negative,United,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
negative,United,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
neutral,United,@united tremendous. What would you recommend?
negative,United,@united can you help me with a delayed flight as im going to miss my connection?
negative,United,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
negative,United,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
positive,United,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.
positive,United,@united awesome new plane flight 1701
negative,United,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
negative,United,"@united oh united, how much I despise thee!"
neutral,United,@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight
positive,United,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
negative,United,@united your airline is the biggest joke of an operation in the world.
negative,United,@united what is going on with baggage claim in Newark!#tiredandwanttogohome
negative,United,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
negative,United,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"
negative,United,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
negative,United,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
negative,United,@united So disappointed in the service and the level of staff communication. Such a bummer.
neutral,United,@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.
negative,United,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"
positive,United,@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
neutral,United,"@united got it, look forward to hearing from you soon"
negative,United,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
positive,United,"Thank you United! ���@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN�۝"
negative,United,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"
negative,United,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
negative,United,@united they have access to the dial that makes it faster do they?
neutral,United,@united I'll be impressed if I actually get a response! _���
neutral,United,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?
negative,United,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient"
negative,United,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
negative,United,@united its in black and white. EU law and all that ���600 for a Cancelled Flightled flight. I want my money
negative,United,@united accordingly? U dont respond at all
negative,United,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
negative,United,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
negative,United,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd
negative,United,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
negative,United,"@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines"
positive,United,@united alright thank you. Much appreciated.
negative,United,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
negative,United,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
negative,United,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
neutral,United,@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?
negative,United,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und
positive,United,"@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous."
negative,United,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
negative,United,"@united all good, didn't die or anything. As they say ""you get what you pay for""!"
positive,United,@united thank you so much. How will you be able to contact me?
positive,United,@united maybe on my return trip _�ԍ
negative,United,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"
positive,United,"@united i got it at the gate, thanks for checking!"
negative,United,@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable
positive,United,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
neutral,United,@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?
negative,United,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
negative,United,@united I am so happy I found my phone because this is easily the worst system I have ever heard of
negative,United,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
negative,United,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
neutral,United,@united round trip*
negative,United,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
neutral,United,@united thanks. Not tonight it would seem. http://t.co/WNdcEO5QlK
negative,United,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
negative,United,@United agent did help me. My point: there's a problem &amp; I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
negative,United,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
positive,United,"@united please do! She went above and beyond what she had to do, she made us her number one priority!"
positive,United,@united you guys are awesome! Thanks!
positive,United,@united thnx
negative,United,@united I think we both have the same status (nothing). I think there was a bug in your search system.
positive,United,@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!
negative,United,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect
negative,United,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
negative,United,@united I think I left my phone on my flight. Help!
positive,United,@united Great customer service again. Thanks!
positive,United,"@united thanks, that would be awesome."
negative,United,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response"
negative,United,@united they were empty upon takeoff. Why can't someone sit there?
negative,United,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"
positive,United,@united nawww. United is my fave airline.
negative,United,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
neutral,United,"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?"
neutral,United,"@united Also, a United phone representative just asked me for my web password. Is that normal?"
negative,United,"@united ���202.88 is the difference between the booked flights, do you want screen shots?"
neutral,United,@united what is your plan to reduce delays?
neutral,United,@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?
negative,United,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
negative,United,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off &amp; left http://t.co/IpaamZT7Z2
neutral,United,@United What's your phone number? Customer service question.
neutral,United,@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...
negative,United,@united understanding the situation we waited and it was opened until 10:30pm
positive,United,���@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY�۝ _�ԏ_�ԏ
negative,United,"@united just curious, when are you going to to finally learn #customerservice ?"
negative,United,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
neutral,United,"@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?"
neutral,United,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.
negative,United,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
negative,United,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
negative,United,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
negative,United,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
negative,United,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
negative,United,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
negative,United,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
positive,United,"@united thanks, keep up the good work"
positive,United,@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was &lt;5 seconds! Kudos to you for excellent customer service!
negative,United,@united any solutions?
neutral,United,@united what do you have in mind?
negative,United,@united I'm over you. Evry 1st flight I take w/ you is delayed &amp; evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
negative,United,@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
negative,United,@united it is cool. Your customer told me they didn't care either. It is expected
negative,United,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
negative,United,@united not once did #US3645 leave #ORD on time this week #shameful
negative,United,@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm
neutral,United,@united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?
negative,United,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
neutral,United,"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks"
negative,United,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
neutral,United,@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare
negative,United,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. _��_
positive,United,@united sent you my confirmation via DM. Thank you very much
negative,United,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
positive,United,@united that would be great - 1k us651621
negative,United,@united stuck on Tarmac for the last hour. Can I have a beer?
negative,United,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
negative,United,@united it's freezing on the gate bridge#waitingforbags#united#EWR
negative,United,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
negative,United,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
negative,United,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?"
negative,United,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
negative,United,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold._���
negative,United,@united broke my suitcase &amp; refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
negative,United,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
negative,United,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
neutral,United,"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC
Let's go! Join me on my first trip back to NYC��_as a tourist:
http://t.co/egaEjtRGLb"
negative,United,@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!
positive,United,@united just got my lost Kindle in the mail! Thanks again.
neutral,United,@united is z and d code airfare refundable?
neutral,United,"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt"
negative,United,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
negative,United,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
neutral,United,@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!
negative,United,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
negative,United,@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar &amp; carryons ?
negative,United,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
negative,United,"@united I'm in Denver, my bag is in San Jose. See something wrong here."
negative,United,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
negative,United,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes."""
negative,United,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
neutral,United,@united your flights are really cheap what's the catch
neutral,United,@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me
negative,United,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
negative,United,@united stop picking on us #CLE http://t.co/VTqE8m1L3i
negative,United,"@united booked flight in sept to get best price for April to usa, checked now and they are ���67 cheaper, what a con unhappy customer #ripoff"
negative,United,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
negative,United,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
positive,United,@united Leaving soon. Thanks!
negative,United,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
negative,United,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
neutral,United,@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?
negative,United,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
negative,United,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me
negative,United,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
negative,United,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
negative,United,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"
neutral,United,@united sent DM's
negative,United,@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL
negative,United,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
negative,United,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?
negative,United,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
negative,United,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
negative,United,@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!
negative,United,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
negative,United,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
neutral,United,@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201
negative,United,@united silence is very telling
negative,United,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
neutral,United,@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??
negative,United,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
negative,United,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
neutral,United,@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p
negative,United,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
positive,United,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
negative,United,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection
negative,United,���@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP�۝. I get group 1&amp;2. Just no reason on 3/5.
neutral,United,@united in Bogota with no wallet is no fun. :-(
negative,United,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
negative,United,@united one hour after departure time and still no update!
negative,United,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
negative,United,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
negative,United,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!
positive,United,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a��_ http://t.co/lwOtKIEKGU"
negative,United,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
negative,United,@united look at the Twitter history - as usual service non existent
positive,United,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
neutral,United,@united I will give it a couple more weeks. Thank you.
negative,United,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
negative,United,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
negative,United,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont��_"
negative,United,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.
negative,United,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
negative,United,@united still sitting here waiting for a plane....4 hours wasted
positive,United,@united thanks for the help. Wish the phone reps could be so accomidating
negative,United,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
negative,United,@united an update on flight 5979 would be great!
negative,United,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
negative,United,@united what is the problem with your flights to ny today
negative,United,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
negative,United,@united Your boarding process sucks. You should learn from @SouthwestAir
negative,United,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
negative,United,@united my fingers are crossed that they are more capable of getting baggage from point A-&gt;B than United Airlines!
negative,United,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!"
negative,United,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
negative,United,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
positive,United,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated."
negative,United,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
negative,United,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&amp;underserved
positive,United,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)"
negative,United,@united are you telling me that you are now Cancelled Flighting my flight ??
negative,United,@united would be hard to be worse than last time but I'm sure you'll give it a shot
positive,United,@united Thank you for the Delta transfer. Will my bags go too?
positive,United,���@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP�۝ Done!
negative,United,@united service staff to is less than friendly!
neutral,United,@united happens every time in and out of Newark.
negative,United,@united Can you transfer my bags too?
negative,United,@united I am a comedian and I promise I will make fun of you on stage tonight.
negative,United,"@united tried to and got through the whole 2,000 characters and I was not even done."
positive,United,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
negative,United,@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
negative,United,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
positive,United,@united @annricord Great! Appreciate it_��_
positive,United,"@united I was well taken care of, thanks. I've already been sent a survey request &amp; I'll share my positive experience (despite delay)"
positive,United,@united thanks! Everything a-ok now.
positive,United,@united DM sent. Thanks so much for the strong customer service!!
negative,United,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
positive,United,@united ok thanks. I sent you a DM too. You can disregard that.
positive,United,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel _�_�_�_�_�_�
negative,United,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
negative,United,@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.
positive,United,@united perfect! Thank you!
negative,United,@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....
negative,United,@united smiling? NOT!!
negative,United,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
neutral,United,@united will I make it with the delay?
negative,United,@united @bwood we'd prefer everyone hear our complaints amount your airline
negative,United,@united why do you bother surveying me!
neutral,United,@united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.
negative,United,@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A
neutral,United,@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today
negative,United,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it
neutral,United,@united I am on 1528 and my connecting flight is 909
neutral,United,@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm
negative,United,@united I just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
neutral,United,@united can I access Frankfurt arrival lounge when I'm flying global first class?
negative,United,"@united keeps delaying my flight, horrible customer service"
positive,United,@united has the best pilots ever Thank you guys for the great trip #thatisall
negative,United,@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?
negative,United,@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.
positive,United,@united I will thank you!
positive,United,@united thanks for making sure they hear the message!
neutral,United,@united @NTrustOpen can i go #GolfUnited
neutral,United,@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me
negative,United,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call
negative,United,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
negative,United,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
neutral,United,@united i would like to know if its possiable to checkin online or must it be done at Schiphol?
neutral,United,@united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?
negative,United,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it &amp; no option to log out/in!!!"
neutral,United,@united What delivery service do you use? I'd like to call them myself.
negative,United,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
positive,United,@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
positive,United,@united Thank you.
positive,United,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
negative,United,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
negative,United,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
positive,United,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
positive,United,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
positive,United,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
positive,United,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
negative,United,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
negative,United,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
negative,United,@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg
negative,United,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks
negative,United,@united As it always is. Helps to communicate to customers.
negative,United,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
negative,United,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?
positive,United,@united thank you. I will address it with them
negative,United,@united problem is on laptop not phone
negative,United,@united question - was given food vouchers but can't use on plane..how come
neutral,United,@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.
neutral,United,@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.
negative,United,@united the wifi in the ewr lounge reminds me of the old days of dial up
negative,United,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
negative,United,@united too long for 140 characters
negative,United,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = _���
negative,United,@united tried that already &amp; tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
negative,United,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
negative,United,@united or did you mean 24-26?
negative,United,@united has it been 4-6hrs yet?
negative,United,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
negative,United,"@United does a great job of answering public messages. Direct private messages, not so much."
negative,United,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
negative,United,@united how's my refund coming along??
negative,United,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
neutral,United,@united online inchecking able in the Netherlands (ams)?
negative,United,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
negative,United,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
neutral,United,"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?"
negative,United,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
negative,United,@united Just saying the truth. You don't even an email! #2015
negative,United,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"
neutral,United,@united Hi if a premium ec upgrade was paid for &amp; then a mileage BF upgrade done is the prem Eco upgrade fare refunded?
neutral,United,"@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H"
negative,United,@united we followed the baggage rules on your website and was still charges $150. But only going one way
negative,United,@united I sent you a dm hours ago
negative,United,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
neutral,United,@united DM the conf # to you - did you receive it?
negative,United,@united no it weighed 45.5 and it was the only checked bag
neutral,United,@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.
negative,United,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks"
negative,United,@united your website was down all day yesterday- tried 3x put all info in&amp;didnt go thru- today the flight I bought went up!
negative,United,@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.
negative,United,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
positive,United,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
negative,United,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
neutral,United,@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?
negative,United,"@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
negative,United,@united Case ID 8544484
neutral,United,"@united no, I have a pricey Chase Mileage Plus CC."
negative,United,@united your Airbus a320 seats are awful. They don't recline.
negative,United,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
positive,United,@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!
neutral,United,"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn"
negative,United,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
positive,United,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
positive,United,@united that would be great
neutral,United,"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?"
negative,United,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
negative,United,@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.
negative,United,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
positive,United,@united You're welcome.
negative,United,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
neutral,United,@united I'm a UA 1k. I think it's @iamtedking who was looking for help
neutral,United,@united RES # 0167560070877 Fsqthg Thanks
negative,United,"@united unfortunately, that doesn't help. Just an automated computer."
positive,United,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
positive,United,@united Yes ! :D (Y) From @therealaviation on Instagram :)
neutral,United,@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.
negative,United,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
negative,United,@united They inquire and then do nothing about it...pretend they�۪re interested. Responded to your DM and no response back...
neutral,United,"@united need assistance to change flight to get to an ailing parent..
have flight leaving Tuesday need to change ASAP to sooner #custserv"
negative,United,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
negative,United,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
neutral,United,@united you need to follow me I order for me to DM....
negative,United,@united Can i get a refund? I would like to book on a better airline.
negative,United,@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...
negative,United,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
neutral,United,@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw
neutral,United,@united There is only one club at LAX - in terminal 7 across from gate 71
neutral,United,@united @perfectomobile Definately not an award for employer of the year #united13
negative,United,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
negative,United,@united Flight delayed 40 minutes in ORD because plane didn�۪t have all the food. That should be fixed in the future. It�۪s a dumb delay.
neutral,United,"@united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv"
negative,United,@united need to chat with an actual human ASAP!
neutral,United,@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.
negative,United,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?"
neutral,United,@united yes when I landed.
positive,United,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
positive,United,@united So far so good. Just stepped down in Denver. Next Stop Portland!
negative,United,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
negative,United,@united what a joke. Hang up on customers!!
negative,United,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
positive,United,@united #OrthoDoc on-call to in-flight! Glad to have been of service!
negative,United,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
positive,United,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running &amp; carrying his daughter. Last one onboard.
negative,United,"@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus"
neutral,United,@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline
negative,United,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
positive,United,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!
negative,United,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
neutral,United,"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."
neutral,United,"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ"
negative,United,"@united That doesn�۪t make any sense. I�۪ve been 1K for over 5 years, and you�۪re making it harder to keep me loyal."
neutral,United,@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th
negative,United,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
positive,United,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United&gt;
negative,United,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
negative,United,"@united I did, and as I thought, nothing happened"
negative,United,@united I'm not booked on a 1:30 return flight..
negative,United,@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
negative,United,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
negative,United,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
negative,United,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
neutral,United,@united any news?
negative,United,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus"
negative,United,@united why do I have to request refund? Why charge twice in first place?
negative,United,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option
negative,United,@united I�۪ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
positive,United,@united message sent. Thank you!
negative,United,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
neutral,United,"@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
neutral,United,"@united @AmericanAir THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ"
negative,United,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
negative,United,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
negative,United,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"
neutral,United,@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat
negative,United,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
negative,United,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
negative,United,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
negative,United,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
negative,United,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.
positive,United,@united followed and messaged. Thanks so much for the help.
neutral,United,@united I did not. That's why I am VERY concerned.
negative,United,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
negative,United,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
positive,United,@united Thanks JT
neutral,United,@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help
positive,United,@united Thank you! Off to LA to do something very special.
negative,United,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.
negative,United,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
negative,United,".@united you should really have that addressed somewhere on the website, find that completely irritating &amp; am unable to take my flight now."
negative,United,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
negative,United,@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed
neutral,United,@united for a fee...
negative,United,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
neutral,United,"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments"""
neutral,United,@united any updates with the DOT looking at the united fares from London to the US from last week?
negative,United,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
negative,United,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
negative,United,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
negative,United,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
negative,United,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
positive,United,@united Thank you!! _��_
negative,United,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
negative,United,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?
neutral,United,"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM"
negative,United,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
negative,United,@united thx. Come hell or high water...
negative,United,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
negative,United,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
neutral,United,@united refund?
neutral,United,@united aisle please
positive,United,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
negative,United,"@united - handed a slip of paper,&amp;said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho."
neutral,United,@united @staralliance good. Maybe that will make up for losing my medallion. #ProbablyNot
positive,United,@united that's fine. I'll take them.
neutral,United,@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(
neutral,United,@united I have.
negative,United,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
positive,United,@united thank you! My second flight I already got bumped up to 1st! Love it!
negative,United,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
negative,United,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
negative,United,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...
negative,United,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
positive,United,"@united all goods, I'll call tomorrow, thanks."
neutral,United,@united next day
neutral,United,@united I filled out the form but I haven�۪t received any sort of email confirmation that it�۪s been received. Is that normal?
negative,United,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
negative,United,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
negative,United,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife
neutral,United,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za
negative,United,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
negative,United,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
negative,United,"@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
neutral,United,@united ok. Can I DM you the info?
negative,United,@united the best seats should be for paying customers and we should get to board first #badcustomerservice
negative,United,@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees.
negative,United,@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d
neutral,United,"@united KOA-LAX should have fresh food service, right?"
positive,United,@united OMG THANK U_���_���_���
negative,United,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
negative,United,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
negative,United,"@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting..."
negative,United,@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment
negative,United,"@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag..."
negative,United,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
neutral,United,@united will do. Thank you!
neutral,United,"@united Okay, thank you both."
neutral,United,"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection"
negative,United,"@united if guy on flight 1230 follows through on threat to sue because he couldn�۪t carry on 3 bags, I will defend you for free."
neutral,United,@united done as requested.
negative,United,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
negative,United,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
positive,United,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
negative,United,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.
neutral,United,@united Turkish Airlines rebooked us a United flight on our second leg from FRA -&gt; IAD. Is there any way to check if upgrades are available?
neutral,United,@united hey I left my favorite blanket on the plane bring it back home to me:-(
negative,United,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"
neutral,United,@united followed &amp; DM'd.
neutral,United,@united I want a hotel room and a whiskey.
neutral,United,@united flight...gotta make this connector
neutral,United,@united - ok noted. All details will be DM'ed to you shortly.
negative,United,@united @staralliance the B gates are very far though
negative,United,"@united UA5029 from RIC, UA507 from ORD, &amp; UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"
negative,United,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.
negative,United,@united @staralliance how can I book reward travel in August?? Everything is blacked out.
positive,United,@united did I win :)
negative,United,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
negative,United,@united I have submitted my complaint. I need to be compensated. How long will this take?
neutral,United,@united any info on delays at SFO tomorrow due to low clouds?
negative,United,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"
positive,United,@united flight to RSW tonight -me &amp; twin 3 year olds. A pilot who was in row by me stayed to help me get the boys &amp; bags off. Lifesaver!!
negative,United,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!
neutral,United,@united thanks
positive,United,"@united yes, Thx! At 10:35 (landed at 9:20)."
negative,United,@united get a clue. I am a 1K/2mm miler and that is the response you give?
negative,United,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi
neutral,United,"@united we finally just arrive to Bogota, good but long flight!!"
negative,United,@united it's not there we tried. It's already here in cancun just no one has delivered it
negative,United,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
negative,United,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru
negative,United,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
neutral,United,@united Want to make my day? :) Friend is Premier &amp; I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?
negative,United,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
negative,United,@united nothing else from you ^GJ? Where is your customer service?
neutral,United,@united that's of course in lax
neutral,United,@united ok thanks! Where are you counters located? And how Late Flight are they open?
negative,United,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
negative,United,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
negative,United,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
negative,United,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
negative,United,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."
negative,United,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
negative,United,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
negative,United,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
negative,United,@united &amp; I've been hung up on twice by your staff. So upset right now
neutral,United,@united DCA-EWR Flight #4372
negative,United,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"
negative,United,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!
neutral,United,@united any chance you could look into my problem from earlier?
negative,United,@united this is despicable I spoke to many diff people &amp; everyone is telling me something different I have a claim no. I need my bag now
negative,United,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
negative,United,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
positive,United,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
neutral,United,@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.
negative,United,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
negative,United,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
negative,United,@united are you trying to break a world record for most delayed flights in a year?
neutral,United,@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?
neutral,United,"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!"
positive,United,"@united Okay, thank you for your help :)"
negative,United,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain
positive,United,@united thanks
negative,United,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
positive,United,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"
neutral,United,@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!
negative,United,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
neutral,United,@united was in the air. Just DMd you
negative,United,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
negative,United,@united yes I have
negative,United,@united #CustomerService #fail long time flyer switching airlines #frustrated
positive,United,"@united okay - thanks for your help, JT! I appreciate your time!"
negative,United,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
negative,United,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
negative,United,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
positive,United,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
positive,United,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
neutral,United,@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!
neutral,United,@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.
neutral,United,"@united Hopefully They will give me a feedback, bafore my flight..."
positive,United,"@united Very good flight, thank you!"
negative,United,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
negative,United,@united I'm asking if you can simplify the communications- thx
positive,United,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
negative,United,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
neutral,United,@united i now see it's 72 hours. Thanks
neutral,United,@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks
neutral,United,"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways"
negative,United,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
negative,United,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.
positive,United,"@united Thanks, I will!"
negative,United,@united can you get a gate for UA4727? Turrible.
negative,United,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
neutral,United,@united Flight 280
neutral,United,@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme
positive,United,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
positive,United,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!"
positive,United,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
neutral,United,"@united yes, you can. I will DM."
positive,United,"@united Your staff, both on deck and in the cabin on UA768 SFO -&gt; BOS were exceptional today. Please tell them well done :)"
negative,United,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?
neutral,United,@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?
neutral,United,"@united no worries, I think it�۪s under control. (the emails are keeping me informed)"
negative,United,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday &amp; that's not guaranteed
neutral,United,@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.
neutral,United,@united what happened to flight status map? It was so cool..
negative,United,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever
neutral,United,@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?
negative,United,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
neutral,United,"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?"
negative,United,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
negative,United,@united hello. I'm overseas &amp; my bag is lost. I can't call customer service but can you help me?
positive,United,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"
negative,United,@united I knew I should've flew @VirginAmerica lol
negative,United,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice &amp; charged me. Who do I need to file claim with?"
positive,United,@united thnx
positive,United,"@united
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace."
positive,United,@united it's kinda funny. No worries.
negative,United,@united My feedback and concerns via your site aren�۪t going to improve my poor airport experiences.
negative,United,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
positive,United,@united great. Looking forward to your response to my DM then
negative,United,"@united It was quite enjoyable. _��_

Except now he's stuck on the runway in Houston. _���"
positive,United,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
positive,United,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
negative,United,"@united makes total sense, except flight wasn't full :) I've got empty seats around me &amp; overheads were more than half open when I boarded."
neutral,United,"���@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?�۝

_��_"
negative,United,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
neutral,United,"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787."
negative,United,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
negative,United,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
neutral,United,@united I just sent a long note with some suggestions. Thanks for getting back to me.
neutral,United,@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?
positive,United,@united @parryaftab done thnx
negative,United,"@united, I'm still frustrated I gave up my seat &amp; the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"
negative,United,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
neutral,United,@united PTY to PIT via IAH
negative,United,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am"
neutral,United,@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?
negative,United,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
neutral,United,@united sent
negative,United,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
positive,United,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."
negative,United,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
positive,United,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
negative,United,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
positive,United,@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!
neutral,United,"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers &amp; got the messages I mentioned before. As for the agents price???"
positive,United,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir"
negative,United,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
negative,United,@united correct date is 2/11/15!
negative,United,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
negative,United,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required
negative,United,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
negative,United,@united the supervisor on situation- Stacey took all our details-no claim number given to us
negative,United,@united 1 hour since boarding began and we're still sitting at the gate. #UA507
negative,United,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight &amp; insufficient ground crew to handle
negative,United,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
positive,United,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"
negative,United,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"
negative,United,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
negative,United,@united thanks! Makes sense. Just annoying that it can't be determined better.
neutral,United,@united patiently drinking and tweeting about my experience
negative,United,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
negative,United,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
negative,United,@united I will be patient in my luxurious middle seat on my next delayed flight
negative,United,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
negative,United,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
negative,United,@united be patient while I let this string of tweets go out showing people you are bad at your business
negative,United,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
neutral,United,"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation."
negative,United,@united thanks I'll fill out the form that no one reads or responds to.
negative,United,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
negative,United,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."
positive,United,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
negative,United,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
neutral,United,@united How many 787s do you currently operate and what other aircraft do you operate?
negative,United,"���@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT�۝ A lovely sentiment, but not a $180 one."
negative,United,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
negative,United,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
negative,United,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
positive,United,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
positive,United,@united well it IS John Hughes' birthday. But I will stick w the plane &amp; hold off on trains &amp; automobiles. Gate workers are doing well.
negative,United,@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?
negative,United,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united"
negative,United,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. &amp; ill be driving there not flying
negative,United,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
negative,United,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
positive,United,@united thank you! Love united!! Have 4 flights today!
positive,United,"@united Just did, thanks for checking! :)"
negative,United,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
negative,United,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA &amp; check em in there."
negative,United,@united this may be the last time I fly your airline.
negative,United,"@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare"
negative,United,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
negative,United,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466"
positive,United,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
negative,United,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
negative,United,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
negative,United,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!"
positive,United,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
negative,United,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
negative,United,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
negative,United,@united UA6002 MLI-&gt;DEN. Will miss connection UA3530 DEN-&gt;YEG due to delay.
negative,United,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
negative,United,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
neutral,United,@united it's operated by united as it's a heathrow-Newark flight
negative,United,@united yes of course I have. Is this how you treat customer with no recourse?
negative,United,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards
negative,United,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
negative,United,"@united Flight was overbooked! Was offered voucher to wait &amp; take another flight. Gate agent switched me over, retracted voucher offer."
positive,United,@united thank you!
positive,United,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
negative,United,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
negative,United,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
negative,United,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
negative,United,"@united still can't dm, it's LH7631 on 21/2/15"
positive,United,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
negative,United,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"
negative,United,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare &amp; rules for this itinerary has changed' again"
negative,United,@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 &amp; I won't be able to pick her up until tomorrow _��_
negative,United,"@united I did not, my mind was on getting to the next flight."
negative,United,@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd.
negative,United,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail
negative,United,@united offered me a voucher to switch flights. Now voucher offer doesn�۪t exist &amp; the gate agent switched me to a delayed flight!
neutral,United,@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?
negative,United,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
negative,United,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."
negative,United,@united my friend lost luggage on flight 1547. What to do?
positive,United,"@united sweet, follow back and I'll get the dm off"
neutral,United,@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?
positive,United,@united all good! Next flight was a little delayed so it all worked _�ԍ
neutral,United,@united flight 5431
negative,United,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
negative,United,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
neutral,United,@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.
negative,United,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
negative,United,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
negative,United,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
negative,United,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."
negative,United,@united Just had the worst experience ever flying with you
negative,United,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
negative,United,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
negative,United,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee."
neutral,United,@united chase says no referral bonus. Thanks.
negative,United,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"
negative,United,@united rebooked. This one is Late Flight too.
negative,United,@united 2nd Late Flight flight today
negative,United,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
negative,United,"@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ"
neutral,United,@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name
positive,United,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
negative,United,@united 16 days for one flight and 8 for the other (roundtrip).
positive,United,@united I am blown away by stellar #custserv !! Thank you &lt;3 http://t.co/JOrEScfb4x
negative,United,@united your overall experience of flying is not friendly
negative,United,@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
negative,United,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
positive,United,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
negative,United,@united 6 hour mechanical delay...killing me
negative,United,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.
neutral,United,@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph
negative,United,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
negative,United,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
neutral,United,@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can�۪t get in touch with anyone locally. What to do?
negative,United,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
negative,United,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
negative,United,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
negative,United,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
negative,United,"@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
neutral,United,@united How much is baggage check for International flights?
negative,United,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
negative,United,"@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now."
negative,United,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
negative,United,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
positive,United,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
neutral,United,@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf
negative,United,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"
negative,United,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
negative,United,@united missing this wedding because of these delays would not be cool
negative,United,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
negative,United,"@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?"
negative,United,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
negative,United,@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it &amp; it's now impossible! I even called.
positive,United,@united it's amazing really.
negative,United,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
neutral,United,@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?
neutral,United,@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP
negative,United,"@united its ridic you cant transfer credit, you have my $400 &amp; youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn"
positive,United,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US."
negative,United,@united a plane took our gate and now we're just waiting in a lot at DIA
negative,United,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"
negative,United,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
negative,United,@united on your website it says 10 days. Its been 16 and counting.
neutral,United,@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?
negative,United,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
neutral,United,"@united ha, this happened 10 years ago. i haven't flown with you since."
negative,United,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?!
negative,United,@united of course but they were just as helpless as everyone else .
positive,United,"@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS"
negative,United,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
negative,United,@united another week has passed and I hoped that I would have had a response by now
negative,United,@united there's no reason it should take 7-10 days to respond.
negative,United,"@united yes, I know that. The question is ""why is that still the case""? #fail"
negative,United,@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. &lt;--a frequent flyer http://t.co/aOEaeszDLX
positive,United,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time &amp; apologized for yesterday
negative,United,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
negative,United,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
negative,United,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
negative,United,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
negative,United,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
negative,United,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
negative,United,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?"
neutral,United,@united You please do not burn my dreams !!! #burningman tickets sales today.
negative,United,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts &amp; still didn't make an announcement"
negative,United,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
neutral,United,@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy
neutral,United,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek
neutral,United,"@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" &lt; LMAO!"
neutral,United,"@united yes, would love an upgrade or voucher, please give me a call 9148445695"
neutral,United,"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!"
negative,United,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies &amp; expressing that.
negative,United,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
negative,United,"@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline."
negative,United,@united we have been told that it's lost...you guys don't know where it is
negative,United,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
neutral,United,"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD"
negative,United,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 &amp; half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for"
positive,United,@united Thanks to supervisor Miriam who provided me with great customer service. #finally
negative,United,@united Filled out at the airport as part of a long day made longer.
positive,United,@united -today the staff @ MSP took customer service to a new level. My father passed away last night &amp; you helped me get home today! Thanks
negative,United,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
negative,United,"@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
neutral,United,@united flying out of STL Saturday where they are expecting ice &amp; snow. When should we start looking for travel waivers? Thanks!
neutral,United,@united Can I add miles from my January Air China flight to my MileagePlus account?
negative,United,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
negative,United,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
positive,United,"@united Great, thank you!"
neutral,United,@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.
negative,United,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
negative,United,@united right... Are you guys charging for the air we breathe next?
neutral,United,@united did not get names...Dallas flight and Chicago
negative,United,"@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT."
negative,United,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
negative,United,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether
negative,United,"@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would."
positive,United,@united Club in Denver is dope _���
negative,United,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."
negative,United,@united we are never going to get to out gate at this rate.
negative,United,@united this is getting ridiculous. Now we're missing our connection.
negative,United,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
negative,United,@united I locked myself out of my account and needed access to book a flight.
neutral,United,@united @annricord January 15th.
negative,United,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
negative,United,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
positive,United,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
negative,United,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
negative,United,@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
negative,United,@united Monday evening.
neutral,United,"@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel"
neutral,United,@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform
negative,United,@United ticket counter Masters out of SMF not very helpful.
positive,United,"@united cool, thanks."
negative,United,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now
negative,United,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
negative,United,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
negative,United,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
negative,United,@united why haven't you updated that flight 4411 is delayed? Super frustrating
neutral,United,@united How long can I expect the formal response to take?
neutral,United,"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks"
neutral,United,"@united Do you mean ""fortunately""? I don't want my flight to be affected! _���"
neutral,United,"@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl"
negative,United,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
negative,United,@united Y do U not reply to customer refund forms??????????? #unitedairlines
negative,United,@united &lt;&lt;&lt;&lt;&lt;------- shoddy customer service. Of no use whatsoever. #unitedairline
negative,United,@united &lt;&lt;&lt;&lt;&lt;&lt;-------- do not reply to emails?
negative,United,"@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence"
neutral,United,@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.
negative,United,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
negative,United,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
negative,United,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices"
neutral,United,"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?"
negative,United,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"
negative,United,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
neutral,United,@united The link in the message I was replying to. #3thparty #ITproblems
neutral,United,"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?"
positive,United,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
neutral,United,@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY
negative,United,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
negative,United,@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.
negative,United,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
negative,United,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
negative,United,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens...."
negative,United,@united Checking tracing information. You got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?
negative,United,@united treats service members like crap never flying again with them #UnitedAirlines @CNN
neutral,United,"@united Thanks. UA1121, DEN, 40 min on tarmac."
negative,United,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
negative,United,@united why are your SFO-&gt;BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
negative,United,@united how come I have no baggage updates.
negative,United,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
negative,United,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
negative,United,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
negative,United,"@united 3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"
negative,United,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
negative,United,@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.
negative,United,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
negative,United,@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail
negative,United,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
neutral,United,"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?"
negative,United,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
positive,United,@united you guys have such big hearts.. keep up the good work
negative,United,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
negative,United,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
negative,United,"@united unless it's on you guys, im good."
negative,United,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
neutral,United,"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!"
negative,United,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."
negative,United,@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.
negative,United,@united dang... I thought I was in a teleportation device! Ua514
positive,United,@united received my bag. I appreciate taking care of the matter and following up!
negative,United,@united still haven't received a response. Please direct message me for my contact information.
negative,United,@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!
neutral,United,@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue
positive,United,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
negative,United,@united RTB&gt;IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
negative,United,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay"
negative,United,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
neutral,United,@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.
negative,United,@united do you guys have any working planes?
negative,United,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
negative,United,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won�۪t fix it."
negative,United,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
negative,United,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.
positive,United,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
negative,United,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
positive,United,@united The only thing you fella have done right today is get me to the pacific time zone.
negative,United,@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.
negative,United,"@united Direct Messaged you, didn't hear anything back"
negative,United,"@united yup, it just happens way too often...5 times in the last 12 months"
neutral,United,"@united Great, thank you!! I'll send it now."
negative,United,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?
positive,United,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
neutral,United,@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.
negative,United,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
negative,United,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
negative,United,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?
negative,United,@united once again my bag is lost when I travel united!!!! Please do something
neutral,United,@united @annricord both!
negative,United,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
negative,United,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
negative,United,@united did I mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads
negative,United,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW"
negative,United,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
negative,United,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."
negative,United,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"
negative,United,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!_��� still no bag!"
positive,United,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks!
negative,United,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that."
positive,United,@united Got me home amid snow &amp; Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. Thank you!
negative,United,"@united My wife has been on the phone several times for past 3 days, with no result."
negative,United,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
negative,United,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"
negative,United,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
negative,United,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"
negative,United,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won�۪t fix it?"
negative,United,"@united so, I made it all the way to the airport, and they say they won�۪t fix the handle. I showed you this problem, and you said to go��_?"
neutral,United,@united This link in your tweet goes to someone's internal email -&gt; http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts
negative,United,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
neutral,United,@united 618 was flight out of Houston
negative,United,@united free hotel doesn't make up for such poor customer service and disregard
negative,United,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
negative,United,@united mechanical delay occurred in Houston earlier today re: their flight to ORD
neutral,United,"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them."
positive,United,"Cc @DadBoner #boldflavors ���@united: We�۪re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"""
negative,United,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
neutral,United,@united is there a referral program for the Milageplus explorer card?
negative,United,@united how else would I know it was denied?
neutral,United,@united obviously
negative,United,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited"
negative,United,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
negative,United,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
neutral,United,@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.
positive,United,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"
negative,United,@united @annricord $856.81 the cost of one of the round trip tickets.
positive,United,@united Give Cyndi &amp; Troy each a gold star.
positive,United,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
neutral,United,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?
neutral,United,@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today
negative,United,"@united I can�۪t go back to the airport, I�۪m working, and won�۪t have time. Are you telling me there is seriously no other way?"
neutral,United,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals
negative,United,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land
negative,United,@united I've been doing this for 15 years and I've never had this many issues with any other airline.
negative,United,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
negative,United,@united note: they are traveling w 2yr old. Unreal
negative,United,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
positive,United,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
negative,United,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
neutral,United,"@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)"
neutral,United,@united reinstating the kosher meals that were dropped shortly after the merger?
negative,United,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
neutral,United,@United is it possible to upfare to P a segment where I have a GPU waitlisted?
positive,United,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
negative,United,@united you already have vomit so you are halfway there
negative,United,@united is amazing how hard is to talk with customer service! !!
negative,United,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"
negative,United,@united they held the flight for our group of nearly 20 people.
negative,United,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
neutral,United,@united I Want a Plane dad
negative,United,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United"
negative,United,"@united it was an international flight, and we didn't get our new eta until we were in the air."
positive,United,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
negative,United,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
negative,United,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out."
positive,United,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"
neutral,United,"@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?"
negative,United,@united $55 cab ride to dfw from love got me my bag. Reimburse?
negative,United,@united @gg8929 Unbelievable hypocrisy!!
positive,United,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
positive,United,"@united amazing flying over 25,000 miles on #UnitedAirlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere"
negative,United,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this."
negative,United,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
negative,United,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
neutral,United,"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson."
negative,United,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5
positive,United,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
positive,United,@united ooh thanks!
negative,United,"@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55."
negative,United,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
negative,United,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
neutral,United,"@united We were told by United to ""carry over/carry back"" for the refund."
neutral,United,"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now"
negative,United,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.
negative,United,"@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."
negative,United,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
negative,United,@united IT-problems with the link? #3thparty
negative,United,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"
negative,United,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
negative,United,@united can I get some help changing a ticket. 40 minutes on hold and counting....
positive,United,@united thanks for all the help! Totally appreciate it and you made it super easy too
negative,United,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
negative,United,@united Your MileagePlus signup page is broken.
negative,United,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
negative,United,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
negative,United,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
negative,United,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
negative,United,@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!
negative,United,@united can you not see the thread?
negative,United,@united poor old United: never seem to get the response right :)
negative,United,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
negative,United,@united also why can't I pre-select seats on SFO-&gt;YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
neutral,United,@united does forelock guarantee the fare only or fare &amp; seats?
positive,United,@united thanks! :)
negative,United,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
negative,United,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
negative,United,@united eventually. You should approach bags like @AlaskaAir they get it.
negative,United,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
negative,United,@united said they would give us a refund. 30 days Late Flightr NO refund.
negative,United,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
negative,United,@united we showed up to our flight several hours early. Tried to call &amp; was on hold 15 min b/f call disconnected.
negative,United,"@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!"
negative,United,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
negative,United,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!_��__��_
negative,United,@united @el_ingeniero don't check your baggage if you don't have to. They will lose it!
negative,United,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!
negative,United,@united well perhaps you could highlight where that is stated. We travel between Canada &amp; USA on United with only Nexus
negative,United,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"
negative,United,@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around &amp; heading back to the gate. #connection?
negative,United,@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ
negative,United,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
negative,United,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"
negative,United,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
negative,United,@united Classic
positive,United,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
positive,United,@united Thanks!
neutral,United,"@united Does the economy plus cabin also qualifies as a ""premium"" cabin?"
negative,United,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
negative,United,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
neutral,United,@united no thanks
neutral,United,"@united Yesterday, I'm sorted now."
negative,United,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united"
negative,United,@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
negative,United,@united just tried to log in and was told e-mail log in not currently available
negative,United,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
neutral,United,@united do you have an e-mail address I can write my account to? Might be less likely to disappear
negative,United,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
neutral,United,"@united 877 from amsterdam to ewr, 02.27.2015, 737-300."
negative,United,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
negative,United,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
negative,United,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
negative,United,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
negative,United,@united They couldn't get me first class on any of their flights so I just rebooked myself.
neutral,United,@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids
negative,United,@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed.
negative,United,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
positive,United,@united JT thanks for your help I�۪ll complete the form once we are back home
negative,United,"@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
neutral,United,@united @gg8929 Ladies and gents - United Airlines...
positive,United,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
neutral,United,@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?
neutral,United,"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)"
negative,United,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
neutral,United,@united I believe you have to follow me in order for me send you a DM
negative,United,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.
neutral,United,"@united Hi, can you email me here so i can share the details? Thanks. [email protected]"
negative,United,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
negative,United,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
negative,United,@united you're just using automated responses and don't have the decency to actually care/respond
negative,United,@united JT the issue is with missed connections early gate closings and zero concern from customer service
negative,United,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
neutral,United,@united Can you explain how it rewards us elite Premiere 1K members?
neutral,United,@united for our birthdays my fianc̩ &amp; I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/
neutral,United,@united I�۪m resending the confirmation code in a DM
negative,United,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
neutral,United,@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz
neutral,United,"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?"
positive,United,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
negative,United,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
neutral,United,"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?"
neutral,United,@united Got it. I am following the United page.
positive,United,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
negative,United,@united worst service ever _���
negative,United,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
negative,United,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
negative,United,@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
positive,United,@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks
negative,United,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
neutral,United,@united @MrAndyEp like 2 weeks after my flight!?!? Creative!
negative,United,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground.._���...
negative,United,"@united sorry, I hate united. i won't get to see my family until Thursday"
positive,United,@united Thanks for the timely service &amp; great staff getting my wife and me to and from Cancun this past week for our honeymoon.
positive,United,"@united done just now, thanks."
neutral,United,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.
negative,United,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
neutral,United,"@united No, I do not. I was only given a Flight Booking Problems reference number."
negative,United,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?
negative,United,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."
negative,United,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
neutral,United,@united can you send me another confirmation email?
negative,United,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.
negative,United,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
negative,United,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."
negative,United,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
neutral,United,"@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant"
negative,United,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please."
positive,United,@united thank you! _��_
neutral,United,"@united take a lesson from @VirginAmerica , they know how to treat customers!"
negative,United,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
negative,United,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want
negative,United,@united customer service _��_
negative,United,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
neutral,United,"@united Hi again, any updates here?"
neutral,United,@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl
negative,United,@united 3359 which you finally Cancelled Flightled.
negative,United,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
negative,United,@united thanks finally made it.. Missed meetings but what can I do now?
negative,United,@united Our flight was originally supposed to leave at 1:40pm &amp; now we won't leave until 5. This is the 2nd time this has happened
negative,United,"@united Supposedly, they're out for delivery. I'll believe it when I see it."
negative,United,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"
positive,United,@united Sure did! Only waited about 15min. Yay!
negative,United,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."
positive,United,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
negative,United,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
negative,United,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
positive,United,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
negative,United,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
negative,United,@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet
negative,United,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
negative,United,@united you are really trying me today.
positive,United,@united looks like I'm settled in to where I'm going. Thx.
neutral,United,@united flt 4567 has had two more updates in the last 3 minutes.
negative,United,@united no they were to busy taking to each other and I needed to get to an audition.
neutral,United,@united was never given one
negative,United,@united quick response offering assistance but lack of follow through - not really the service I was expecting
negative,United,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
negative,United,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"
positive,United,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."
negative,United,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
negative,United,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
negative,United,@united who can tell me where they are?
negative,United,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."
negative,United,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
negative,United,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
negative,United,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
negative,United,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.
negative,United,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error &amp; now there are no comp seats
negative,United,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
negative,United,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
neutral,United,"@united No, not received any e-mails in either Inbox or junk/spam"
negative,United,@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success.
negative,United,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
negative,United,@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
negative,United,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
negative,United,@united which is why my next flights to Miami will be on another airline.
negative,United,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
negative,United,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
neutral,United,@united What is the policy behind changing passengers' seating assignments at the gate?
negative,United,@united with Karen and found her unhelpful and rude called United at the time &amp; told she could board but Karen would not accept
negative,United,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"
negative,United,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
negative,United,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
negative,United,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused
positive,United,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
negative,United,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
negative,United,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
positive,United,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
neutral,United,@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?
positive,United,@united stay warm - I will be passing through Chicago next week
negative,United,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
negative,United,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
negative,United,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!
neutral,United,"@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl"
negative,United,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
negative,United,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
positive,United,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
negative,United,@united Second day &amp; attempt trying to leave IAD &amp; I'm on another plane delayed for mechanical issues. Over an hour delayed!
neutral,United,@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site
negative,United,@united when is my plane coming? Been delayed for almost 7 hours. No plane.
negative,United,@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
positive,United,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
negative,United,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh
negative,United,@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!
negative,United,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
negative,United,@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.
negative,United,@united costumer service sucks! Waiting for a week for a response
neutral,United,"@united Is there a way to get a copy of Feb's edition of Hemisphere
magazine with out flying?"
negative,United,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see.
neutral,United,"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)"
negative,United,@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.
neutral,United,@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4
neutral,United,@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards
positive,United,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
neutral,United,@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!
negative,United,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
negative,United,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
neutral,United,Thx! Stand by! ���@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH�۝
neutral,United,"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?"
negative,United,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"
neutral,United,@united that's what I thought! Thanks for the clarification!
negative,United,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
neutral,United,"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!"
positive,United,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
negative,United,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
neutral,United,@united i need my confirmation number! Can you give it to me?
negative,United,"@united + besides, no small degree of self-interest. We take that route several times a year &amp; would hate to be in that situation."
negative,United,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
positive,United,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
positive,United,@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
positive,United,@united I appreciate the follow up.
negative,United,@united + that's the gist of what the flight attendant told her.
negative,United,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
negative,United,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"
negative,United,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
negative,United,@united sat at airport for 5 hrs still sitting at gate.. Sigh
neutral,United,@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.
negative,United,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
negative,United,"@united's first-class #cockup
http://t.co/oh7CFv7DHR"
neutral,United,@united all day travel. #swag #ijustwanttosleep
positive,United,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
neutral,United,@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15
negative,United,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
negative,United,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
negative,United,@united why am i mot getting my refund?
negative,United,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
negative,United,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
negative,United,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
negative,United,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
negative,United,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
negative,United,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE"
negative,United,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
negative,United,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
neutral,United,@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :)
negative,United,.@united call my work and tell them it's your fault I'm Late Flight
positive,United,"@united New Apple cr̢pe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
neutral,United,@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl
negative,United,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"
negative,United,@united i have items of sentimental value that I'm heartbroken are missing
neutral,United,@united even though technically after I land I will be silver?
negative,United,@united still waiting for a reply
negative,United,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
negative,United,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united"
negative,United,@united I tried 2 DM it would not go thru... not sure why
negative,United,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
negative,United,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher
negative,United,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"
negative,United,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"
negative,United,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
negative,Southwest,@SouthwestAir still waiting. Just hit one hour.
negative,Southwest,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
negative,Southwest,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # &amp; can't get boarding pass. Have tried numerous times!!
neutral,Southwest,"@SouthwestAir I'm teaching new #travelers how to research, #budget &amp; #save for a trip today! http://t.co/Qll48r57ep"
negative,Southwest,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
negative,Southwest,@SouthwestAir still no update text #2053 &amp; still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
negative,Southwest,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
negative,Southwest,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A
negative,Southwest,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant &amp; supposed to be caring for my mom whose in surgery now. Very upset.
positive,Southwest,@SouthwestAir thank you so much completely made things right!
positive,Southwest,@SouthwestAir love them! Always get the best deals!
neutral,Southwest,@SouthwestAir can you follow me so I can send you the info?
negative,Southwest,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
neutral,Southwest,@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem
negative,Southwest,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
positive,Southwest,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
neutral,Southwest,@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard
neutral,Southwest,@SouthwestAir I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt
neutral,Southwest,@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell
neutral,Southwest,@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI
negative,Southwest,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
positive,Southwest,@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
negative,Southwest,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
neutral,Southwest,@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24
positive,Southwest,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!"
neutral,Southwest,.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?
positive,Southwest,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
negative,Southwest,"@SouthwestAir has grounded 2 flights b/c of equipment problems &amp; been rude to my wife, traveling alone w/our 2 young kids. never again."
neutral,Southwest,@SouthwestAir Do you promise to not unfollow me? _���
neutral,Southwest,@SouthwestAir Just DMed you my confirmation number.
negative,Southwest,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. _���_���_���_���_��__��__��_
positive,Southwest,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
negative,Southwest,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
neutral,Southwest,"@SouthwestAir oh, is it only in Atlanta?"
negative,Southwest,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
positive,Southwest,@SouthwestAir I USED to always fly Southwest.
negative,Southwest,@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.
negative,Southwest,@SouthwestAir thx but I'll be expecting a credit for this leg.
neutral,Southwest,"@SouthwestAir sure, please follow me so I can do so?"
negative,Southwest,"@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
neutral,Southwest,@SouthwestAir sent!
negative,Southwest,@SouthwestAir 20 minutes on hold waiting is ridiculous......
negative,Southwest,@SouthwestAir have u seen any of the messages the past hour ?
neutral,Southwest,@SouthwestAir I'm following now
positive,Southwest,"@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!"
positive,Southwest,@SouthwestAir Thanks so much!
positive,Southwest,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
negative,Southwest,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
negative,Southwest,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
positive,Southwest,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
neutral,Southwest,@SouthwestAir what is the status of the bag check area at FFL?
positive,Southwest,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.
positive,Southwest,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY
negative,Southwest,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh
negative,Southwest,@SouthwestAir your phone service sucks
neutral,Southwest,"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?"
positive,Southwest,"@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
negative,Southwest,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
negative,Southwest,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
negative,Southwest,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
negative,Southwest,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"
negative,Southwest,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
negative,Southwest,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
negative,Southwest,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir
neutral,Southwest,@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness
negative,Southwest,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
negative,Southwest,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
negative,Southwest,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
negative,Southwest,@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
neutral,Southwest,@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?
neutral,Southwest,You have to follow me back so that I can DM @SouthwestAir
negative,Southwest,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"
neutral,Southwest,@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.
negative,Southwest,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."
negative,Southwest,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL
negative,Southwest,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"
neutral,Southwest,@SouthwestAir done
negative,Southwest,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?
neutral,Southwest,@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.
negative,Southwest,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"
negative,Southwest,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
positive,Southwest,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
negative,Southwest,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?
negative,Southwest,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
negative,Southwest,@SouthwestAir freezing in the plane
negative,Southwest,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
negative,Southwest,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
negative,Southwest,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
negative,Southwest,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
negative,Southwest,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
negative,Southwest,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
negative,Southwest,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
negative,Southwest,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"
negative,Southwest,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
negative,Southwest,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing &amp; excuses #DISAPPOINTED
neutral,Southwest,@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN
neutral,Southwest,@SouthwestAir can you please make sense of the companion promo? How to we set it up?
neutral,Southwest,@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2
neutral,Southwest,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!
negative,Southwest,@SouthwestAir frustrating indeed especially when no one knows what the issue is....
negative,Southwest,@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?
neutral,Southwest,"@SouthwestAir That was Chantilly, Paris, France."
negative,Southwest,@SouthwestAir and thx for not responding
negative,Southwest,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
negative,Southwest,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
negative,Southwest,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?
neutral,Southwest,@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue
neutral,Southwest,@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.
negative,Southwest,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
negative,Southwest,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
negative,Southwest,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
positive,Southwest,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.
negative,Southwest,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?"
positive,Southwest,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"
negative,Southwest,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"
negative,Southwest,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.
neutral,Southwest,@SouthwestAir Airline trouble &amp; not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!
neutral,Southwest,@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!
negative,Southwest,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
negative,Southwest,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
negative,Southwest,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
neutral,Southwest,@SouthwestAir Thank you!
neutral,Southwest,@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #ANAmarketers
positive,Southwest,@SouthwestAir Customer Centricity is knowing people #ANAMarketers
negative,Southwest,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"
neutral,Southwest,@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers
negative,Southwest,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"
positive,Southwest,@SouthwestAir ok thank you i hope so too
negative,Southwest,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
positive,Southwest,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
neutral,Southwest,@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! �����
negative,Southwest,"@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?"
negative,Southwest,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"
negative,Southwest,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
neutral,Southwest,@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC
positive,Southwest,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
positive,Southwest,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
neutral,Southwest,@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?
positive,Southwest,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
positive,Southwest,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
negative,Southwest,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
neutral,Southwest,@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee
negative,Southwest,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
negative,Southwest,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
negative,Southwest,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees
neutral,Southwest,"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring."
neutral,Southwest,"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget..."
negative,Southwest,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation
negative,Southwest,@SouthwestAir why is customer relations still not open....in Texas?!
positive,Southwest,@SouthwestAir Thank you for the tip!
negative,Southwest,@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
positive,Southwest,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.
positive,Southwest,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
negative,Southwest,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
neutral,Southwest,@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?
neutral,Southwest,@SouthwestAir sent
negative,Southwest,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
negative,Southwest,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay
negative,Southwest,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
neutral,Southwest,^CB how do you know? @SouthwestAir
negative,Southwest,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight."
negative,Southwest,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
neutral,Southwest,@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB
positive,Southwest,@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable
negative,Southwest,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
negative,Southwest,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.
neutral,Southwest,@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed
positive,Southwest,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
negative,Southwest,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes
negative,Southwest,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
negative,Southwest,@SouthwestAir it's just the principle - it's hard to get mugged &amp; not be upset you took my money &amp; didn't give me anything #wrongiswrong
negative,Southwest,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
negative,Southwest,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
positive,Southwest,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"
negative,Southwest,@SouthwestAir I would like to ask that his bags be picked up at PIT &amp; taken to his hotel by the airport. Will someone contact me
negative,Southwest,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear"
negative,Southwest,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."
negative,Southwest,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
neutral,Southwest,@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.
negative,Southwest,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?
neutral,Southwest,"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip"
positive,Southwest,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
neutral,Southwest,"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?"
negative,Southwest,"@SouthwestAir hey remember that time you lost my husbands bags? I do.

#filmjobnoequipment
#nowarmclothes"
positive,Southwest,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
positive,Southwest,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
negative,Southwest,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
negative,Southwest,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
neutral,Southwest,"@SouthwestAir you should have assigned seating, because now my cousin &amp; I probably can't sit together on our flight tomorrow.. Thanks."
negative,Southwest,@SouthwestAir wifi stays connected about the lifetime of a higgs boson
neutral,Southwest,@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day
negative,Southwest,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
negative,Southwest,@SouthwestAir making me miss #TheBachelor right now #wah
neutral,Southwest,@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation
positive,Southwest,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
negative,Southwest,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
positive,Southwest,@SouthwestAir _�ԏ_�ԏ_�ԏ on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
positive,Southwest,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
neutral,Southwest,@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2
positive,Southwest,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! _�ԍ_��_
negative,Southwest,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
neutral,Southwest,@SouthwestAir reference #: 261093929756
negative,Southwest,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.
neutral,Southwest,@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.
positive,Southwest,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
negative,Southwest,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked
negative,Southwest,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
negative,Southwest,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
negative,Southwest,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
positive,Southwest,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz
positive,Southwest,@SouthwestAir thanks!
positive,Southwest,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"
positive,Southwest,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
neutral,Southwest,"See you in ATL! ���@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd�۝"
neutral,Southwest,@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?
negative,Southwest,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."
neutral,Southwest,@SouthwestAir will do - if you follow back I can DM that info
positive,Southwest,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"
negative,Southwest,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
positive,Southwest,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
positive,Southwest,@SouthwestAir thankyou :))��_���
neutral,Southwest,@SouthwestAir how much is ur wifi fam
neutral,Southwest,@SouthwestAir @Imaginedragons I tried. _��� It's okay
positive,Southwest,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest
positive,Southwest,@SouthwestAir thanks for the great customer service today! _�ԍ_���
neutral,Southwest,@SouthwestAir is the vinyl part of the prize too?
positive,Southwest,@SouthwestAir beyond ready
negative,Southwest,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
neutral,Southwest,@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68
neutral,Southwest,@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ
positive,Southwest,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
negative,Southwest,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
positive,Southwest,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! _���
negative,Southwest,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
positive,Southwest,@SouthwestAir following. Thank you.
negative,Southwest,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.
negative,Southwest,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
negative,Southwest,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy
negative,Southwest,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
negative,Southwest,@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?
positive,Southwest,@SouthwestAir It's all good. Thanks!
positive,Southwest,@SouthwestAir thank you :)
negative,Southwest,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
negative,Southwest,"@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!"
negative,Southwest,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
neutral,Southwest,@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?
neutral,Southwest,@SouthwestAir any word when the customer relations department will open back up?
neutral,Southwest,@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! _��_
neutral,Southwest,@SouthwestAir Just left there Friday!
positive,Southwest,@SouthwestAir oh no worries. Just have never seen that before until today. I mean��_it is a great card _���
positive,Southwest,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
positive,Southwest,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!
positive,Southwest,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40
neutral,Southwest,@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN &amp; would really love to go
negative,Southwest,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
negative,Southwest,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
negative,Southwest,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
positive,Southwest,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"
negative,Southwest,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.
neutral,Southwest,@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can
positive,Southwest,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
negative,Southwest,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
neutral,Southwest,@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH
neutral,Southwest,@SouthwestAir honesty should always be the policy
positive,Southwest,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.
neutral,Southwest,@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv
neutral,Southwest,"@SouthwestAir briughy me to @ComClassic, #AIF2015 &amp; so much more with the #agcommunity"
neutral,Southwest,@SouthwestAir any deals to orlando in April/may??
neutral,Southwest,@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ
neutral,Southwest,@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P
negative,Southwest,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule."
positive,Southwest,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
negative,Southwest,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
negative,Southwest,@SouthwestAir prove it
positive,Southwest,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
positive,Southwest,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
positive,Southwest,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
negative,Southwest,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
positive,Southwest,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp
negative,Southwest,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
neutral,Southwest,@SouthwestAir no fare giving out clues. In route now.
positive,Southwest,@SouthwestAir telling my Fam in Vegas now. :)
neutral,Southwest,@SouthwestAir How many tickets are left?
positive,Southwest,@SouthwestAir thank you!
negative,Southwest,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
negative,Southwest,@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.
neutral,Southwest,@SouthwestAir Why do you have to be 18 _��_
negative,Southwest,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
positive,Southwest,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
neutral,Southwest,@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...
positive,Southwest,@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
negative,Southwest,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action."
neutral,Southwest,@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!
negative,Southwest,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"
neutral,Southwest,@SouthwestAir are 5 people there?
positive,Southwest,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl
neutral,Southwest,"���@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S�۝ Thanks again SW"
positive,Southwest,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
positive,Southwest,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
negative,Southwest,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
neutral,Southwest,"@SouthwestAir Dang, if only practice was an hour Late Flightr today..."
neutral,Southwest,"@SouthwestAir that was supposed to say ""boo"" not book. booo."
neutral,Southwest,@SouthwestAir #Vegas I was there 5 days ago. Miss the Warm Weather
positive,Southwest,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
negative,Southwest,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
positive,Southwest,@SouthwestAir really easy for locals to get down to the strip. book.
neutral,Southwest,@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...
positive,Southwest,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove
neutral,Southwest,"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it."
neutral,Southwest,@SouthwestAir I sent a email to customer relations and I will be calling tomorrow.
neutral,Southwest,@SouthwestAir how do get priority seating after you already paid for the flight
negative,Southwest,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding"
neutral,Southwest,@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?
positive,Southwest,@SouthwestAir best airline _���
positive,Southwest,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
negative,Southwest,@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
neutral,Southwest,@SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb
neutral,Southwest,"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David."
neutral,Southwest,@southwestair watching planes do their thing https://t.co/iItoJhUIKH
positive,Southwest,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
negative,Southwest,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.
neutral,Southwest,@SouthwestAir continues to prove to be the best airlines _�ջ
positive,Southwest,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons
negative,Southwest,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
neutral,Southwest,@SouthwestAir thanks!!
positive,Southwest,@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
negative,Southwest,@SouthwestAir but when do I get my gin &amp; tonic !?!?
negative,Southwest,@SouthwestAir is this a sick joke? #toyingwithouremotions
negative,Southwest,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
negative,Southwest,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
positive,Southwest,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
negative,Southwest,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel"
negative,Southwest,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
negative,Southwest,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
neutral,Southwest,"@SouthwestAir done. Sorry, I thought I was already."
negative,Southwest,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
positive,Southwest,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
negative,Southwest,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice."
negative,Southwest,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
positive,Southwest,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
positive,Southwest,@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
positive,Southwest,"@SouthwestAir Thanks, you guys are the best"
positive,Southwest,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
neutral,Southwest,@SouthwestAir if only you could control the weather in Las Vegas _���
negative,Southwest,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
neutral,Southwest,@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?
negative,Southwest,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
positive,Southwest,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!
neutral,Southwest,@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?
negative,Southwest,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
positive,Southwest,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
negative,Southwest,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
negative,Southwest,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"
positive,Southwest,@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!!
negative,Southwest,@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha
negative,Southwest,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
negative,Southwest,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
negative,Southwest,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
negative,Southwest,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy"
positive,Southwest,@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you!
negative,Southwest,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/
neutral,Southwest,"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help"
positive,Southwest,"@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol."
negative,Southwest,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
negative,Southwest,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.
negative,Southwest,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness
positive,Southwest,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
negative,Southwest,@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
neutral,Southwest,"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better""."
positive,Southwest,@SouthwestAir nice touch on the passbook integration!
neutral,Southwest,"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards..."
negative,Southwest,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...
negative,Southwest,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
neutral,Southwest,@SouthwestAir need assistance getting an extension on a flight that has expired.
positive,Southwest,@SouthwestAir Awesome. Thanks! You guys rock!
negative,Southwest,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"
neutral,Southwest,@SouthwestAir when can we expect customer service in Dallas to be available
negative,Southwest,@SouthwestAir it eventually arrived. just seemed really slow. :)
negative,Southwest,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
negative,Southwest,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.
negative,Southwest,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
positive,Southwest,@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
negative,Southwest,@SouthwestAir yep. 99.99999999% certain it was on that flight.
positive,Southwest,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
positive,Southwest,@SouthwestAir I would appreciate that. Thank you.
negative,Southwest,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?"
negative,Southwest,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
neutral,Southwest,@SouthwestAir Can my wife's RR points be transferred to my RR account?
negative,Southwest,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her.
negative,Southwest,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."
negative,Southwest,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
positive,Southwest,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
negative,Southwest,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
negative,Southwest,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
negative,Southwest,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
negative,Southwest,@SouthwestAir I did. Still haven't heard a thing.
positive,Southwest,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
positive,Southwest,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!"
negative,Southwest,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....
neutral,Southwest,@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?
neutral,Southwest,@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&amp;8 dnt want to be split. What sld we do?
negative,Southwest,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
positive,Southwest,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
positive,Southwest,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
neutral,Southwest,@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio
neutral,Southwest,@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)
neutral,Southwest,"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk"
neutral,Southwest,@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek
neutral,Southwest,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek
neutral,Southwest,@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek
neutral,Southwest,@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek
neutral,Southwest,@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek
negative,Southwest,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
neutral,Southwest,"@SouthwestAir @ClinicPolly
Thank you-- I may have already responded but was 8UXZJ2"
negative,Southwest,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
positive,Southwest,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!
negative,Southwest,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?
negative,Southwest,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
negative,Southwest,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
neutral,Southwest,@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?
neutral,Southwest,"@SouthwestAir unveils 4 new routes, including 2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday"
negative,Southwest,@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight
neutral,Southwest,@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.
neutral,Southwest,@SouthwestAir didn't realize no clothes until at hotel - suggestions?
neutral,Southwest,@SouthwestAir may want to direct that to the people at @FurryFiesta tok
negative,Southwest,@SouthwestAir bag in possession but no clothes in bag??
negative,Southwest,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
negative,Southwest,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
neutral,Southwest,@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?
negative,Southwest,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else _���_���_���
negative,Southwest,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
neutral,Southwest,@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime
negative,Southwest,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil &amp; dust from previous flights?
negative,Southwest,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
negative,Southwest,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
negative,Southwest,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
neutral,Southwest,"@SouthwestAir
How do I get a companion pass??? Thanks, Lin S"
positive,Southwest,@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter.
negative,Southwest,@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.
negative,Southwest,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."
neutral,Southwest,"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?"
neutral,Southwest,@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw
negative,Southwest,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
negative,Southwest,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand"
negative,Southwest,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
neutral,Southwest,@SouthwestAir arrangements to reimburse me for the rental I had to get?
positive,Southwest,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
negative,Southwest,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
positive,Southwest,@SouthwestAir Thanks
negative,Southwest,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."
positive,Southwest,@SouthwestAir have sent you a DM with the details. Thanks!
positive,Southwest,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.
neutral,Southwest,"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?"
negative,Southwest,@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC
neutral,Southwest,@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy
negative,Southwest,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
neutral,Southwest,@SouthwestAir Are flights going into Dallas this morning? Thanks
negative,Southwest,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
neutral,Southwest,@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1
neutral,Southwest,"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw"
positive,Southwest,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
positive,Southwest,@SouthwestAir yes I was everything worked out great
positive,Southwest,@SouthwestAir show me some love and a companion flight~please and thank you!
negative,Southwest,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
positive,Southwest,@SouthwestAir loved it!
negative,Southwest,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson
neutral,Southwest,"@SouthwestAir I am in, let's do this!"
negative,Southwest,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (&amp; me.)
positive,Southwest,@SouthwestAir you're my early frontrunner for best airline! #oscars2016
neutral,Southwest,"@southwestair, kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,��_ http://t.co/MmCWkqp2gy"
negative,Southwest,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
neutral,Southwest,"@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?"
negative,Southwest,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."
negative,Southwest,@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
negative,Southwest,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
negative,Southwest,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys _���_���
negative,Southwest,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
negative,Southwest,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
positive,Southwest,.@SouthwestAir Thx for the follow up. Just sent DM
negative,Southwest,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
positive,Southwest,@SouthwestAir TY for your consideration!
negative,Southwest,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
negative,Southwest,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
negative,Southwest,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
positive,Southwest,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
negative,Southwest,@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest
negative,Southwest,"@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
negative,Southwest,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.
positive,Southwest,@SouthwestAir thanks! Very excited to see it :D
negative,Southwest,".@SouthwestAir glad you appreciate it, it�۪ll be the last dollar you ever get from me thanks to your wretched customer service"
negative,Southwest,@SouthwestAir waited 34 mins for baggage MDW&gt;MEM and the in-flight service was suspended so no drink _���
neutral,Southwest,"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow"
positive,Southwest,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice
negative,Southwest,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?
neutral,Southwest,@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?
neutral,Southwest,@SouthwestAir may I have my Companion pass please.
positive,Southwest,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
negative,Southwest,"@SouthwestAir thank you : 8UXZJ2
Paid for early bird and sat in back"
positive,Southwest,@SouthwestAir All good... beers and #oscars2015 ar #DIA
neutral,Southwest,"@SouthwestAir yes, please #companionpass"
negative,Southwest,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
positive,Southwest,@SouthwestAir luv my companion pass!
neutral,Southwest,@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.
negative,Southwest,@SouthwestAir it's ok I was supposed to be in California 5hrs ago
negative,Southwest,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
negative,Southwest,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
neutral,Southwest,@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy
negative,Southwest,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country."
positive,Southwest,@SouthwestAir thank you!!
negative,Southwest,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
negative,Southwest,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
neutral,Southwest,@SouthwestAir how do I get a companion pass
neutral,Southwest,@SouthwestAir especially if it's your mom! #IChangedYourDiaper
neutral,Southwest,@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment
negative,Southwest,"@SouthwestAir For example, can't pay 4 hotel &amp; food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"
neutral,Southwest,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??
negative,Southwest,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
negative,Southwest,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
negative,Southwest,@SouthwestAir after an hour and a half then it came back damaged. Not happy _���
neutral,Southwest,@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?
negative,Southwest,@SouthwestAir why does the customer service have rather inconsistent information
positive,Southwest,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
negative,Southwest,@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.
negative,Southwest,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!
negative,Southwest,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
negative,Southwest,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies.
positive,Southwest,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
negative,Southwest,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again
neutral,Southwest,@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q
negative,Southwest,"@SouthwestAir no you are not, you just care about mighty dollar."
neutral,Southwest,@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd
neutral,Southwest,@SouthwestAir how do you get one?
neutral,Southwest,@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!
positive,Southwest,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
positive,Southwest,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome
negative,Southwest,"But expect no help from -&gt;@SouthwestAir &lt;-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless @united."
neutral,Southwest,@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out
positive,Southwest,@SouthwestAir yes please
positive,Southwest,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!
neutral,Southwest,@SouthwestAir flying by myself is getting old
negative,Southwest,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
positive,Southwest,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy!
negative,Southwest,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
negative,Southwest,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
neutral,Southwest,@SouthwestAir yes please.my son lives in NJ.
neutral,Southwest,@SouthwestAir companion pass please!
positive,Southwest,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
negative,Southwest,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &amp;only give you $75 voucher, like I want to fly w/them again!"
negative,Southwest,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available
positive,Southwest,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys
positive,Southwest,@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.
neutral,Southwest,".@SouthwestAir Well, we all need something to aim for."
positive,Southwest,@SouthwestAir YES please....How do we get that companion pass?
negative,Southwest,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.
neutral,Southwest,@SouthwestAir gimme
neutral,Southwest,@SouthwestAir flights still going to DAL?
negative,Southwest,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
neutral,Southwest,@SouthwestAir is service to Aruba being permanently discontinued in August?
positive,Southwest,@SouthwestAir yes please!
positive,Southwest,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg
positive,Southwest,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.
positive,Southwest,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!
neutral,Southwest,@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend _���
positive,Southwest,@SouthwestAir I want one!
negative,Southwest,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1
positive,Southwest,���@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG�۝
positive,Southwest,@SouthwestAir sign me up!
neutral,Southwest,@SouthwestAir I would love a +1 #RedCarpet treatment
neutral,Southwest,@SouthwestAir how do I get my companion pass?
neutral,Southwest,@SouthwestAir Tell me the secrets to flying high #RedCarpet
positive,Southwest,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!
negative,Southwest,@SouthwestAir How about auto check in for CP holders? Come on.
positive,Southwest,@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!
positive,Southwest,@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais
neutral,Southwest,@SouthwestAir where is mines?
positive,Southwest,@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA!
neutral,Southwest,@SouthwestAir ...and how does one obtain this companion pass?
positive,Southwest,"@SouthwestAir Yes, please."
neutral,Southwest,@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O
positive,Southwest,@SouthwestAir sign me up!
positive,Southwest,@SouthwestAir just got mine..now where to go??
negative,Southwest,@SouthwestAir wifi is the worst $8 investment I have ever made.
neutral,Southwest,@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?
negative,Southwest,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting
neutral,Southwest,@SouthwestAir I have followed you. Awaiting your DM.
neutral,Southwest,"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets"
negative,Southwest,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
negative,Southwest,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport &amp; I have a connecting flight. #ridiculous
negative,Southwest,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag."
negative,Southwest,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.
negative,Southwest,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
negative,Southwest,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
negative,Southwest,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!
neutral,Southwest,@SouthwestAir got it. Next time I will know about paying extra to make the A Line.
negative,Southwest,"@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
neutral,Southwest,@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo
positive,Southwest,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
positive,Southwest,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
positive,Southwest,@SouthwestAir Thanks.
neutral,Southwest,@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax
negative,Southwest,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
positive,Southwest,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
positive,Southwest,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter _�ԍ
neutral,Southwest,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO&gt;SNA. It's an infinity silver band ring. Please help!
negative,Southwest,@SouthwestAir Two delayed flights in a row. Neither one of them explained
negative,Southwest,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
negative,Southwest,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
positive,Southwest,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
neutral,Southwest,"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?"
neutral,Southwest,@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.
negative,Southwest,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name &amp; agent ID.
negative,Southwest,@SouthwestAir your wifi is angering me with its slowness
positive,Southwest,@SouthwestAir thank you!
negative,Southwest,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
positive,Southwest,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! _���"
negative,Southwest,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
negative,Southwest,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
negative,Southwest,@SouthwestAir just sent it
negative,Southwest,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
neutral,Southwest,@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color
positive,Southwest,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! _�ԏ_�ԏ_�ԏ
negative,Southwest,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
negative,Southwest,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
negative,Southwest,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
negative,Southwest,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
negative,Southwest,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
negative,Southwest,"@SouthwestAir worst air line ever, you have no compassion of the handicapped"
neutral,Southwest,@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!
negative,Southwest,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
neutral,Southwest,@SouthwestAir done
neutral,Southwest,@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC
neutral,Southwest,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz
positive,Southwest,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
negative,Southwest,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
negative,Southwest,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
positive,Southwest,@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC-
negative,Southwest,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
negative,Southwest,@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney
positive,Southwest,@SouthwestAir My Fav!!!!
negative,Southwest,@SouthwestAir our flight is delayed till tomorrow curse the weather
negative,Southwest,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. _���_�Ձ
neutral,Southwest,@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.
positive,Southwest,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.
neutral,Southwest,@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB
negative,Southwest,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy"""
neutral,Southwest,@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz
neutral,Southwest,@SouthwestAir I heard a rumor flight 898 was Cancelled Flightled. Is this true?
positive,Southwest,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter
positive,Southwest,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass
negative,Southwest,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
negative,Southwest,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX-&gt;DAL
negative,Southwest,@SouthwestAir thanks for the response - flight time has passed - rebooked now
negative,Southwest,"&lt;3 &lt;3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"
positive,Southwest,@SouthwestAir you guys rule. I will DM you. &lt;3 Thank you.
positive,Southwest,@SouthwestAir good to be back. See you all again in several weeks.
negative,Southwest,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF
positive,Southwest,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
negative,Southwest,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
neutral,Southwest,@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?
negative,Southwest,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
negative,Southwest,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?
positive,Southwest,@SouthwestAir think you have great people working for you.
positive,Southwest,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
negative,Southwest,@SouthwestAir here's a first..both pilot and first officer in galley during flight...
neutral,Southwest,@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather
negative,Southwest,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
neutral,Southwest,@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.
negative,Southwest,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
negative,Southwest,@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
neutral,Southwest,@SouthwestAir safety back in Dallas!
negative,Southwest,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
positive,Southwest,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons _���
neutral,Southwest,"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03"
negative,Southwest,"@SouthwestAir As a frequent traveler, I've never been treated so coldly &amp; had an airline offer nothing when my flight was Cancelled Flightled. #nolove"
negative,Southwest,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
negative,Southwest,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"
negative,Southwest,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
negative,Southwest,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days &amp; an uninformed and unapologetic staff. #nolove #cali
neutral,Southwest,"@SouthwestAir check the head of the plane, there has been dynamite placed onto it"
negative,Southwest,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
neutral,Southwest,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal
negative,Southwest,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
neutral,Southwest,@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI
negative,Southwest,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
neutral,Southwest,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?
neutral,Southwest,"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?"
positive,Southwest,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you.
#onechildfourbags"
negative,Southwest,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.
positive,Southwest,"@SouthwestAir

Just realized I had the wrong departure date. Thanks for making changes easy!"
neutral,Southwest,"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?"
positive,Southwest,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
neutral,Southwest,@SouthwestAir will the Daytona 500 be available on free TV?
neutral,Southwest,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!
negative,Southwest,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.
negative,Southwest,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, &amp; now can't find confirmation for rebooked flight from MKE."
negative,Southwest,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
positive,Southwest,@SouthwestAir I will say that your customer service has consistently been the very best!!!
positive,Southwest,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.
neutral,Southwest,@SouthwestAir need to Cancelled Flight a few more can you please check DM
negative,Southwest,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL"
positive,Southwest,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
neutral,Southwest,@SouthwestAir when are you starting routes to #Hawaii and #Canada?
neutral,Southwest,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
negative,Southwest,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
negative,Southwest,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
positive,Southwest,@SouthwestAir @AmericanAir y'all are better then @united
negative,Southwest,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
positive,Southwest,@SouthwestAir Make the world a better place: Visit an elderly relative.
neutral,Southwest,@SouthwestAir What is the best credit card to use/open to get miles with y'all?
negative,Southwest,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
negative,Southwest,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
negative,Southwest,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed
negative,Southwest,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing
negative,Southwest,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took &gt;90min and came back absolutely drenched..
neutral,Southwest,@SouthwestAir can you follow for quick DM?
neutral,Southwest,@SouthwestAir can you help
negative,Southwest,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info
negative,Southwest,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?"""
negative,Southwest,@SouthwestAir I start a new job tomorrow &amp; you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
negative,Southwest,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
neutral,Southwest,@SouthwestAir CEO using #Vegas band to help ���connect�۪ to people. http://t.co/89gKYuf1Qh #aviation #business #marketing #consumermarketing
neutral,Southwest,@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am
neutral,Southwest,@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?
negative,Southwest,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
negative,Southwest,@SouthwestAir 2 hours on hold for customer service never us SW again
positive,Southwest,@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!!
neutral,Southwest,@SouthwestAir my sister&amp;brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?
positive,Southwest,@SouthwestAir I've DM'd you. Thanks!
positive,Southwest,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"
neutral,Southwest,"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?"
neutral,Southwest,@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.
negative,Southwest,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
negative,Southwest,@SouthwestAir do you ever reinstate Cancelled Flighted flights?
positive,Southwest,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
negative,Southwest,@SouthwestAir I'm running out of money to keep paying for hotel rooms &amp; food in NYC. You don't help people with $ spent
negative,Southwest,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
positive,Southwest,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
negative,Southwest,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up _٪�_���
negative,Southwest,@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
neutral,Southwest,@SouthwestAir what does a woman got to do to get a chance of a lifetime? _��� #DestinationDragons #imaginedragons #slaycancerwithdragons
negative,Southwest,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
negative,Southwest,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua"
negative,Southwest,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."""
positive,Southwest,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
negative,Southwest,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
negative,Southwest,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
negative,Southwest,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
negative,Southwest,@SouthwestAir been on hold for 1.5 hrs. What's up?
neutral,Southwest,@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!
negative,Southwest,@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours &amp; got disconnected! Please help!
negative,Southwest,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
neutral,Southwest,"@SouthwestAir better travel photos:
My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M:
http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF"
negative,Southwest,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
negative,Southwest,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
positive,Southwest,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
negative,Southwest,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks
negative,Southwest,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
negative,Southwest,@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
positive,Southwest,@SouthwestAir Southwest Airline is THE way to go!
negative,Southwest,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
negative,Southwest,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
negative,Southwest,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
negative,Southwest,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
negative,Southwest,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
negative,Southwest,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
negative,Southwest,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
positive,Southwest,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
negative,Southwest,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
negative,Southwest,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..."
neutral,Southwest,@SouthwestAir are you hiring for flight attendants right now
positive,Southwest,@SouthwestAir never lets me down!!!
negative,Southwest,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
negative,Southwest,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
positive,Southwest,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!_���_���
positive,Southwest,@SouthwestAir The pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
negative,Southwest,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits..."
negative,Southwest,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
neutral,Southwest,@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ������
negative,Southwest,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight"
negative,Southwest,"@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again."
negative,Southwest,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
positive,Southwest,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"
negative,Southwest,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
negative,Southwest,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
negative,Southwest,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!
negative,Southwest,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
negative,Southwest,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
neutral,Southwest,@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p
negative,Southwest,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"
negative,Southwest,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
negative,Southwest,@SouthwestAir your phone lines suck. I have a dilemma.
negative,Southwest,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
negative,Southwest,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
negative,Southwest,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
negative,Southwest,@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
negative,Southwest,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
positive,Southwest,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!
positive,Southwest,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise _�ԍ Had the best experience with him
negative,Southwest,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
negative,Southwest,@SouthwestAir you have no baggage tracking system?
positive,Southwest,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
negative,Southwest,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
negative,Southwest,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
negative,Southwest,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
neutral,Southwest,@SouthwestAir I am just wondering when are you going to open up fares for November?
neutral,Southwest,@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.
negative,Southwest,@SouthwestAir crazy how every airline flew out to the northeast tonight except you
negative,Southwest,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail"
positive,Southwest,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
negative,Southwest,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
negative,Southwest,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious
neutral,Southwest,@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?
neutral,Southwest,@SouthwestAir sending now via dm
positive,Southwest,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
positive,Southwest,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
neutral,Southwest,@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?
negative,Southwest,@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz
negative,Southwest,@SouthwestAir bags fly free..just not to where you're going.
negative,Southwest,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
negative,Southwest,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
positive,Southwest,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
negative,Southwest,@SouthwestAir Am I flying on Spirit air?
negative,Southwest,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."
positive,Southwest,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
negative,Southwest,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
neutral,Southwest,@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO-&gt;CMH
negative,Southwest,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
negative,Southwest,@SouthwestAir @PoteetTJ had to fly @Delta MCO-&gt;CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
negative,Southwest,@SouthwestAir you are the worst airline. Congrats!!
neutral,Southwest,"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"
positive,Southwest,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!
negative,Southwest,@SouthwestAir now our pilots timed out...#getmeoutofhere
positive,Southwest,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
negative,Southwest,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10
negative,Southwest,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
positive,Southwest,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
negative,Southwest,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
negative,Southwest,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
negative,Southwest,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"
negative,Southwest,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out������_�ұ
negative,Southwest,@SouthwestAir yep after two hours and thirty minutes
negative,Southwest,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
negative,Southwest,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa _��_
negative,Southwest,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
negative,Southwest,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
negative,Southwest,@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer
negative,Southwest,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
negative,Southwest,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
neutral,Southwest,@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM
negative,Southwest,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
positive,Southwest,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
negative,Southwest,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail
positive,Southwest,"@SouthwestAir three cheers to your Denver staff. Don't know if we
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy"
negative,Southwest,@SouthwestAir Conf #8Q6MFD Finally got through &amp; told the flight was completely booked. That would have been better info than advise 2 call
negative,Southwest,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love
negative,Southwest,@SouthwestAir breaking my heart at BWI 9 hrs @business
negative,Southwest,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
negative,Southwest,"@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
negative,Southwest,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
negative,Southwest,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat &amp; sun :(
positive,Southwest,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
negative,Southwest,@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had
neutral,Southwest,"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships.
2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas"
negative,Southwest,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
negative,Southwest,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
positive,Southwest,@SouthwestAir replacing @vitaminwater with beer! Bravo!_�ԏ_�ԏ Cheers! _ٍ�_ٍ� @Leinenkugels @DosEquis @FatTire
negative,Southwest,@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
negative,Southwest,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights
positive,Southwest,@SouthwestAir i hope i can be apart of the team with this job opening!
negative,Southwest,@SouthwestAir yes. Hung up and called a different number.
negative,Southwest,@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI.
neutral,Southwest,@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro
negative,Southwest,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
negative,Southwest,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago &amp; didn't tell me. Now I'm stuck in Tampa.
neutral,Southwest,@SouthwestAir i like to see if i can change flight plz help thx
negative,Southwest,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
negative,Southwest,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??
negative,Southwest,@SouthwestAir why are you literally the worst?
negative,Southwest,@SouthwestAir why can't i reschedule my flight online?
negative,Southwest,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"
negative,Southwest,@SouthwestAir please please please answer the phone. . .
negative,Southwest,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
negative,Southwest,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
negative,Southwest,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight _��_"
negative,Southwest,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
negative,Southwest,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! _��__��� flight #4229"
negative,Southwest,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?"
positive,Southwest,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!"
neutral,Southwest,@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes
negative,Southwest,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
negative,Southwest,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
negative,Southwest,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
neutral,Southwest,"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!"
negative,Southwest,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
negative,Southwest,@SouthwestAir officially on hold for 2 hours!
negative,Southwest,@SouthwestAir not letting me DM. # is FSZ4YO
negative,Southwest,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
negative,Southwest,@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!
negative,Southwest,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
neutral,Southwest,"@SouthwestAir I know where that is! Alas I live far, far away now. #Books"
negative,Southwest,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
negative,Southwest,@SouthwestAir could you add me to that list? Been on hold for an hour 15
negative,Southwest,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
negative,Southwest,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.
negative,Southwest,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
negative,Southwest,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep"
negative,Southwest,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
negative,Southwest,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
negative,Southwest,@SouthwestAir is Flight 3113 OMA&gt;DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
negative,Southwest,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
negative,Southwest,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
negative,Southwest,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"
negative,Southwest,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
negative,Southwest,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
negative,Southwest,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
negative,Southwest,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
positive,Southwest,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing_��� #DestinationDragons
negative,Southwest,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
negative,Southwest,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
negative,Southwest,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???"
positive,Southwest,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
neutral,Southwest,"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!"
negative,Southwest,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
negative,Southwest,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
neutral,Southwest,@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.
negative,Southwest,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
negative,Southwest,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"
positive,Southwest,"@SouthwestAir Sent your way, thanks for the help."
neutral,Southwest,@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?
negative,Southwest,@SouthwestAir the wait for the bags is longer than the actual flight.
negative,Southwest,"@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all."
negative,Southwest,@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour
neutral,Southwest,"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU"
neutral,Southwest,"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight?
I will call to confirm Monday for refund"
negative,Southwest,@SouthwestAir no. Told to call cust service on monday
negative,Southwest,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.
neutral,Southwest,@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?
negative,Southwest,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help.
negative,Southwest,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
negative,Southwest,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
neutral,Southwest,@SouthwestAir microsecond too Late Flight so very very sad _���_���_���_���_���_��__��__��__��__���_���_���_���
negative,Southwest,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
neutral,Southwest,@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP
negative,Southwest,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight"
positive,Southwest,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!
neutral,Southwest,@SouthwestAir have five people shown up yet
positive,Southwest,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer
neutral,Southwest,@SouthwestAir fortunately didn't have to. The flight took off on time.
negative,Southwest,@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
neutral,Southwest,@SouthwestAir no thanks
negative,Southwest,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
positive,Southwest,@SouthwestAir That's an awesome library.
negative,Southwest,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."
negative,Southwest,@SouthwestAir horrible flight!
neutral,Southwest,"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb"
negative,Southwest,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
neutral,Southwest,@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.
neutral,Southwest,@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket &amp; buying a replacement online?
negative,Southwest,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
negative,Southwest,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?"
positive,Southwest,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
neutral,Southwest,@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?
negative,Southwest,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."
negative,Southwest,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
negative,Southwest,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
negative,Southwest,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
neutral,Southwest,@SouthwestAir flying back to Denver tomorrow. Should I rebook?
negative,Southwest,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
neutral,Southwest,@SouthwestAir can you follow me so I can send the DM?
neutral,Southwest,@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?
neutral,Southwest,@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation
negative,Southwest,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
negative,Southwest,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
negative,Southwest,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
negative,Southwest,@SouthwestAir _��� you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
negative,Southwest,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold
positive,Southwest,@SouthwestAir DM sent. Thanks for the help!
negative,Southwest,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed"
negative,Southwest,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
positive,Southwest,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!
negative,Southwest,@SouthwestAir What do you call that??!!
neutral,Southwest,@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off
negative,Southwest,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
negative,Southwest,@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
neutral,Southwest,@SouthwestAir can you follow and we'll proceed?
negative,Southwest,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"
negative,Southwest,@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there
neutral,Southwest,"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?"
negative,Southwest,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
negative,Southwest,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
negative,Southwest,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
negative,Southwest,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying _���_���_��� http://t.co/t6fYyBHjhL
negative,Southwest,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
negative,Southwest,@SouthwestAir is really gonna hear my mouth about this bag situation.
negative,Southwest,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.
negative,Southwest,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
neutral,Southwest,@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is _���
negative,Southwest,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
neutral,Southwest,@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA
positive,Southwest,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
positive,Southwest,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
neutral,Southwest,@SouthwestAir k thanks :)
negative,Southwest,@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
neutral,Southwest,@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons
neutral,Southwest,@SouthwestAir it's never too Late Flight to do the right thing
negative,Southwest,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
negative,Southwest,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
neutral,Southwest,@SouthwestAir I DM'd you
negative,Southwest,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
negative,Southwest,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline
negative,Southwest,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
negative,Southwest,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP.
neutral,Southwest,@SouthwestAir greetings
positive,Southwest,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. &lt;3 #SWA #THANKYOU
negative,Southwest,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
negative,Southwest,@SouthwestAir I've been on hold for over an hour and counting��_just need a simple name change http://t.co/5Siczx1oez
negative,Southwest,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
negative,Southwest,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
negative,Southwest,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."
negative,Southwest,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
negative,Southwest,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
positive,Southwest,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today"
negative,Southwest,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
positive,Southwest,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
negative,Southwest,@SouthwestAir I'm stuck in Fort Lauderdale.
negative,Southwest,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
negative,Southwest,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!
positive,Southwest,@SouthwestAir @SouthwestOliver that's a great FA right there.
positive,Southwest,@SouthwestAir DM sent. Thank you.
negative,Southwest,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
negative,Southwest,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
negative,Southwest,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
negative,Southwest,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during &gt;2 hr phone hold"
neutral,Southwest,@southwestair @cspkcats let us know if we can help
neutral,Southwest,@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(
negative,Southwest,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable!
positive,Southwest,@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
positive,Southwest,@SouthwestAir finally through thx
negative,Southwest,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
negative,Southwest,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
negative,Southwest,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"
negative,Southwest,@SouthwestAir Can't DM you because you don't follow me.
negative,Southwest,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
negative,Southwest,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
positive,Southwest,@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
negative,Southwest,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?
positive,Southwest,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
negative,Southwest,"@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for &gt;1:34. http://t.co/PgwUkrpMOx"
positive,Southwest,@SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
negative,Southwest,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird
positive,Southwest,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
negative,Southwest,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?
negative,Southwest,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
negative,Southwest,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
positive,Southwest,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
negative,Southwest,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
negative,Southwest,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
negative,Southwest,@SouthwestAir on hold for over an hour twice? Terrible.
negative,Southwest,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?
negative,Southwest,@SouthwestAir crazy hold times today. Over an hour now. Help?
negative,Southwest,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA
negative,Southwest,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
neutral,Southwest,@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.
negative,Southwest,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
negative,Southwest,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
negative,Southwest,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
neutral,Southwest,@SouthwestAir Show Jacksonville some _�՝too! We want #3ticketsforJax!
negative,Southwest,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201
neutral,Southwest,@SouthwestAir Plz consider customers you're losing to #AA for _�_� the KC ��ӕ�� OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals
positive,Southwest,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines _���
positive,Southwest,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"
negative,Southwest,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"
negative,Southwest,@SouthwestAir I've been on hold for 2 hours! When will you answer??
negative,Southwest,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
negative,Southwest,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.
negative,Southwest,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
neutral,Southwest,@SouthwestAir Can I book a flight on my own and get reimbursed by you?
negative,Southwest,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
negative,Southwest,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
negative,Southwest,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
neutral,Southwest,@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL
positive,Southwest,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
negative,Southwest,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
negative,Southwest,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
neutral,Southwest,@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH
negative,Southwest,@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
negative,Southwest,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
negative,Southwest,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
negative,Southwest,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
negative,Southwest,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople
positive,Southwest,@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :)
negative,Southwest,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
negative,Southwest,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"
negative,Southwest,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
positive,Southwest,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'
neutral,Southwest,@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!! Jack says hi! http://t.co/BHOOiyT6ZQ
negative,Southwest,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
negative,Southwest,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
negative,Southwest,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.
negative,Southwest,@SouthwestAir rocks - @AmericanAir horror
negative,Southwest,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
negative,Southwest,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
neutral,Southwest,@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw
negative,Southwest,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
negative,Southwest,@SouthwestAir I need your help but no one will pick up the phone.
negative,Southwest,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
neutral,Southwest,@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
negative,Southwest,@SouthwestAir were you handing out tickets while I was sleep ?
neutral,Southwest,@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10
positive,Southwest,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! _���_��� thanks
negative,Southwest,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"
neutral,Southwest,@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?
neutral,Southwest,@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling
neutral,Southwest,@SouthwestAir Do you have childrens rates for flights?
negative,Southwest,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi _���_���
negative,Southwest,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
neutral,Southwest,"@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh"
neutral,Southwest,@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc
neutral,Southwest,"@SouthwestAir Hey there, can you follow us so we can DM you a question :) _���"
negative,Southwest,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
negative,Southwest,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
negative,Southwest,@southwestair Grand total from landing to getting bag: one hour. That's very sad.
negative,Southwest,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
positive,Southwest,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
negative,Southwest,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
positive,Southwest,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
negative,Southwest,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
neutral,Southwest,@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!_��� http://t.co/RHw78ktQFO
neutral,Southwest,@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?
neutral,Southwest,@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad
neutral,Southwest,@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!
negative,Southwest,"@SouthwestAir wanting a �_���� for the ������ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
negative,Southwest,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
negative,Southwest,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies"""
neutral,Southwest,@SouthwestAir it was 3472
negative,Southwest,@SouthwestAir flight to San Diego is delayed per usual.. take me home!
neutral,Southwest,@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.
positive,Southwest,"@SouthwestAir @FortuneMagazine
great news."
positive,Southwest,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
neutral,Southwest,"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?"
negative,Southwest,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
negative,Southwest,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv
positive,Southwest,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
negative,Southwest,"@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service."
negative,Southwest,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow."
positive,Southwest,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
positive,Southwest,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
neutral,Southwest,@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out
negative,Southwest,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
positive,Southwest,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
positive,Southwest,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. _�ԍ"
negative,Southwest,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
neutral,Southwest,"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?"
negative,Southwest,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."
positive,Southwest,@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks
positive,Southwest,@SouthwestAir first time flying with you. You've definitely won me over!
negative,Southwest,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
positive,Southwest,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI &lt; my child was inspired. Thank you.
positive,Southwest,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
positive,Southwest,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
positive,Southwest,@SouthwestAir great flight got us back on time! Thanks
neutral,Southwest,@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!
neutral,Southwest,@SouthwestAir @SwagglikeBean take me here
neutral,Southwest,"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons"
positive,Southwest,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
positive,Southwest,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer"
neutral,Southwest,@SouthwestAir no her lunch was over by the time she got her call answered
negative,Southwest,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
negative,Southwest,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour
negative,Southwest,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.
negative,Southwest,@SouthwestAir it says I can't because my flight is in progress.
negative,Southwest,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
negative,Southwest,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
negative,Southwest,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?
negative,Southwest,"@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem."
positive,Southwest,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
negative,Southwest,@SouthwestAir I am absolutely sick of 300s and no wifi!
negative,Southwest,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
positive,Southwest,"@SouthwestAir Ahah_���_�ե_�_� That is why
I love SW������(^^)��_"
neutral,Southwest,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.
positive,Southwest,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
neutral,Southwest,@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.
neutral,Southwest,@SouthwestAir traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight
negative,Southwest,@SouthwestAir @dultch97 kid just wants fucking money #scumbag
positive,Southwest,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING
neutral,Southwest,@SouthwestAir just do it that easy
positive,Southwest,@SouthwestAir I'll have to drop by next time I visit!
positive,Southwest,@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
positive,Southwest,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants
neutral,Southwest,@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage
neutral,Southwest,"@SouthwestAir $192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight"""
positive,Southwest,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
negative,Southwest,@SouthwestAir @dultch97 that's horse radish _��__ِ�
negative,Southwest,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now _���
positive,Southwest,@SouthwestAir Thank you!
positive,Southwest,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts
neutral,Southwest,@SouthwestAir How's life @ the NOC?
neutral,Southwest,@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate
neutral,Southwest,@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!
neutral,Southwest,@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel
positive,Southwest,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ������
positive,Southwest,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
negative,Southwest,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
neutral,Southwest,@SouthwestAir OMG OMG OMG !!! I JUST DID!!
negative,Southwest,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with
negative,Southwest,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
neutral,Southwest,@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.
neutral,Southwest,@SouthwestAir do you have special fares for students to visit prospective schools? It's expensive to visit graduate programs.
neutral,Southwest,@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ��� ���� ���) God bless
negative,Southwest,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
negative,Southwest,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.
neutral,Southwest,@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!
neutral,Southwest,@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ��� ���� ���)
neutral,Southwest,@SouthwestAir I am committed okay please hook me up for #DestinationDragons
negative,Southwest,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
negative,Southwest,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.
neutral,Southwest,@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons
neutral,Southwest,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show &amp; concerts! will alway treasure my @LiveAtFirefly experience!
positive,Southwest,@SouthwestAir got it taken care of! thank you &lt;3
negative,Southwest,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
neutral,Southwest,@southwestair has posted flight schedule covering the date range of @_defcon_ 23
negative,Southwest,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!
negative,Southwest,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
negative,Southwest,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....
negative,Southwest,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way
negative,Southwest,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware
negative,Southwest,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate
positive,Southwest,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW
neutral,Southwest,@SouthwestAir LACMA on Fairfax.
negative,Southwest,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out
negative,Southwest,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
positive,Southwest,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour _��� @Imaginedragons Crying /dying rn #ripme
positive,Southwest,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi
neutral,Southwest,@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home
negative,Southwest,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?
neutral,Southwest,@SouthwestAir when will you have flight from DAL to PVD?
negative,Southwest,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."
negative,Southwest,@SouthwestAir Cancelled Flights arrivals &amp; departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17
neutral,Southwest,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons
neutral,Southwest,@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! _��� #DestinationDragons
positive,Southwest,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
neutral,Southwest,@SouthwestAir any chance they will change this to include Northeast airports? JetBlue has.
negative,Southwest,@SouthwestAir I was on hold for 30 minutes &amp; no one knows how to win these tickets that you're still handing out? #DestinationDragons
negative,Southwest,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
neutral,Southwest,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh
positive,Southwest,@SouthwestAir rules.
negative,Southwest,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
neutral,Southwest,"@SouthwestAir I saw ppl were winning tickets still, how do we win some?"
negative,Southwest,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY
neutral,Southwest,@SouthwestAir go @franks105 go!
neutral,Southwest,@SouthwestAir please please please http://t.co/xiJiFYmvqP
negative,Southwest,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning"
neutral,Southwest,@SouthwestAir 5 min away!
negative,Southwest,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"
positive,Southwest,"@SouthwestAir Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"
negative,Southwest,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0
neutral,Southwest,@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3
neutral,Southwest,@SouthwestAir is there a route to flight from Mexico City to Chicago midway using your services?
positive,Southwest,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
neutral,Southwest,@SouthwestAir how many are left?!
negative,Southwest,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
positive,Southwest,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
negative,Southwest,@SouthwestAir thanks for losing my luggage
negative,Southwest,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one
neutral,Southwest,@SouthwestAir I'm on the 110 lol has anyone arrived yet??
neutral,Southwest,"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?"
neutral,Southwest,@SouthwestAir how many left?! I'm 15 min wway
negative,Southwest,@SouthwestAir well I HAD a car &amp; free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
neutral,Southwest,@SouthwestAir I cannot DM you as you do not follow me.
negative,Southwest,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
negative,Southwest,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
neutral,Southwest,@SouthwestAir I'm 30 mins out WAIT FOR ME_��__��__��_
neutral,Southwest,@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!
neutral,Southwest,@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty
negative,Southwest,@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb
neutral,Southwest,@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!
neutral,Southwest,@SouthwestAir IM NOT THO _��__��__���_���_���_���_���_���_���
negative,Southwest,@SouthwestAir so u guys Cancelled Flight #bna flights &amp; don't bother 2 alert passengers? What gives?
positive,Southwest,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock_��_
positive,Southwest,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.
positive,Southwest,@SouthwestAir yeah haha. Never been in one. It's expensive _���_��� and we will!!!!! So much fun! #destinationdragons
positive,Southwest,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S
positive,Southwest,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE
positive,Southwest,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks
negative,Southwest,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.
negative,Southwest,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
negative,Southwest,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?
neutral,Southwest,@SouthwestAir when is the next flight with free cocktails ?
negative,Southwest,Includes @KCIAirport ���@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil�۝
neutral,Southwest,"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won &amp; should send a DM but then it was deleted?"
negative,Southwest,@SouthwestAir yes but not with out an attitude and nasty comment
positive,Southwest,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"
neutral,Southwest,"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?"
negative,Southwest,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
neutral,Southwest,@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx
negative,Southwest,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait &amp; painful music unacceptable. Come on..."
neutral,Southwest,@southwestair How can I refer a friend for the Southwest Credit card for points?
neutral,Southwest,@SouthwestAir I have the DM from @SouthwestVerity if needed
neutral,Southwest,"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?"
neutral,Southwest,@SouthwestAir I am following you now.
neutral,Southwest,@SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! [email protected]
positive,Southwest,"Thank you for your help, Shannon! Great customer service, @SouthwestAir."
negative,Southwest,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"
negative,Southwest,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously
positive,Southwest,@SouthwestAir Thanks Lindsey &amp; the Southwest twitter team for great service &amp; a speedy resolution #LuvAgent #swa
negative,Southwest,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
positive,Southwest,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta
neutral,Southwest,@SouthwestAir how oh how do we get tickets! ?!
neutral,Southwest,"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone &amp; #iPodTouch, not #iPad. http://t.co/XxSaomBdGS"
positive,Southwest,@SouthwestAir thank you! DMing now.
negative,Southwest,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome
negative,Southwest,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?
negative,Southwest,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?
negative,Southwest,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
negative,Southwest,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off."
neutral,Southwest,"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air."
neutral,Southwest,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5
neutral,Southwest,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ
negative,Southwest,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
positive,Southwest,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
neutral,Southwest,.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th. Thanks.
neutral,Southwest,@SouthwestAir will do. Thank you.
neutral,Southwest,"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at
@VelourLive here in Utah I would love to go I am available! :)"
neutral,Southwest,@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?
negative,Southwest,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"
negative,Southwest,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
negative,Southwest,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again.
negative,Southwest,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call &amp; cannot get a human
negative,Southwest,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!
neutral,Southwest,@SouthwestAir I will dm you now
positive,Southwest,@SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation!
negative,Southwest,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
neutral,Southwest,@SouthwestAir is that @MurraySawChuck
neutral,Southwest,@SouthwestAir Maybe it is just a machine...
negative,Southwest,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."
negative,Southwest,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
negative,Southwest,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!"
positive,Southwest,@SouthwestAir that's awesome! Love flying SWA!
positive,Southwest,@SouthwestAir That guy was the flight attendant on my last flight��_ he was hilarious! ���
positive,Southwest,@SouthwestAir thanks for the info and the quick response!
positive,Southwest,@SouthwestAir shhhh i don't want something else to steal our deal_���
negative,Southwest,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff &amp; sitting for 45 min on the runway of the rescheduled flight #badservice
neutral,Southwest,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?
neutral,Southwest,@SouthwestAir Hi there. We�۪re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx
positive,Southwest,@SouthwestAir Deborah helped me_�Ձ
positive,Southwest,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..
negative,Southwest,@SouthwestAir - 800 is not int'l friendly
neutral,Southwest,"@SouthwestAir ha, ha not a make or break for me either way!"
negative,Southwest,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
negative,Southwest,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.
negative,Southwest,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
neutral,Southwest,@SouthwestAir I would.
negative,Southwest,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
neutral,Southwest,@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7
neutral,Southwest,@SouthwestAir sent
negative,Southwest,@SouthwestAir what does relay concerns really mean &amp; how/why do u keep letting people on flights with bags larger than u state are allowabl?
neutral,Southwest,@SouthwestAir what number can we use to all from outside the US? Thx
negative,Southwest,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em
neutral,Southwest,@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon
positive,Southwest,@SouthwestAir oh my gosh! Going to dm you now! Thank you!
positive,Southwest,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG
negative,Southwest,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
negative,Southwest,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
neutral,Southwest,@SouthwestAir I DMed you :)
neutral,Southwest,@SouthwestAir When is the last chance to win #DestinationDragon ???
negative,Southwest,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.
neutral,Southwest,@SouthwestAir I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529
neutral,Southwest,@SouthwestAir @geekstiel Do you know when the last chance is?
neutral,Southwest,@SouthwestAir @Vindictive_tK Larry David works for southwest?
neutral,Southwest,@SouthwestAir flying Southwest for the first time to LGA with a layover in Atlanta!
positive,Southwest,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
positive,Southwest,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry
negative,Southwest,@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
negative,Southwest,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?
negative,Southwest,@SouthwestAir getting the run around today with customer service &amp; disconnected customer relations # given twice. Help!!!
negative,Southwest,@SouthwestAir have been doing that for hours already
positive,Southwest,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
positive,Southwest,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
neutral,Southwest,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou
positive,Southwest,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
neutral,Southwest,@SouthwestAir what is the status on flight#122 STL-AUS?
positive,Southwest,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
negative,Southwest,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
positive,Southwest,@SouthwestAir sure thing
negative,Southwest,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
positive,Southwest,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules
positive,Southwest,@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI
negative,Southwest,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
negative,Southwest,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
neutral,Southwest,@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!
positive,Southwest,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
negative,Southwest,@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them.
negative,Southwest,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
neutral,Southwest,"@SouthwestAir yes, thank you. Just sent DM."
neutral,Southwest,@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won _��__٪�
negative,Southwest,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
negative,Southwest,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."
negative,Southwest,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
negative,Southwest,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
negative,Southwest,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!
neutral,Southwest,@SouthwestAir Can you please follow so I can DM? Thx!
neutral,Southwest,@SouthwestAir sent DM
positive,Southwest,@SouthwestAir... I love you. Air travel doesn't get easier.
positive,Southwest,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
negative,Southwest,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
negative,Southwest,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
negative,Southwest,@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
negative,Southwest,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"
neutral,Southwest,@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.
neutral,Southwest,@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas
negative,Southwest,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
neutral,Southwest,"@SouthwestAir it is working on a different device, though. Any help is appreciated."
negative,Southwest,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
negative,Southwest,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
positive,Southwest,@SouthwestAir Thank you! I can't wait either :)
negative,Southwest,@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
positive,Southwest,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
negative,Southwest,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."
negative,Southwest,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
positive,Southwest,@SouthwestAir your employees at BWI have been amazing!
positive,Southwest,@SouthwestAir thanks for responding.
negative,Southwest,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
neutral,Southwest,"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow &amp; Ice &amp; Cold, oh my! Will you issue a travel advisory for that?"
neutral,Southwest,"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?"
negative,Southwest,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.
negative,Southwest,"@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue"
positive,Southwest,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
negative,Southwest,@SouthwestAir unable to book travel right now on the website or through the app. Help!
positive,Southwest,@SouthwestAir Gracias... appreciate that!
positive,Southwest,@SouthwestAir was fantastic! That's the best flight service I've ever had.
neutral,Southwest,@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. #DestinationDragons
negative,Southwest,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&amp;switch."
negative,Southwest,"@SouthwestAir so for an extra luggage, it cost $75????"
negative,Southwest,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
positive,Southwest,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!_���"
negative,Southwest,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??
neutral,Southwest,@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol
negative,Southwest,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
negative,Southwest,"@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed"
negative,Southwest,@SouthwestAir #delayed again! You're killing me Late Flightly!
positive,Southwest,@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS
neutral,Southwest,@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons
positive,Southwest,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons"
positive,Southwest,@SouthwestAir I would love to go to the Atlanta show ������
positive,Southwest,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
negative,Southwest,@SouthwestAir Another delay. Wow
negative,Southwest,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
positive,Southwest,@SouthwestAir this would be an awesome experience #DestinationDragons
positive,Southwest,@SouthwestAir Hi! I ��_��� your company and fly all the time. I was wondering if you could please share this link &amp; read! http://t.co/lO6LghPcdU
neutral,Southwest,@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?
negative,Southwest,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??
neutral,Southwest,@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons
negative,Southwest,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
negative,Southwest,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
negative,Southwest,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min _��� #fail
negative,Southwest,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
negative,Southwest,@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
positive,Southwest,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
positive,Southwest,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!"
neutral,Southwest,@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!
neutral,Southwest,"@SouthwestAir I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this."
neutral,Southwest,@SouthwestAir give me tickets to atlanta! I would do anything! Anything _���
negative,Southwest,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA
negative,Southwest,@SouthwestAir link doesn't work
neutral,Southwest,@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer
negative,Southwest,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
negative,Southwest,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...
positive,Southwest,@SouthwestAir a nice trip back home after a looong vaca _��__�Ϋ http://t.co/9TRvfnCedL
negative,Southwest,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
positive,Southwest,@SouthwestAir It was the usually excellent SWA flight!
negative,Southwest,@SouthwestAir you know I ��_���you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
negative,Southwest,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
negative,Southwest,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
negative,Southwest,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
negative,Southwest,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels
negative,Southwest,"@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."
negative,Southwest,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
neutral,Southwest,@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.
positive,Southwest,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
positive,Southwest,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!
positive,Southwest,@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
negative,Southwest,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
negative,Southwest,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?
neutral,Southwest,@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?
negative,Southwest,@SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent.
positive,Southwest,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.
negative,Southwest,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
negative,Southwest,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!
neutral,Southwest,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons
positive,Southwest,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
negative,Southwest,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.
negative,Southwest,@SouthwestAir and now no wifi??? Come on.
negative,Southwest,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
positive,Southwest,"@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!"
positive,Southwest,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
positive,Southwest,@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience.
negative,Southwest,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
neutral,Southwest,@SouthwestAir good to know. Perhaps it was execution then.
negative,Southwest,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
negative,Southwest,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
positive,Southwest,"���@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL�۝ that's why you're bae ��_���"
negative,Southwest,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
positive,Southwest,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. _�ԍ_�ԍ"
positive,Southwest,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."
neutral,Southwest,@SouthwestAir DM Sent.
neutral,Southwest,@SouthwestAir can you please DM me? I have a question for you :)
neutral,Southwest,@SouthwestAir done.0
negative,Southwest,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir _��� 2 a day?!
neutral,Southwest,@SouthwestAir sent
negative,Southwest,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
positive,Southwest,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.
positive,Southwest,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!������������
neutral,Southwest,@SouthwestAir will you please work out a contract with @triflight to offer service there..
neutral,Southwest,@SouthwestAir please reply to my DM ������
neutral,Southwest,@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?
negative,Southwest,@SouthwestAir next up: enforcing your boarding procedure.
negative,Southwest,@SouthwestAir Roger wilco.
neutral,Southwest,@SouthwestAir How do I enter passport information on an existing reservation before check in?
neutral,Southwest,@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend &amp; I have been @Imaginedragons fans since 2009. They are awesome!
positive,Southwest,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!"
neutral,Southwest,@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq
negative,Southwest,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"
negative,Southwest,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept
positive,Southwest,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.
positive,Southwest,@SouthwestAir has some of the best airfare prices! Gotta LUV them :)
negative,Southwest,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
positive,Southwest,"@SouthwestAir thank you, will do"
negative,Southwest,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
negative,Southwest,@SouthwestAir flight # 317
neutral,Southwest,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv
neutral,Southwest,@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ������_٪�
neutral,Southwest,"���@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me"
positive,Southwest,@SouthwestAir :( Thanks for the opportunity...
negative,Southwest,@SouthwestAir don't ever tweet me again
negative,Southwest,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."
negative,Southwest,@SouthwestAir might be the worst airline ever
positive,Southwest,"@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"
positive,Southwest,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
negative,Southwest,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
positive,Southwest,@SouthwestAir thank you!
neutral,Southwest,@SouthwestAir yes please
positive,Southwest,"@SouthwestAir ok, gotcha! ������_���_�ԍ"
negative,Southwest,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included.
positive,Southwest,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
neutral,Southwest,@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....
neutral,Southwest,@SouthwestAir is there any way me &amp; my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.
neutral,Southwest,@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?
positive,Southwest,@SouthwestAir me &amp; @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?
positive,Southwest,@SouthwestAir thank you! ��_�����_�����_��� you guys!
negative,Southwest,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?"
neutral,Southwest,"@SouthwestAir CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ"
neutral,Southwest,"@southwestair *any site*? gmail, facebook, etc."
positive,Southwest,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
negative,Southwest,@SouthwestAir I tried again with your in-flight wifi #fail
negative,Southwest,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
positive,Southwest,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination
positive,Southwest,@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!
neutral,Southwest,@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ
negative,Southwest,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh
neutral,Southwest,@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? _���#help
neutral,Southwest,@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!
negative,Southwest,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
negative,Southwest,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on."
positive,Southwest,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
neutral,Southwest,@SouthwestAir thank you. Please follow and I will send.
positive,Southwest,@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.
positive,Southwest,Thanks @SouthwestAir ! #heartlanta
neutral,Southwest,"@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX."
positive,Southwest,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
negative,Southwest,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
neutral,Southwest,@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin _���_���
positive,Southwest,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 &amp; it would be so awesome to go to Vegas event. Any way you can help?
negative,Southwest,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
negative,Southwest,"@SouthwestAir @saianel You could have just said ""We don't know"""
negative,Southwest,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
negative,Southwest,@SouthwestAir can't DM you without you following me...
neutral,Southwest,"���@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What? The 80's are over?"
neutral,Southwest,@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.
neutral,Southwest,@SouthwestAir Do y'all know when the new routes from HOU to Aruba &amp; Puerto Vallarta will be available?
negative,Southwest,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
negative,Southwest,@SouthwestAir Yes I can. But you guys should get your act together.
negative,Southwest,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!
neutral,Southwest,@SouthwestAir wow! Some things are better forgotten!
positive,Southwest,@SouthwestAir Thank you. Great tool
positive,Southwest,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
negative,Southwest,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners"
negative,Southwest,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
negative,Southwest,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
neutral,Southwest,"@SouthwestAir Don't worry, you will! :-)"
negative,Southwest,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
negative,Southwest,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.
positive,Southwest,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
neutral,Southwest,@SouthwestAir do you have any flights from NAS-BWI ton March 23?
neutral,Southwest,@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?
neutral,Southwest,@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.
neutral,Southwest,@SouthwestAir can I get some luv with a fallow?
positive,Southwest,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
neutral,Southwest,@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons
negative,Southwest,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
neutral,Southwest,@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons
neutral,Southwest,@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease
negative,Southwest,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner"
negative,Southwest,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, &amp; the price jumped from $73 to $159. Ridiculous. _���"
neutral,Southwest,@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!
negative,Southwest,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
positive,Southwest,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
neutral,Southwest,@SouthwestAir following!! My bad.
negative,Southwest,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
positive,Southwest,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart_�ե#DestinationDragons with friends in LA @HayleyMad see u Friday
neutral,Southwest,@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???
neutral,Southwest,"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn"
positive,Southwest,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz
negative,Southwest,@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
negative,Southwest,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
negative,Southwest,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel &amp; flight.."
positive,Southwest,@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.
negative,Southwest,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
negative,Southwest,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
negative,Southwest,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
negative,Southwest,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
negative,Southwest,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
negative,Southwest,@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.
negative,Southwest,@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.
positive,Southwest,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons
positive,Southwest,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest
positive,Southwest,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline
positive,Southwest,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
positive,Southwest,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
neutral,Southwest,@SouthwestAir yes can do
negative,Southwest,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
positive,Southwest,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
negative,Southwest,@SouthwestAir no flights to HRL :( is this a limited route?
positive,Southwest,"@SouthwestAir is really stepping up their ""service""_ِ� http://t.co/VQTyza6Mzu"
negative,Southwest,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7
neutral,Southwest,@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23
negative,Southwest,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
negative,Southwest,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?
negative,Southwest,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
positive,Southwest,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, &amp; I remain a LOYAL SW customer!"
positive,Southwest,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan &amp; LOVE your service!"
neutral,Southwest,@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!
positive,Southwest,@SouthwestAir ..just booked trip to Cancun...��_��� no baggage fees..but need to have more flight time options
positive,Southwest,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights
neutral,Southwest,"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!"
negative,Southwest,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"
neutral,Southwest,"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan
http://t.co/p8Vcz4XTHM via @DispatchAlerts"
positive,Southwest,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.
neutral,Southwest,"@SouthwestAir boarding passes now compatible with #iPhone #Passbook
http://t.co/1ESmMnIZEk"
negative,Southwest,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"
negative,Southwest,@SouthwestAir I already follow you and can't DM because u need to follow me back
neutral,Southwest,@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.
neutral,Southwest,@SouthwestAir Can someone rebook me? Please direct message me.
negative,Southwest,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
negative,Southwest,@SouthwestAir RUDE gate agent. Wholly unacceptable to us &amp; other passengers. Think this will be our last time on sw.
negative,Southwest,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
positive,Southwest,@SouthwestAir @FortuneMagazine Love SW forever_���_�ե_����_��_�
negative,Southwest,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
neutral,Southwest,@SouthwestAir question all. When will I receive my yearly bonus point accumulation? I think it's around now but not sure. Thanks! :)
neutral,Southwest,@SouthwestAir @FortuneMagazine. I'm flying on one right this minute
positive,Southwest,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
positive,Southwest,@SouthwestAir @FortuneMagazine Congrats!
positive,Southwest,@SouthwestAir @FortuneMagazine well deserved!
neutral,Southwest,@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons
positive,Southwest,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
positive,Southwest,@SouthwestAir @FortuneMagazine friendliest employees
neutral,Southwest,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.
neutral,Southwest,"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets"
negative,Southwest,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO
positive,Southwest,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp
neutral,Southwest,"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney"
positive,Southwest,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney
negative,Southwest,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
negative,Southwest,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
negative,Southwest,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.
negative,Southwest,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps &amp; I ended up watching the free TV instead.
neutral,Southwest,@SouthwestAir sure can! Just a second.
positive,Southwest,@SouthwestAir oh my god thank you so much!!! I just sent you a DM
negative,Southwest,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
positive,Southwest,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.
positive,Southwest,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou"
neutral,Southwest,@SouthwestAir @FortuneMagazine Congratulations!
neutral,Southwest,"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
neutral,Southwest,@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please
positive,Southwest,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
positive,Southwest,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
negative,Southwest,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor
neutral,Southwest,@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight
negative,Southwest,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights &amp; cheaper costs have me switched. _��� why...so... few...direct...flights?"
neutral,Southwest,@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!
neutral,Southwest,@SouthwestAir MAC computer left on BWI to LA flight on 14th. Reward for recovery; info important to owner.#HELP #passengers #honesty
positive,Southwest,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )"
positive,Southwest,@SouthwestAir Hi Guys good morning how are you doing
negative,Southwest,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good &amp; I have some feedback.
positive,Southwest,@SouthwestAir Southwest is definitely my favorite airline to fly! :D
positive,Southwest,@SouthwestAir Congratulations!
negative,Southwest,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. _���_��_
positive,Southwest,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
neutral,Southwest,@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney
neutral,Southwest,@SouthwestAir adds new direct flights from #Columbus to Oakland &amp; Boston starting August 2015 #cmh #oak #bos
neutral,Southwest,@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?
negative,Southwest,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
positive,Southwest,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"
negative,Southwest,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
neutral,Southwest,@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix
neutral,Southwest,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???
neutral,Southwest,@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax
neutral,Southwest,@SouthwestAir Please bring back RDU to FLL direct route! I noticed it is missing starting in Late Flight August! The flights are always packed!
negative,Southwest,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
negative,Southwest,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a ���gay wedding�۝ #boycott
neutral,Southwest,@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !
negative,Southwest,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
positive,Southwest,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
positive,Southwest,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
negative,Southwest,@SouthwestAir I sent you my conf number yesterday.
positive,Southwest,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... _���
neutral,Southwest,@SouthwestAir Thanks! Will do
neutral,Southwest,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.
neutral,Southwest,@SouthwestAir do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE
negative,Southwest,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."
negative,Southwest,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ��ە��&amp; races in Daytona
positive,Southwest,"@SouthwestAir aww thanks!! Other than that, love it!"
negative,Southwest,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.
positive,Southwest,@SouthwestAir we're here at MCO. Thanks.
neutral,Southwest,"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!"
positive,Southwest,@SouthwestAir the new logo is going to look amazing on the airplanes
neutral,Southwest,@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching
neutral,Southwest,@SouthwestAir okay just signed up!
neutral,Southwest,@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol
positive,Southwest,"I appreciate the reply. RT @SouthwestAir: @luxclark We�۪re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
neutral,Southwest,@SouthwestAir booked our flights this morning. Can't wait to move about the country.
positive,Southwest,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
negative,Southwest,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....
negative,Southwest,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic._��_
neutral,Southwest,@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????
negative,Southwest,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF
neutral,Southwest,@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 _���_��_
negative,Southwest,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
negative,Southwest,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"
positive,Southwest,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!"
negative,Southwest,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
neutral,Southwest,@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?
positive,Southwest,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
negative,Southwest,"@SouthwestAir Flt 463 San Jose, CA -&gt; Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
positive,Southwest,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
positive,Southwest,@SouthwestAir y'all the real MVP with these prices...
neutral,Southwest,@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life http://t.co/sbEhi46bMk
neutral,Southwest,@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !
neutral,Southwest,"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2"
neutral,Southwest,@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2
neutral,Southwest,@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF
negative,Southwest,@SouthwestAir I spoke to soon... My bag was lost.. :(
neutral,Southwest,@SouthwestAir @flightspots about time! #mobileboarding is a must!
positive,Southwest,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
neutral,Southwest,"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW..."
positive,Southwest,@SouthwestAir I ��_��� you! The only airline that understands us military families and our unpredictable changes. Pound it _��_
positive,Southwest,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz _�����_���im dying
negative,Southwest,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
negative,Southwest,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
neutral,Southwest,@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias
neutral,Southwest,@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA_���Flying from PHL to LAX on Friday
neutral,Southwest,@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons
neutral,Southwest,@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!
neutral,Southwest,@SouthwestAir inflight entertainment. Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF
negative,Southwest,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
positive,Southwest,Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!
neutral,Southwest,@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall
neutral,Southwest,"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?"
neutral,Southwest,"@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~"
positive,Southwest,@SouthwestAir Fantastic! Thank you!
negative,Southwest,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
positive,Southwest,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
negative,Southwest,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
positive,Southwest,@SouthwestAir you guys are so clever _��� http://t.co/qn5odUGFqK
negative,Southwest,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.
positive,Southwest,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH
negative,Southwest,@SouthwestAir today you sporadically changed my flight departure 5 times &amp; left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
positive,Southwest,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
neutral,Southwest,@SouthwestAir do new flights come out at midnight?
neutral,Southwest,"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?"
negative,Southwest,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room."
neutral,Southwest,@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons
negative,Southwest,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
neutral,Southwest,"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!"
negative,Southwest,"@SouthwestAir could care more about their customer, if there is a reasonable request :("
neutral,Southwest,"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)"
positive,Southwest,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
negative,Southwest,@SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork?
negative,Southwest,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out
positive,Southwest,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk��_ http://t.co/TgSLjjN6g0
neutral,Southwest,@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox
negative,Southwest,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight
positive,Southwest,"@SouthwestAir thank u for not leaving me
@me nice job running thru the airport to catch your connecting flight"
negative,Southwest,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
positive,Southwest,@SouthwestAir thanks so much for making my night _��� cannot wait for my trip next week! http://t.co/NbZ45jCd1r
negative,Southwest,@SouthwestAir your app isnt working and i take off in like two hours help
negative,Southwest,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help
neutral,Southwest,@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me &amp; @sammi_jon3s need to know..
positive,Southwest,@SouthwestAir filing it now. Thank you for your response.
neutral,Southwest,@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!
neutral,Southwest,@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.
positive,Southwest,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC
neutral,Southwest,@SouthwestAir Thanks!!! :) It is good to air on the side of caution
negative,Southwest,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"
neutral,Southwest,@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?
negative,Southwest,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."
positive,Southwest,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"
negative,Southwest,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??
neutral,Southwest,@SouthwestAir when will dates to fly go past August 7 2015?
positive,Southwest,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223
negative,Southwest,@SouthwestAir Please update your website
neutral,Southwest,YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad &amp; threatening to take away my Companion Pass. #Luv
negative,Southwest,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"
negative,Southwest,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
positive,Southwest,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.
neutral,Southwest,@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!
neutral,Southwest,@SouthwestAir @Imaginedragons Did they pick someone for Destination Dragons?
neutral,Southwest,@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!
positive,Southwest,@SouthwestAir thx - fingers crossed they are found.
neutral,Southwest,@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me &amp; my best friend are hoping to win. thanks!
positive,Southwest,@SouthwestAir So far so good! http://t.co/16c9ex79Rk
neutral,Southwest,@SouthwestAir just DMed you guys!!! _���_���_���_���
negative,Southwest,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
positive,Southwest,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
positive,Southwest,"@SouthwestAir that's why I fly y'all, that personalized service"
neutral,Southwest,@SouthwestAir k but who won destination dragons
positive,Southwest,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
negative,Southwest,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you
neutral,Southwest,@SouthwestAir I dunno my travel information.. like what?
negative,Southwest,@SouthwestAir lost my sunglasses &amp; case on a flight 3933 last night - is there a lost &amp; found?
neutral,Southwest,"@SouthwestAir snapchat, iMessage, instagram......"
negative,Southwest,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
negative,Southwest,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
negative,Southwest,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
neutral,Southwest,@SouthwestAir will do! #heart #flying
negative,Southwest,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.
negative,Southwest,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
positive,Southwest,@SouthwestAir awesome. thank you!
negative,Southwest,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.
negative,Southwest,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
positive,Southwest,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."
negative,Southwest,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
neutral,Southwest,@SouthwestAir is there a way to DM you?
negative,Southwest,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz
negative,Southwest,"@SouthwestAir Open more kiosks at
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
positive,Southwest,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!
positive,Southwest,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list
positive,Southwest,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
neutral,Southwest,@SouthwestAir yall still fly in the cold right?
negative,Southwest,"@SouthwestAir pls help me get this resolved &amp; reimbursement made. gracias, rico; pls send me private msg with phone number or email address"
negative,Southwest,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
negative,Southwest,@SouthwestAir How do I stop getting credit card apps? I already have a card!
positive,Southwest,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!
positive,Southwest,Bingo! ���@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR�۝
neutral,Southwest,"@SouthwestAir oops, Sorry, Done,"
neutral,Southwest,@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.
negative,Southwest,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
neutral,Southwest,@SouthwestAir I would but you need to follow me first ;-)
neutral,Southwest,@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.
positive,Southwest,@SouthwestAir love..luv the addition of the passbook option.
positive,Southwest,@SouthwestAir thanks for the follow up. So glad to get my bag back.
neutral,Southwest,"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off."
neutral,Southwest,"@southwestair is your companion pass broken today?
purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)"
negative,Southwest,@SouthwestAir if you guys fuck this up again I will never forgive you
negative,Southwest,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.
negative,Southwest,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw.
positive,Southwest,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
neutral,Southwest,@southwestair #ftw! ������ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw
neutral,Southwest,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme
positive,Southwest,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH
negative,Southwest,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time.
negative,Southwest,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.
positive,Southwest,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
positive,Southwest,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
negative,Southwest,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
negative,Southwest,@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?
positive,Southwest,@SouthwestAir @taylormdowns We share that value in common. :)
neutral,Southwest,"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?"
positive,Southwest,@SouthwestAir @karajusto OK we will! Thank you!!!
neutral,Southwest,@SouthwestAir 8FKQW is the conf #. Thanks for the reply
neutral,Southwest,"@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY"
negative,Southwest,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't &amp; it was delivered somewhere
neutral,Southwest,@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo
negative,Southwest,"@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip"
negative,Southwest,@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
neutral,Southwest,@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.
neutral,Southwest,@SouthwestAir please expedite missing bag claim #3526665682. Thanks!
neutral,Southwest,@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons
neutral,Southwest,@SouthwestAir When does the new schedule open that takes us past 10/31?
negative,Southwest,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
negative,Southwest,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
neutral,Southwest,@SouthwestAir go south everyone
negative,Southwest,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
positive,Southwest,@SouthwestAir thanks for the follow up. I appreciate it.
positive,Southwest,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
negative,Southwest,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
neutral,Southwest,@SouthwestAir just sent you a DM w/ additonal info
negative,Southwest,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
neutral,Southwest,@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife
neutral,Southwest,@southwestair. So important to accept others for who they are. #SWADiversity
negative,Southwest,"5 hour delay = shortly?���@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS�۝"
neutral,Southwest,@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky
positive,Southwest,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"
positive,Southwest,@SouthwestAir thank you kindly.
negative,Southwest,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
neutral,Southwest,@SouthwestAir so when do we find out who won the imagine dragons contest?
positive,Southwest,@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
neutral,Southwest,@SouthwestAir Thank you.
neutral,Southwest,@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?
neutral,Southwest,@SouthwestAir lemme come to #DestinationDragons _��__��__��_ this university student could use a break from all these books.
negative,Southwest,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
neutral,Southwest,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb
positive,Southwest,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
neutral,Southwest,@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?
positive,Southwest,"@SouthwestAir I'm really craving your pretzels, please send me some."
positive,Southwest,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200"
neutral,Southwest,@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? _���
negative,Southwest,@SouthwestAir it's the poor customer service that I have a problem with!!!!!
negative,Southwest,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
neutral,Southwest,"@SouthwestAir sure,I'll send a message now!"
positive,Southwest,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
neutral,Southwest,@SouthwestAir sent
negative,Southwest,.@SouthwestAir 3 days &amp; still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
neutral,Southwest,@SouthwestAir 10 revenue flights since the beginning of 2015?
negative,Southwest,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.
neutral,Southwest,@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity
negative,Southwest,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
negative,Southwest,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.
positive,Southwest,���@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD�۝ WARM THANKS!
neutral,Southwest,"@SouthwestAir I have a flight to Vegas coming up soon, but haven�۪t received any drink tickets Late Flightly. Can you help me out?"
neutral,Southwest,���@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW�۝followed
neutral,Southwest,@SouthwestAir All Flights lead to VEGAS BABY!
positive,Southwest,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
negative,Southwest,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
positive,Southwest,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"
negative,Southwest,@SouthwestAir it's ok...I forgive you guys.
negative,Southwest,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
negative,Southwest,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
positive,Southwest,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
neutral,Southwest,@SouthwestAir Southwest is currently awaiting government approval for this route. Do we know when it will be official?
neutral,Southwest,@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze
positive,Southwest,@SouthwestAir thank you!!!
positive,Southwest,@SouthwestAir @love_dragonss oh my gosh
negative,Southwest,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
negative,Southwest,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on
negative,Southwest,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
positive,Southwest,@SouthwestAir @love_dragonss LAUREN IM SCREAMING
positive,Southwest,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
positive,Southwest,@SouthwestAir you're the best
negative,Southwest,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
neutral,Southwest,@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.
positive,Southwest,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER
negative,Southwest,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
neutral,Southwest,@SouthwestAir @love_dragonss AHHHH YES LAUREN
positive,Southwest,@SouthwestAir @love_dragonss holy fuckinf shit
positive,Southwest,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
neutral,Southwest,@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw
neutral,Southwest,@SouthwestAir @love_dragonss LAUREN HoLY SHT
positive,Southwest,@SouthwestAir Thank you thank you thank you
negative,Southwest,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
neutral,Southwest,@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews
neutral,Southwest,@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF
negative,Southwest,@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.
neutral,Southwest,@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons
neutral,Southwest,@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.
neutral,Southwest,@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB
neutral,Southwest,@SouthwestAir When does PV get approved? I am ready to go!!
neutral,Southwest,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.
negative,Southwest,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
neutral,Southwest,@SouthwestAir Sorry! Thought I did. It's done now.
negative,Southwest,@SouthwestAir No I have not.
negative,Southwest,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
negative,Southwest,@SouthwestAir can @Sagerooski &amp; I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
positive,Southwest,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"
negative,Southwest,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. _��__��_
neutral,Southwest,@SouthwestAir when are you opening the flights beyond august 7th???
positive,Southwest,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!
neutral,Southwest,"@SouthwestAir Ahhhh! Sorry, just followed."
negative,Southwest,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn�۪t enough. #freedrinkcoupons
negative,Southwest,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"
negative,Southwest,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday
positive,Southwest,@SouthwestAir Awesome!!! Sending now.
neutral,Southwest,@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!
negative,Southwest,@SouthwestAir Hi! Just got my TSA pre-check # &amp; put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
negative,Southwest,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?
negative,Southwest,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven�۪t waited days to get home #notokay
positive,Southwest,@SouthwestAir Thank you!
negative,Southwest,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight."
positive,Southwest,@SouthwestAir Thank you for your time!
negative,Southwest,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
neutral,Southwest,"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address."
negative,Southwest,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
negative,Southwest,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time &amp; baggage time."
neutral,Southwest,@SouthwestAir Finally got me home #BNASnow
negative,Southwest,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint &amp; a letter via mail will follow."
negative,Southwest,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
negative,Southwest,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse
neutral,Southwest,@SouthwestAir looking for cheap flight to vegas
negative,Southwest,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
negative,Southwest,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
negative,Southwest,@SouthwestAir So today I call into Customer Service &amp; speak with Wendell Holton in the Dallas office &amp; I am told there is nothing he can do
negative,Southwest,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
negative,Southwest,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."
neutral,Southwest,"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines"
negative,Southwest,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
negative,Southwest,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
negative,Southwest,@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic
negative,Southwest,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate
negative,Southwest,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.
positive,Southwest,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
negative,Southwest,@SouthwestAir when will you be accepting reservations past August 7?
neutral,Southwest,@SouthwestAir Thanks I just sent a DM with this info.
positive,Southwest,@SouthwestAir Thanks for the info! Have a good day.
negative,Southwest,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts&amp; said ""well i was Late Flight"""
positive,Southwest,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta
neutral,Southwest,"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight"
negative,Southwest,@SouthwestAir I just sent a screen shot of the incident report.
negative,Southwest,@SouthwestAir I couldn't fly you today &amp; it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
positive,Southwest,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
negative,Southwest,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?
neutral,Southwest,@SouthwestAir when will you have flights for October 2015 available?
neutral,Southwest,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz
positive,Southwest,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
positive,Southwest,@SouthwestAir just did last night. Thanks for following up. :)
positive,Southwest,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. _�_�_�_�_�_�
neutral,Southwest,@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks
neutral,Southwest,"@southwestair Hi, how do I add a flight to my account? Just created it"
positive,Southwest,@SouthwestAir de-icing is important!
positive,Southwest,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook
neutral,Southwest,@SouthwestAir any delays today @CAKairport to Orlando?
neutral,Southwest,@SouthwestAir so was there a winner for #DestinationDragons ???
neutral,Southwest,@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5
neutral,Southwest,"@SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia"
positive,Southwest,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. _٪�"
negative,Southwest,@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
negative,Southwest,@SouthwestAir why is your website downnnnn :( ugh
neutral,Southwest,@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today
neutral,Southwest,@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)
negative,Southwest,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
negative,Southwest,@SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why?
negative,Southwest,���@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW�۝ I've been rebooked 4 times!! Still stuck!! #SMH
negative,Southwest,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.
positive,Southwest,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"
neutral,Southwest,@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel
neutral,Southwest,@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK-&gt;MSY. Having troubles tracking it down. Any help?
positive,Southwest,@SouthwestAir @JohnWayneAir Thank you both very much!!
positive,Southwest,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
neutral,Southwest,@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning
positive,Southwest,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever."
positive,Southwest,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
positive,Southwest,@SouthwestAir hot stewardess flipped me off
negative,Southwest,"@SouthwestAir where are our bags?
We have a tv show to film!!"
negative,Southwest,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
negative,Southwest,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
neutral,Southwest,@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night
neutral,Southwest,@SouthwestAir I need some help with a reservation
negative,Southwest,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
negative,Southwest,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
positive,Southwest,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
negative,Southwest,@SouthwestAir Engadget Theverge Wired reddit
negative,Southwest,"@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
negative,Southwest,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
positive,Southwest,@SouthwestAir has the best customer service!
positive,Southwest,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
negative,Southwest,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
negative,Southwest,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
negative,Southwest,@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
negative,Southwest,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
negative,Southwest,"@SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
positive,Southwest,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
negative,Southwest,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
positive,Southwest,@SouthwestAir thanks for your excellent response time and assistance! All set :)
negative,Southwest,@SouthwestAir Finally got through after 3 hours and all set. Thanks.
negative,Southwest,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
positive,Southwest,@SouthwestAir can't wait! Thanks for the response!��_���
positive,Southwest,@SouthwestAir Got it covered. Thanks!
negative,Southwest,@SouthwestAir please help on hold forever to check in for flight
negative,Southwest,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
negative,Southwest,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.
positive,Southwest,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
positive,Southwest,@SouthwestAir thanks!! We will see what happens!!
negative,Southwest,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
neutral,Southwest,"@SouthwestAir can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?"
negative,Southwest,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.
positive,Southwest,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
negative,Southwest,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf#��FVF9YW SWRR#��298033455
neutral,Southwest,@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??
negative,Southwest,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"
positive,Southwest,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now
negative,Southwest,"@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!"
positive,Southwest,@SouthwestAir thanks for your assistance..you guys ROCK!!_���
negative,Southwest,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.
negative,Southwest,@SouthwestAir Why won't you let me leave Newark!?
positive,Southwest,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!"
negative,Southwest,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
negative,Southwest,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
neutral,Southwest,@SouthwestAir can you outline the policies for both scenarios?
neutral,Southwest,@SouthwestAir who should I contact about a missing Rapid Rewards credit?
negative,Southwest,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?
neutral,Southwest,"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk"
negative,Southwest,@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
negative,Southwest,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
neutral,Southwest,"@SouthwestAir still haven't been able to get through, thanks for responding"
negative,Southwest,"@SouthwestAir thanks, but they told him he couldn�۪t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now"
neutral,Southwest,@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??
positive,Southwest,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
positive,Southwest,"@SouthwestAir Yeah, we figured it out. Thanks."
positive,Southwest,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped
negative,Southwest,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?
neutral,Southwest,@SouthwestAir I got rebooked for tomorrow
positive,Southwest,"@SouthwestAir Hi! I just saw a Black History month commercial on TV &amp; Im excited! In support of this month,will you all grant me 1 free trip"
negative,Southwest,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.
positive,Southwest,"@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you."
negative,Southwest,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.
positive,Southwest,@SouthwestAir Black History Commercial is really sweet. Well done.
negative,Southwest,@SouthwestAir even with the 50$ voucher for picking up my bag
negative,Southwest,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
negative,Southwest,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
positive,Southwest,@SouthwestAir much respect!
negative,Southwest,@SouthwestAir it's not letting me DM you !!
neutral,Southwest,@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate_��__��_ #DestinationDragons
positive,Southwest,@SouthwestAir Thank you! #thankful #feelingtheluv
negative,Southwest,@SouthwestAir Im just praying you get me home alive
negative,Southwest,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
negative,Southwest,@SouthwestAir what's up with these delays?! Throw some priority boarding my way &amp; I'll forgive you!! _�ԍ #southwest #southwestairlines
positive,Southwest,@SouthwestAir I got it added thank you! :)
positive,Southwest,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter."
positive,Southwest,@SouthwestAir thank you :-)
negative,Southwest,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
negative,Southwest,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
neutral,Southwest,@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d
negative,Southwest,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn�۪t Late Flight.
negative,Southwest,@SouthwestAir Not your finest moment in Boston right now!
negative,Southwest,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out"
neutral,Southwest,@SouthwestAir can I use points to book a rental car?
negative,Southwest,"@SouthwestAir no, thanks. I think we have it straight!"
positive,Southwest,@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU
negative,Southwest,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :(
positive,Southwest,@SouthwestAir I did. Thank you.
negative,Southwest,@SouthwestAir thanks! I expected a wait... Just not that long. :)
negative,Southwest,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
positive,Southwest,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms."
negative,Southwest,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.
negative,Southwest,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
negative,Southwest,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
negative,Southwest,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.
negative,Southwest,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
negative,Southwest,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
neutral,Southwest,@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!
positive,Southwest,@SouthwestAir Awesome - thanks!
negative,Southwest,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!
negative,Southwest,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
neutral,Southwest,@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama
positive,Southwest,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!"
positive,Southwest,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.
negative,Southwest,@SouthwestAir stop ur bs promos of ������anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
neutral,Southwest,@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks
negative,Southwest,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!
negative,Southwest,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
negative,Southwest,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is _�թ_�թ_�թ_�թ
negative,Southwest,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it _���_���
negative,Southwest,@SouthwestAir very poor customer service thru out each of my cxl flights_��� I should've flew @Delta
negative,Southwest,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!
positive,Southwest,@SouthwestAir El Paso deals....May��_��_��__���_�Ώ
negative,Southwest,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" &amp; 800# not working.Family of 4 don't want Cgroup! Help"
negative,Southwest,@SouthwestAir Does anyone ever answer your phone? #poor
negative,Southwest,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
negative,Southwest,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
negative,Southwest,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
neutral,Southwest,"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?"
negative,Southwest,@SouthwestAir Any plans to make the southwest app for Android not crappy?
positive,Southwest,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.
negative,Southwest,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
negative,Southwest,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"
positive,Southwest,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
neutral,Southwest,@SouthwestAir iiiii need help with my flight schedule!!! haha
negative,Southwest,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
positive,Southwest,@SouthwestAir About time...and just in time for my next flight Thursday.
negative,Southwest,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional
negative,Southwest,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there."
negative,Southwest,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever
negative,Southwest,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ������_�ռ
negative,Southwest,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
neutral,Southwest,@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?
negative,Southwest,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
neutral,Southwest,@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol _��ω�����
positive,Southwest,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ������
negative,Southwest,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
positive,Southwest,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
negative,Southwest,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know."
neutral,Southwest,@SouthwestAir when will the winners of #DestinationDragons be announced?
positive,Southwest,@SouthwestAir Awwweesssooomee!
negative,Southwest,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
neutral,Southwest,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end."
neutral,Southwest,@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C
negative,Southwest,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
neutral,Southwest,@SouthwestAir think you need to follow me for a DM
negative,Southwest,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
negative,Southwest,@SouthwestAir had to rebook through Atlanta &amp; now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
neutral,Southwest,@SouthwestAir When do you all expect to open the reservation through November?
positive,Southwest,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
neutral,Southwest,@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?
positive,Southwest,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called."
neutral,Southwest,"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has"
negative,Southwest,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!"
negative,Southwest,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
positive,Southwest,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
negative,Southwest,@SouthwestAir too Late Flight now
neutral,Southwest,@SouthwestAir can u get me on flt #3768 instead of #2522 rt now
negative,Southwest,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r
negative,Southwest,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.
negative,Southwest,@SouthwestAir MCO-&gt;DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.
neutral,Southwest,"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?"
neutral,Southwest,@SouthwestAir what is DM?
positive,Southwest,@SouthwestAir your employees were great!
neutral,Southwest,@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? [email protected]
negative,Southwest,@SouthwestAir: why no charging station in SAN?
positive,Southwest,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"
positive,Southwest,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
neutral,Southwest,@SouthwestAir you need this song for your next commercial! https://t.co/jU9rHZ4RQc. #SWA #love
positive,Southwest,@SouthwestAir JH thank you. I finally got through the second time.
negative,Southwest,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?"
negative,Southwest,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?
negative,Southwest,@SouthwestAir your checkin system is #poor
positive,Southwest,"@SouthwestAir haha, thanks for the explanation"
neutral,Southwest,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo
negative,Southwest,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you
negative,Southwest,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
negative,Southwest,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.
negative,Southwest,@SouthwestAir still on the ground &gt;30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
neutral,Southwest,"@SouthwestAir I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?"
negative,Southwest,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
negative,Southwest,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
positive,Southwest,"@SouthwestAir been with my GF for 2.5yrs, she's from SF &amp; I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
neutral,Southwest,@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?
negative,Southwest,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
negative,Southwest,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool"
neutral,Southwest,@SouthwestAir @TomVH just get the RR credit card and get the points of family that way
positive,Southwest,@SouthwestAir Sent. Thanks VP!
neutral,Southwest,@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf
negative,Southwest,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."
negative,Southwest,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
negative,Southwest,@SouthwestAir I just sent it over
neutral,Southwest,"@SouthwestAir haha...yeah i did, just making a joke"
positive,Southwest,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
negative,Southwest,"@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst"
negative,Southwest,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
positive,Southwest,@SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you!
negative,Southwest,"@SouthwestAir My brother &amp; his girlfriend�۪s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
neutral,Southwest,@SouthwestAir Thank you. The email about RR pts &amp; how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.
positive,Southwest,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)
neutral,Southwest,"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online? If not, why not?"
neutral,Southwest,@SouthwestAir needs to offer a college student discount so i can fly home _��__��_
negative,Southwest,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day
positive,Southwest,@SouthwestAir thanks I think we've got it figured out
neutral,Southwest,@SouthwestAir from LGA to San Diego
negative,Southwest,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
negative,Southwest,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
positive,Southwest,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
neutral,Southwest,"@SouthwestAir we desparately need yall to make a nonstop BNA-&gt; TUL! Cmon it'll be popular. _��� (right, @annebevi @PaulBev1 @MikeAbramson??)"
neutral,Southwest,@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?
neutral,Southwest,"@SouthwestAir Tried to DM you, it won't let me as it says you are not following me."
neutral,Southwest,@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?
positive,Southwest,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!
negative,Southwest,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx
neutral,Southwest,@SouthwestAir Just sent you a DM with the details.
negative,Southwest,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
negative,Southwest,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
negative,Southwest,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?
negative,Southwest,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
neutral,Southwest,"@SouthwestAir just did, thank you"
negative,Southwest,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed
positive,Southwest,"@SouthwestAir Another great flight &amp; crew, Las Vegas-Chicago #3397. Thanks!"
negative,Southwest,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller."
negative,Southwest,@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.
negative,Southwest,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
negative,Southwest,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?
positive,Southwest,@SouthwestAir finally got through. Thanks!
negative,Southwest,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again &amp; on 43rd min."
negative,Southwest,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
positive,Southwest,"@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though."
negative,Southwest,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.
negative,Southwest,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
negative,Southwest,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
negative,Southwest,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
negative,Southwest,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors"""
positive,Southwest,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!
neutral,Southwest,@SouthwestAir RDU flights expected to be ok this afternoon and tonight?
negative,Southwest,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport
negative,Southwest,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
negative,Southwest,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
negative,Southwest,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable
neutral,Southwest,@SouthwestAir I absolutely will. Where can I send it?
positive,Southwest,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
negative,Southwest,@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.
negative,Southwest,@SouthwestAir Heard apology ~45 times in the &gt;60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
neutral,Southwest,@SouthwestAir Happily! But you need to follow me in order for me to DM you
negative,Southwest,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.
negative,Southwest,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.
positive,Southwest,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!
negative,Southwest,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now."
negative,Southwest,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold &amp; have someone else do it???"
negative,Southwest,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
negative,Southwest,@SouthwestAir can someone help me set up a callback today?
negative,Southwest,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
negative,Southwest,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.
negative,Southwest,@SouthwestAir no had to rebook my flight myself and am about to board in bham.
negative,Southwest,@SouthwestAir please send me a number to call to talk to a person and not be put on hold
negative,Southwest,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
negative,Southwest,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
negative,Southwest,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!
positive,Southwest,@SouthwestAir yes. Thank you. Oct 25-oct 31
negative,Southwest,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund
neutral,Southwest,@SouthwestAir Already rebooked for tomorrow. Fingers crossed!
neutral,Southwest,@SouthwestAir followed.
negative,Southwest,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment"
neutral,Southwest,@SouthwestAir or you could send me a DM.
neutral,Southwest,@SouthwestAir I am following you now. I don't think I can DM until you follow me.
negative,Southwest,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
negative,Southwest,@SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!
negative,Southwest,@SouthwestAir can i have my bags back ding!!
negative,Southwest,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.
positive,Southwest,@SouthwestAir always when I fly SW. #loyalRRmember
positive,Southwest,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"
negative,Southwest,@SouthwestAir Trying to add my dog on the flight but can't get through.
negative,Southwest,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
positive,Southwest,@SouthwestAir Thanks a ton!
positive,Southwest,@SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
neutral,Southwest,"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!"
neutral,Southwest,@SouthwestAir @NotPghTimothy no exceptions for national awards?
neutral,Southwest,@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled
positive,Southwest,@SouthwestAir is having a sale! I'm delighted!
positive,Southwest,@SouthwestAir about time! Thank you!
positive,Southwest,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.
neutral,Southwest,@SouthwestAir @gruber Finally.
positive,Southwest,@SouthwestAir you guys are awesome... #dontchangeathing #luv
positive,Southwest,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.
negative,Southwest,@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you.
negative,Southwest,@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter?
neutral,Southwest,@SouthwestAir the 5:50 is sold out too?
neutral,Southwest,@SouthwestAir myself and 2 others
negative,Southwest,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you."
negative,Southwest,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
negative,Southwest,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
negative,Southwest,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"
negative,Southwest,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
neutral,Southwest,@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE
positive,Southwest,@SouthwestAir and thanks!
neutral,Southwest,@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October
positive,Southwest,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
neutral,Southwest,"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!"
negative,Southwest,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
neutral,Southwest,@SouthwestAir I am but it says yall are sold out. Me &amp; My coworkers would need to get out first available
negative,Southwest,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
neutral,Southwest,@SouthwestAir F5R3ZZ
positive,Southwest,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.
negative,Southwest,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR &amp; JFK is always the intelligent option.
positive,Southwest,@SouthwestAir Great job with the Passbook integration! It�۪ll really help streamline the commute to San Fran! _��_���_��_���
negative,Southwest,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
negative,Southwest,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it
positive,Southwest,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!
neutral,Southwest,@SouthwestAir - any update on flights in to BNA today?
neutral,Southwest,@SouthwestAir damn weather messing up everything #serenitynow
neutral,Southwest,@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.
negative,Southwest,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport &amp; now I'm losing 2 days from trip"
negative,Southwest,"@SouthwestAir been on hold for over an hour.....not cool, you guys."
negative,Southwest,@SouthwestAir I've been on hold for an hour &amp; a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!
neutral,Southwest,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?"
neutral,Southwest,@SouthwestAir any chance of adding LAX-&gt;JFK direct any time in the future?
negative,Southwest,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
negative,Southwest,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare
negative,Southwest,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?
negative,Southwest,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?
negative,Southwest,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
negative,Southwest,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!
negative,Southwest,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"
neutral,Southwest,@SouthwestAir sent
negative,Southwest,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
negative,Southwest,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
neutral,Southwest,@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?
neutral,Southwest,@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?
negative,Southwest,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?
negative,Southwest,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
positive,Southwest,@SouthwestAir Thank you.
negative,Southwest,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
negative,Southwest,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
negative,Southwest,@SouthwestAir discount for three delays?
negative,Southwest,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
positive,Southwest,@SouthwestAir + @twitter = outstanding customer service! Thank you!
positive,Southwest,@SouthwestAir finally!
neutral,Southwest,@SouthwestAir trying to get through to cust relations. Is there another # to use?
neutral,Southwest,@SouthwestAir Where should I fly by May 3rd? Plz advise.
negative,Southwest,@SouthwestAir has the WORST customer service of any airline I've ever flown.
negative,Southwest,@SouthwestAir I need updates on my flights 464 &amp; 3574. I have been on hold for over 2 hours.
negative,Southwest,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
neutral,Southwest,@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None
neutral,Southwest,���@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU�۝@tori_leggieri
negative,Southwest,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. _��� #frustrated!
positive,Southwest,"@SouthwestAir Beautiful, thanks a ton!"
negative,Southwest,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help
negative,Southwest,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
negative,Southwest,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
negative,Southwest,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
neutral,Southwest,@southwestair - kind of early but any idea when dates through the first week of sept will come available?
negative,Southwest,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
negative,Southwest,@SouthwestAir been on hold for &gt;30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?
negative,Southwest,@SouthwestAir Hoping you answer the phone today?
negative,Southwest,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"
positive,Southwest,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
negative,Southwest,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH
negative,Southwest,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
negative,Southwest,@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
negative,Southwest,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it &amp; my 6yo was scared
negative,Southwest,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help
neutral,Southwest,"@SouthwestAir Guys, we've got to do something about the inability to check in online for international flight that has... (1/2)"
neutral,Southwest,@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(
negative,Southwest,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone
negative,Southwest,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
positive,Southwest,@SouthwestAir nice work on the update!
negative,Southwest,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
negative,Southwest,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."
positive,Delta,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"
neutral,Delta,@JetBlue I hope so because I fly very often and would hate to change airlines.
neutral,Delta,"@JetBlue flight 1041 to Savannah, GA"
negative,Delta,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!"
negative,Delta,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area &amp; seat!
neutral,Delta,"@JetBlue update on Flight 462 would be appreciated when you have time, thanks"
neutral,Delta,@JetBlue check DM please :)
negative,Delta,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"
negative,Delta,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap
negative,Delta,@JetBlue �۪s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw
negative,Delta,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.
neutral,Delta,"@JetBlue Submitted, hoping for quick decision, tied to another donation we just received:
Proposal- 27th Annual Gala
Org- Boundless Readers"
negative,Delta,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.
positive,Delta,@JetBlue thank you for the information.
neutral,Delta,@JetBlue did you know that suicide is the second leading cause of death among teens 10-24
neutral,Delta,@JetBlue Ok and in Dominican Republic what numbers?
negative,Delta,@JetBlue ive tried on my phone and laptop :(
negative,Delta,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue &amp; got same flight but now $250 more_�Լ
neutral,Delta,@JetBlue sale please soon?? I need a tan
neutral,Delta,@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop
neutral,Delta,"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th."
negative,Delta,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.
negative,Delta,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO"
neutral,Delta,@JetBlue Not for the dates or destination I'm headed _���
negative,Delta,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again."
positive,Delta,@JetBlue great.
positive,Delta,@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. _���
neutral,Delta,"@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?"
positive,Delta,@JetBlue flight 117. proud to fly Jet Blue!
positive,Delta,"@JetBlue awesome, thanks! on hold now."
neutral,Delta,"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great."
negative,Delta,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.
negative,Delta,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.
negative,Delta,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw"
neutral,Delta,@JetBlue Stop trying to make #fleek happen! #PointsMe
negative,Delta,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter
positive,Delta,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..."
positive,Delta,@JetBlue I did see that! Working on picking up a trip or two as we type.
negative,Delta,@JetBlue it's poop and barely works
positive,Delta,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)
negative,Delta,@JetBlue your wifi is a lie and i hate you
negative,Delta,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(
negative,Delta,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg."
positive,Delta,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!
neutral,Delta,@JetBlue flight 462 to Boston delayed due to weather in Tampa?
neutral,Delta,"More like BaeJet Airways, amirite?

���@JetBlue: @terrybrokebad Right back at ya!�۝"
neutral,Delta,@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?
neutral,Delta,"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines."
neutral,Delta,@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport
negative,Delta,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.
neutral,Delta,"@CatfoodBeerGlue you'll enjoy this.

���@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT�۝"
neutral,Delta,@JetBlue yer deals never seem to include NYC--&gt;PDX or NYC--&gt;PGH...wish they did!
neutral,Delta,@JetBlue Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!
neutral,Delta,@JetBlue thank you! Headed from LBC to OAK !
positive,Delta,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu�۝ I just _٪�
positive,Delta,"���@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)�۝ you know me too well _���"
neutral,Delta,"@JetBlue ""Do what you love and you'll never work a day in your life."" _��_"
neutral,Delta,"@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth."
positive,Delta,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"
positive,Delta,@JetBlue Longing to look into the blue eyes. #firstlove
positive,Delta,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom
neutral,Delta,Sigh... ���@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl�۝
neutral,Delta,@JetBlue please start flying to Guyana soon
neutral,Delta,@JetBlue just leave certain things to the kids.
positive,Delta,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH"
positive,Delta,"@JetBlue Annnndddd, I just booked my flight. That was easy."
negative,Delta,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP�۝ :(
positive,Delta,@JetBlue Thank you very much!
negative,Delta,@JetBlue Need your help. I'm moving to DC &amp; I want to book a one way fare on your website. It won't seem to let me. Am I missing something?
positive,Delta,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
neutral,Delta,"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?�۝"
neutral,Delta,@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!
positive,Delta,@JetBlue glad you like it. Feel free to steal it.
positive,Delta,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.
positive,Delta,@JetBlue thanks to you customers like me stay loyal. From check in to landing.
positive,Delta,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz
positive,Delta,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #
positive,Delta,@JetBlue Wish Everyone felt like you
positive,Delta,@JetBlue sounds great! Thank you!! :)
negative,Delta,"@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv"
negative,Delta,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!"
positive,Delta,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue
positive,Delta,@JetBlue incredible PR team. _�ԏ_�ԏ_�ԏ_�ԏ
positive,Delta,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.
negative,Delta,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising."
negative,Delta,@JetBlue I just DM'd you!
neutral,Delta,@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl
neutral,Delta,@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?
neutral,Delta,@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.
neutral,Delta,@JetBlue hi friend! Question for you when you have a moment.
positive,Delta,"���@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue�۝ and now I'M feeling like a boss #jetbluefame"
positive,Delta,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks
positive,Delta,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! _���
negative,Delta,@JetBlue why was Flight 1856 delayed to Buffalo ? It�۪s a direct flight and the plane is at the gate.
negative,Delta,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.
negative,Delta,@JetBlue we were supposed to be Vieques by 3pm
negative,Delta,@JetBlue your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. #badcustomerservice
negative,Delta,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound"
neutral,Delta,"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?"
negative,Delta,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(
positive,Delta,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
negative,Delta,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr"
neutral,Delta,@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh
positive,Delta,@JetBlue great will do once I land in JFK
negative,Delta,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.
positive,Delta,@JetBlue haha. TY. Do you know what time that lane opens at Logan?
neutral,Delta,"@JetBlue Flight 1447 (N351JB) ""JBLU"" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep"
negative,Delta,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine
neutral,Delta,"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue"
positive,Delta,@JetBlue sure is _�ժ
neutral,Delta,@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers
negative,Delta,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.
positive,Delta,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
neutral,Delta,RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF
positive,Delta,@JetBlue thanks so much!
negative,Delta,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.
neutral,Delta,@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?
negative,Delta,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
neutral,Delta,At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy. #NoPlaceLikeHome #eventhoughits2degreesathome
negative,Delta,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.
negative,Delta,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
negative,Delta,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.
neutral,Delta,���@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid�۝haa man
neutral,Delta,@JetBlue its domestic I just wanted more of an idea so I don't get surprised.
positive,Delta,@JetBlue That makes two of us! Lol #Blushing
neutral,Delta,@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG
positive,Delta,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!
negative,Delta,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps
positive,Delta,@JetBlue #1680 Super smooth flight and landing. Nicely done.
neutral,Delta,@JetBlue try harder. Take a winners attitude to your work.
negative,Delta,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.
negative,Delta,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3
negative,Delta,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V�۝ this happened
negative,Delta,@JetBlue - Definitely no note from whoever stole from me.
negative,Delta,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?
negative,Delta,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?
negative,Delta,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?
negative,Delta,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
negative,Delta,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople
negative,Delta,@JetBlue DONT LOSE MY LUGGAGE!!!
negative,Delta,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!
negative,Delta,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!
negative,Delta,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??
negative,Delta,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?
neutral,Delta,Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV
neutral,Delta,@JetBlue I can't find a good photo of it... You got one? #goodnight
positive,Delta,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"
positive,Delta,"@JetBlue I like "" Follow @JetBlue """
neutral,Delta,@JetBlue or she ;)
negative,Delta,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane
negative,Delta,"@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"
negative,Delta,@JetBlue that's not a answer!
neutral,Delta,@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft
neutral,Delta,@JetBlue AIRPORT CODE TEST GO. SLC. BOS MCO
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt�۝ &lt;&lt;Now THAT is fuckin funny. _���
neutral,Delta,@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?
neutral,Delta,@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29
negative,Delta,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4
negative,Delta,".@JetBlue Navigating through 2 rebooks due to flu &amp; ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly."
neutral,Delta,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?
negative,Delta,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.
negative,Delta,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy
negative,Delta,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?"
negative,Delta,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow
neutral,Delta,Welp. ���@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC�۝
neutral,Delta,@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ
neutral,Delta,@JetBlue ok is I hope thy the Bahamas next
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W�۝ http://t.co/Ela7TNtcIR
positive,Delta,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC"
neutral,Delta,"@JetBlue can your people working this contact me, I have a project in the works."
neutral,Delta,"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?"
negative,Delta,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"
negative,Delta,"@JetBlue Am I the only one who had to look that up? I must be getting old...
#damn"
neutral,Delta,Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1�۝
neutral,Delta,@JetBlue when are you guys flying it froward in the Bahamas.
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo�۝ -_-
positive,Delta,"@JetBlue Btw, thanks for responding quickly!!"
neutral,Delta,"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that."
negative,Delta,@JetBlue flight for tomorrow morning Cancelled Flighted &amp; can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.
neutral,Delta,"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU"
neutral,Delta,_���_�_�RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL
positive,Delta,@JetBlue you found my camera! Thank you! You rock!
neutral,Delta,"���@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5�۝

SMH"
neutral,Delta,how sway how ���@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9�۝
neutral,Delta,um wut ���@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ�۝
neutral,Delta,Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg
positive,Delta,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
neutral,Delta,@JetBlue SHUT THE DOOR ON YOUR WAY OUT. _٪�
negative,Delta,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
positive,Delta,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.
neutral,Delta,@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!
negative,Delta,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?"
negative,Delta,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq"
neutral,Delta,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI
neutral,Delta,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH
neutral,Delta,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc
positive,Delta,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?"
neutral,Delta,smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX
neutral,Delta,@JetBlue @BucketObolts Same
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR�۝ Plz stop
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB�۝ _���_���
neutral,Delta,"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW"
neutral,Delta,@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?
negative,Delta,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.
negative,Delta,STOP @JetBlue
negative,Delta,@jetblue any idea what caused the delay on flight 1316 FLL &gt; Jax ?
positive,Delta,"@JetBlue Worked now, ty"
neutral,Delta,"@JetBlue Im just saying change can be amazing, like Miami. _���"
negative,Delta,@JetBlue App still saying I can't DM you...
neutral,Delta,_��_ LOLOLOLOLOL ���@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP�۝
negative,Delta,@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-
neutral,Delta,@JetBlue lmfao.
neutral,Delta,@JetBlue what's good with a Miami terminal?
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR�۝ Oh word!!!!??????
neutral,Delta,@JetBlue everyone is overreacting. Keep up your swag!
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0�۝ _���
neutral,Delta,"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do."
positive,Delta,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!"
positive,Delta,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.
positive,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ�۝- no... Yall better than this
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j�۝ let's keep it professional
positive,Delta,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"
neutral,Delta,"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? _��__���_���_��� How many people even know what that means, lol?"
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ
negative,Delta,@JetBlue received a voucher but if you want to improve relations be up front with passengers.
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa�۝ #foh
positive,Delta,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!
neutral,Delta,@JetBlue two rows
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw�۝ NOOOOOOOOOOOOOOOOOO
neutral,Delta,"@JetBlue hi guys, do you have a general enquires email address please? Thanks David."
positive,Delta,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing
negative,Delta,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie
negative,Delta,@jetblue I hate you for this _��� https://t.co/g4WwR6VBRQ
neutral,Delta,HA! ���@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW�۝
negative,Delta,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
neutral,Delta,@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified
neutral,Delta,No they didn't -.- ���@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq�۝
neutral,Delta,_���_���_��� ���@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD�۝
neutral,Delta,@JetBlue How do I know if my flight was deemed a dark flight?
neutral,Delta,Bruh ���@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou�۝
neutral,Delta,"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z"
neutral,Delta,@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16�۝ WTF _���_���_���_���
neutral,Delta,"Lol, k. ���@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83�۝"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1�۝ @BrandsSayingBae #Freberg15
negative,Delta,"Noooo don't do it, please don't do it _���RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR�۝"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2�۝ lol wut?
neutral,Delta,............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO�۝ lmfaooooo hook me up with a flight!
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON�۝ _�_�_�_�_�_�_�_�
neutral,Delta,@JetBlue Indeed. It was not _���.
negative,Delta,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.
negative,Delta,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.
neutral,Delta,@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward
neutral,Delta,@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.
neutral,Delta,YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA
positive,Delta,@JetBlue you guys operate a world class company and for that I thank you
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y�۝ lol!!!!!
neutral,Delta,Oh wow. #sm ���@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU�۝
neutral,Delta,#Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ
negative,Delta,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.
negative,Delta,"Sorry for unfollowing, @JetBlue"
negative,Delta,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated
positive,Delta,"@JetBlue loved the service from the staff at Newark today.

Good service goes along way.

I appreciate your preciation

Nj ������Tampa

_�ӵ_�ӵ_�ӵ"
neutral,Delta,Why lord why���@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee�۝
neutral,Delta,"���@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL�۝

C'mon fam_��__��_ just. No. Ok?"
neutral,Delta,@JetBlue lord...
neutral,Delta,You don't have to do this ���@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi�۝
neutral,Delta,@JetBlue when can we start Flight Booking Problems flights for November?
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx�۝_���_���_���
positive,Delta,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR
neutral,Delta,NO���@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW�۝
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5�۝ r u serious
neutral,Delta,Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx
neutral,Delta,_���_��� RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n�۝ - wow
positive,Delta,@JetBlue lolol @s_myc88
positive,Delta,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF
negative,Delta,"Just in case you needed confirmation that ""on fleek"" is dead &amp; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"
neutral,Delta,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS
negative,Delta,@JetBlue *fights air*
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6�۝ .... I have to refrain what I want to say
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS�۝@jameskraw see.
neutral,Delta,STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO
negative,Delta,No JetBlue��_ Just��_ no ���@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ�۝
negative,Delta,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX"
neutral,Delta,Too Late Flight. RT ���@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5�۝
neutral,Delta,Who did this?!?!���@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A�۝
negative,Delta,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp
positive,Delta,@JetBlue true. Maybe. Wish I had expedited security haha
neutral,Delta,@JetBlue i hate the internet lol
positive,Delta,Why ���@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx�۝
negative,Delta,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22"
neutral,Delta,Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67�۝ why
neutral,Delta,Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9
negative,Delta,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA
positive,Delta,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN
negative,Delta,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB
negative,Delta,STOP THIS ���@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn�۝
neutral,Delta,JetBlue reading the NYTimes. ���@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly�۝
negative,Delta,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K�۝"
neutral,Delta,@JetBlue why bro
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0�۝ lmaoooo _���_���_���_���
neutral,Delta,.@JetBlue Delete this tweet.
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT�۝ why.
neutral,Delta,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!
positive,Delta,Lmfaooo ���@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe�۝
neutral,Delta,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.
negative,Delta,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.
neutral,Delta,@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)
neutral,Delta,@JetBlue window exits give it away.
neutral,Delta,@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?
neutral,Delta,@JetBlue .. { it's all a320's right?}
neutral,Delta,Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub
positive,Delta,"""LOL you guys are so on it"" - me, had this been 4 months ago...���@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl�۝"
positive,Delta,"@JetBlue wow, keeping up with the times..."
neutral,Delta,..... Can you not? ���@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo�۝
negative,Delta,@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list.
neutral,Delta,_���_���_��� ���@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G�۝
negative,Delta,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!
neutral,Delta,No. RT @JetBlue Our fleet's on fleek.
neutral,Delta,Really ? _��ԉ��@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6�۝
neutral,Delta,@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh
negative,Delta,@JetBlue @martysg Spoke to Corp. Customer Support already. Shame. Probably a reasonable and cheaper resolution to be had. Regards
neutral,Delta,@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5�۝LOL
negative,Delta,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71
positive,Delta,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! _�ժ
neutral,Delta,BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG
negative,Delta,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?
neutral,Delta,"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March

Where do I go for this...or can you assist me ?"
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq�۝ _���_���
neutral,Delta,@JetBlue which type plane is flt 1065 from bos to rsw?
neutral,Delta,_��� RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ
positive,Delta,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too _���_���
neutral,Delta,You know what ... RT ���@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n�۝
neutral,Delta,Please explain ��_��_.. ���@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl�۝
negative,Delta,@JetBlue I'm sick of y'all.
neutral,Delta,"_��� ""@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77�۝"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE�۝
positive,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa�۝ + lol wow
neutral,Delta,@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance
neutral,Delta,*On the brink of bankruptcy. ���@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ�۝
neutral,Delta,"@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?"
neutral,Delta,X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1
neutral,Delta,"@JetBlue Or...

....how about a 1way LAX-NYC(area) under 190?! Is this possible ?"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP�۝ _���
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc�۝ Really Jet Blue? Lmao
positive,Delta,Lovely! RT @JetBlue: Our fleet�۪s on fleek. http://t.co/Hi6Fl1AX9E
neutral,Delta,@JetBlue Sent.
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz�۝ this is what I hate
neutral,Delta,@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks
neutral,Delta,"@JetBlue Tell me more _��_...

Because I need a 1 way to NYC, and I might choose you"
neutral,Delta,RT ���@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga�۝ @hellobrittNEY_
negative,Delta,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ&lt;--...._���
neutral,Delta,STAHP!! _���_���_��__��__��__��_ RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc�۝ this happened
neutral,Delta,@JetBlue but Virgin has wifi _���
negative,Delta,Jet BOOOO _ٍ�_ٍ�_ٍ�_ٍ� RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD
neutral,Delta,_��� ���@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl�۝
negative,Delta,No no no bad airline bad! *bops you with newspaper* ���@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid�۝
neutral,Delta,X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU
positive,Delta,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB�۝"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t�۝-see what ihop started _���
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9�۝ lmao you know a white person said this
negative,Delta,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl
negative,Delta,Why @JetBlue let someone from black Twitter in their multimedia department?
neutral,Delta,��_�����_�����_������@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv�۝
neutral,Delta,RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI
negative,Delta,delete your account @JetBlue
negative,Delta,Do less please @JetBlue
positive,Delta,@JetBlue my family and I are excited to see you too_��__��_
negative,Delta,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW�۝ smh yall expect me to trust a childish airline with my life? #Nah
positive,Delta,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK�۝ ~huh?
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS�۝ _��� make it stop.
neutral,Delta,LMAO Y'ALL ���@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS�۝
positive,Delta,@JetBlue sounds good!!!_�ժ_�ժ_�ժ_�ժ
neutral,Delta,"@JetBlue @courteroy LOLZ. ""On Fleek"""
neutral,Delta,@jetblue who's running your tweeter using the word fleek?
negative,Delta,.@JetBlue this is enough for me to stop flying JetBlue.
negative,Delta,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB
positive,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2�۝ Jet Blizzue in the hizouse.
negative,Delta,"���@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A�۝

Can't fly you anymore, we had a good run ��Ε��"
positive,Delta,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)"
neutral,Delta,Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv
negative,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i�۝ really JetBlue? #fleek?!!! _���_���_��� hell no... Yall petty
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L�۝ayyy _��_
positive,Delta,@JetBlue hahah _���_���_���_��� love flying jet blue tho!! http://t.co/7VeE44MACM
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe�۝ LMFAO!!!!!!!!!!
positive,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS�۝ YASSS JetBlue ! Tell them !
negative,Delta,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.
neutral,Delta,They didnt just tweet this... Nah. RT ���@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX�۝
positive,Delta,"@JetBlue lmfao, i love it"
neutral,Delta,@JetBlue woof.
positive,Delta,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!
negative,Delta,Why? _��� RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9�۝ is fleek dead yet now?
negative,Delta,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm"
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS�۝ no way
neutral,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96�۝ smh
neutral,Delta,"Now put your baggage fees back on ""free."" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB"
neutral,Delta,"Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9"""
negative,Delta,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI
neutral,Delta,_���_���_��� RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD
negative,Delta,@JetBlue no. Please stop.
negative,Delta,"@JetBlue well, now I'll make sure to never fly JetBlue"
neutral,Delta,_���_���_������@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C�۝
neutral,Delta,Please don't. RT ���@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA�۝
positive,Delta,LMAO ���@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq�۝
neutral,Delta,@JetBlue I digg it!
positive,Delta,@JetBlue @BrandsSayingBae well here we go
neutral,Delta,"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC."
negative,Delta,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4�۝
positive,Delta,���@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp�۝ @alynewton new fav airline
positive,Delta,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.
neutral,Delta,@JetBlue ...really?
positive,Delta,@JetBlue Looking cool
neutral,Delta,_���_���_���_���_��� ���@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9�۝
neutral,Delta,@JetBlue no. come on.
positive,Delta,@JetBlue Definitely! Lots of announcements and the app is great.
negative,Delta,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying��_ http://t.co/R9ZsVzuRLw
positive,Delta,@JetBlue you bet:)
negative,Delta,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI
positive,Delta,@JetBlue thank you. Appreciate that!!
positive,Delta,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !
positive,Delta,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!
negative,Delta,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5
negative,Delta,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????"
positive,Delta,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)"
negative,Delta,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.
neutral,Delta,"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!"
neutral,Delta,@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York��_ http://t.co/QygXGmd3Sn
neutral,Delta,"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!"
negative,Delta,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --&gt; SFO flight today."
negative,Delta,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse &amp; buggy. So what's a little delay right."
positive,Delta,"@JetBlue good to know, thanks so much!"
negative,Delta,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner
neutral,Delta,@JetBlue HE is a lap infant (4 mons old)
neutral,Delta,@JetBlue Thanks.
positive,Delta,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request
neutral,Delta,@JetBlue Gerne :)
neutral,Delta,"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!"
negative,Delta,"@JetBlue Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!"
negative,Delta,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy &amp; surprised."
neutral,Delta,@JetBlue expanding! http://t.co/Kk6EixifP5 #Nantucket #Aviation
positive,Delta,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks
neutral,Delta,@JetBlue I believe you have to follow me so I can send you a message
neutral,Delta,@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...
positive,Delta,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!"
neutral,Delta,@JetBlue I would like the actual email address so I can follow up. thank you.
neutral,Delta,@JetBlue ...and when did your legal department start running your social media channels?
negative,Delta,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."
neutral,Delta,@JetBlue sounds fun! How does that work?
positive,Delta,@JetBlue thanks! Calling right now!
negative,Delta,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."
neutral,Delta,"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)"
neutral,Delta,@JetBlue hello! my husband bought us a trip last night &amp; just noticed my last name is misspelled! What can I do? Thanks!
neutral,Delta,@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek
negative,Delta,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?"
neutral,Delta,@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather
positive,Delta,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!
positive,Delta,@jetblue thanks
positive,Delta,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.
negative,Delta,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF
positive,Delta,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter
neutral,Delta,@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!
positive,Delta,@JetBlue thank you!!
negative,Delta,@JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun
negative,Delta,"@JetBlue I tried! Had me running from curb-side to self-check &amp; wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"
negative,Delta,@JetBlue keeps getting better. No water on the plane.
neutral,Delta,.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.
positive,Delta,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks
negative,Delta,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((
positive,Delta,@JetBlue great to see the RedSox plane and your reminder you ��_���NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv
neutral,Delta,@JetBlue would love to go to Hawaii to visit pearl harbor.
negative,Delta,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
negative,Delta,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right."
negative,Delta,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."
negative,Delta,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. _���"
neutral,Delta,@JetBlue How can I best track deals and special flight offers? I'm liking your international options...
negative,Delta,@JetBlue yeah I'm aware of that. Hence my original msg to you.
negative,Delta,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.
negative,Delta,@JetBlue no I asked. Either way it doesn't make the flight less delayed.
positive,Delta,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!
negative,Delta,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
negative,Delta,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
negative,Delta,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better"
negative,Delta,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form"
neutral,Delta,"@JetBlue no one yet but some, fl 8162"
negative,Delta,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting.
positive,Delta,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them."
negative,Delta,@JetBlue not an issue but I think training &amp; information would help. Great ppl but service needs to switch from individual to group better
negative,Delta,"@JetBlue Rats, that's a bummer!"
negative,Delta,@JetBlue is so sloooooow today
neutral,Delta,"Happy for SFO, but hopefully you'll add PDX soon ���@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!�۝"
positive,Delta,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!"
negative,Delta,@jetblue terrible landing on 915
negative,Delta,@JetBlue flight was two days ago. Flight 1918 from POS.
neutral,Delta,@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l
positive,Delta,@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :)
negative,Delta,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people."
negative,Delta,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean"
positive,Delta,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
negative,Delta,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail."
negative,Delta,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail
negative,Delta,@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail
neutral,Delta,"@JetBlue I understand delays. We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay."
positive,Delta,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!
negative,Delta,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!"
positive,Delta,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward
negative,Delta,"@JetBlue 2 words: ""staff training."" What a joke-"
negative,Delta,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.
neutral,Delta,"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal"
negative,Delta,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement
negative,Delta,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report"""
positive,Delta,@JetBlue ok thanks. Safety first.
negative,Delta,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?
neutral,Delta,@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha
negative,Delta,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!
negative,Delta,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/
negative,Delta,"@JetBlue - Fix your @#$&amp; jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues http://t.co/ncB2oNcS9i"
positive,Delta,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!
positive,Delta,"@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!"
negative,Delta,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed
negative,Delta,@JetBlue _�ԍ. I think I'll come take a nap at the terminal. ;)
negative,Delta,@JetBlue Safety might be your priority but organization clearly is not.
neutral,Delta,@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp
negative,Delta,@JetBlue #611 from JFK to LAS still delayed?
negative,Delta,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors."
negative,Delta,@JetBlue But not reddit? I work for the site and this is ridiculous.
positive,Delta,@JetBlue THANK YOU! I am your new big fan :)
positive,Delta,@JetBlue I do! The best airline wifi ever. Thank you!
neutral,Delta,@JetBlue you just tight that you're #59 on the world's best airlines list &amp; @VirginAtlantic is ranked higher! @VirginAtlantic here I come!
negative,Delta,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi_��_ why dont you guys go to maimi???
neutral,Delta,@JetBlue such a bummer. But I understand it's a business deal. Thanks for answering me! Much less sad now.
negative,Delta,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no
positive,Delta,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy"
negative,Delta,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(
negative,Delta,"@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136"
negative,Delta,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23
positive,Delta,@JetBlue thank you!
positive,Delta,@JetBlue awesome
neutral,Delta,"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?"
negative,Delta,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
negative,Delta,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!
negative,Delta,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?"
negative,Delta,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on _���
negative,Delta,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
negative,Delta,@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris...
negative,Delta,@JetBlue ill call in the morning. too upset right now.
negative,Delta,@JetBlue im still waiting??? No answer!!
positive,Delta,@JetBlue Ok. Thanks for your help.
positive,Delta,@JetBlue Love you guys_���_���_��� http://t.co/3X9NRUOvtS
negative,Delta,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
negative,Delta,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice
negative,Delta,@JetBlue by far the worst airline in terms of service at jfk.
negative,Delta,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"
positive,Delta,@JetBlue you're still the best
positive,Delta,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"
negative,Delta,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?
neutral,Delta,"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed."
negative,Delta,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed
positive,Delta,@JetBlue Thanks! I made it _���
negative,Delta,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!"
positive,Delta,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then
negative,Delta,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality"
negative,Delta,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars
positive,Delta,@JetBlue Thank you. Fingers crossed.
negative,Delta,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars"
negative,Delta,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible &amp; certainly not EMV compliant
neutral,Delta,@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold
neutral,Delta,@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.
negative,Delta,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification"
negative,Delta,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
negative,Delta,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?
negative,Delta,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given
neutral,Delta,@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?
neutral,Delta,"@shannonwoodward If you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. We're nice like that. ;)"
negative,Delta,@JetBlue I did. They have no idea where it is.
negative,Delta,@JetBlue thanks but still annoying. Especially if I miss my flight. _��� Can I tweet at the TSA??
negative,Delta,"@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports."
negative,Delta,@JetBlue your gif game is strong.
negative,Delta,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch
negative,Delta,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?
negative,Delta,@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying
negative,Delta,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers
negative,Delta,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether
negative,Delta,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue
negative,Delta,@JetBlue Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. #JUSTWRONG
negative,Delta,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
positive,Delta,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!"
negative,Delta,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv &amp; being told by 3 ppl to wait &amp; they'd come back but did not.
neutral,Delta,@JetBlue Ricoh Smith at BOS provided oust and service
negative,Delta,@JetBlue 4 hr delay on flight to JFK via Tampa &amp; worst customer service in San Juan airport. This after app not working all day.
negative,Delta,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!
negative,Delta,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?
negative,Delta,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.
negative,Delta,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
neutral,Delta,@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys
positive,Delta,���@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.�۝ Me and JetBlue are #BFF _٪�
neutral,Delta,@JetBlue no m'good. Just get me home
positive,Delta,@JetBlue thanks for the response. We are hopeful.
negative,Delta,@JetBlue Update please on why flight 2601 continues to be further delayed
neutral,Delta,"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate"
negative,Delta,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks
negative,Delta,@JetBlue all day
negative,Delta,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
negative,Delta,@JetBlue why is flight 1106 delayed out to NY? Same problem?
neutral,Delta,@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.
negative,Delta,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back
negative,Delta,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...
negative,Delta,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.
negative,Delta,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
positive,Delta,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
negative,Delta,"@JetBlue yes, please get me the seats we paid for."
negative,Delta,@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
positive,Delta,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.
neutral,Delta,@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?
negative,Delta,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."
neutral,Delta,@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.
negative,Delta,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol"
neutral,Delta,@JetBlue I think I have it selected already ������
negative,Delta,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."
positive,Delta,@JetBlue thanks for answering my questions!
neutral,Delta,@JetBlue that wasn't delayed or cabcelled
negative,Delta,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
negative,Delta,@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
negative,Delta,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue
neutral,Delta,"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?"
neutral,Delta,@JetBlue finally! Finally!
negative,Delta,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"
negative,Delta,@JetBlue anything serious I should worry about?
positive,Delta,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.
neutral,Delta,@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...
negative,Delta,@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx
negative,Delta,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"
negative,Delta,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.
neutral,Delta,@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.
negative,Delta,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."
negative,Delta,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj
neutral,Delta,@JetBlue I have a disabled seat in row 6 do I get to board earlier?
negative,Delta,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"
neutral,Delta,@JetBlue flight 2008
neutral,Delta,@JetBlue Pittsburgh
negative,Delta,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!
negative,Delta,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?
negative,Delta,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail"
negative,Delta,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu
negative,Delta,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. #jetblue"
neutral,Delta,@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!
negative,Delta,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.
negative,Delta,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
negative,Delta,@JetBlue once you go blue you don't go back
negative,Delta,@JetBlue why are there so many delays to north east cities?
negative,Delta,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw
negative,Delta,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U
negative,Delta,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now."
negative,Delta,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8
negative,Delta,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
positive,Delta,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!"
negative,Delta,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2
negative,Delta,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing"
negative,Delta,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK
negative,Delta,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.
negative,Delta,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven"
negative,Delta,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4
negative,Delta,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd
neutral,Delta,@JetBlue of my tray table is broken what do i do?
neutral,Delta,"@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!"
negative,Delta,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!
neutral,Delta,@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)
negative,Delta,@JetBlue 5 hours delayed now in hour increments? Really? &amp; as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?
negative,Delta,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!"
neutral,Delta,@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX
negative,Delta,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA������BOS"
negative,Delta,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
neutral,Delta,@JetBlue What confirmation number?
negative,Delta,@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?
negative,Delta,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2
positive,Delta,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock"
neutral,Delta,@JetBlue follow for DM please
positive,Delta,@JetBlue oh. And thank you for responding
negative,Delta,@JetBlue where is it coming from? I thought Tampa?
negative,Delta,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey
negative,Delta,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer
positive,Delta,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed
negative,Delta,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in."
neutral,Delta,"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?"
negative,Delta,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....
negative,Delta,@JetBlue at what point in delays can I take a different flight to my destination?
positive,Delta,@JetBlue thank you guys! You are the best! _٪Ή�����
negative,Delta,"@JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue."
negative,Delta,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"
negative,Delta,@JetBlue does not fit in 140
positive,Delta,@JetBlue love it as always!
negative,Delta,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it."
negative,Delta,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??"
neutral,Delta,"As soon as I can, sending my son home with you Saturday. @JetBlue"
negative,Delta,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"
neutral,Delta,@JetBlue is there wifi on he plain
positive,Delta,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"
negative,Delta,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! _���"
negative,Delta,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"
neutral,Delta,@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX&gt;JFK tomorrow. Can you help?
negative,Delta,@JetBlue 118 to Boston still sitting
negative,Delta,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs
neutral,Delta,@JetBlue hope so! looks nice and warm in San Juan _�Ϋ
positive,Delta,@JetBlue thanks for replying-I feel a little better we'll see how it goes ������������
neutral,Delta,@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha
negative,Delta,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs
negative,Delta,@JetBlue should I bother contacting them? I already checked into my flight _���
neutral,Delta,@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name
negative,Delta,"@JetBlue backlog is an hour at most, this is over two! Unacceptable!!"
negative,Delta,@JetBlue your agent told us TSA didn't have a crew to get bags!
positive,Delta,@JetBlue you guys rock!
positive,Delta,@JetBlue my email is my twitter handle followed by gmail ���_�ԍ_�ԍ
positive,Delta,@JetBlue Awesome! #bestairlineever
negative,Delta,@JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours....
neutral,Delta,@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy
negative,Delta,@JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate
negative,Delta,"@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much!"
neutral,Delta,"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?"
neutral,Delta,@JetBlue of course I am!!������
negative,Delta,@JetBlue You failed. That's the answer. Please don't justify otherwise.
negative,Delta,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
negative,Delta,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ."
positive,Delta,@JetBlue I only fly Jet Blue
neutral,Delta,@JetBlue Perhaps you need to start recruiting @msbgu ;)
positive,Delta,@JetBlue Start including PTO in your getaway packages and I'm all in
positive,Delta,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?
positive,Delta,@JetBlue's flight Flight Booking Problems experience is pretty great!
negative,Delta,@JetBlue still waiting to board and see if they will give us the exit row.
positive,Delta,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business
negative,Delta,"@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was."
negative,Delta,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
negative,Delta,@JetBlue I'm over that honestly just would like to get going on the journey.
negative,Delta,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."
negative,Delta,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.
negative,Delta,@JetBlue I don't believe so. That's not what the team has told us.
negative,Delta,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.
negative,Delta,@JetBlue #1691 out of JFK. no one has info &amp; no answers as to why we boarded the plane. the team is in an awkward spot &amp; everyone is cranky
neutral,Delta,@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG
negative,Delta,@jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help!
neutral,Delta,@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.
negative,Delta,@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out &amp; expect the unexpected
negative,Delta,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO
negative,Delta,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!
positive,Delta,"���@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!�۝ Thank you!"
negative,Delta,@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong
negative,Delta,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!"
negative,Delta,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations
negative,Delta,@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
negative,Delta,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?"
positive,Delta,@JetBlue thanks! Have a good Sunday.
negative,Delta,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"
negative,Delta,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed &amp; saved all trip 2 sit @airport again?
negative,Delta,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."
negative,Delta,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed."
neutral,Delta,His name is Enzo _��_ RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg
negative,Delta,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month."
neutral,Delta,@JetBlue Flight 136 departed Phoenix at 1:30 am
negative,Delta,@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.
negative,Delta,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.
neutral,Delta,@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU
negative,Delta,"@JetBlue, your hold music sucks."
neutral,Delta,@JetBlue Customer of the year? http://t.co/epqqONHO2H
negative,Delta,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too."
negative,Delta,@JetBlue no excuse though for 3 gate changes though.
negative,Delta,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped."
negative,Delta,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?
negative,Delta,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
positive,Delta,@JetBlue thank you. We are finally at the gate.
positive,Delta,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
negative,Delta,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless
negative,Delta,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!
neutral,Delta,@JetBlue don't I always?
positive,Delta,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks
negative,Delta,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"
negative,Delta,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
negative,Delta,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.
negative,Delta,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE
negative,Delta,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.
positive,Delta,@JetBlue they were amazing and thank you!
negative,Delta,"@JetBlue and have empty ""help"" desks"
negative,Delta,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures"
negative,Delta,@JetBlue according to jfk plenty of planes are landing. No problem there
neutral,Delta,@JetBlue when will the system be up and running?
negative,Delta,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
positive,Delta,���@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)�۝ Your welcome! Not on this flight. It was a quickie;)
negative,Delta,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again
neutral,Delta,@JetBlue 795 to Austin
positive,Delta,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!"
negative,Delta,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.
negative,Delta,"@JetBlue where is the ""award winning service""?"
negative,Delta,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.
negative,Delta,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
negative,Delta,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK
negative,Delta,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj
negative,Delta,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?
negative,Delta,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you"
positive,Delta,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!
negative,Delta,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful
positive,Delta,@JetBlue BOS. Everything current now. Thanks for the follow up
negative,Delta,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?
positive,Delta,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG
positive,Delta,@JetBlue things happen it's ok just wish I was on the beach and not in the airport
negative,Delta,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
neutral,Delta,@JetBlue any idea when the flight will actually take off?
positive,Delta,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ
negative,Delta,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
positive,Delta,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks
negative,Delta,@JetBlue what's the delay if the system isn't down?
neutral,Delta,@JetBlue Not blaming Jet Blue. This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.
negative,Delta,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
negative,Delta,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.
neutral,Delta,@JetBlue and ask she load the bag for my flight
negative,Delta,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards"
negative,Delta,@JetBlue get flight 16 into the air
negative,Delta,@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.
positive,Delta,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"
positive,Delta,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse
negative,Delta,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it"
negative,Delta,@JetBlue I'm also a mosaic customer and fly jet blue ALOT....
negative,Delta,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate
negative,Delta,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight
negative,Delta,@JetBlue #489. Flight #589 is departing before we even board
positive,Delta,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job
negative,Delta,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"
positive,Delta,@JetBlue it's only because I'm wearing #TrueBlueColors!
neutral,Delta,@JetBlue flight16?
negative,Delta,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
negative,Delta,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489"
neutral,Delta,@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC
negative,Delta,@JetBlue how can your entire system go down? No IT? Really?
negative,Delta,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue
negative,Delta,@JetBlue seriously? System down? No IT?
positive,Delta,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
negative,Delta,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston"
negative,Delta,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"
neutral,Delta,@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?
positive,Delta,@JetBlue got it. thanks the quick reply.
negative,Delta,@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job?
negative,Delta,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
neutral,Delta,@JetBlue do bags still fly free or have you started charging? thanks!
positive,Delta,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
positive,Delta,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed."
neutral,Delta,@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95
positive,Delta,"@JetBlue thx, social media person!"
negative,Delta,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?
neutral,Delta,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours
neutral,Delta,"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers &amp; crew get there safely!"
negative,Delta,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!"
negative,Delta,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!
negative,Delta,"@JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."
positive,Delta,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #FlyFi��_ http://t.co/NY6CS7jRuV
negative,Delta,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"
positive,Delta,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was
neutral,Delta,@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc
negative,Delta,"@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you..."
negative,Delta,@JetBlue ..... No crew at our gate.
positive,Delta,@JetBlue _��__��__��__��_ yall are really better then American Airlines though.
negative,Delta,@JetBlue why don't YOU tell them to update the boards?!
positive,Delta,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy
negative,Delta,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"
negative,Delta,@JetBlue you want me to talk to the wall?
positive,Delta,@JetBlue Great service from PBI to HPN! Thanks.
negative,Delta,@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .
neutral,Delta,@JetBlue hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.
positive,Delta,"@JetBlue done, thank you!"
negative,Delta,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ
neutral,Delta,@JetBlue will do.
negative,Delta,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
neutral,Delta,@JetBlue ok should I start looking into other flights?
negative,Delta,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
neutral,Delta,@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?
negative,Delta,@JetBlue we need an ETA please
neutral,Delta,@JetBlue you can 100% confirm that?
negative,Delta,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free
negative,Delta,@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?
negative,Delta,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
negative,Delta,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."
negative,Delta,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks."
neutral,Delta,@JetBlue we are on flight 751 and were returning to the gate can you provide any information?
negative,Delta,@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???
negative,Delta,@JetBlue suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline
neutral,Delta,@JetBlue I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?
positive,Delta,"@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service"
negative,Delta,@JetBlue how about an update on flight 475 leaving tf green delayed
negative,Delta,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed
negative,Delta,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?
neutral,Delta,@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.
negative,Delta,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
positive,Delta,@JetBlue okay thank you! I'll check with them again!
negative,Delta,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?
positive,Delta,"���@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock�۝ &gt; Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks"
positive,Delta,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!
positive,Delta,@JetBlue Thanks! See you soon!
negative,Delta,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??"
positive,Delta,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery
neutral,Delta,@JetBlue should I expect delays at dca for 7am departure? Going to Orlando on flight 723
negative,Delta,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
negative,Delta,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
negative,Delta,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
negative,Delta,@JetBlue just lost very loyal customers who use them 4-10 times a year.
positive,Delta,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?
negative,Delta,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. _���
positive,Delta,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.
negative,Delta,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..
neutral,Delta,@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers
positive,Delta,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired
negative,Delta,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
neutral,Delta,@JetBlue Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320. Don't want any surprises
neutral,Delta,@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?
neutral,Delta,@JetBlue Follow me pls?
negative,Delta,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting
negative,Delta,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck
negative,Delta,@JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this
negative,Delta,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
positive,Delta,@JetBlue thank you thank you! I finally set up the jetblue app! Yay!
negative,Delta,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?
positive,Delta,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome
negative,Delta,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
negative,Delta,@JetBlue I am But Your customer service is Brutal.
neutral,Delta,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH
positive,Delta,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work _��_
positive,Delta,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
negative,Delta,@JetBlue flight attendant was hesitant to give me more baby sized cookies
negative,Delta,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood
positive,Delta,@JetBlue thank you _��_ standing in line now!
negative,Delta,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!
neutral,Delta,@JetBlue is that supposed to change in the near future?
positive,Delta,@JetBlue thank you
neutral,Delta,Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey
negative,Delta,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting."
neutral,Delta,@JetBlue I will when I land.
negative,Delta,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.
negative,Delta,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional
neutral,Delta,@JetBlue do bags still fly for free anymore?
negative,Delta,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..
negative,Delta,"@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!"
neutral,Delta,@JetBlue flite454
negative,Delta,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.
neutral,Delta,@JetBlue when will you release flights for February 2016?
negative,Delta,@JetBlue we are well aware. Insufficient info. No options.
negative,Delta,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC
negative,Delta,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children
negative,Delta,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence
negative,Delta,@JetBlue still waiting for bags from flight 26. It landed an hour ago.
negative,Delta,@JetBlue Complete waste of an entire day. Pathetic.
negative,Delta,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE
neutral,Delta,@JetBlue I would love to Fort Lauderdale now that would cool.
positive,Delta,@JetBlue @L_Burley11 -- the best!!!
positive,Delta,@JetBlue thanks for bringing my son home to me.
positive,Delta,@JetBlue you got yourselves hot ladies flying the air for life #loyal
positive,Delta,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed
negative,Delta,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh
negative,Delta,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service _��_
negative,Delta,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
neutral,Delta,@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?
positive,Delta,@JetBlue thanks so much. Can't wait to fly with you guys :)
negative,Delta,"@JetBlue Flight 2202 out of JFK, 2 &amp; 1/2 hr delay. I could get over it if it was just weather reLate Flightd, but considering it's not - Come on"
positive,Delta,"@JetBlue OK, thank you."
positive,Delta,@JetBlue thanks for a speedy flight time recovery.
positive,Delta,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
neutral,Delta,@JetBlue Re: Flight 8088 SXM&gt;JFK what time does bus leave hotel on Feb 22? Mass confusion here.
neutral,Delta,@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat
positive,Delta,@JetBlue would you say a delay is more likely? Thanks so much.
positive,Delta,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26."
neutral,Delta,@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?
positive,Delta,"@JetBlue If you ""follow"" me, I will be able to DM you. Thanks."
neutral,Delta,@JetBlue Tomorrow wouldn�۪t have been soon enough! Thank you for the info!
negative,Delta,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd"
positive,Delta,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!
positive,Delta,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice������"
negative,Delta,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes"
neutral,Delta,"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon"
negative,Delta,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
neutral,Delta,@JetBlue yes Party is Over _���
positive,Delta,@JetBlue thank you!
positive,Delta,@JetBlue he just went above and beyond to be helpful
negative,Delta,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found
neutral,Delta,@JetBlue that selfie was extreme.
positive,Delta,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
positive,Delta,@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.
positive,Delta,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend
positive,Delta,@JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks!
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC
neutral,Delta,@JetBlue Boston gate C12
neutral,Delta,@JetBlue will I be charged a fee to do so?
neutral,Delta,@JetBlue thanks. Can you change the music in the boarding gates?
negative,Delta,@JetBlue what crew? No one here is helping.
neutral,Delta,@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr
negative,Delta,"@JetBlue If this is customer service, then please call me."
negative,Delta,"@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!"
positive,Delta,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.
positive,Delta,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.
positive,Delta,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"
negative,Delta,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail"
negative,Delta,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this
neutral,Delta,@JetBlue What's your current checked bag price policy? I fly this coming week and couldn't find anything definitive.
neutral,Delta,@JetBlue are we scheduled to depart as scheduled?
negative,Delta,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait
neutral,Delta,@JetBlue will we be able to watch the Oscars on our flight tomorrow?
negative,Delta,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?
negative,Delta,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!"
negative,Delta,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage"
neutral,Delta,@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
positive,Delta,@JetBlue Exciting times ahead! _���_�_�
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE
negative,Delta,@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone
negative,Delta,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.
positive,Delta,@JetBlue Counting on your flight 989 to get to DC!
negative,Delta,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."
neutral,Delta,@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...
neutral,Delta,@JetBlue I sure hope you guys get me to DC to speak tomorrow! &amp; @JohnNosta &amp; @United: I'm winning here with @JetBlue
negative,Delta,"@JetBlue there is no supervisor available, so they couldn't do anything."
negative,Delta,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything."
neutral,Delta,@JetBlue status of flight 684 from MCO to LGA tomorrow?
neutral,Delta,@jetblue what good with the inflight WiFi?
negative,Delta,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?
negative,Delta,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least."
negative,Delta,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26
negative,Delta,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"
neutral,Delta,@JetBlue what's the status of flight 1272 diverted to RIC? When will it depart back for LGA?
negative,Delta,@JetBlue You already Cancelled Flightled the one b4 us to DCA
negative,Delta,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours."
negative,Delta,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
positive,Delta,@JetBlue great flight http://t.co/E0R0NTO4TR
positive,Delta,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
positive,Delta,@JetBlue Great thank you!
negative,Delta,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.
negative,Delta,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.
negative,Delta,@JetBlue send more service agents so all the stranded passengers can be helped!!!_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�_٠�
negative,Delta,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved
positive,Delta,@JetBlue good to hear. Thx for being responsive.
neutral,Delta,@JetBlue Yup. MCO. 82�!!
neutral,Delta,@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3
negative,Delta,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
positive,Delta,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue"
neutral,Delta,@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON
positive,Delta,"@JetBlue thanks so much for help Us, u r amazing!"
neutral,Delta,"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher."
positive,Delta,@JetBlue #kudos! And we're done and heading to warmer weather!
neutral,Delta,@JetBlue actually flight 1089 not 1098
neutral,Delta,@JetBlue BOS to DCA 1098 at 7:16 pm.
negative,Delta,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise
negative,Delta,@JetBlue *cough* #awkward!
negative,Delta,@JetBlue you guys need live chat.
negative,Delta,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.
positive,Delta,@JetBlue Awesome! Thank you! ;)
neutral,Delta,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw
negative,Delta,@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
negative,Delta,@JetBlue got it wish they would communicate more w us
negative,Delta,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue
neutral,Delta,@JetBlue Using JetBlue miles?
negative,Delta,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!
negative,Delta,@JetBlue that sucks. Oh well.
negative,Delta,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy
neutral,Delta,@JetBlue Using JetBlue air miles?
negative,Delta,@JetBlue someone is here but has no info smh one bag came off and then nothing
negative,Delta,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.
neutral,Delta,@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!
negative,Delta,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
negative,Delta,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
positive,Delta,@JetBlue thanks for update http://t.co/K7uBOTMr1r
neutral,Delta,@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.
neutral,Delta,@JetBlue I can't call right now. My baby just fell asleep.
positive,Delta,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet
negative,Delta,"@JetBlue it seems I never received an ID, just a password."
neutral,Delta,@JetBlue yesterday's deal?
neutral,Delta,@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor
neutral,Delta,@JetBlue I have an email that says I have to sign on to the travel bank? How do I that?
negative,Delta,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."
negative,Delta,@JetBlue where did my travel bank credit go? I can't call you right now.
positive,Delta,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age &amp; I said 30. We giggled. #goodgenes #ilookyoung
positive,Delta,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app, web, etc. Still love u guys!"
positive,Delta,@JetBlue thank you! I'm excited to fly with you for the first time.
positive,Delta,Thank U _��� ���@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)�۝
positive,Delta,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!
negative,Delta,"@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!"
neutral,Delta,@JetBlue What are your rules on checked baggage and carry ons from SLC to SJO?
positive,Delta,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated
neutral,Delta,@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;)
positive,Delta,@JetBlue Thank you Alicia! #ExceptionalService
negative,Delta,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us _��_ please we need That baggage"
negative,Delta,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogot�� today, Colombian employees treated us badly , need help please"
negative,Delta,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue
negative,Delta,@JetBlue Cancelled Flighted _���
negative,Delta,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!"
neutral,Delta,@JetBlue minutes to spare.
negative,Delta,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"
negative,Delta,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"
negative,Delta,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me
negative,Delta,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"
neutral,Delta,@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward
positive,Delta,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.
neutral,Delta,@JetBlue yup 33036 feet. But no selfie.
positive,Delta,@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq
neutral,Delta,@JetBlue the you above all commercials? Like the legroom one
neutral,Delta,@JetBlue Will do. I'll tell him you say hey.
neutral,Delta,"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s"
positive,Delta,@JetBlue ok thank you for the quick response JetBlue still the best comp
positive,Delta,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
negative,Delta,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
negative,Delta,@jetblue had me on hold foreverrrrrr
negative,Delta,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."
negative,Delta,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight &amp; then Cancelled FlightLED IT. How can you fix this?
neutral,Delta,@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr
positive,Delta,@JetBlue oh definitely. I kind of only fly JetBlue.
negative,Delta,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees
positive,Delta,@JetBlue thanks for getting me to Orlando early #happiness
neutral,Delta,"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, &amp; orphan care! #flyingitforward http://t.co/fn2QXybT9K"
neutral,Delta,@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc
neutral,Delta,"@JetBlue I'd go back to Haiti to deliver shoes, books&amp;medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI"
neutral,Delta,@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv
neutral,Delta,@JetBlue I would like to receive offers.
neutral,Delta,"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?"
neutral,Delta,"@JetBlue offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause"
neutral,Delta,@JetBlue When are you guys doing a dualcam with @RedReserve ?
neutral,Delta,@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg
negative,Delta,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.
neutral,Delta,@JetBlue do you have a waiver for NY weather today?
positive,Delta,@JetBlue got it. Thanks
negative,Delta,���@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?�۝Unfortunately yes ���������� #WereNotinCaliAnymore
positive,Delta,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth _�ԍ_�ԍ _��_ #happytweet"
neutral,Delta,@JetBlue going to San Juan!
negative,Delta,@jetblue is the website down? Can't print boarding pass
positive,Delta,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future"""
positive,Delta,@JetBlue Thanks!
neutral,Delta,@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???
positive,Delta,@JetBlue Thanks for the complimentary upgrade to first. You are the best!
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS
positive,Delta,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)"
positive,Delta,"@JetBlue @Airbus Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues #Passion #AeroJobMarket #avgeek"
positive,Delta,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
positive,Delta,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood
neutral,Delta,@JetBlue real shit my nigga north don't play around!
positive,Delta,@JetBlue word thanks
neutral,Delta,@JetBlue by any chance do u offer fresh guacamole on your flights
neutral,Delta,@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound _��_������_���
neutral,Delta,@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr
neutral,Delta,@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?
neutral,Delta,@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG
neutral,Delta,@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF
negative,Delta,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)"
negative,Delta,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?"
negative,Delta,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
positive,Delta,"@JetBlue 162, SMF to JFK!"
neutral,Delta,"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh"
neutral,Delta,@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate &amp; amazing customer service #nomoreaggravation
negative,Delta,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
negative,Delta,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue
negative,Delta,@JetBlue now we are delayed until 1:02! This is ridiculous
negative,Delta,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
negative,Delta,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)
negative,Delta,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."
neutral,Delta,@JetBlue oh. Makes sense. My bad.
negative,Delta,@JetBlue 1242 now?! I may cry!
negative,Delta,@JetBlue why won't the site let me book tickets for nov for jfk to kin?
negative,Delta,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348
positive,Delta,@JetBlue of course !!!!
positive,Delta,@JetBlue thank you
positive,Delta,@JetBlue thanks! I'll do it.
negative,Delta,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
positive,Delta,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.
neutral,Delta,"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?"
neutral,Delta,@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD
positive,Delta,@JetBlue thanks!
neutral,Delta,"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?"
positive,Delta,@JetBlue thank you so much for your effort
positive,Delta,@JetBlue thanks for letting us know. Hoping for no more delays!
negative,Delta,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!
neutral,Delta,@JetBlue flight 1183 to Orlando.
negative,Delta,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?"
neutral,Delta,@JetBlue my phone number when you have any news for me is (631)891-5722
negative,Delta,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay
neutral,Delta,@JetBlue _��_ I used points can I get them back if I decide not to go?
neutral,Delta,@JetBlue is that one on the picture http://t.co/lxwbsfxfj0
negative,Delta,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!
positive,Delta,@JetBlue thanks!!
neutral,Delta,@JetBlue can you share where it is coming from?
neutral,Delta,@JetBlue weather where? It's 60 in SFO and flight 834 is still on time to boston.
neutral,Delta,���@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.�۝ Will do!
negative,Delta,@JetBlue whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point?
positive,Delta,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed
negative,Delta,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo
neutral,Delta,@JetBlue April 6th. Anything specific I should know for my first flight?
negative,Delta,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer
negative,Delta,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk
negative,Delta,Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida!
neutral,Delta,"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)"
negative,Delta,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O
positive,Delta,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter
neutral,Delta,@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi
neutral,Delta,@JetBlue do you think snow in boston on 2/24 will effect my flight?
neutral,Delta,@JetBlue @markie_post I'd like to see Markie too.
neutral,Delta,@JetBlue who do you think is gonna win Mayweather or Pacquiao?
negative,Delta,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst
positive,Delta,@JetBlue yes! Terra blue chips were my favorite. :)
positive,Delta,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
neutral,Delta,@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw
neutral,Delta,@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!
negative,Delta,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.
negative,Delta,@JetBlue just called that number and left message. Are you at to pass along message to team too?
positive,Delta,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA�۝"
positive,Delta,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!
negative,Delta,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours &amp; we will have 2 sleeping kids when we land
negative,Delta,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT
positive,Delta,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK"
negative,Delta,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu
negative,Delta,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?
positive,Delta,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM
positive,Delta,@JetBlue thanks...
negative,Delta,.@JetBlue i'm sorry. Boarding chaos is underway. Please query again post scrum.
negative,Delta,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .
neutral,Delta,"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?"
neutral,Delta,.@JetBlue process begins 6:48
negative,Delta,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.
negative,Delta,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.
negative,Delta,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!
negative,Delta,@JetBlue I'm a trying ! But I'm tired and getting grumpy !
negative,Delta,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning"
negative,Delta,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane &amp; adding 2 hrs to the flight?
negative,Delta,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats"
neutral,Delta,@JetBlue imma need the hook up tho
positive,Delta,@JetBlue thanks!
neutral,Delta,@JetBlue so what about California
neutral,Delta,@JetBlue Thanks. Which day of the week is the direct? The flights I saw went thru JFK ��ە��
neutral,Delta,@JetBlue Hawaii what deals u have for me
neutral,Delta,@JetBlue Thank you.
negative,Delta,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt
neutral,Delta,@JetBlue y'all got prices for the low??
positive,Delta,@JetBlue - looking forward to it when we finally take off.
negative,Delta,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed."
negative,Delta,"@JetBlue, why must you always delay my Late Flight night Orlando flights? _���"
negative,Delta,@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts?
negative,Delta,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off
positive,Delta,@JetBlue Please come to Indianapolis!
negative,Delta,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight
neutral,Delta,@JetBlue When will you release November flights for Flight Booking Problems?
negative,Delta,".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF"
negative,Delta,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
negative,Delta,@JetBlue Noooo!! Why is our previously direct flight from FLL&gt;SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. _��_
negative,Delta,Well lets see. You could pay for my Negroni with bitcoin. @JetBlue
neutral,Delta,@JetBlue do you know when the schedule for dec 2015 will be released?
neutral,Delta,@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?
positive,Delta,@JetBlue okay thanks. Hope to be flying with you guys soon!
neutral,Delta,@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.
neutral,Delta,@JetBlue I'm flying your airline just out of #LGA _���
positive,Delta,@JetBlue he loved the #natural #beefjerky snacks_���
positive,Delta,@JetBlue thanks for your reply. It was flight 1572.
positive,Delta,@JetBlue who is he I must send a note!!! Too good for words!
neutral,Delta,"@jetblue captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!"
negative,Delta,@JetBlue can't seem to DM you guys.. JDHADP
positive,Delta,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!
negative,Delta,@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe?
negative,Delta,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
positive,Delta,@JetBlue It was fabulous! Very pleased.
neutral,Delta,@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt
neutral,Delta,@JetBlue you know it!!
neutral,Delta,@JetBlue @hanneslohmann cool
positive,Delta,@JetBlue u the real MVP http://t.co/jWL26G6lRw
positive,Delta,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!
positive,Delta,"@JetBlue messaged you, thanks"
neutral,Delta,@JetBlue will I be compensated for delays or Cancelled Flightlation?
positive,Delta,@JetBlue I will. Thank you!
neutral,Delta,@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?
negative,Delta,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"
neutral,Delta,@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY
negative,Delta,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.."
negative,Delta,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."
neutral,Delta,@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?
negative,Delta,@JetBlue has the worst customer service out of any airline company. #dontflythem
negative,Delta,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?
negative,Delta,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"
positive,Delta,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
neutral,Delta,@JetBlue can I switch my seat for my trip on Sunday?
positive,Delta,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
negative,Delta,@JetBlue what is the reason for the delay
neutral,Delta,@JetBlue where do I add my AA loyalty number to my Jetblue reservation?
positive,Delta,@JetBlue I'll see you on board again soon!
neutral,Delta,@JetBlue is flt 1202 delayed?
neutral,Delta,@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair
positive,Delta,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
neutral,Delta,@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ
positive,Delta,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance
neutral,Delta,@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday
neutral,Delta,@JetBlue well mine sure aren't anything to write home about!
positive,Delta,This is so smart it makes me angry MT @JetBlue: We�۪ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe
positive,Delta,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday
neutral,Delta,@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P
positive,Delta,@JetBlue i love this song &lt;3 thanks @JetBlue
neutral,Delta,@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business
neutral,Delta,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r
neutral,Delta,@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta
positive,Delta,@JetBlue currently dancing in the terminal. love Stevie!
positive,Delta,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)
neutral,Delta,@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp
neutral,Delta,@JetBlue will you please start offering more routes out of @triflight to more locations
positive,Delta,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros�۝"
positive,Delta,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
negative,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy
neutral,Delta,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me
positive,Delta,@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest
positive,Delta,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
negative,Delta,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?
positive,Delta,@JetBlue sent :-) curious to see what kind of comp we get.
positive,Delta,@JetBlue I can't wait to hear back from you regarding the internship opportunity! _��_
neutral,Delta,@JetBlue why don't you fly to #nashville? :(
negative,Delta,"@JetBlue I ��_��� Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx &amp; got in 2 hrs Late Flight. What will be done?"
negative,Delta,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?
neutral,Delta,@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet
neutral,Delta,@JetBlue what's a good address to send feedback over email?
positive,Delta,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
negative,Delta,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?
neutral,Delta,@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S
neutral,Delta,@JetBlue OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.
negative,Delta,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"
positive,Delta,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
negative,Delta,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating."
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ
neutral,Delta,@JetBlue trivia contest to win flight. 1 question. RT and Follow &amp; I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus
positive,Delta,@JetBlue I definitely will. Thanks!
positive,Delta,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW
negative,Delta,@JetBlue something they're not telling us (2)
neutral,Delta,@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)
negative,Delta,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
negative,Delta,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof
positive,Delta,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
negative,Delta,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"
negative,Delta,@JetBlue mechanical failure isn't Boston' fault.
positive,Delta,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)
negative,Delta,@JetBlue 290 to Boston
neutral,Delta,@JetBlue thanks bae
negative,Delta,@JetBlue I�۪m going to miss a hugely important meeting because of your constant delays #itscostingmeincome
positive,Delta,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air
positive,Delta,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB"
negative,Delta,@JetBlue when your flights delayed :)))&gt;&gt;&gt;
positive,Delta,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"
neutral,Delta,@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.
positive,Delta,@JetBlue you guys rock!! http://t.co/LA397zaoAY
positive,Delta,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue"
negative,Delta,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup
positive,Delta,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
neutral,Delta,@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu
negative,Delta,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue"
positive,Delta,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"
neutral,Delta,"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward"
neutral,Delta,@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?
positive,Delta,@JetBlue Success! Good work JetBlue team
neutral,Delta,@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.
positive,Delta,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav
positive,Delta,@JetBlue beautiful ride. Thanks again:)
positive,Delta,@JetBlue perfect! Probably need some coffee to stay awake during the night ;)
negative,Delta,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY
negative,Delta,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue"
positive,Delta,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
negative,Delta,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance."
neutral,Delta,@JetBlue are there any food places open at the JFK T5 24//?
negative,Delta,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided
negative,Delta,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue."
negative,Delta,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."
neutral,Delta,@JetBlue no. Did not catch his name. I am sure Jason will know.
negative,Delta,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
negative,Delta,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue
negative,Delta,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
positive,Delta,@JetBlue haha no need to apologize _��� I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
neutral,Delta,@JetBlue Oh I will. #Disney bound. #workhard #playsoon
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu
negative,Delta,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding
negative,Delta,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/"
neutral,Delta,@JetBlue you guys get rid of the hip hop stations on Sirius XM?
negative,Delta,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(
negative,Delta,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
neutral,Delta,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT
negative,Delta,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay &amp; possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated
positive,Delta,@JetBlue can't wait! I'll be the one who can't contain herself. _���
negative,Delta,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!
positive,Delta,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
positive,Delta,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.
neutral,Delta,"@JetBlue Spent most of the winter in NNY with Mom, JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown"
neutral,Delta,@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?
negative,Delta,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.
negative,Delta,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!"
neutral,Delta,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj
neutral,Delta,@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro
neutral,Delta,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp
positive,Delta,@JetBlue PDX to JFK was suuuuper HOT.
neutral,Delta,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe"
neutral,Delta,@JetBlue Is it June yet? _��_
neutral,Delta,@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA
neutral,Delta,@JetBlue ETA for flight 802 into Orlando this morning
neutral,Delta,"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only."
neutral,Delta,@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW
neutral,Delta,@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr
negative,Delta,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.
negative,Delta,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?
negative,Delta,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. _���_�Լ we have schedules too
neutral,Delta,"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward"
negative,Delta,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.
negative,Delta,@JetBlue needs to get its act together in #PHX
neutral,Delta,@JetBlue @cflanagian she's on to something
neutral,Delta,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t
positive,Delta,"@JetBlue Love you, bae. #JetBae"
neutral,Delta,@JetBlue probably not anymore.
neutral,Delta,@JetBlue - I look forward to getting this resolved. I will be in touch.
negative,Delta,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"
negative,Delta,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy
neutral,Delta,@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.
neutral,Delta,@JetBlue 108 to Portland Maine
negative,Delta,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
positive,Delta,@JetBlue You definitely will!
negative,Delta,@JetBlue and stranded passengers aren't being helped to get another flight?
positive,Delta,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken
positive,Delta,@JetBlue ugh always know a way to my heart _���_٪�
neutral,Delta,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo
negative,Delta,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?
negative,Delta,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...
neutral,Delta,@JetBlue thanks for the help
negative,Delta,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight
negative,Delta,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue
negative,Delta,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
negative,Delta,"@JetBlue the one man in baggage office says ""I dunno"". HELP"
negative,Delta,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice
negative,Delta,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
negative,Delta,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW
positive,Delta,@JetBlue Thank you guys! Brilliant customer service
negative,Delta,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open."
negative,Delta,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin
positive,Delta,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"
neutral,Delta,"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate."
positive,Delta,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?
neutral,Delta,"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?"
negative,Delta,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!
negative,Delta,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues
negative,Delta,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
negative,Delta,@jetblue we never received that $15 credit for inoperable tv's on our SFO &gt; JFK flight 2 weeks ago. never got an email...
positive,Delta,"@JetBlue, was far less painful than what was coming from Avis. _�ժ"
neutral,Delta,@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends
neutral,Delta,@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG
neutral,Delta,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it
positive,Delta,@JetBlue my flight attendant Angel was awesome. #415 #kudos
neutral,Delta,@JetBlue Washington DC (:
positive,Delta,@JetBlue thank you #loyalmosaicmember
negative,Delta,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane
negative,Delta,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
neutral,Delta,@JetBlue flight 2302 from JFK to BUF.
positive,Delta,@JetBlue thank you very very much!! _�ժ_�ժ
positive,Delta,@JetBlue Awww thank you B6! Glad to hear it! Made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :)
negative,Delta,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac
negative,Delta,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail
positive,Delta,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!
negative,Delta,@JetBlue time to reevaluate my nyc carrier.
neutral,Delta,@JetBlue we are bringing 2 guitars. can we bring them as carry on?
negative,Delta,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
negative,Delta,@JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am
positive,Delta,@JetBlue I LOVE JET BLUE!
negative,Delta,@JetBlue how come you're responding to everyone else and not me #wtf
neutral,Delta,"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?"
neutral,Delta,@JetBlue Can I bring my dog on board?
positive,Delta,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. _�ժ
positive,Delta,@JetBlue @NinaDavuluri _���cool
neutral,Delta,@JetBlue Maybe I'll just go to Cleveland instead.
positive,Delta,@JetBlue yes! Always a treat to fly with you guys! _��_������
positive,Delta,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.
neutral,Delta,@JetBlue Hi. I'm trying to find a flight to the Middle East.
negative,Delta,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue
negative,Delta,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.
negative,Delta,@JetBlue I love your flights! But theres always some delay unfortunately
positive,Delta,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30"
negative,Delta,@JetBlue my butt hurts.
negative,Delta,@JetBlue that's what they told me half an hour ago
negative,Delta,@JetBlue I have been hanging here for almost an hour
negative,Delta,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now."
negative,Delta,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?
positive,Delta,@JetBlue safety first !! #lovejetblue
negative,Delta,@JetBlue delayed flight bummer
positive,Delta,@JetBlue here in Austin I saw the water bottles &amp; snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
positive,Delta,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal."
negative,Delta,"@jetblue well, we're on our way now, but more than half my tv channels are just static. _���"
neutral,Delta,@JetBlue any idea when November-December 2015 travel opens up?
neutral,Delta,@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu
positive,Delta,@JetBlue thanks so much!! ��_����Ϭ very relaxing flight!
neutral,Delta,@JetBlue alright.
neutral,Delta,@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd
negative,Delta,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?
negative,Delta,@JetBlue shut up an turn on the tvs/music
neutral,Delta,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe
positive,Delta,@JetBlue excellent. you guys are the best
positive,Delta,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response."
neutral,Delta,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. Fingers crossed. Cutting it close to my travel dates.
neutral,Delta,@JetBlue do you do any discounts for volunteer firefighters?
neutral,Delta,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!"
negative,Delta,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price"
negative,Delta,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.
positive,Delta,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
negative,Delta,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.
positive,Delta,@JetBlue thanks JB!! This is why I _�ժ you!
positive,Delta,"@JetBlue but thank you! Love, an anxious flyer."
positive,Delta,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.
negative,Delta,@JetBlue I don't want to seem crazy! Have already asked twice!
neutral,Delta,@JetBlue Flight I want to book was $320 one day; went to purchase next day &amp; price doubled to $737. Inquiring on chance it may go down?
negative,Delta,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
negative,Delta,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.
negative,Delta,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
negative,Delta,@JetBlue can you give me an update on flight 1684 MCO-&gt;JFK? They're saying mechanical issues but will not disclose what they are...
negative,Delta,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E
negative,Delta,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?
positive,Delta,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ������_�ԍ
positive,Delta,"@JetBlue awesome, thanks!"
neutral,Delta,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx
negative,Delta,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"
positive,Delta,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!
negative,Delta,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary"
negative,Delta,@jetblue is giving me false hope of ever getting home
neutral,Delta,"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold"
positive,Delta,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.
neutral,Delta,"@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!"
positive,Delta,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."
neutral,Delta,"@JetBlue and of course that was supposed to say Logan, not login"
positive,Delta,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!
positive,Delta,@JetBlue @TSA JetBlue never disappoints !
neutral,Delta,"_���_��� RT���@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.�۝"
neutral,Delta,"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?"
negative,Delta,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help."
neutral,Delta,@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.
negative,Delta,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.
neutral,Delta,@JetBlue yes slc on 4/19
negative,Delta,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1
neutral,Delta,@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?
positive,Delta,@JetBlue thanks for your help! #jetbluesofly
neutral,Delta,@jetblue I was able to access it by using the drop down instead of clicking on the tab.
negative,Delta,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
positive,Delta,"@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
negative,Delta,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.
neutral,Delta,@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC
neutral,Delta,@JetBlue what is the Mosiac 800 #?
negative,Delta,@JetBlue I can probably find some of them. Are the ticket #s on there?
negative,Delta,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans"
positive,Delta,"@JetBlue okie doke! Knowing you, you will fix this ;)"
neutral,Delta,@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...
neutral,Delta,@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.
negative,Delta,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!
positive,Delta,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my ���only�۝ airline for all my biz travel since I moved from BOS. :("
neutral,Delta,@JetBlue Just sent it
neutral,Delta,@JetBlue a little vino wouldn't hurt _ٍ�
neutral,Delta,@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1
positive,Delta,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)
negative,Delta,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!
positive,Delta,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA
negative,Delta,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?"
negative,Delta,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi
positive,Delta,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.
neutral,Delta,"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp"
neutral,Delta,@JetBlue short stop at JFK before IAD
negative,Delta,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!
positive,Delta,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.
neutral,Delta,@JetBlue Does @AirCanada not take fraud as seriously?
negative,Delta,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."
negative,Delta,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?
negative,Delta,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?
positive,Delta,@JetBlue thanks
positive,Delta,@JetBlue Then en route to the airport the rebooked ticket was refunded.
neutral,Delta,@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF &amp; The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778
negative,Delta,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
negative,Delta,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?
negative,Delta,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."
positive,Delta,@JetBlue we made it safe and sound. Thank you for the safe travels.
negative,Delta,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
neutral,Delta,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.
negative,Delta,@JetBlue But jet blue had Cancelled Flighted my ticket &amp; never reissued it.
neutral,Delta,"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money."
negative,Delta,"@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"
negative,Delta,@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.
neutral,Delta,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?
negative,Delta,@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.
negative,Delta,@JetBlue Why would you charge money to transfer points to someone?
positive,Delta,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. _�ԍ_�ԍ"
negative,Delta,@JetBlue doesn't help if I have to fly on specific days
negative,Delta,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
positive,Delta,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
neutral,Delta,@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.
neutral,Delta,@JetBlue Sent my suggestion and comments via the link provided..
negative,Delta,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.
positive,Delta,@JetBlue I love you
neutral,Delta,@JetBlue Ever consider coming to Memphis? Need some TrueBlue service and fares badly!!
negative,Delta,@JetBlue what's up w flt 4? Brothers fianc̩ sitting on board for 30mins w tech issues.
positive,Delta,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me _��__��__��_������������������"
negative,Delta,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?
negative,Delta,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded
negative,Delta,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee
negative,Delta,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee
positive,Delta,"@JetBlue Utah, I think. And thanks!"
positive,Delta,@JetBlue thank you!
neutral,Delta,@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.
positive,Delta,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. _�ժ #lovejetblue #onlyblue #jetblueforever"
negative,Delta,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying."
positive,Delta,@JetBlue great flight and crew! Flight 51 from BOS to MCO
negative,Delta,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.
positive,Delta,@JetBlue That's why I love JetBlue! #truebluemember4life
positive,Delta,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!"
neutral,Delta,"@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions"
positive,Delta,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.
negative,Delta,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
negative,Delta,@JetBlue - He Cancelled Flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable
neutral,Delta,@JetBlue Thanks! I just sent a few DMs.
negative,Delta,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account
negative,Delta,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited
negative,Delta,.@JetBlue @ZKatcher _���_���_���_���_���OMG. Bored &amp; read through this convo.. Seems like JetBlue is on point.
negative,Delta,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
negative,Delta,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.
neutral,Delta,"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines."
negative,Delta,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain
negative,Delta,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc
negative,Delta,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"
negative,Delta,@JetBlue i am here - what is your resolution?
positive,Delta,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies &amp; sea. (And they DELIVER on that promise)"
positive,Delta,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT
negative,Delta,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?
negative,Delta,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?
negative,Delta,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited
negative,Delta,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
negative,Delta,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
negative,Delta,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport"
negative,Delta,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap
negative,Delta,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.
negative,Delta,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice
positive,Delta,@JetBlue you guys are lucky I love you
negative,Delta,@JetBlue Maybe stop telling people the wrong info on your customer service calls.
negative,Delta,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham."
negative,Delta,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer
negative,Delta,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid
negative,Delta,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of
negative,Delta,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr
negative,Delta,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl"
negative,Delta,"@JetBlue if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #FlySouthwest"
positive,Delta,@JetBlue thank you will do!! You guy are awesome!
positive,Delta,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597"
positive,Delta,@JetBlue definitely!
negative,Delta,@JetBlue tells me $130 paid &amp; confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport
positive,Delta,@JetBlue okay awesome! Thank you!
negative,Delta,"@JetBlue = WORST. Booked in Oct. w/ email confirm &amp; NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8"
negative,Delta,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"
positive,Delta,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue
positive,Delta,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock
positive,Delta,@JetBlue just mine sadly.. But yea the fly fi is awesome
negative,Delta,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name
positive,Delta,@JetBlue thank you!!
negative,Delta,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit
negative,Delta,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had
positive,Delta,@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
negative,Delta,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??
neutral,Delta,@JetBlue Brazil to volunteer teaching english &amp; spanish to Poor children so they have a skills to improve their chances of a better life.
negative,Delta,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 _���
positive,Delta,@JetBlue Thank you for the JetBlue Credit. Nice save :-)
neutral,Delta,@JetBlue I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever
positive,Delta,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this
negative,Delta,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott
neutral,Delta,@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.
negative,Delta,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice
negative,Delta,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.
positive,Delta,"@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!"
negative,Delta,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue
neutral,Delta,@JetBlue when are you going to get wifi on your planes?
positive,Delta,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!
neutral,Delta,@JetBlue how can we get help with a hotel we booked with you and are having issues with.
negative,Delta,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x
neutral,Delta,@JetBlue hi. Just DM'd info
negative,Delta,@JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop
positive,Delta,@JetBlue Thanks!
neutral,Delta,@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?
negative,Delta,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?
neutral,Delta,"@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR"
positive,Delta,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf
positive,Delta,@JetBlue where's my selfie?
negative,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj
positive,Delta,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO
neutral,Delta,@JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA
neutral,Delta,@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh
positive,Delta,@JetBlue haha thanks Jetblue_��Ή�����
neutral,Delta,@JetBlue could I get a free flight to Vegas since it's my bday_���������
neutral,Delta,"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?"
positive,Delta,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae
negative,Delta,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
positive,Delta,@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!
negative,Delta,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?
negative,Delta,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.
negative,Delta,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.
positive,Delta,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"
negative,Delta,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.
positive,Delta,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm
negative,Delta,@JetBlue Gnight checked in at POS &amp; supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly
positive,Delta,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!
negative,Delta,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."
neutral,Delta,@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?
negative,Delta,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"
neutral,Delta,@JetBlue I cri
positive,Delta,@JetBlue #ClosePWCS please just tweet this_٪�_٪���_��� I fly jetblue every time btw_���
neutral,Delta,@JetBlue Can you do me a huge favor?!_٪���_���
neutral,Delta,@JetBlue are you my friend?!
negative,Delta,"@JetBlue If it was simply a minor mechanical, why would they say that?"
negative,Delta,@JetBlue can you tweet #closepwcs to get the word out?_���
negative,Delta,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no."
positive,Delta,"@JetBlue btw, her name was Samantha and she won over everyone on the flight"
negative,Delta,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard &amp; the crew was evasive as to why they had to return to BOS the first time.
neutral,Delta,���@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)�۝ no... But why won't school be Cancelled Flighted? it's very cold out
positive,Delta,@JetBlue I will! Thank you!
negative,Delta,@JetBlue it says it is now 9:58 you owe me
negative,Delta,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied
positive,Delta,@JetBlue u cool
positive,Delta,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)
positive,Delta,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??"
neutral,Delta,@JetBlue is yr site having trouble for mobile check in ?
negative,Delta,@JetBlue They told us 10 minutes almost 40 minutes ago.
negative,Delta,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay."
negative,Delta,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj
positive,Delta,@JetBlue @T5Sparrow Love it. They're cute
neutral,Delta,@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?
neutral,Delta,@JetBlue sure thing!
neutral,Delta,@JetBlue works with Google #chrome but not Internet Explorer.
negative,Delta,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!"
neutral,Delta,"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?"
negative,Delta,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
neutral,Delta,@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW
positive,Delta,@JetBlue the best airline in the world
positive,Delta,@JetBlue I would go anywhere JetBlue goes.
neutral,Delta,@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE
positive,Delta,@JetBlue wow you guys answer people wow you care I love jet blue
positive,Delta,@JetBlue thanks. I appreciate your prompt response.
negative,Delta,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports."
negative,Delta,"@JetBlue Why doesn't your ""Best Fare Finder"" work?"
neutral,Delta,@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward
positive,Delta,@JetBlue good luck. Thanks.
positive,Delta,"It really is nice, though. The snack fridge��_that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue"
neutral,Delta,"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say ""huxleyesque."""
negative,Delta,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.
neutral,Delta,@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?
negative,Delta,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM
negative,Delta,@JetBlue why is the buffalo flight so Late Flight?
neutral,Delta,@JetBlue anywhere... away from this snow globe to warmth sand and palm trees..
negative,Delta,@JetBlue u suck Big Donkey Balls!
neutral,Delta,@JetBlue any good deals for March?! Looking to fly to Orlando!
positive,Delta,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)"
neutral,Delta,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6
negative,Delta,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?
negative,Delta,@JetBlue I don't think I'll be testing those waters out on my own dime again.
negative,Delta,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......
negative,Delta,@JetBlue Flight is 100% full.
neutral,Delta,@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?
negative,Delta,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated
negative,Delta,@JetBlue Headphone jack not working on my flight.
neutral,Delta,"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder"
negative,Delta,@JetBlue Tried...considerable confusion...no announcement...no sign updates
negative,Delta,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
neutral,Delta,"@JetBlue Thx for the pointer, but Im good with the big monitor. Any advice on who I should pick to come our of the Western Conf (NBA)?"
negative,Delta,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
neutral,Delta,@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS
negative,Delta,@JetBlue They did not have any &amp; asked if I wanted tea. How do you have tea&amp;not coffee? I'm a gold on United &amp; coffee I nvr think 2x about
negative,Delta,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
positive,Delta,@JetBlue I'll pass along the advice. You guys rock!!
negative,Delta,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue
neutral,Delta,@JetBlue 6am Austin to JFK
negative,Delta,@JetBlue the big board says we aren't leaving until after 8:30 _���
neutral,Delta,@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL
negative,Delta,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option
negative,Delta,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL &gt; SXM flight? trying to hep him out"
negative,Delta,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.
positive,Delta,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
negative,Delta,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
neutral,Delta,@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ
neutral,Delta,@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.
neutral,Delta,@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward
neutral,Delta,@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!
neutral,Delta,"@JetBlue Left my coat on flight 453 this morning in overhead bin. Reported seat 12A, but I was 11A. Thx. Ticket 2792125083854"
neutral,Delta,@JetBlue my daughter's college game in Denver. Only one set of parents will be there _���_���_���
positive,Delta,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
neutral,Delta,@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?
negative,Delta,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN
negative,Delta,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"
positive,Delta,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.
negative,Delta,@JetBlue I am heading to JFK now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail
negative,Delta,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
neutral,Delta,@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.
positive,Delta,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !"
negative,Delta,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR
neutral,Delta,@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2
positive,Delta,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life."
negative,Delta,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property &amp; u return it damaged &amp; that's the best answer u have?
neutral,Delta,"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery. #flyingitforward"
negative,Delta,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain
positive,Delta,@JetBlue Hawaii! Get me somewhere warm &amp; I can find some good to do. #FlyItForward
positive,Delta,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt &amp; helpful response! Cheers to less snow in everyone's future"
negative,Delta,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.
positive,Delta,@JetBlue What a great idea! #cometoAustin
positive,Delta,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous &amp; so much to do there._�Ϋ
neutral,Delta,"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf"
neutral,Delta,"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!"
positive,Delta,@JetBlue just DMed. thanks so much for addressing this so quickly.
positive,Delta,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! _�ժ
neutral,Delta,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY
negative,Delta,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!
negative,Delta,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.
neutral,Delta,@JetBlue can you DM?
negative,Delta,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before
neutral,Delta,@JetBlue is the trueblue site broken at the moment?
neutral,Delta,@JetBlue Any EMS window seats on 1099 tomorrow?
neutral,Delta,@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh
neutral,Delta,@JetBlue any chance you will by this summer?
neutral,Delta,@JetBlue do you have mint service from NYC to San Diego?
negative,Delta,@JetBlue can't change it. True blue points and I can't get to a phone
neutral,Delta,"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk"
positive,Delta,@JetBlue Aw okay thanks
neutral,Delta,@JetBlue I can't pay 30 bucks xD
positive,Delta,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
neutral,Delta,@JetBlue is it true there's a new A320 livery and a new website...?!
negative,Delta,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury
positive,Delta,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.
negative,Delta,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
positive,Delta,@JetBlue okay. The new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.
negative,Delta,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever"
neutral,Delta,@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.
neutral,Delta,"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them"
neutral,Delta,@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird
positive,Delta,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome."
neutral,Delta,"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward"
positive,Delta,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. _�ԍ
neutral,Delta,@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A
negative,Delta,@JetBlue lots of people scratching heads and looking at screens ignoring passengers
neutral,Delta,@JetBlue I thought the same thing after I sent it
negative,Delta,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??
negative,Delta,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"
neutral,Delta,@JetBlue order @FARE (3/3)
negative,Delta,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"
negative,Delta,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless &amp; dangerous to (1/3)"
neutral,Delta,@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days. I'm waiting.
neutral,Delta,@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN
neutral,Delta,"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.��_ http://t.co/oYLlRZQU5m"
neutral,Delta,@JetBlue Thank you for opening the conversation. I hope you can make it right.
neutral,Delta,@JetBlue When I checked yesterday it looked like it did. Did something change?
negative,Delta,@JetBlue Oh no! I thought it did. :(
neutral,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ
neutral,Delta,@JetBlue 1951 BOS to ORD
positive,Delta,@JetBlue thanks. Line moved quick. Already done.
neutral,Delta,@JetBlue I do follow you!
negative,Delta,@JetBlue nope. None to be found
negative,Delta,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
negative,Delta,"@JetBlue I may not make my connection and need to find out my options, yet no one is here."
neutral,Delta,@JetBlue nope. Currently sitting at my gate.
positive,Delta,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!
negative,Delta,@JetBlue extra-speed line closed in Tampa. What gives?
neutral,Delta,@JetBlue I sent you an email
positive,Delta,@JetBlue thank you :-)
positive,Delta,@JetBlue thanks!
positive,Delta,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win."
positive,Delta,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
neutral,Delta,@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor
negative,Delta,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me
positive,Delta,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. _�ԍ"
negative,Delta,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me
neutral,Delta,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II"
positive,Delta,@JetBlue The Magic eight ball has never steered me wrong :)
negative,Delta,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.
negative,Delta,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.
negative,Delta,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
negative,Delta,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful
neutral,Delta,@JetBlue I'm game if you're buying!! ;)
positive,Delta,@JetBlue Will do. Thanks!
positive,Delta,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween"
negative,Delta,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.
negative,Delta,@JetBlue last week I bought a plane ticket round trip to FL &amp; just 4 fun I look at the price of them today and they went down! #nothappy
positive,Delta,@JetBlue you're welcome _�ԍ_�ԍ_�ԍ http://t.co/67k4N9eQ6E
neutral,Delta,@JetBlue are you ever looking for interns ?
positive,Delta,@JetBlue is the greatest airline ever _�ե������_�ռ #TrueBluePoints #jetbluemember
positive,Delta,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread
negative,Delta,@JetBlue Only middle seats. SFO -&gt; BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
negative,Delta,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
positive,Delta,@JetBlue Beatriz and Susan. Gate 4 MCO.
positive,Delta,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!
negative,Delta,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza
negative,Delta,@JetBlue Third flight in a row for my wife with her TV not working...
positive,Delta,@JetBlue its a wonderful thing!
negative,Delta,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about
negative,Delta,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO
neutral,Delta,@JetBlue Just a thought!
positive,Delta,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)
neutral,Delta,@JetBlue I�۪m getting an ���it depends�۝ vibe. Fair enough!
positive,Delta,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP
positive,Delta,@JetBlue @Cayman_Islands I know that bar :) Wish I was there now!
positive,Delta,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!
neutral,Delta,@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU
positive,Delta,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional
positive,Delta,@JetBlue loving the free #wifi and #legroom ������ #SeattleBound
negative,Delta,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?"
neutral,Delta,@JetBlue can I get some more leg room tonight B6 304
negative,Delta,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue _���_���_��_
negative,Delta,"It's on me, @JetBlue! That's not what you said last night, though... :("
negative,Delta,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky
positive,Delta,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U
negative,Delta,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.
positive,Delta,@JetBlue thanks
neutral,Delta,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A
negative,Delta,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."
negative,Delta,@JetBlue and the 20min line I stood in to drop my bag off?
positive,Delta,@JetBlue credit to you for replying. I�۪ll look forward to hopefully one of those 103 on my flight home tonight :)
positive,Delta,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"
negative,Delta,"@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."
negative,Delta,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.
positive,Delta,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue
negative,Delta,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.
positive,Delta,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social.
positive,Delta,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!
negative,Delta,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue
positive,Delta,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.
positive,Delta,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!
neutral,Delta,@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn? #SMM #Brand https://t.co/nTGl2WnQVM
neutral,Delta,@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight
negative,Delta,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."
negative,Delta,@JetBlue waited for 15 min then got disconnect
positive,Delta,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!
negative,Delta,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone
positive,Delta,"@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!"
positive,Delta,"@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!"
positive,Delta,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings
negative,Delta,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess
negative,Delta,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"
neutral,Delta,@JetBlue deal!
neutral,Delta,@JetBlue @drwinston001 I think we'll need a selfie as proof...
negative,Delta,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?
positive,Delta,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"
negative,Delta,@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!
negative,Delta,@JetBlue no news here at the gate. What are my options?
positive,Delta,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!
negative,Delta,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not)
negative,Delta,@JetBlue no ... I am guessing I have to call someone
negative,Delta,@JetBlue why 730 and not 645 as scheduled?
negative,Delta,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
negative,Delta,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood
neutral,Delta,@JetBlue can I change my flight if I already printed my boarding pass?
positive,Delta,@JetBlue its always a pleasure ������
positive,Delta,@JetBlue this is lovely!
neutral,Delta,@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK
neutral,Delta,"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT"
neutral,Delta,@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP
neutral,Delta,@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut
neutral,Delta,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5
neutral,Delta,"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73"
positive,Delta,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo
neutral,Delta,@JetBlue Anywhere warm cause its freezing in NYC
negative,Delta,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed."
neutral,Delta,"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?"
negative,Delta,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..
negative,Delta,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.
negative,Delta,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.
negative,Delta,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it
negative,Delta,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation"
positive,Delta,"@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB"
neutral,Delta,@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx
positive,Delta,@JetBlue awe you guys are great can't wait to travel with you again soon!!!
positive,Delta,@JetBlue yes! Announced we will take off. You're on it! Thank you!
positive,Delta,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"
neutral,Delta,"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party."
positive,Delta,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.
neutral,Delta,@JetBlue it was at JFK airport right now
neutral,Delta,@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.
positive,Delta,"@JetBlue's #ValentinesDay email was on point &amp; so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"
negative,Delta,"@JetBlue She claimed that she did, but I was not happy with the way I was treated."
negative,Delta,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"
negative,Delta,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk"
negative,Delta,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."
positive,Delta,@JetBlue thank you for help and quick response
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln
neutral,Delta,@JetBlue flight 705. EWR to FLL
neutral,Delta,@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y
neutral,Delta,@JetBlue don't know if u define that as a #ControllableIrregularity
negative,Delta,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service
positive,Delta,"@JetBlue big shoutout to the crews on 2017 Bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 Bos &amp; 6 jfk. Long day of delays made better by them!"
negative,Delta,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail
positive,Delta,@Jetblue first airline to use #applepay in flight #airlines
negative,Delta,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation &amp; I couldn't get my boarding pass
positive,Delta,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac
negative,Delta,"@JetBlue honestly I�۪m glad you didn�۪t Cancelled Flight the flight, just that I�۪ll be driving home at 3-4 am now. :/"
negative,Delta,@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!
negative,Delta,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue."
positive,Delta,@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!
negative,Delta,"@JetBlue flight delayed 3x(!) and still not taking off on time, &amp; greeting me at my seat (yes it's gum &amp; garbage): http://t.co/n9hmcrJChb"
positive,Delta,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)
neutral,Delta,@JetBlue sent
positive,Delta,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine
neutral,Delta,@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E
positive,Delta,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!
negative,Delta,@JetBlue bag is supposedly here in Boston
neutral,Delta,@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.
negative,Delta,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
negative,Delta,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy
neutral,Delta,@JetBlue I have the emails that they are on their way
negative,Delta,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!
negative,Delta,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.
negative,Delta,@JetBlue right now completely pissed off
negative,Delta,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
negative,Delta,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.
negative,Delta,@JetBlue dispatcher keeps yelling and hung up on me!
negative,Delta,@JetBlue now when I call it's still at the warehouse and might be going out tonight
negative,Delta,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8
negative,Delta,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold
neutral,Delta,@JetBlue yep it's for tomorrow.
negative,Delta,���@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.
negative,Delta,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."
negative,Delta,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"
negative,Delta,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("
positive,Delta,@JetBlue is definitely my new favorite airline.
positive,Delta,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
neutral,Delta,@JetBlue all up to date. Can't update via Google play.
negative,Delta,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!
neutral,Delta,@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n
negative,Delta,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"
positive,Delta,@JetBlue Thank you for your excellent customer service - resolved issue quickly.
negative,Delta,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves."
negative,Delta,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.
negative,Delta,"@JetBlue well, now saying our flight is going to be Cancelled Flighted &amp; that by not changing earlier, we missed our chance to get out tomorrow. 1/2"
negative,Delta,@JetBlue tell your employees that!
negative,Delta,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail"
negative,Delta,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
negative,Delta,@JetBlue where exactly can I leave a note
neutral,Delta,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe
negative,Delta,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
negative,Delta,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
positive,Delta,@JetBlue That's great! Thank you.
negative,Delta,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official
neutral,Delta,@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr
negative,Delta,@JetBlue ticket issued whilst delivering your customers.
negative,Delta,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security"
negative,Delta,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.
positive,Delta,@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! _���@Tinman2IronMan @meggersrocks
negative,Delta,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?
negative,Delta,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.
negative,Delta,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?"
negative,Delta,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75"
negative,Delta,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue
negative,Delta,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?
negative,Delta,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.
negative,Delta,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(
neutral,Delta,@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open
positive,Delta,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info &amp; now #BOOKS! http://t.co/9rAGncw2Bk"
neutral,Delta,"@JetBlue Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6"
neutral,Delta,"@JetBlue. Punta Cana, to enjoy weather n see my wifes family"
positive,Delta,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.
negative,Delta,@JetBlue just lost my business Enjoy your profits
negative,Delta,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE
neutral,Delta,@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?
positive,Delta,@JetBlue will call. Thank you!
negative,Delta,"@JetBlue yes, today. Flight is full now. They said no to me at gate :("
neutral,Delta,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...
positive,Delta,@JetBlue Still love you guys. But get me to Vegas already! ��ە��_�Ϋ������_ٍ�_�__
positive,Delta,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl
neutral,Delta,@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?
negative,Delta,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue
negative,Delta,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue
neutral,Delta,@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?
positive,Delta,@JetBlue tried again. Lovely customer service. Thank you!
positive,Delta,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider
positive,Delta,@JetBlue @ProfessorpaUL15 Always happy to help!
positive,Delta,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."
negative,Delta,"@JetBlue we are delayed, until he arrives"
negative,Delta,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert
negative,Delta,@JetBlue whose performing at T5
neutral,Delta,@JetBlue Is it only $50 for my 2nd bag? 1st bag too full..
negative,Delta,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."
positive,Delta,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ
negative,Delta,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.
neutral,Delta,"@JetBlue That's right! :) Game, set, match."
negative,Delta,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."
negative,Delta,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim &amp; can't. I need 2 get home. Upgrade 2 @HP printers MFPs
positive,Delta,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.
neutral,Delta,"@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu"
positive,Delta,@JetBlue this makes me happy. I hope these aren't empty promises.
negative,Delta,@JetBlue dropped 3x in past hour
neutral,Delta,"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2"
neutral,Delta,@JetBlue Call me when you do and we�۪ll have to hook up!
negative,Delta,@JetBlue Ive called you 3 x &amp; waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help
neutral,Delta,@JetBlue the USA help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch
neutral,Delta,@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino
positive,Delta,@JetBlue we don't need anybody else!
negative,Delta,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.
neutral,Delta,"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago"
negative,Delta,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
negative,Delta,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on"
neutral,Delta,@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW
neutral,Delta,@JetBlue No not yet. I will notify them. I'm new at this! _��_
positive,Delta,@JetBlue thanks!
neutral,Delta,"@JetBlue don't worry, I'm gonna share with my row! _���"
positive,Delta,First base already? I like your style @JetBlue
negative,Delta,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon"
neutral,Delta,@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.
neutral,Delta,@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?
neutral,Delta,"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight"
neutral,Delta,@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc
neutral,Delta,"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?"
positive,Delta,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!
negative,Delta,"@JetBlue
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service."
neutral,Delta,@JetBlue thank you. Is there a possibility it will change?
positive,Delta,@JetBlue thanks!
neutral,Delta,@JetBlue are we good?
positive,Delta,@JetBlue thanks for the upgrade_���!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL
positive,Delta,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!
positive,Delta,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting
negative,Delta,"@JetBlue
Apparently not."
negative,Delta,@JetBlue why are we delayed :( flight 1601
negative,Delta,"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it"
neutral,Delta,@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad
neutral,Delta,"@JetBlue I would fly to Washington DC to see the actual Constitution and the Declaration of Independence, in honor of a US Navy friend."
neutral,Delta,@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug
neutral,Delta,@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1
neutral,Delta,���@JetBlue: We�۪re looking for our next #FlyingItForward flier from DC Tell us where you'd fly &amp; why http://t.co/MCSI0dzpnz�۝ @geekandahalf
positive,Delta,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline
positive,Delta,@JetBlue thank you. Just sent msg.
neutral,Delta,@JetBlue I did get the email. Thought i wasn't supposed to reply to those_���
neutral,Delta,@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue
neutral,Delta,@JetBlue Connecticut�����
neutral,Delta,@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol
positive,Delta,@JetBlue great smooth flight too! _�ԏ_�ԍ
neutral,Delta,@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary
neutral,Delta,@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv
positive,Delta,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. _��_ http://t.co/cH0NmjyMgh
neutral,Delta,"@JetBlue do they have to depart from Washington, D.C.??"
negative,Delta,@JetBlue remember - I'm very doubtful and not very hopeful :(
positive,Delta,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.
negative,Delta,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta
positive,Delta,@JetBlue Great thanks
negative,Delta,@JetBlue @KyleJudah be responsible for replacing it
negative,Delta,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
negative,Delta,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
negative,Delta,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!
neutral,Delta,"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial."
negative,Delta,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.
positive,Delta,@JetBlue I will. I love flying with you all. Great service.
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv
neutral,Delta,@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus
neutral,Delta,@JetBlue rocking the Tim McGraw hold music
positive,Delta,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"
neutral,Delta,@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?
negative,Delta,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane."
negative,Delta,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_
positive,Delta,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
negative,Delta,"@JetBlue, I normally ��_��� you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi &amp; tv not working properly"
negative,Delta,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was
positive,Delta,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!
negative,Delta,@JetBlue 117 days maybe.
neutral,Delta,@JetBlue @vegecomgirl For me it�۪s not until 6/15.
neutral,Delta,"@JetBlue Well, I try! See you soon!! @JayVig"
positive,Delta,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat
positive,Delta,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"
neutral,Delta,@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat
positive,Delta,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"
neutral,Delta,@JetBlue alittle more money to book our flights... we're 1/2 way there :)
positive,Delta,@JetBlue @roxydigital HAHA. you didn�۪t disappoint. Well done. #JVMChat
positive,Delta,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!
negative,Delta,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers
neutral,Delta,"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?"
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3
negative,Delta,"@JetBlue glitches on website re: Flight Booking Problems travel &amp; checking in. Nothing between ur site &amp; the airport was communicated, it was a nightmare."
positive,Delta,@JetBlue Thank you!
neutral,Delta,@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?
neutral,Delta,@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!
negative,Delta,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
neutral,Delta,@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw
positive,Delta,@JetBlue huge fan of great brands and people doing great things��_ you guys rock happy to share the love!
negative,Delta,"@JetBlue Been dealing with a Cancelled Flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"
positive,Delta,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"
positive,Delta,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue
positive,Delta,@JetBlue I did...#FlyFi worked well and was free aboard this flight
negative,Delta,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
negative,Delta,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500
positive,Delta,@JetBlue Seems very likely.
negative,Delta,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting
neutral,Delta,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ
neutral,Delta,"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!"
negative,Delta,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
neutral,Delta,@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!
negative,Delta,@JetBlue should i continue?
neutral,Delta,"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in."
negative,Delta,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.
negative,Delta,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect
positive,Delta,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline _��_
positive,Delta,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. �_�����_�����_�����_�����_����"
neutral,Delta,@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? _���_���
positive,Delta,@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5
negative,Delta,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice
negative,Delta,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether
neutral,Delta,"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance"
negative,Delta,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY
positive,Delta,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?
neutral,Delta,"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I"
positive,Delta,@JetBlue Thank you!
neutral,Delta,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?
neutral,Delta,@JetBlue what's the link for #FlyFi
negative,Delta,@JetBlue Is today's JetBlue Flight 918 (NYC-&gt;BOS) delayed? My app says on time and the website says it's not...
positive,Delta,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx
negative,Delta,@JetBlue please provide me your direct email for me to explain.
neutral,Delta,@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?
neutral,Delta,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM"
negative,Delta,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
negative,Delta,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
neutral,Delta,@JetBlue really caring??
positive,Delta,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.
positive,Delta,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)
neutral,Delta,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn"
negative,Delta,@JetBlue is REALLY getting on my nerves !! _���_��� #nothappy
neutral,Delta,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch
negative,US Airways,@USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.
negative,US Airways,@USAirways and when will one of these agents be available to speak?
neutral,US Airways,@USAirways is a DM possible if you aren't following me?
neutral,US Airways,@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.
negative,US Airways,@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite
neutral,US Airways,@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude &amp; ripping up our tickets!
negative,US Airways,@USAirways you're killing me from the inside
negative,US Airways,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.
positive,US Airways,@USAirways we were moved to a delta direct. Thank you for the accommodations!
neutral,US Airways,"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!"
negative,US Airways,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
negative,US Airways,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair
neutral,US Airways,@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!
negative,US Airways,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.
negative,US Airways,@USAirways I finally got through on the phone after a 2 hour wait time.
negative,US Airways,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
neutral,US Airways,@USAirways will you be issuing a travel advisory for CLT for Thursday? A significant snow storm is in the way Wednesday night.
negative,US Airways,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
negative,US Airways,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer
positive,US Airways,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch &amp; a beverage. Easy cheesy
negative,US Airways,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
negative,US Airways,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.
neutral,US Airways,@USAirways I need help about a ticket. DM me
negative,US Airways,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.
negative,US Airways,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet _��_
negative,US Airways,@USAirways I have two tight connections in #Charlotte and #Frankfurt
negative,US Airways,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!"
positive,US Airways,@USAirways thank you! I will be calling you! #CheapOairChat
negative,US Airways,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair"
neutral,US Airways,"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??"
neutral,US Airways,"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany"
neutral,US Airways,@USAirways Yes. Confirmation number and all.
neutral,US Airways,@USAirways did you know that suicide is the second leading cause of death among teens 10-24
positive,US Airways,"@USAirways getting sorted, thanks"
negative,US Airways,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
neutral,US Airways,@USAirways that is certainly not the impression she's under.
negative,US Airways,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.
positive,US Airways,@USAirways thank you!!
neutral,US Airways,"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?"
negative,US Airways,@USAirways Why can't I check in online for a flight tomorrow am?
negative,US Airways,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!
negative,US Airways,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough."
neutral,US Airways,@USAirways How do I get a receipt for a change fee when I originally booked with miles?
negative,US Airways,"@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays &amp; upgraded seats!"
neutral,US Airways,@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.
neutral,US Airways,@USAirways any travel advisory coming for the Carolinas? Bad weather!
negative,US Airways,@USAirways There is an error w/ my preferred status &amp; I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?
negative,US Airways,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround
negative,US Airways,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that
negative,US Airways,@USAirways @AshleyKAtherton Over an hour on hold so far
negative,US Airways,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy"
negative,US Airways,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka
negative,US Airways,@USAirways 59 minutes now. Nice customer service you got going on.
negative,US Airways,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
neutral,US Airways,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow
negative,US Airways,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.
negative,US Airways,@USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status
negative,US Airways,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you."
positive,US Airways,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam
neutral,US Airways,"@USAirways ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG"
neutral,US Airways,@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!
negative,US Airways,.@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing.
negative,US Airways,"@USAirways @AmericanAir I love you guys &amp; I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."
negative,US Airways,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
negative,US Airways,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.
neutral,US Airways,@USAirways 2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.
negative,US Airways,@USAirways I don't want your sympathy I want someone to make an effort to find my bag
negative,US Airways,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better."""
negative,US Airways,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A
positive,US Airways,@USAirways thank you very much.
neutral,US Airways,"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#"
negative,US Airways,@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!
neutral,US Airways,@USAirways is there a phone number or email address to customer service?
negative,US Airways,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."
negative,US Airways,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"
negative,US Airways,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!
negative,US Airways,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.
negative,US Airways,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped
positive,US Airways,@USAirways thanks !!!
neutral,US Airways,@USAirways so I can make a reservation
neutral,US Airways,@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account
negative,US Airways,"@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?"
neutral,US Airways,"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?"
negative,US Airways,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on
negative,US Airways,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks
negative,US Airways,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??
neutral,US Airways,@USAirways what's the charge for oversize? Not overweight
neutral,US Airways,"@USAirways to my legal last name. So it's not technically a name change,
I just used the wrong name"
negative,US Airways,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it
neutral,US Airways,@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book
negative,US Airways,@usairways Ok thank you��_I call from Spain to US for seating assistance!
neutral,US Airways,@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel?
negative,US Airways,@USAirways 2day: no coffee &amp; 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies
neutral,US Airways,@USAirways how much is it to check golf clubs on a flight. They might be oversized
neutral,US Airways,@USAirways If I�۪m unable to use my departing flight can I still use the returning flight?
neutral,US Airways,@usairways Is it possible to Cancelled Flight my reservation online?
negative,US Airways,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate."
negative,US Airways,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"
neutral,US Airways,"@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone."
positive,US Airways,@USAirways I made it- thx.
negative,US Airways,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?
neutral,US Airways,"@USAirways Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation, here... _���"
negative,US Airways,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me
negative,US Airways,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.
negative,US Airways,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002
negative,US Airways,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
positive,US Airways,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
negative,US Airways,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time!
negative,US Airways,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive
positive,US Airways,@USAirways haha no worries you guys are the best! +1 for spelling my name correctly
negative,US Airways,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...
negative,US Airways,"@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful."
negative,US Airways,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice
negative,US Airways,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
negative,US Airways,@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS
negative,US Airways,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
negative,US Airways,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?"
positive,US Airways,@USAirways see you on board tomorrow
negative,US Airways,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable."
negative,US Airways,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
negative,US Airways,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.
negative,US Airways,@USAirways i understand that but i should still be able to view my reservation online....
negative,US Airways,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU
negative,US Airways,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?"
negative,US Airways,"@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weather��_.call back Late Flightr"" #outofbusiness ?"
negative,US Airways,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.
negative,US Airways,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!
negative,US Airways,@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out.
negative,US Airways,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.
negative,US Airways,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek
negative,US Airways,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem
negative,US Airways,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
negative,US Airways,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst
negative,US Airways,@USAirways been trying for weeks no use
negative,US Airways,@USAirways should give me free baggage for this mess
negative,US Airways,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."
negative,US Airways,@USAirways I really feel like your company needs evaluate their policies &amp; realize that transfers should be possible for tickets
neutral,US Airways,@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? _٪�
negative,US Airways,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?
positive,US Airways,"@USAirways Waiting on my flight right now, thanks!!"
neutral,US Airways,@USAirways How do I add my TSA Pre number to an existing reservation?
neutral,US Airways,@USAirways can i please have someone call me 781 879 4505
positive,US Airways,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.
negative,US Airways,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!
neutral,US Airways,@USAirways &amp; @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks
negative,US Airways,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.
negative,US Airways,@USAirways can you DM please in regards to update on lost bag please.
negative,US Airways,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers.
negative,US Airways,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.
positive,US Airways,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!
negative,US Airways,@USAirways why aren't you updating flight status/delays?
negative,US Airways,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out
negative,US Airways,"@USAirways nope, they just announced we're headed back to the gate."
negative,US Airways,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
negative,US Airways,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job &amp; family this is crazy
negative,US Airways,@USAirways 5203 and we're just sitting 20 feet from an open gate
negative,US Airways,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online
negative,US Airways,@USAirways what's wrong with the plane? Flt 581
negative,US Airways,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. _�ԍ"
negative,US Airways,@USAirways @AmericanAir Day 3 &amp; still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
negative,US Airways,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
negative,US Airways,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!"
negative,US Airways,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question"
negative,US Airways,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me
neutral,US Airways,@USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?
negative,US Airways,@USAirways I've been on hold for 41min. Just trying to change my reservation.
neutral,US Airways,@USAirways I am a UK citizen. Is there a UK number I could try?
negative,US Airways,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail
negative,US Airways,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service
negative,US Airways,@USAirways nope not yet...
negative,US Airways,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.
negative,US Airways,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic"
negative,US Airways,@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought.
negative,US Airways,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.
negative,US Airways,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.
negative,US Airways,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible &amp; not trying to take all my $.
positive,US Airways,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal &amp; dream of mine!
negative,US Airways,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.
negative,US Airways,@USAirways it doesn't take 6 days to respond to an already open case!
positive,US Airways,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."
negative,US Airways,@USAirways are people going to answer our calls?
negative,US Airways,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail
negative,US Airways,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
positive,US Airways,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
negative,US Airways,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail
negative,US Airways,@USAirways yes but again valuable time has been lost
negative,US Airways,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.
negative,US Airways,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
negative,US Airways,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH
negative,US Airways,@USAirways can't get back lost time
negative,US Airways,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired
negative,US Airways,@USAirways - thanks however I feel like the system has failed me -- what is the solution?
negative,US Airways,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14
positive,US Airways,@USAirways thanks very much! I got thru on the phone &amp; everything is fine. Just love the website &amp; app ! Thanks for working on it!
negative,US Airways,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1"
negative,US Airways,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
negative,US Airways,"@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."
negative,US Airways,"@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note."
negative,US Airways,@USAirways I've never been treated this badly
negative,US Airways,@USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.
negative,US Airways,@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.
negative,US Airways,@USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles
neutral,US Airways,@USAirways My tweet gets me a response to email [email protected]
neutral,US Airways,@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight
negative,US Airways,@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail
negative,US Airways,"@USAirways Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied"
negative,US Airways,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
negative,US Airways,"@USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles"
negative,US Airways,@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
negative,US Airways,"@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I"
negative,US Airways,@usairways - It's all automated and no one cares to understand the problem I'm having
negative,US Airways,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)
negative,US Airways,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"
negative,US Airways,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold"
negative,US Airways,@USAirways not yet. But we will see shortly.
negative,US Airways,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.
negative,US Airways,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel
negative,US Airways,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help."
negative,US Airways,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.
negative,US Airways,@USAirways done it! Process initiated Saturday morning. Can't get info with website issues &amp; inadequate phone coverage. How 2 get update??
negative,US Airways,@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said!
negative,US Airways,@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses
negative,US Airways,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."
positive,US Airways,"BY THE GRACE OF GOD, I MADE IT! ���@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.�۝"
negative,US Airways,@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings
negative,US Airways,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.
negative,US Airways,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed"
neutral,US Airways,@USAirways thank u i wiil write after call travel agency
negative,US Airways,@USAirways terrible service
negative,US Airways,"@USAirways Disgusted with your poor customer service. U wrongfully remove &gt; 65,000 miles from my Dividend Miles and no live person,"
negative,US Airways,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!
negative,US Airways,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account."
negative,US Airways,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
negative,US Airways,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum"
negative,US Airways,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"
negative,US Airways,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?"
neutral,US Airways,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund
negative,US Airways,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++
negative,US Airways,"@usairways US1799 CLT-&gt;SFO in first no desert, no snack basket. Incoming was on time ? What�۪s up?"
neutral,US Airways,@USAirways thank you.
negative,US Airways,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv."
negative,US Airways,@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.
negative,US Airways,@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.
negative,US Airways,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH
negative,US Airways,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.
negative,US Airways,@USAirways ... I f@$%ing hate you.
negative,US Airways,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund
negative,US Airways,"@USAirways Yes &amp; have already spent 1K+ on the card &amp; paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --&gt; ATL"
negative,US Airways,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but
negative,US Airways,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."
neutral,US Airways,"@USAirways yes, with Delta!"
negative,US Airways,@USAirways well I thought they had hours ago but just found out that no I do not have a seat
negative,US Airways,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
negative,US Airways,"@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!"
negative,US Airways,@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO
neutral,US Airways,@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?
positive,US Airways,"@USAirways no worries, your flight attendant took care of it."
neutral,US Airways,@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone
negative,US Airways,@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak
negative,US Airways,@USAirways - 53 minutes on hold for a reservation?
negative,US Airways,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)
negative,US Airways,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown &amp; I've fulfilled all reqs. Flight Booking Problems flights today
negative,US Airways,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc &amp; airline #SwitchingBoth
negative,US Airways,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.
negative,US Airways,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back
negative,US Airways,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell
negative,US Airways,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."
negative,US Airways,@USAirways did a pre schooler develop your app? The thing crashes every single time.
negative,US Airways,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
negative,US Airways,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.
negative,US Airways,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE
negative,US Airways,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
negative,US Airways,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.
negative,US Airways,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"
positive,US Airways,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?
negative,US Airways,@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain
negative,US Airways,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.
negative,US Airways,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening
positive,US Airways,@USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this?
negative,US Airways,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now &amp; having great experience. Never. Flying. US Air again. Never.
negative,US Airways,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best
neutral,US Airways,@USAirways I sent email to [email protected]. Will this work?
negative,US Airways,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
negative,US Airways,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone
negative,US Airways,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
negative,US Airways,@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645
negative,US Airways,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed."
negative,US Airways,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
neutral,US Airways,@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?
negative,US Airways,"@USAirways should, but didn�۪t."
neutral,US Airways,@USAirways just now but no general announcement
neutral,US Airways,@USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?
neutral,US Airways,@USAirways I�۪d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.
negative,US Airways,@USAirways i have been patient.. especially the first time. i will never fly with you again
negative,US Airways,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible
negative,US Airways,@USAirways I just want to be heard and to discuss the many issues on my trip
negative,US Airways,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.
negative,US Airways,@USAirways very embarrassing.
negative,US Airways,@USAirways I�۪m still disappointed that it is apparently ok for a Flight Attendant who isn�۪t up on current policy to argue with a traveler.
negative,US Airways,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... _��� what about the impossible connection that started this?
negative,US Airways,@USAirways I agree but per the captain this issue happened before boarding &amp; we all sat in the plane for almost 2 hrs
negative,US Airways,@USAirways and despite tailwind��_ Will still be Late Flight.
negative,US Airways,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:[email protected] unmonitored. BAD
positive,US Airways,@USAirways Thanks! Sent you DM re: baggage issues.
negative,US Airways,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."
negative,US Airways,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...
negative,US Airways,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4
negative,US Airways,@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight
negative,US Airways,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
neutral,US Airways,@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused
negative,US Airways,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight."
negative,US Airways,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"
neutral,US Airways,@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.
neutral,US Airways,"@USAirways I need to email customer service for help and a question, can you please provide the email address?"
neutral,US Airways,@USAirways @VincesViews there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy
neutral,US Airways,@USAirways can you help me out?
negative,US Airways,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
neutral,US Airways,@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.
negative,US Airways,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability #disappointing"
negative,US Airways,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable
positive,US Airways,@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy
neutral,US Airways,@usairways &amp; @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr
negative,US Airways,@USAirways I will never fly us airways again.
negative,US Airways,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays
neutral,US Airways,"@USAirways Can you follow, so I can DM you?"
negative,US Airways,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail
negative,US Airways,"@USAirways yes, thanks but took forever"
negative,US Airways,@USAirways as far as being delayed goes��_ Looks like tailwinds are going to make up for it. Good news!
negative,US Airways,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
negative,US Airways,"@USAirways I asked if that was SOP, and they said ���It is now.�۝ But yet the other 11 flights, nothing. Is this a policy or not?"
neutral,US Airways,"@USAirways while I�۪m asking��_ 2 of my 11 non upgraded flights, Attendants came &amp; greeted me &amp; thanked me for my business b/c I was Exec Plat."
negative,US Airways,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.
negative,US Airways,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 &amp; being argued with.
negative,US Airways,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.
neutral,US Airways,@USAirways but question : if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy
negative,US Airways,.@USAirways Have you just given up?
negative,US Airways,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.
negative,US Airways,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)
negative,US Airways,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."
positive,US Airways,Great management of @USAirways twitter account. Thank you.
negative,US Airways,@USAirways why is it impossible to change / buy preferred seats via your app?
neutral,US Airways,@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage
neutral,US Airways,@USAirways can you priv chat to help chairman reroute
neutral,US Airways,@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7
negative,US Airways,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways
neutral,US Airways,@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.
negative,US Airways,@USAirways your airway is a joke. I have never dealt with worse service
negative,US Airways,@USAirways great. I just called your fucking phone number and she hung up on me
positive,US Airways,@USAirways IT HAS BEEN FOUND THANK YOU
negative,US Airways,@USAirways @hhagerty that's a lie.
neutral,US Airways,"@USAirways also, can you explain why, when I checked in, on the US Airways site, &amp; picked ""Standby for 1st"" I was not put on the list?"
negative,US Airways,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews
negative,US Airways,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.
negative,US Airways,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"
negative,US Airways,@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat
negative,US Airways,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.
negative,US Airways,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
negative,US Airways,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
neutral,US Airways,@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?
positive,US Airways,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united
negative,US Airways,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.
positive,US Airways,@USAirways ok thanks
negative,US Airways,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
negative,US Airways,@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten
negative,US Airways,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane
neutral,US Airways,@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?
negative,US Airways,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"
positive,US Airways,@USAirways I'll check it out when I get to the airport. Thanks.
negative,US Airways,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.
negative,US Airways,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP
positive,US Airways,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."
negative,US Airways,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues.
negative,US Airways,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.
negative,US Airways,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain."
positive,US Airways,@USAirways 4 great flights with no delays! Thank you!
negative,US Airways,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
negative,US Airways,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.
negative,US Airways,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????
neutral,US Airways,@USAirways how does one downgrade a flight?
neutral,US Airways,@USAirways I'm shutting my data off for the flight. I want some response by the time I land. You have 2 hours.
negative,US Airways,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags
negative,US Airways,@USAirways I will never fly @USAirways again
negative,US Airways,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road
negative,US Airways,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.
negative,US Airways,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was
negative,US Airways,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
neutral,US Airways,@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a
positive,US Airways,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
neutral,US Airways,@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home
negative,US Airways,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."
negative,US Airways,@USAirways you are supposed to be in the business of belong customers; not humiliating them
negative,US Airways,@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable.
negative,US Airways,@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset
negative,US Airways,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.
negative,US Airways,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
neutral,US Airways,"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48"""
positive,US Airways,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!
negative,US Airways,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
negative,US Airways,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
negative,US Airways,@USAirways what happens if it isn't located
negative,US Airways,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me
neutral,US Airways,@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?
negative,US Airways,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time
negative,US Airways,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight
neutral,US Airways,"@USAirways hi guys, do you have a general enquires email address please? Thanks David."
negative,US Airways,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.
negative,US Airways,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.
negative,US Airways,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? No thx.
neutral,US Airways,@USAirways following you now
neutral,US Airways,@USAirways sorry I didn't realize I wasn't following you
negative,US Airways,@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople
positive,US Airways,@USAirways I made it! Thanks for the help!
positive,US Airways,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed
neutral,US Airways,"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?"
negative,US Airways,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help
negative,US Airways,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!
negative,US Airways,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
negative,US Airways,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.
neutral,US Airways,"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?"
negative,US Airways,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."
negative,US Airways,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready
negative,US Airways,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
negative,US Airways,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.
negative,US Airways,@USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.
negative,US Airways,@USAirways @CLTDouglas slowest baggage claim ever
negative,US Airways,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility
negative,US Airways,@USAirways too Late Flight.
negative,US Airways,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again
positive,US Airways,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)
positive,US Airways,@USAirways made it! Just! Huge relief - thanks for your help!
negative,US Airways,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?
negative,US Airways,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times
neutral,US Airways,"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully."
positive,US Airways,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)"
negative,US Airways,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.
negative,US Airways,@USAirways you guys lost my luggage
negative,US Airways,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.
negative,US Airways,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.
negative,US Airways,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline"
negative,US Airways,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!
neutral,US Airways,"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. ""Look, over there to the left!"" Actual announcement."
negative,US Airways,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable
neutral,US Airways,@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?
negative,US Airways,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
negative,US Airways,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.
negative,US Airways,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."
neutral,US Airways,"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)"
negative,US Airways,"@USAirways US 728 Uh oh, no gate. Now truck will come to us."
negative,US Airways,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?"
negative,US Airways,@USAirways I spent an hour on the phone with them and got no where at all
negative,US Airways,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
negative,US Airways,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard."
negative,US Airways,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.
negative,US Airways,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq
negative,US Airways,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...
negative,US Airways,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."
negative,US Airways,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
neutral,US Airways,@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.
negative,US Airways,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back"
negative,US Airways,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."
negative,US Airways,@USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK
negative,US Airways,@USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward.
negative,US Airways,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!
negative,US Airways,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
negative,US Airways,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"
negative,US Airways,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy
negative,US Airways,"@usairways really need help asap, so please make it quick. Thx."
negative,US Airways,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs &amp; my client wants his ff nbr in the record he's elite wAA
negative,US Airways,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.
negative,US Airways,"@USAirways 4 segments, 4/4 delayed. Gnv &gt; CTL . CTL &gt; JAN . JAN &gt; CTL . CTL &gt; GNV. My year off from flying with you guys was the way to go."
negative,US Airways,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.
negative,US Airways,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.
negative,US Airways,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."
negative,US Airways,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!
negative,US Airways,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers."
negative,US Airways,@USAirways why let passengers on board when there was an issue? Over an hour &amp; the pilot doesn't know when we'll leave.
negative,US Airways,@USAirways anyone there to help? Still on hold...
negative,US Airways,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.
negative,US Airways,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
negative,US Airways,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.
negative,US Airways,"@USAirways flights &amp; ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE"
negative,US Airways,@USAirways sitting here in PHL with all of your rude Customer Service Agents!
negative,US Airways,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry
negative,US Airways,@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.
negative,US Airways,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.
negative,US Airways,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
negative,US Airways,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
positive,US Airways,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! _�ԍ
negative,US Airways,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."
negative,US Airways,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me
negative,US Airways,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits
negative,US Airways,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight"
neutral,US Airways,@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?
negative,US Airways,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"
negative,US Airways,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost &amp; no ownership from @USAirways"
positive,US Airways,@USAirways They were breathing very heavily. but were super helpful. Thank you.
negative,US Airways,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."
positive,US Airways,"@USAirways okay, great. Thank you!"
negative,US Airways,@USAirways now my rebooked connection is delayed.
negative,US Airways,@USAirways I am in meetings in California and have no luggage!!
negative,US Airways,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?
negative,US Airways,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold
negative,US Airways,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?
negative,US Airways,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail
negative,US Airways,@USAirways how long for a reply
neutral,US Airways,@USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?
positive,US Airways,@USAirways it was customer service like I have never seen before! Kudos to your organization.
negative,US Airways,@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways
negative,US Airways,@USAirways how do I get a hold of customer service? I've called multiple times &amp; have been on hold for 30+ mins only to have to hang up
negative,US Airways,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days
negative,US Airways,@USAirways I called the number and they said no one is available to take my call...guys this is insane
negative,US Airways,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?
negative,US Airways,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time"
neutral,US Airways,"@USAirways contact via FB messages, Twitter DM or text?"
negative,US Airways,@USAirways called 3x &amp; it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?
negative,US Airways,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(
negative,US Airways,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"
negative,US Airways,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."
negative,US Airways,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!
neutral,US Airways,"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE"
neutral,US Airways,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!
neutral,US Airways,"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!"
negative,US Airways,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...
negative,US Airways,@USAirways Your system is affected by the weather?
positive,US Airways,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!
negative,US Airways,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating
negative,US Airways,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
negative,US Airways,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail
neutral,US Airways,@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!
negative,US Airways,@USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}
negative,US Airways,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
negative,US Airways,"@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning."
negative,US Airways,@USAirways Another dead end. They only handle AA L&amp;F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost
negative,US Airways,@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
positive,US Airways,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.
neutral,US Airways,"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too."
positive,US Airways,@USAirways 603 &amp; 2705 DFW to PSP thank you!
positive,US Airways,@USAirways 1899. Thanks
negative,US Airways,@USAirways what's going on with your website &amp; mobile app??? Help!!!
negative,US Airways,@USAirways We have submitted the customer relations form and await your response!
negative,US Airways,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."
negative,US Airways,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on
neutral,US Airways,@USAirways Will you pick up your phone then?
negative,US Airways,@USAirways : Premier provider of missed connections! #usairwaysfail
negative,US Airways,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
negative,US Airways,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup
positive,US Airways,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
negative,US Airways,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"
negative,US Airways,@USAirways no you call me.
negative,US Airways,@USAirways they told me to call back Late Flightr
negative,US Airways,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.
neutral,US Airways,"@USAirways thank you, but it says the website is down"
negative,US Airways,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"
negative,US Airways,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
negative,US Airways,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there
negative,US Airways,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
negative,US Airways,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.
negative,US Airways,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?
positive,US Airways,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
negative,US Airways,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too
negative,US Airways,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
negative,US Airways,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.
negative,US Airways,"@USAirways thanx but this isn't my first rodeo. Done &amp; done yesterday. No results or comm, unless u count status: bags lost &amp; claim filed."
negative,US Airways,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? [email protected]
negative,US Airways,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
negative,US Airways,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?
negative,US Airways,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.
neutral,US Airways,"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #"
negative,US Airways,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.
negative,US Airways,@USAirways but my bag is still missing
negative,US Airways,@USAirways Seriously doubt that as I am still sitting inside at the gate.
negative,US Airways,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?"
negative,US Airways,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
neutral,US Airways,"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah"
negative,US Airways,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"
negative,US Airways,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.
negative,US Airways,@USAirways Strike Three!!! You guys suck!!!
negative,US Airways,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"
negative,US Airways,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1
negative,US Airways,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
negative,US Airways,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap"
negative,US Airways,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request
negative,US Airways,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
negative,US Airways,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted
negative,US Airways,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"
negative,US Airways,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco
negative,US Airways,@USAirways no my flight plans have been delayed until tuesday due to your computer crash
negative,US Airways,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
negative,US Airways,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents"
negative,US Airways,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?"""
negative,US Airways,@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!
negative,US Airways,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"
negative,US Airways,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
positive,US Airways,@USAirways Thanks for the information!
neutral,US Airways,@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport
positive,US Airways,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!
negative,US Airways,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast
negative,US Airways,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.
negative,US Airways,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.
neutral,US Airways,@USAirways @AmericanAir can someone help me with some travel issues today?
negative,US Airways,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."
neutral,US Airways,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply."
negative,US Airways,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly
negative,US Airways,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."
negative,US Airways,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.
negative,US Airways,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date
neutral,US Airways,@USAirways &amp; @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA
negative,US Airways,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....
negative,US Airways,@USAirways I've been on hold for 30 minutes and counting. #unacceptable
negative,US Airways,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM
negative,US Airways,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids
negative,US Airways,"@USAirways Will tweet all day until I get
a live cust rep. I will make sure the world knows you don't care about your customers health."
positive,US Airways,@USAirways Thank you.
neutral,US Airways,@USAirways 4473. She just called to say it's a runway clearing problem of all things.
negative,US Airways,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.
negative,US Airways,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...
neutral,US Airways,@USAirways will all flights out of DFW be Cancelled Flightled today?
neutral,US Airways,@USAirways can you add my KTN to an existing reservation?
negative,US Airways,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!
negative,US Airways,@USAirways I will. Is it down or is just me?
neutral,US Airways,@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?
positive,US Airways,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService
positive,US Airways,@USAirways Thanks!
negative,US Airways,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
negative,US Airways,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience."
negative,US Airways,@USAirways Thank you. The website crashing for me.
negative,US Airways,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled &amp; ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down."
negative,US Airways,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight."""
positive,US Airways,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service
negative,US Airways,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail"
neutral,US Airways,"@USAirways I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA"
negative,US Airways,"@USAirways first, luggage got stuck in a different city, now I get them back today &amp; one of your employees stole a pair of gloves from me!"
neutral,US Airways,"@USAirways I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!"
neutral,US Airways,"@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?"
negative,US Airways,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg
neutral,US Airways,@USAirways : Maybe You Should Drive #usairwaysfail
negative,US Airways,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail
neutral,US Airways,@USAirways thank you for the apology
negative,US Airways,@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.
negative,US Airways,@USAirways We take Late Flight to a whole new level!
positive,US Airways,���@USAirways: @hegshmeg O�۝ thank you for that elaborate response
negative,US Airways,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy
neutral,US Airways,@USAirways Is your refund system down?
negative,US Airways,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
neutral,US Airways,"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t"
negative,US Airways,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome
negative,US Airways,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
negative,US Airways,@USAirways hello??? Anyone there?
negative,US Airways,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed
negative,US Airways,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"
negative,US Airways,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside &amp; out. #NotHappy"
negative,US Airways,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!
negative,US Airways,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help"
negative,US Airways,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else
negative,US Airways,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise"
negative,US Airways,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr
negative,US Airways,"@USAirways. wow, awful customer service."
negative,US Airways,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.
negative,US Airways,@USAirways How many agents do you have working to handle the thousands of calls?
positive,US Airways,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)_٪�_٪�_٪�
negative,US Airways,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.
neutral,US Airways,"@USAirways 4469, thank you for asking."
negative,US Airways,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?
positive,US Airways,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.
negative,US Airways,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.
negative,US Airways,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."
negative,US Airways,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.
negative,US Airways,@USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways
negative,US Airways,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long_���
negative,US Airways,@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable
negative,US Airways,@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?
negative,US Airways,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :)
negative,US Airways,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.
negative,US Airways,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???
negative,US Airways,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN
negative,US Airways,@USAirways cannot add my frequent flyer number on your website. Can you help?
negative,US Airways,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?
negative,US Airways,"@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience"
negative,US Airways,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?
negative,US Airways,@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?
negative,US Airways,@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?
negative,US Airways,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.
negative,US Airways,@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on.
negative,US Airways,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
negative,US Airways,@USAirways there's over 50 people in line and only one agent!
negative,US Airways,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!"
negative,US Airways,"@USAirways Already planning my local boycott for Washington, D.C. Area."
negative,US Airways,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.
negative,US Airways,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!
negative,US Airways,"@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service"
negative,US Airways,@USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!
neutral,US Airways,"@USAirways @PDQuigley any progress? Good luck, Patrick!"
positive,US Airways,"@USAirways @landonschott he's fine, he really likes picking his own seat...."
negative,US Airways,@USAirways is the worst airline to ever travel with.
negative,US Airways,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled."
negative,US Airways,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!
negative,US Airways,@USAirways now U horrible people say you have no where for her to sleep?
negative,US Airways,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
negative,US Airways,@USAirways the call hung up on me..
negative,US Airways,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6
negative,US Airways,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
negative,US Airways,@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler
negative,US Airways,@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL
negative,US Airways,Number or email? That's the purpose of sending you a tweet? @USAirways
positive,US Airways,@USAirways Thank you. I'll do that next time!
negative,US Airways,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly
negative,US Airways,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
negative,US Airways,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.
negative,US Airways,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh
negative,US Airways,@USAirways does anyone from your airline know how to do their job?
negative,US Airways,@USAirways Has To Be THE WORST Airline Of All Time_���_���_���
negative,US Airways,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg
negative,US Airways,@USAirways you reminded me today why I fly @SouthwestAir
positive,US Airways,@USAirways looks like our bag has been rescued. Thanks!
negative,US Airways,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous
negative,US Airways,@USAirways you are the worst.
negative,US Airways,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
negative,US Airways,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...
negative,US Airways,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever
negative,US Airways,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL &amp; bag didn't make it
neutral,US Airways,@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?
negative,US Airways,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"
negative,US Airways,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected"
negative,US Airways,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
negative,US Airways,@USAirways give us no information and an attitude.
neutral,US Airways,@USAirways Looking for some help to recover an item I left on an airplane this evening
negative,US Airways,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us
negative,US Airways,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."
negative,US Airways,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.
negative,US Airways,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."
negative,US Airways,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?"
negative,US Airways,"@USAirways flight #703 Philly -&gt; Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"
negative,US Airways,@USAirways I'm tired of paying for luggage &amp; less than stellar customer service @AmericanAir. #notafanofyourmerger
negative,US Airways,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
negative,US Airways,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia
negative,US Airways,"@USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers"
negative,US Airways,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"
negative,US Airways,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?
negative,US Airways,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?
neutral,US Airways,@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.
negative,US Airways,@USAirways any update on this flight?It's more than three hours delayed. Thank you.
negative,US Airways,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult &amp; not customer friendly"
negative,US Airways,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????
negative,US Airways,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
negative,US Airways,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.
negative,US Airways,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.
negative,US Airways,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail"
negative,US Airways,@USAirways Instructions say to CALL. I'm just doing what it said to do.
positive,US Airways,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home &amp; back to work.
negative,US Airways,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.
negative,US Airways,@USAirways you're really fudgin up with all these delays _��� #justwantmybed
negative,US Airways,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work."
negative,US Airways,@USAirways Today USAir Cancelled Flightled our rescheduled flight &amp; did not notify us except possibly to our home phone-not helpful since we are in CO
negative,US Airways,@USAirways and I can't get through on any phones
negative,US Airways,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it
positive,US Airways,"@USAirways - Janet &amp; my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically &amp; notified us by email at no additional cost."
negative,US Airways,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."
negative,US Airways,@usairways @usair idiots took our plane &amp; gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando
negative,US Airways,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
negative,US Airways,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"
negative,US Airways,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour
negative,US Airways,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning.
negative,US Airways,"@USAirways What is with your lost &amp; found. My wife lost her phone in Philly, &amp; followed your web instructions to call an 800#. No answer."
neutral,US Airways,"@USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great."
neutral,US Airways,@USAirways follow/dm please
negative,US Airways,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith
negative,US Airways,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi"
negative,US Airways,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.
negative,US Airways,"@USAirways ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"
negative,US Airways,@USAirways been sitting at gate for over 25 min on us 728! What gives???
negative,US Airways,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!
negative,US Airways,"@USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls."
negative,US Airways,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
negative,US Airways,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd��_incompetence."
negative,US Airways,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!
negative,US Airways,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService
negative,US Airways,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual."
neutral,US Airways,@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3
negative,US Airways,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?
negative,US Airways,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8
negative,US Airways,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
negative,US Airways,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&amp;waiting
negative,US Airways,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management
negative,US Airways,"@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement _���"
negative,US Airways,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
negative,US Airways,@USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL
negative,US Airways,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
negative,US Airways,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..."
negative,US Airways,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa
positive,US Airways,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. _��_
negative,US Airways,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!
negative,US Airways,@USAirways is holding my luggage hostage from flight 5182
positive,US Airways,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."
negative,US Airways,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways"
neutral,US Airways,@USAirways do you have an email??
negative,US Airways,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"
negative,US Airways,"@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
positive,US Airways,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
negative,US Airways,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh"
neutral,US Airways,@USAirways what happens to frequent flyer miles earned once merger is complete with AA?
negative,US Airways,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
negative,US Airways,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?
neutral,US Airways,@USAirways any idea when flight 703 to Miami will leave for a second time?
negative,US Airways,@USAirways I have contacted them but only got an automated response that won't give me the code.
neutral,US Airways,"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!"
negative,US Airways,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation
positive,US Airways,"@USAirways great, thank you!"
negative,US Airways,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights
negative,US Airways,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!
positive,US Airways,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!
negative,US Airways,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
negative,US Airways,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"
negative,US Airways,@USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it
negative,US Airways,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies
neutral,US Airways,@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.
negative,US Airways,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service
negative,US Airways,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs
negative,US Airways,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?
negative,US Airways,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
negative,US Airways,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"
negative,US Airways,@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now
negative,US Airways,@USAirways so you don't have a pilot now for #clt ��� #ord for at least another hour. Why on earth would you board the plane? Makes no sense!
negative,US Airways,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?
negative,US Airways,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e"
negative,US Airways,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly
negative,US Airways,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"
negative,US Airways,@USAirways Can you advise on what's happening with departure delays from CLT?
neutral,US Airways,@USAirways Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller.
negative,US Airways,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed
positive,US Airways,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
negative,US Airways,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight
negative,US Airways,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
negative,US Airways,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent
negative,US Airways,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb
negative,US Airways,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
positive,US Airways,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
negative,US Airways,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta
negative,US Airways,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
negative,US Airways,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs
negative,US Airways,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor
neutral,US Airways,@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP
negative,US Airways,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.
neutral,US Airways,@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?
negative,US Airways,@USAirways You suck in Philadelphia. Let us off this plane! #phl
negative,US Airways,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail"
neutral,US Airways,@USAirways please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40
negative,US Airways,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??
negative,US Airways,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?"
negative,US Airways,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."
negative,US Airways,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp
negative,US Airways,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"
negative,US Airways,@USAirways your IVR hung up on me because of high call volume? I need help. Call me
negative,US Airways,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT."
neutral,US Airways,"@USAirways sorry, we are in Philly. Should've told you that."
negative,US Airways,@USAirways pilot for flight 729 didn't show until after departure ��_��� &amp; now there's a broken computer. Next time flying @United. #ALWAYSLate Flight
neutral,US Airways,@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?
negative,US Airways,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs
negative,US Airways,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..
negative,US Airways,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
negative,US Airways,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"
negative,US Airways,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan
negative,US Airways,@USAirways @Truthh4 they didn't give you the wifi password? Smh
negative,US Airways,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??
negative,US Airways,@USAirways ...was Cancelled Flightled and now I need to locate my baggage
negative,US Airways,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat
neutral,US Airways,@USAirways #555PHLtoSLC this is happening now.
negative,US Airways,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions
negative,US Airways,@USAirways @AmericanAir 2hrs Late Flightr finally taking off_���_���_���
negative,US Airways,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"
negative,US Airways,@USAirways been on hold for over and hour now.
negative,US Airways,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.
negative,US Airways,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.
negative,US Airways,@USAirways @AmericanAir will one of you please answer the phone?
negative,US Airways,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?
negative,US Airways,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system."
negative,US Airways,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
negative,US Airways,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess
neutral,US Airways,@USAirways can I get a beer please. Flight #1715
negative,US Airways,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.
negative,US Airways,@usairways the. Worst. Ever. #dca #customerservice
negative,US Airways,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice
negative,US Airways,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.
negative,US Airways,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.
negative,US Airways,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.
negative,US Airways,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA
negative,US Airways,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"
negative,US Airways,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm
negative,US Airways,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm
neutral,US Airways,@USAirways what's going on in CLT?
negative,US Airways,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?
neutral,US Airways,@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?
negative,US Airways,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?
negative,US Airways,@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks
negative,US Airways,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined
negative,US Airways,@USAirways always letting me down. _��_
positive,US Airways,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing
negative,US Airways,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account��_ #help"
negative,US Airways,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"
negative,US Airways,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...
negative,US Airways,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop
negative,US Airways,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket &amp; the result: http://t.co/214i0RTIH4"
negative,US Airways,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere."
negative,US Airways,@USAirways #flight2031 the flight to Hell
negative,US Airways,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!"
negative,US Airways,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924
negative,US Airways,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight"""
neutral,US Airways,@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?
negative,US Airways,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell"
negative,US Airways,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
negative,US Airways,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou
negative,US Airways,@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes.
negative,US Airways,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.
negative,US Airways,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways
neutral,US Airways,@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!
negative,US Airways,@USAirways what's the deal with the flight computer network?
negative,US Airways,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT
negative,US Airways,@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly
negative,US Airways,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
negative,US Airways,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication &amp; no refund for unused portion of tix. Keep it classy guys"
negative,US Airways,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!
negative,US Airways,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.
negative,US Airways,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?
negative,US Airways,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?
positive,US Airways,@USAirways provided the best service for me today! Thank you so much :)
negative,US Airways,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?
negative,US Airways,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs &amp; cus service was rude. No flight until Tues. Need to get to ROC.
negative,US Airways,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail
negative,US Airways,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"
negative,US Airways,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...
negative,US Airways,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
negative,US Airways,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that"""
negative,US Airways,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.
negative,US Airways,@USAirways is really good at deferring responsibility.
negative,US Airways,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
negative,US Airways,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at_��_. @JetBlue need your help"
negative,US Airways,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
negative,US Airways,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars
neutral,US Airways,@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor
negative,US Airways,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?
neutral,US Airways,@USAirways But good luck getting there! Not cool.
negative,US Airways,@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # &amp; left 6 msgs. No return call what to do at this point.
negative,US Airways,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow
negative,US Airways,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
negative,US Airways,@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?
negative,US Airways,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?
negative,US Airways,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority"""
neutral,US Airways,"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk"
negative,US Airways,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&amp;Gs they'll Cancelled Flight my return flight too. Thanks."
neutral,US Airways,@USAirways Y'all need to get it together
negative,US Airways,@USAirways On hold for &gt;70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!
negative,US Airways,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour &amp; a half in baggage claim for their bags just now
neutral,US Airways,@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.
negative,US Airways,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.
negative,US Airways,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699
neutral,US Airways,"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?"
negative,US Airways,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??
negative,US Airways,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX
negative,US Airways,@USAirways has the WORST customer service and their flights are always delayed
negative,US Airways,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul
positive,US Airways,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"
negative,US Airways,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
negative,US Airways,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company
negative,US Airways,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF
negative,US Airways,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights
negative,US Airways,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!
neutral,US Airways,@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.
negative,US Airways,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.
negative,US Airways,@USAirways how do you lose a pilot????
negative,US Airways,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...
negative,US Airways,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?
negative,US Airways,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.
negative,US Airways,"@USAirways 6 hours, no agent. Should I keep waiting?"
negative,US Airways,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699
negative,US Airways,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable"
negative,US Airways,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?
negative,US Airways,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy."""
negative,US Airways,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2"
positive,US Airways,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice
negative,US Airways,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838
negative,US Airways,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!
neutral,US Airways,@USAirways Mad love http://t.co/4ojrSDWPkK NYC-
negative,US Airways,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready
negative,US Airways,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!
negative,US Airways,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated"
negative,US Airways,"@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!"
negative,US Airways,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
negative,US Airways,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???
negative,US Airways,@USAirways Ill never fly you again due to the emotional &amp; financial stress you have caused me because of one of your staff members errors.
negative,US Airways,@USAirways where are my bags?
negative,US Airways,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain"
neutral,US Airways,"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was ""the CEO of #AmericanAirlines"" #merger"
negative,US Airways,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??
neutral,US Airways,@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.
negative,US Airways,@USAirways thanks for being so bad you make a two day train trip look appealing!!
negative,US Airways,@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?
negative,US Airways,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min &amp; counting..
negative,US Airways,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
negative,US Airways,@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U
negative,US Airways,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"
negative,US Airways,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u &amp; this is how u treat ur customers?
negative,US Airways,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful
neutral,US Airways,@USAirways you should update your passbook passes with any gate changes.
negative,US Airways,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...
negative,US Airways,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
negative,US Airways,"@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you."
negative,US Airways,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
negative,US Airways,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
negative,US Airways,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.
negative,US Airways,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
negative,US Airways,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."
negative,US Airways,@USAirways is absolute crap this week!!
neutral,US Airways,"@USAirways got transf. to Dividend Miles...need to change flight. Grandma just passed, need to change ticket ASAP. Update on wait time?"
negative,US Airways,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful"
negative,US Airways,@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!
negative,US Airways,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY
negative,US Airways,@USAirways Just Cancelled Flight every flight I have why don't you.
negative,US Airways,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven�۪t gotten through."
negative,US Airways,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight _���"
negative,US Airways,@USAirways really nigga.. Ur a fuck boy
negative,US Airways,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL"
neutral,US Airways,@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them
negative,US Airways,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235
negative,US Airways,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?"
neutral,US Airways,@USAirways What's the contact number for the corporate baggage office in Phoenix?
negative,US Airways,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR
negative,US Airways,@USAirways you Cancelled Flighted &amp; rescheduled my flight &amp; still getting updates &amp; can't find my current flight on my account http://t.co/8Je1h3666w
negative,US Airways,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?
negative,US Airways,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?
negative,US Airways,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."
negative,US Airways,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable
negative,US Airways,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
positive,US Airways,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!
negative,US Airways,@USAirways why have me board a plane knowing there is a maint issue? US5235.
neutral,US Airways,@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy
negative,US Airways,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL
negative,US Airways,@USAirways the link doesn't work..
negative,US Airways,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA
negative,US Airways,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?
negative,US Airways,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?
negative,US Airways,@USAirways help im falling out of one of your planes
negative,US Airways,"@USAirways this has been my WORST flying experience with you guys, you need to do better"
negative,US Airways,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated
negative,US Airways,@USAirways never flying you guys again. your customer service is awful
negative,US Airways,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!
negative,US Airways,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!
negative,US Airways,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
negative,US Airways,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.
negative,US Airways,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
negative,US Airways,@USAirways now you just hang up on me. I�۪m starting to think this is personal!
positive,US Airways,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"
negative,US Airways,@USAirways in 140 characters? Yea right. Thanks for patronizing.
negative,US Airways,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic"
negative,US Airways,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long
negative,US Airways,@USAirways churn rate increasing by the second
negative,US Airways,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!
negative,US Airways,@USAirways your service in Philly is unacceptable. Look into better service��Ε�� a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj
negative,US Airways,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available"""
negative,US Airways,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here
negative,US Airways,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U"
neutral,US Airways,@USAirways Look into better service.
negative,US Airways,"@USAirways your customer service in Philly is deplorable, rude &amp; unprofessional gate agents after delays &amp; Cancelled Flightations #takingthistothetop"
neutral,US Airways,@USAirways flights to Dfw Cancelled Flightled today?
negative,US Airways,@USAirways should look into better service��Ε��
negative,US Airways,@USAirways your mobile app is horrible! Needs a major overhaul
negative,US Airways,@USAirways you should get better employees��Ε��
negative,US Airways,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"
negative,US Airways,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air
negative,US Airways,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB
negative,US Airways,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers."
neutral,US Airways,@USAirways what's your pet policy?
negative,US Airways,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done
neutral,US Airways,@USAirways come scoop
negative,US Airways,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!
negative,US Airways,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs
negative,US Airways,@USAirways That link doesn't work on mobile.
neutral,US Airways,@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?
negative,US Airways,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you
negative,US Airways,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0
negative,US Airways,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL
negative,US Airways,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?
negative,US Airways,@USAirways @TheHaileyTate Another blatant lie from @USAirways
negative,US Airways,@USAirways Round Two of being THE worst airline ever.
negative,US Airways,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?
negative,US Airways,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.
negative,US Airways,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!
negative,US Airways,@USAirways is the @comcast of airlines #2hrs35minOnHold
negative,US Airways,@USAirways No thank you. @AmericanAir was responsive &amp; I found alternate travel home.
negative,US Airways,@USAirways luggage and contents destroyed both on outbound trip last week&amp;inbound lastnight in philadelphia #Careless
negative,US Airways,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv
negative,US Airways,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going
negative,US Airways,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
negative,US Airways,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude
negative,US Airways,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"
negative,US Airways,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.
negative,US Airways,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.
negative,US Airways,@USAirways 45 minutes and moved two feet in BZE. _��_ http://t.co/AwGjkjIIac
negative,US Airways,@USAirways on hold 2 hours 54 minutes. What's going on?
negative,US Airways,@USAirways NOW they're not even accepting calls AT ALL! Come on.
negative,US Airways,@USAirways WORST customer service ever!!!
negative,US Airways,@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!
negative,US Airways,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.
negative,US Airways,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
negative,US Airways,@USAirways Uh yeah. Flight boarded &amp; now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
negative,US Airways,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte"
negative,US Airways,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.
negative,US Airways,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!
negative,US Airways,@USAirways needs to hire more people http://t.co/3LPVFhKy2F
negative,US Airways,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?
neutral,US Airways,@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?
negative,US Airways,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF
negative,US Airways,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
negative,US Airways,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.
negative,US Airways,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements"
negative,US Airways,@usairways 2+ hr wait &amp; really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?
positive,US Airways,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!
negative,US Airways,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(
negative,US Airways,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"
negative,US Airways,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
negative,US Airways,@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service
negative,US Airways,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]
negative,US Airways,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating
negative,US Airways,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure"
negative,US Airways,@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.
negative,US Airways,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw"
negative,US Airways,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated
negative,US Airways,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy
neutral,US Airways,@USAirways am 2. 1/2 hours from airport sure would like to talk to someone
negative,US Airways,@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!
negative,US Airways,@USAirways You suck!! Do you even know the meaning of contingency plan?????
negative,US Airways,@USAirways now in a black hole of your phone system
negative,US Airways,@USAirways using all of my monthly minute on hold with you assholes
negative,US Airways,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"
negative,US Airways,@USAirways 3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person
positive,US Airways,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
neutral,US Airways,@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM
negative,US Airways,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"
negative,US Airways,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
negative,US Airways,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy
neutral,US Airways,@usairways sadly they've tried that and airport agents��_no flights so they're stranded at PHL. No chance of a hotel for them?
negative,US Airways,@USAirways your service sucks.
negative,US Airways,@USAirways Past tense re help. No more. It�۪s been even more miserable than usual at CLT.
negative,US Airways,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"
negative,US Airways,@USAirways now you don't know where my luggage is? Seriously?
negative,US Airways,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!
negative,US Airways,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
negative,US Airways,@USAirways was on the phone for over an hour waiting without an answer. _���
negative,US Airways,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.
negative,US Airways,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.
neutral,US Airways,@USAirways with a glass of wine once we hit altitude?
negative,US Airways,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough"
negative,US Airways,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.
negative,US Airways,@USAirways 2 hours?! And just got disconnected.
negative,US Airways,@USAirways I have been calling for 3 days!
negative,US Airways,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
negative,US Airways,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto
negative,US Airways,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail
negative,US Airways,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"
negative,US Airways,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"
negative,US Airways,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg"
negative,US Airways,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming
negative,US Airways,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL"
negative,US Airways,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!"
negative,US Airways,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
positive,US Airways,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.
negative,US Airways,"@USAirways @nburnside26 U hate delays, too? But u have her $$ &amp; are holding her hostage! #GoingForGreatnessFAIL"
positive,US Airways,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
negative,US Airways,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers��_any help please?
negative,US Airways,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
neutral,US Airways,@USAirways i want an Icecream baby...
negative,US Airways,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?
negative,US Airways,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!"
negative,US Airways,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours &amp; still yet to speak to a human.
negative,US Airways,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!
negative,US Airways,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(
neutral,US Airways,@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat
positive,US Airways,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
negative,US Airways,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
neutral,US Airways,@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?
negative,US Airways,@USAirways your customer service is atrocious.
negative,US Airways,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16
neutral,US Airways,@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated
negative,US Airways,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?"
negative,US Airways,@USAirways what is the expected wait time to speak to someone via 800 number?
negative,US Airways,"@USAirways My family, friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better."
negative,US Airways,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?
negative,US Airways,"@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member"
negative,US Airways,@USAirways Now going on 26 minutes on hold.
negative,US Airways,@USAirways u guys suck
negative,US Airways,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
negative,US Airways,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!"
negative,US Airways,@USAirways Handled. I found tkt on floor dropped by someone. No way - I�۪m in wheelchair - to get to podium.
negative,US Airways,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up."
negative,US Airways,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"
negative,US Airways,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed
negative,US Airways,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?
positive,US Airways,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great."
negative,US Airways,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA
negative,US Airways,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks
negative,US Airways,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!
negative,US Airways,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!
negative,US Airways,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace
negative,US Airways,@USAirways I did they are busy
negative,US Airways,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.
negative,US Airways,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail
negative,US Airways,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.
neutral,US Airways,@USAirways but need to confirm please help
negative,US Airways,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
negative,US Airways,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
negative,US Airways,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?
negative,US Airways,"@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!"
negative,US Airways,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?"
negative,US Airways,@usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY
negative,US Airways,@USAirways how does it feel to have almost everyone hate you?
negative,US Airways,@USAirways waiting for you to figure it out. This is unacceptable.
negative,US Airways,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so."
negative,US Airways,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight
negative,US Airways,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.
negative,US Airways,@USAirways ANSWER THE BLOODY PHONE!
negative,US Airways,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.
negative,US Airways,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"
neutral,US Airways,@USAirways one question. Can I book one way tickets with award travel/points
negative,US Airways,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.
negative,US Airways,@USAirways Our flight was Cancelled Flightled &amp; chaos abounds. I am in good humour. Please give me free everything to appease me.
neutral,US Airways,"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday."
neutral,US Airways,@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?
negative,US Airways,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever
negative,US Airways,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!
negative,US Airways,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960."
positive,US Airways,@USAirways Good morning.
negative,US Airways,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed."
negative,US Airways,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome
negative,US Airways,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.
negative,US Airways,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.
negative,US Airways,"@USAirways I�۪ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."
negative,US Airways,@USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!
negative,US Airways,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP
neutral,US Airways,@USAirways 8am flight to mco canld &amp; resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?
negative,US Airways,"@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message"
positive,US Airways,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb
negative,US Airways,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone
negative,US Airways,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
negative,US Airways,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?
negative,US Airways,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse
negative,US Airways,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
negative,US Airways,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?
negative,US Airways,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.
negative,US Airways,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
negative,US Airways,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail"
negative,US Airways,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?
negative,US Airways,@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir
negative,US Airways,@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to
negative,US Airways,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"
negative,US Airways,@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.
negative,US Airways,@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
negative,US Airways,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up &amp; again back on hold. Understand weather, but ridiculous."
positive,US Airways,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency &amp; vacation saved!!!"
negative,US Airways,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss"
negative,US Airways,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail"
negative,US Airways,@USAirways You are 0 for 3 so far in on-time flights on this vacation.
negative,US Airways,@USAirways I just got hanged up on trying to get to an agent. Can you help?
negative,US Airways,@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition
negative,US Airways,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
negative,US Airways,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"
negative,US Airways,@USAirways now on hold for 2 hrs 20 min. This is ridiculous
negative,US Airways,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"
negative,US Airways,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.
negative,US Airways,@USAirways not happy!! Trying to get home on Cancelled Flighted flight&amp; been on hold for 2 hours. Help!! This is just crazy...
negative,US Airways,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed"
negative,US Airways,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
negative,US Airways,@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!
negative,US Airways,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
negative,US Airways,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please
negative,US Airways,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time"""
negative,US Airways,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?"
negative,US Airways,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???"
negative,US Airways,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue
negative,US Airways,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.
negative,US Airways,@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!
negative,US Airways,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
negative,US Airways,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.
negative,US Airways,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.
negative,US Airways,@USAirways your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless
negative,US Airways,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
negative,US Airways,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??"
negative,US Airways,@USAirways worst experience ever!!!!
negative,US Airways,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old
negative,US Airways,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change"
negative,US Airways,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!"
negative,US Airways,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!
negative,US Airways,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold
negative,US Airways,@USAirways now on hold for 90 minutes
negative,US Airways,@USAirways now on hold for 75 minutes.
negative,US Airways,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!
negative,US Airways,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.
neutral,US Airways,@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char
negative,US Airways,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 &amp; 1898 http://t.co/DkZl57uPQI
negative,US Airways,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!
negative,US Airways,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule
negative,US Airways,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting
negative,US Airways,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
negative,US Airways,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?
negative,US Airways,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?"
negative,US Airways,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!
negative,US Airways,@USAirways 2 hours on hold. Still no answer. Horrible.
negative,US Airways,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
negative,US Airways,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
negative,US Airways,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?
negative,US Airways,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?
negative,US Airways,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
negative,US Airways,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?
negative,US Airways,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck
negative,US Airways,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?
neutral,US Airways,@USAirways I think it's ok.
negative,US Airways,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
negative,US Airways,"@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!"
negative,US Airways,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!
negative,US Airways,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!
positive,US Airways,@USAirways thanks! http://t.co/pD7R1lL6Re
negative,US Airways,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!
negative,US Airways,"@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."
negative,US Airways,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp _��__��_ #imtired #wannagohome
negative,US Airways,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?
negative,US Airways,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup
negative,US Airways,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home _���
negative,US Airways,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.
neutral,US Airways,"@USAirways @AmericanAir Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty."
negative,US Airways,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
negative,US Airways,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.
negative,US Airways,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview
negative,US Airways,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?
negative,US Airways,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.
negative,US Airways,@USAirways so how about some help with suggested time I could call to avoid such long wait time
negative,US Airways,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???
negative,US Airways,@USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working
negative,US Airways,@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!
neutral,US Airways,@USAirways download jeokoo the American app for air travelers
negative,US Airways,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight"
negative,US Airways,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?
negative,US Airways,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
#seriously"
negative,US Airways,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways _�Ձ
negative,US Airways,"@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."
negative,US Airways,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.
negative,US Airways,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!
negative,US Airways,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again
negative,US Airways,@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet
negative,US Airways,���@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.�۝ #generic
negative,US Airways,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
negative,US Airways,@USAirways I better get a free flight
negative,US Airways,@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out
negative,US Airways,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
negative,US Airways,@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent.
negative,US Airways,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags
negative,US Airways,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .
negative,US Airways,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
negative,US Airways,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
negative,US Airways,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps
negative,US Airways,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback"
negative,US Airways,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change
negative,US Airways,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
neutral,US Airways,"@USAirways I intend to..very much. My 4,000 followers will as well."
negative,US Airways,"@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"
negative,US Airways,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?
negative,US Airways,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
positive,US Airways,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!
negative,US Airways,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest."
negative,US Airways,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!
negative,US Airways,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?
negative,US Airways,@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?
negative,US Airways,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.
negative,US Airways,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"
neutral,US Airways,@USAirways in a few weeks
negative,US Airways,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.
negative,US Airways,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?
negative,US Airways,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?
negative,US Airways,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.
negative,US Airways,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?
negative,US Airways,"@USAirways its fine.

Just wondering where my money went..."
negative,US Airways,@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home?
negative,US Airways,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!"
negative,US Airways,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."
negative,US Airways,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"
negative,US Airways,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable"
negative,US Airways,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.
negative,US Airways,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
neutral,US Airways,@USAirways yes - tells me the only way to mod plans is to call the 4322 number.
neutral,US Airways,@USAirways Can I book award travel on Etihad with Dividend Miles?
negative,US Airways,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!
negative,US Airways,@USAirways 3hr30min right now... any end in sight?
negative,US Airways,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!"
negative,US Airways,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?
neutral,US Airways,@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?
negative,US Airways,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time
negative,US Airways,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service
negative,US Airways,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline
negative,US Airways,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space
negative,US Airways,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault
negative,US Airways,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
negative,US Airways,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm
negative,US Airways,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."
negative,US Airways,@USAirways by far the worst airline in history. I'll never ever fly your garbage again
negative,US Airways,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV
negative,US Airways,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!
negative,US Airways,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" &amp; ""a pile of snow""? #terriblecommunication"
negative,US Airways,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot
negative,US Airways,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience
negative,US Airways,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank?

And it says I have no trips coming up??"
negative,US Airways,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm."
negative,US Airways,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in"
negative,US Airways,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?
negative,US Airways,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.
negative,US Airways,@USAirways how do I change flights . 3 hours is crazy please help
negative,US Airways,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost
negative,US Airways,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"
negative,US Airways,@USAirways please help on hold 3 hours can't change flights I'm stuck here
negative,US Airways,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
neutral,US Airways,@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4
negative,US Airways,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence"
negative,US Airways,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.
negative,US Airways,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion."
negative,US Airways,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?
negative,US Airways,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.
negative,US Airways,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!
negative,US Airways,@USAirways My brother &amp; his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather
negative,US Airways,@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again
positive,US Airways,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)
negative,US Airways,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.
negative,US Airways,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"
negative,US Airways,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact [email protected]"
negative,US Airways,@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway.
positive,US Airways,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!
negative,US Airways,@USAirways so far no call back
positive,US Airways,@USAirways Oh well. I'll get to Cancun eventually.
negative,US Airways,@USAirways standing in line with 100 people all looking to do the same
negative,US Airways,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"
negative,US Airways,@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)
negative,US Airways,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015
negative,US Airways,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage
neutral,US Airways,@USAirways can I get an update on flight 680 to DCA?
negative,US Airways,@USAirways you can send my luggage to my house_���
positive,US Airways,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the FC upgrade. Thx!"
negative,US Airways,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?
negative,US Airways,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.
negative,US Airways,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?
negative,US Airways,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat
negative,US Airways,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?
negative,US Airways,@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
negative,US Airways,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"
negative,US Airways,@USAirways Your app and website are trash AF.
negative,US Airways,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(
neutral,US Airways,@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)
neutral,US Airways,@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?
neutral,US Airways,@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?
negative,US Airways,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.
negative,US Airways,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.
negative,US Airways,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"
neutral,US Airways,"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel."
negative,US Airways,@USAirways Still waiting for another crew member. #cabinfever
negative,US Airways,@USAirways Hey. I hve Cancelled Flightled flght &amp; on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?
neutral,US Airways,@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS
negative,US Airways,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"
negative,US Airways,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew
negative,US Airways,@USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long!
positive,US Airways,@USAirways thank you!!!
negative,US Airways,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.
negative,US Airways,@USAirways hour 4 at the gate.
negative,US Airways,@USAirways don't think you guys could mess things up any more.. Never flying with you again!
negative,US Airways,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far
negative,US Airways,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.
negative,US Airways,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
negative,US Airways,"@USAirways husband tried to use dividends &amp; companion fair for emergency, transferred &amp; put on hold for over two hours gave up #disappointed"
negative,US Airways,@USAirways @rylietolbert15 wow you wouldn't say
negative,US Airways,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks &amp; we all want to cry"" tequila shots?"
negative,US Airways,���@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.�۝ Stop sending generic responses
negative,US Airways,@USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt.
negative,US Airways,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER"
positive,US Airways,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn."
neutral,US Airways,@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???
negative,US Airways,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!
negative,US Airways,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?
neutral,US Airways,@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?
positive,US Airways,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.
negative,US Airways,@USAirways hell is terrible gate agents. And a three hour wait at the gate.
negative,US Airways,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"
positive,US Airways,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."
positive,US Airways,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
negative,US Airways,@USAirways nervous for flight tomrw out of key west not friendly customer service
negative,US Airways,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight."
positive,US Airways,@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.
neutral,US Airways,@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber
positive,US Airways,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!
negative,US Airways,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
negative,US Airways,"@USAirways call dropped &amp; no call back...another 45min-hour for another rep. The worst CS ever, online, by phone &amp; in person."
neutral,US Airways,@USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu
negative,US Airways,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
negative,US Airways,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers
negative,US Airways,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.
negative,US Airways,@USAirways I did. They told me it was a 40 min wait &amp; they'd call back. It's already been 45 min. Horrible
negative,US Airways,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.
negative,US Airways,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.
negative,US Airways,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"
negative,US Airways,"@USAirways it a change fee request from a month ago. after one hour on phone with your team, I�۪m told 120 day backlog. Awful."
negative,US Airways,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty &amp; they won't let me sit there"
neutral,US Airways,@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?
neutral,US Airways,"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?"
negative,US Airways,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious
negative,US Airways,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
positive,US Airways,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"
negative,US Airways,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"
negative,US Airways,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels
neutral,US Airways,@USAirways can you help us figure out our correct six digit confirmation number?
negative,US Airways,"@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways."
positive,US Airways,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice
neutral,US Airways,@USAirways what about AA miles for USAir flights booked through American?
positive,US Airways,@USAirways i hope i get the opportunity to join the team with this job opening!
negative,US Airways,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?
negative,US Airways,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive
neutral,US Airways,@USAirways can you DM me please?
neutral,US Airways,@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?
positive,US Airways,@USAirways thank you! You have always been so good to me. I will follow up.
positive,US Airways,@USAirways No Problem - he was the only person in the airport who would help :)
neutral,US Airways,@USAirways Okee doke
positive,US Airways,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."
positive,US Airways,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice
negative,US Airways,"@USAirways I was told a ""return call"" by a human"
negative,US Airways,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."
positive,US Airways,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
negative,US Airways,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"
negative,US Airways,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe"
neutral,US Airways,@USAirways this very pregnant lady's hoping &amp;praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!
neutral,US Airways,@USAirways Ok Thanks
negative,US Airways,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"
negative,US Airways,"@USAirways, another hour gone &amp; they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"
negative,US Airways,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."
negative,US Airways,"@USAirways We did. @AmericanAir said to open one with you, too."
negative,US Airways,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
negative,US Airways,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"
negative,US Airways,@USAirways This is ridiculous. You delayed my husband's flights &amp; made him miss his connection. Told him to leave his bags. Sent him (1/3)
negative,US Airways,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.
negative,US Airways,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?
negative,US Airways,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.
negative,US Airways,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck
negative,US Airways,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline.
positive,US Airways,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked
negative,US Airways,@USAirways you guys straight up suck ass
negative,US Airways,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?"
positive,US Airways,@USAirways I love you guys!!!
negative,US Airways,@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i��_usair
negative,US Airways,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?
negative,US Airways,@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.
negative,US Airways,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks
neutral,US Airways,"@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs &amp; counting! Yep that's me! http://t.co/0jUtCDRLjl"
negative,US Airways,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"
negative,US Airways,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l
negative,US Airways,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv
negative,US Airways,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter
negative,US Airways,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
negative,US Airways,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going
negative,US Airways,@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!
positive,US Airways,@USAirways Can't wait for the trip. Thanks for getting me there!
negative,US Airways,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?
negative,US Airways,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss."
negative,US Airways,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?
negative,US Airways,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?
negative,US Airways,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
negative,US Airways,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir
negative,US Airways,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?
positive,US Airways,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!
positive,US Airways,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice
negative,US Airways,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag"
negative,US Airways,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"
negative,US Airways,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE
neutral,US Airways,@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it
negative,US Airways,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.
negative,US Airways,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU
negative,US Airways,@USAirways #SOS WHERE IS MY BAG ?
negative,US Airways,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.
negative,US Airways,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time &amp; you've given our seats away? Seriously??"
negative,US Airways,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV
negative,US Airways,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail
negative,US Airways,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail
negative,US Airways,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... _���_��� http://t.co/Cm4roIypc2
negative,US Airways,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh
negative,US Airways,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA
negative,US Airways,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business
negative,US Airways,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?
negative,US Airways,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON
negative,US Airways,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!
negative,US Airways,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
negative,US Airways,@usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1)
negative,US Airways,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing
negative,US Airways,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!
negative,US Airways,@USAirways flight 850. RUDE RUDE RUDE service! Awful.
neutral,US Airways,@USAirways what is contact info to upgrade using advantage miles?
neutral,US Airways,@USAirways @shivadelrahim what about upgrades?
negative,US Airways,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!
negative,US Airways,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd
neutral,US Airways,@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter
negative,US Airways,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"
negative,US Airways,@USAirways seems to be the only airline without a dedicated line for status members
neutral,US Airways,@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg
negative,US Airways,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee
positive,US Airways,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80� in MoBay!"
negative,US Airways,@USAirways if one with @AmericanAir why can't you use American miles????
negative,US Airways,@USAirways why cant Sapphire members reach anyone on the phone?
negative,US Airways,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now
negative,US Airways,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times
negative,US Airways,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.
negative,US Airways,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
negative,US Airways,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
neutral,US Airways,@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?
negative,US Airways,"@USAirways ""Owen F"" at DCA Gate 42: #rude."
negative,US Airways,@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer
negative,US Airways,@USAirways on hold for 30 minutes &amp; counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW
negative,US Airways,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta
negative,US Airways,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
negative,US Airways,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful
negative,US Airways,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund
negative,US Airways,@USAirways your flight attendants are all jerks _ِ_
negative,US Airways,@USAirways Easily the most ridiculous experience trying to spend money with your company.
negative,US Airways,@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.
negative,US Airways,@USAirways - been on hold with reservations for over 30 min already! #worstairline
negative,US Airways,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
negative,US Airways,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!
neutral,US Airways,@usairways Does anyone know the hold times for USAirways reservations?
negative,US Airways,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?"
negative,US Airways,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"
negative,US Airways,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
negative,US Airways,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.
negative,US Airways,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."
neutral,US Airways,"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket"
negative,US Airways,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...
negative,US Airways,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them."
negative,US Airways,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!
negative,US Airways,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"
negative,US Airways,@USAirways can you please post wait time-have been on hold for two hours
negative,US Airways,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane &amp; now you're Cancelled Flighting her flight home.. WTF!?
negative,US Airways,@USAirways or is anyone even responding to social media? AWFUL.
positive,US Airways,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice
negative,US Airways,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
negative,US Airways,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.
negative,US Airways,@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???
negative,US Airways,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website
negative,US Airways,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service
neutral,US Airways,"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?"
negative,US Airways,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?"
negative,US Airways,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."
negative,US Airways,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"
negative,US Airways,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!"
negative,US Airways,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail
neutral,US Airways,@USAirways So no idea? Thanks...
negative,US Airways,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..."
negative,US Airways,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr
negative,US Airways,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
positive,US Airways,@USAirways ok. Thank you
negative,US Airways,@USAirways told to work it out ourselves #joke #fail
negative,US Airways,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN
negative,US Airways,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail
negative,US Airways,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU
negative,US Airways,@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger
negative,US Airways,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
negative,US Airways,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.
negative,US Airways,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1"
negative,US Airways,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."
negative,US Airways,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?"
negative,US Airways,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now."
negative,US Airways,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"
negative,US Airways,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.
negative,US Airways,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.
positive,US Airways,"@USAirways Got it, thanks!"
negative,US Airways,"@USAirways Umm, can you define 'extra time'?"
neutral,US Airways,@USAirways International
negative,US Airways,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."
negative,US Airways,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?"
neutral,US Airways,"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?"
neutral,US Airways,@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!
negative,US Airways,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.
negative,US Airways,@USAirways I did at 7 pm! Still no bag..
positive,US Airways,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.
negative,US Airways,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold &amp; $25."
negative,US Airways,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?
negative,US Airways,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic
negative,US Airways,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?
negative,US Airways,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
positive,US Airways,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.
negative,US Airways,@USAirways Can you help me update KTN on the profile? Ticket book via AA &amp; that info didn't get pass on. I've been on hold forever
negative,US Airways,@USAirways so you're not honoring miles with @united that were traveled last year?
neutral,US Airways,"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights"
negative,US Airways,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father
negative,US Airways,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?
negative,US Airways,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
negative,US Airways,"@USAirways &gt;250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service."
negative,US Airways,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime"
negative,US Airways,@USAirways REALLY? Tried that already-got message not available to do. Next idea?
negative,US Airways,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.
negative,US Airways,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!
neutral,US Airways,"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill"
negative,US Airways,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup
negative,US Airways,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
positive,US Airways,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem."
negative,US Airways,@USAirways at which point in told they have sold my voucher because I wasn't fast enough
negative,US Airways,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there"
negative,US Airways,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.
neutral,US Airways,@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger
negative,US Airways,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs &amp; then zip
negative,US Airways,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.
negative,US Airways,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed
negative,US Airways,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?
negative,US Airways,@USAirways @stephenrodrick Your team needs to build capacity
negative,US Airways,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.
negative,US Airways,@USAirways -1st x told no travel advisory-now TWO hrs on hold &amp; disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!
negative,US Airways,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough"
negative,US Airways,@USAirways fuck you.
negative,US Airways,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever
negative,US Airways,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles_���. #wasteoftime #theworst
negative,US Airways,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
negative,US Airways,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN
negative,US Airways,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
negative,US Airways,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"
negative,US Airways,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"
positive,US Airways,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
negative,US Airways,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."
negative,US Airways,"@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?"
negative,US Airways,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!
neutral,US Airways,@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?
negative,US Airways,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.
positive,US Airways,@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism
negative,US Airways,"@USAirways literally the worst flying experience of my life, and I have flown a lot"
negative,US Airways,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?
negative,US Airways,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"
negative,US Airways,@USAirways 45 minutes on hold no help
negative,US Airways,@USAirways transferred 4x pleeeeeeeease help!
positive,US Airways,@USAirways me too!
negative,US Airways,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
neutral,US Airways,@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?
positive,US Airways,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided
negative,US Airways,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
negative,US Airways,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family
neutral,US Airways,@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to
negative,US Airways,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.
negative,US Airways,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
negative,US Airways,"@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales"
negative,US Airways,@USAirways 13 years of Naval Service and I run the travel department for all my commands...
negative,US Airways,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice
negative,US Airways,@USAirways Already tried. How about Conf # via DM
negative,US Airways,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us"""
negative,US Airways,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail
negative,US Airways,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents &amp; Jeanine
negative,US Airways,@USAirways I will send an email with details Late Flightr. Thank you for responding.
negative,US Airways,@USAirways This is the last time I use your airline. I promise that!
negative,US Airways,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"
negative,US Airways,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?
negative,US Airways,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow
negative,US Airways,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
negative,US Airways,@USAirways hello I have a question for you and your phone lines have jammed
negative,US Airways,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside
negative,US Airways,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg
negative,US Airways,@USAirways / @AmericanAir are incompetent.
negative,US Airways,@USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad
negative,US Airways,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain"
neutral,US Airways,@USAirways @AmericanAir are u paying incedentals? #noworstairline
negative,US Airways,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn
positive,US Airways,@USAirways yes I did thank you! They did a great job turning the flight in jan !
negative,US Airways,@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold
positive,US Airways,@USAirways connection made. Thanks again this week. #daddyshome
negative,US Airways,@USAirways worst customer service experience ever today. Get it together.
negative,US Airways,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!
negative,US Airways,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys
negative,US Airways,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory
negative,US Airways,@USAirways your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from PHX to JWA. Help her out.
negative,US Airways,@USAirways them and @AmericanAir
negative,US Airways,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows
negative,US Airways,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.
negative,US Airways,@USAirways I did &amp; was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
negative,US Airways,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again
negative,US Airways,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain
negative,US Airways,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
negative,US Airways,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.
negative,US Airways,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy
negative,US Airways,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks
negative,US Airways,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
negative,US Airways,@USAirways you suck and you ruined my day. And my vacation isn't even until June.
negative,US Airways,"@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"
negative,US Airways,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-("
neutral,US Airways,@USAirways is a bag that is 23�۝L x 9�۝W x 12�۝H allowed as a carry on?
negative,US Airways,@USAirways thanks for nothing
neutral,US Airways,@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?
negative,US Airways,@USAirways 2 bad planes &amp; 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
negative,US Airways,"@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails."
negative,US Airways,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?
positive,US Airways,@USAirways thank you
negative,US Airways,@usairways and @american please get my plane together before I go to Jetblue
negative,US Airways,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form."
negative,US Airways,"@USAirways found the tix#, security code not working. Tried a dozen times."
negative,US Airways,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled."
negative,US Airways,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.
negative,US Airways,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I�۪ll ride US for life
neutral,US Airways,"@USAirways It's a debit card, but I am a Dividend member."
negative,US Airways,@USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout
neutral,US Airways,@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?
neutral,US Airways,@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL
negative,US Airways,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip
negative,US Airways,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip"
negative,US Airways,@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?
negative,US Airways,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.
negative,US Airways,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.
negative,US Airways,@USAirways how about checking the plane before having everyone board the plane? #pissed
neutral,US Airways,@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?
negative,US Airways,@USAirways link didn't work via Mobil.
negative,US Airways,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.
neutral,US Airways,"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you"
negative,US Airways,@USAirways How do I get through?
negative,US Airways,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck
neutral,US Airways,@USAirways any chance of a travel advisory or DCA this weekend?
positive,US Airways,@USAirways Yes thank you. Appreciate u checking...
negative,US Airways,@USAirways why I can't book a flight to PRN through your website?
negative,US Airways,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab
neutral,US Airways,"@USAirways Yes, it was Sunday."
negative,US Airways,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies
negative,US Airways,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help &amp; to call back Late Flightr. FOR A WEEK NOW!
negative,US Airways,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
negative,US Airways,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing."
positive,US Airways,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."
negative,US Airways,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX
neutral,US Airways,@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?
neutral,US Airways,@USAirways if I have Dividend Miles credit card &amp; I used it to book my flight is one bag free?
negative,US Airways,@USAirways have checked all day. CHO needs added. Please evaluate.
neutral,US Airways,@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?
neutral,US Airways,@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet? I will have a tight connection out of clt to mco.
neutral,US Airways,@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.
neutral,US Airways,@USAirways followed!
positive,US Airways,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her
neutral,US Airways,@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap.
negative,US Airways,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel
negative,US Airways,@nrhodes85: look! Another apology. DO NOT FLY @USAirways
negative,US Airways,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA
negative,US Airways,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail"
neutral,US Airways,@USAirways will shall see in the next couple of minutes.
negative,US Airways,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."
negative,US Airways,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."
positive,US Airways,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.
negative,US Airways,"@USAirways Batting 1.000! Four flights in a month, all four delayed!"
neutral,US Airways,"@USAirways sure, just DM'ed you."
negative,US Airways,"@USAirways &amp; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"
negative,US Airways,"@USAirways I was... 4 tomorrow. I missed my meeting today, &amp; it was pointless 2 pay hotel today when the purpose of my trip has been screwed"
negative,US Airways,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
negative,US Airways,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
negative,US Airways,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"
positive,US Airways,@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.
neutral,US Airways,@USAirways I am just trying to establish what your policy is. Thanks!
negative,US Airways,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."
neutral,US Airways,@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing
negative,US Airways,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
negative,US Airways,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME
negative,US Airways,@USAirways gate agent in CLT forced me to check bag in z1 &amp; proceeded to allow larger bags. Huge inconvenience to travel plans.
neutral,US Airways,@USAirways it's vegas baby who doesn't have a good time in vegas lol
neutral,US Airways,@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn
negative,US Airways,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS"
negative,US Airways,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail"
negative,US Airways,"���@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.�۝ #false"
neutral,US Airways,@USAirways absolutely
negative,US Airways,@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :(
negative,US Airways,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
negative,US Airways,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers
negative,US Airways,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has
negative,US Airways,@USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?
negative,US Airways,@USAirways waiting for bags now over 25min in Phl bag claim!
positive,US Airways,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
negative,US Airways,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
negative,US Airways,@USAirways Call volumes are high so the best answer is to hang up on me?
positive,US Airways,@USAirways i got through and am able to switch my flight with no charge. Thank you
neutral,US Airways,@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta
positive,US Airways,"@USAirways Welcome to North Texas US Air / American Air employees.
Housing and Education are great opportunities in The GR8 State Of Texas"
neutral,US Airways,@USAirways oh they saw it and said nothing.
negative,US Airways,@USAirways yes but lost a whole day. Frustrating!! #poor customer service
negative,US Airways,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.
negative,US Airways,"@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?"
negative,US Airways,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.
negative,US Airways,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service
neutral,US Airways,@USAirways can I bring mini bottles of booze on to my flight?
negative,US Airways,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.
negative,US Airways,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice
neutral,US Airways,@USAirways Nice try. Doesn't apply to Philly.
neutral,US Airways,@USAirways what is your policy around bringing a breast pump on board?
positive,US Airways,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"
negative,US Airways,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.
neutral,US Airways,@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?
neutral,US Airways,@USAirways how can i get ahold of a reservations supervisor?
negative,US Airways,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.
positive,US Airways,"@USAirways awesome! And yes, @UpInAirClaire is!"
negative,US Airways,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days
negative,US Airways,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
negative,US Airways,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail
negative,US Airways,"@USAirways Literally all that says is ""Case open"" What good is that to me?"
negative,US Airways,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights
positive,US Airways,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
negative,US Airways,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"
positive,US Airways,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!
positive,US Airways,"@USAirways
Good news, we got fixed."
negative,US Airways,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice
neutral,US Airways,@USAirways thanks is there a beareavement discount anymore or not should I just book online
negative,US Airways,@USAirways and now that flight pushed back to 2:35pm departure.
negative,US Airways,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines."
negative,US Airways,@USAirways horrible experience to key west lost luggage called to check &amp; was told not to call back reconsidering my flight back
positive,US Airways,@USAirways thank you!
negative,US Airways,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"
neutral,US Airways,"@USAirways Yes, I get that. I�۪m asking: Specifically, what will you do with the feedback I�۪ve given you?"
negative,US Airways,@USAirways delayed I'm charlotte big surprise
negative,US Airways,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA"
negative,US Airways,@AndrewFallis same here! On hold for an hour &amp; then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight
negative,US Airways,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fianc̩e are stuck in BOS!
negative,US Airways,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above &amp; beyond for customers? #NotImpressed"
negative,US Airways,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."
negative,US Airways,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
positive,US Airways,@USAirways Thank you
negative,US Airways,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx
positive,US Airways,@USAirways Reservation agent on the phone did a great job.
negative,US Airways,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."
negative,US Airways,@USAirways is a joke. Stop losing my luggage!
neutral,US Airways,@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral
negative,US Airways,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"
neutral,US Airways,@USAirways Thank you. But I don�۪t understand. What will you do with my feedback?
negative,US Airways,"@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!"
negative,US Airways,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?
negative,US Airways,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?
negative,US Airways,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter
negative,US Airways,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!"
negative,US Airways,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"
negative,US Airways,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased."
negative,US Airways,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
positive,US Airways,@USAirways made it!!! Send Bloody Mary's to row 27!!!
neutral,US Airways,"@USAirways 5223 out of Gainesville, FL"
negative,US Airways,@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back #
neutral,US Airways,@USAirways Thank you for valuing my feedback. What will you do with it?
negative,US Airways,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday
negative,US Airways,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster
negative,US Airways,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless
negative,US Airways,"@USAirways never let's me down, every. Single. Flight. Gets delayed."
negative,US Airways,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
neutral,US Airways,@USAirways Done
neutral,US Airways,@USAirways made it.. Never ran so fast in my life
negative,US Airways,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5
negative,US Airways,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me."
negative,US Airways,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"
neutral,US Airways,@USAirways call Gate D9 in CLT and get me on this flight
negative,US Airways,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.
negative,US Airways,"@USAirways 835, fix this ASAP"
negative,US Airways,"@USAirways No. Just felt that you could do better in making the emails feel a little less of ���We don�۪t care. We�۪re automated."""
negative,US Airways,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"
negative,US Airways,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it
positive,US Airways,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday
positive,US Airways,@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service &amp; #support.
negative,US Airways,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.
negative,US Airways,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2
negative,US Airways,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.
negative,US Airways,@USAirways what is the damn delay????
negative,US Airways,@USAirways it would be nice to just pull up to the gate. Still sitting here
negative,US Airways,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.
negative,US Airways,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!
negative,US Airways,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."
negative,US Airways,.@USAirways You'll be receiving a long &amp; detailed complaint letter soon. Long story short: never flying USAir again.
negative,US Airways,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"
negative,US Airways,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!"
negative,US Airways,"@USAirways that the flight was delayed &amp; closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service"
negative,US Airways,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate
negative,US Airways,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout
positive,US Airways,@USAirways I appreciate your prompt response.
negative,US Airways,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice
negative,US Airways,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.
negative,US Airways,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable
negative,US Airways,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail
negative,US Airways,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous
negative,US Airways,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.
negative,US Airways,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.
neutral,US Airways,@USAirways of course weather was a joke 43 beats 5 degrees in PHL! �������ە��
negative,US Airways,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.
negative,US Airways,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.
positive,US Airways,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.
negative,US Airways,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.
negative,US Airways,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
negative,US Airways,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
negative,US Airways,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days
negative,US Airways,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH
negative,US Airways,@USAirways ordered a Scotch &amp; water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
negative,US Airways,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today."
negative,US Airways,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.
negative,US Airways,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"
negative,US Airways,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off
negative,US Airways,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else"
negative,US Airways,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo
negative,US Airways,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"
neutral,US Airways,@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50
negative,US Airways,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.
negative,US Airways,@USAirways is the worst!! Still haven't left.. Everyone missing connections.
negative,US Airways,@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.
negative,US Airways,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.
neutral,US Airways,@USAirways can you help me reroute my trip?
negative,US Airways,@USAirways gonna miss connecting flight.. Delayed flying out of Boston
neutral,US Airways,@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!
negative,US Airways,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!
positive,US Airways,@USAirways thank you for refunding me on my baggage ! really appreciate it
negative,US Airways,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.
positive,US Airways,@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.
negative,US Airways,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni
negative,US Airways,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
negative,US Airways,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!"
negative,US Airways,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated
negative,US Airways,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!
negative,US Airways,"@USAirways it was 1838, almost 5 hours Late Flight due to mechanical."
negative,US Airways,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service."
neutral,US Airways,@USAirways Mobile boarding pass email.
positive,US Airways,@USAirways we will...sunday! Just a few days away
neutral,US Airways,@USAirways I am following you now
negative,US Airways,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
negative,US Airways,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
negative,US Airways,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.
negative,US Airways,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes"
negative,US Airways,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.
negative,US Airways,@USAirways offloading the plane?!?!?! This is ridiculous!!!!
positive,US Airways,"���@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?�۝ Spring Break !!!"
neutral,US Airways,@USAirways still just sitting here. nobody has said anything. What's up?
negative,US Airways,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
positive,US Airways,@USAirways I will. Thank you for at least tweeting me back:) better than most. _���
negative,US Airways,@USAirways that seems unlikely without a crew here to board us
negative,US Airways,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice"
positive,US Airways,@USAirways Exicted to be flying with y'all soon !!
neutral,US Airways,@USAirways and that you can choose the same seat for free after clicking 100 buttons.
negative,US Airways,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors"
negative,US Airways,@USAirways I�۪ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/
negative,US Airways,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks
negative,US Airways,@USAirways worst experience ever with you guys��_see my blog tomorrow on my experience. Maybe you can help make it better.
negative,US Airways,@USAirways now the freezing bus is just doing circles?
negative,US Airways,"@USAirways please explain, I have plenty of time since I'm STRANDED!!"
negative,US Airways,"@USAirways I doubt that, its 11:21p &amp; we r still being held captive on the ground at DCA! A little communication from up front would b nice."
negative,US Airways,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?
negative,US Airways,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?
negative,US Airways,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.
negative,US Airways,@USAirways doesn't want me to get home
negative,US Airways,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?"
negative,US Airways,"@USAirways DCA-&gt;HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt &amp; 1 announcement 4 &gt; hour!"
negative,US Airways,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you."
negative,US Airways,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."
negative,US Airways,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful
negative,US Airways,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
negative,US Airways,@USAirways never flying with you guys again. Extremely disorganized and too many delays.
negative,US Airways,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta"
negative,US Airways,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection��_ Help!"
negative,US Airways,@USAirways the flight that I did not connect to was 1857.
negative,US Airways,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed
negative,US Airways,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting
negative,US Airways,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment."
negative,US Airways,@USAirways - BOS -&gt; DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
negative,US Airways,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.
negative,US Airways,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.
negative,US Airways,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!
negative,US Airways,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??"
negative,US Airways,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"
negative,US Airways,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."
neutral,US Airways,"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?"
negative,US Airways,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded."
positive,US Airways,@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!
negative,US Airways,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa
positive,US Airways,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!
positive,US Airways,"@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!"
negative,US Airways,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???
negative,US Airways,"@USAirways I already HAVE, four times"
negative,US Airways,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."
negative,US Airways,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?
positive,US Airways,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman"
negative,US Airways,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer"
negative,US Airways,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS
negative,US Airways,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF"
negative,US Airways,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway
negative,US Airways,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."
negative,US Airways,@USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie
negative,US Airways,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways
negative,US Airways,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"
negative,US Airways,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
negative,US Airways,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
positive,US Airways,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
negative,US Airways,@USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight
negative,US Airways,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!
negative,US Airways,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!"
negative,US Airways,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded."
negative,US Airways,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th."
neutral,US Airways,@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is
negative,US Airways,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious &amp; just goes on &amp; on. I vote for texts if practical :)"
negative,US Airways,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE
positive,US Airways,@USAirways thank you finally got our bag. Customer services reps were wonderful.
neutral,US Airways,"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?"
neutral,US Airways,@USAirways we got our bags today. Thanks!
negative,US Airways,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.
negative,US Airways,@USAirways never fails to disappoint.
negative,US Airways,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?
negative,US Airways,@UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.
negative,US Airways,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"
positive,US Airways,@USAirways flight 437 PHX&gt;ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(
positive,US Airways,@USAirways I miss you too. Work has taken me out of Philly. I�۪ve been on flight 1776 from BOS ���&gt; PHL so many times I should have a res. seat
neutral,US Airways,"@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?"
negative,US Airways,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!
negative,US Airways,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
negative,US Airways,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.
positive,US Airways,@USAirways no problem. Things worked out at airport. Thanks!
neutral,US Airways,@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...
neutral,US Airways,@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.
negative,US Airways,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues
negative,US Airways,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..
neutral,US Airways,@USAirways Do you have a phone Nbr for Refund Dept ?
neutral,US Airways,@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.
positive,US Airways,"@USAirways yes, it's a domestic flight. Thank you!"
neutral,US Airways,@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.
neutral,US Airways,@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB
positive,US Airways,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S
negative,US Airways,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today
negative,US Airways,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers
negative,US Airways,@USAirways what is the holdup? Should I be looking for another flight?
negative,US Airways,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.
negative,US Airways,@USAirways 4420 delayed further?
negative,US Airways,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.
negative,US Airways,.@USAirways I guess from now on I should take my chances &amp; keep the $50 for the courtesy free because it seems cabin is always full.
negative,US Airways,@USAirways 4 hours Late Flightr And i lost my conection _���
neutral,US Airways,"@USAirways just heard #Monterey airport was closed due to thick fog, any updates"
negative,US Airways,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.
positive,US Airways,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,"
positive,US Airways,@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw
negative,US Airways,@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something
negative,US Airways,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ
negative,US Airways,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.
negative,US Airways,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"
negative,US Airways,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND
negative,US Airways,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility
neutral,US Airways,@USAirways is there anyway to get rebook in help on twitter?
negative,US Airways,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps
negative,US Airways,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
negative,US Airways,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
negative,US Airways,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport
negative,US Airways,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
neutral,US Airways,"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival"
negative,US Airways,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"
negative,US Airways,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
neutral,US Airways,@USAirways US airways csr at Phoenix airport fixed the problem
negative,US Airways,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please
negative,US Airways,"���@USAirways: @alan_bledsoe Thanks for your feedback, Alan.�۝ Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"
neutral,US Airways,@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?
positive,US Airways,@USAirways lol me too
negative,US Airways,@USAirways still waiting on a response
negative,US Airways,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.
negative,US Airways,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers
neutral,US Airways,@USAirways How will I change it?
negative,US Airways,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
neutral,US Airways,@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.
neutral,US Airways,"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?"
positive,US Airways,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"
positive,US Airways,@USAirways I just think it's weird to have mileage as 666
neutral,US Airways,@USAirways flight 1783 CLT to BOS
negative,US Airways,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.
negative,US Airways,@USAirways but you guys switched me and didn't inform me of the chathes
negative,US Airways,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"
negative,US Airways,"@USAirways your app is bad, and you should feel bad."
negative,US Airways,@USAirways Still irritated that our well planned and booked return was messed with &amp; with no warning.
neutral,US Airways,@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?
negative,US Airways,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it
neutral,US Airways,"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft."
negative,US Airways,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"
negative,US Airways,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.
negative,US Airways,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible
negative,US Airways,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
negative,US Airways,@USAirways 5 hour cross country morning flight and you have no food? #BadService
neutral,US Airways,"@USAirways @AmericanAir been with US Airways since 03, back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way."
negative,US Airways,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.
negative,US Airways,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
negative,US Airways,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored
neutral,US Airways,@USAirways no problem...just funny have a nice day
neutral,US Airways,@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18
negative,US Airways,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
negative,US Airways,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
negative,US Airways,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"
negative,US Airways,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...
neutral,US Airways,@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO _���_���_���_���
negative,US Airways,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
negative,US Airways,@USAirways over an hour now and still no one at the Yuma counter
neutral,US Airways,@USAirways can you DM me &amp; add me to the upgrade list for a flt tonight?
negative,US Airways,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!
negative,US Airways,@USAirways some people in line have been waiting 55 minutes for a customer service representative
negative,US Airways,@USAirways @americanair I feel sorry for AA
negative,US Airways,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
neutral,US Airways,"���@USAirways: Reminder: From 2/28, we�۪ll be tweeting from @AmericanAir. http://t.co/mFMNKmvOTR�۝RT I look 4ward to that follow back too!"
negative,US Airways,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
neutral,US Airways,"THE END: RT @USAirways: Reminder: From 2/28, we�۪ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9"
negative,US Airways,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting."
negative,US Airways,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(
positive,US Airways,@USAirways thanks
neutral,US Airways,"���@USAirways: Reminder: From 2/28, we�۪ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl"
negative,US Airways,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
neutral,US Airways,"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we�۪ll be tweeting from @AmericanAir."
neutral,US Airways,@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?
negative,US Airways,@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP.
negative,US Airways,@USAirways they finally answered. They were rude and didn't help me at all.
neutral,US Airways,"@USAirways @AmericanAir no, don't leave me!!!"
positive,US Airways,"@USAirways #success made flight , please thank the crew of 556 great time recovery"
neutral,US Airways,"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using.
http://t.co/3fq3XElbOn"
positive,US Airways,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!
neutral,US Airways,@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP
negative,US Airways,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
neutral,US Airways,"@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl"
negative,US Airways,@USAirways 1917. Still sitting here. Feels badly handled.
positive,US Airways,@USAirways Lilly M in SJU check in is fabulous!
negative,US Airways,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.
negative,US Airways,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
positive,US Airways,@USAirways that's where we are now. Thank you.
negative,US Airways,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?"
neutral,US Airways,@USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy?
neutral,US Airways,@USAirways 657. My daughter Candice and I are together with her baby.
negative,US Airways,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"
negative,US Airways,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...
negative,US Airways,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
positive,US Airways,@USAirways #tbt every day.
negative,US Airways,@USAirways what's the issue with flight 4420 from jax being delayed tonight?
negative,US Airways,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&amp;frustrated
neutral,US Airways,"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!"
neutral,US Airways,@USAirways @CakeNDeath Question is will he and his lady behave...
positive,US Airways,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single."
negative,US Airways,@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours
negative,US Airways,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
positive,US Airways,@USAirways thank you for refunding my bag fee. I look forward to its return today I hope.
negative,US Airways,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
negative,US Airways,@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.
negative,US Airways,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!
negative,US Airways,@USAirways _���. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
positive,US Airways,@USAirways thank you
negative,US Airways,@USAirways another bad experience today. Frozen pipes on 597. Missing connection.
negative,US Airways,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!"
neutral,US Airways,@USAirways skys r sunny air is cold I can't wait to get to #CLT
negative,US Airways,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
negative,US Airways,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
negative,US Airways,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.
negative,US Airways,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time
negative,US Airways,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.
negative,US Airways,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
positive,US Airways,@USAirways 1917. Thanks for the 5 hour layover in LA too_�ԍ Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
negative,US Airways,"@USAirways yeah , I have been expecting The same for 3 hours"
negative,US Airways,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff
negative,US Airways,@USAirways 502 M-phx Im still on The plane waiting And waiting
negative,US Airways,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!
negative,US Airways,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.
negative,US Airways,@USAirways that's it?!?!?
positive,US Airways,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! _���
negative,US Airways,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?
negative,US Airways,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable"
negative,US Airways,@USAirways phone support rebooked but orig flt was Late Flight. Made it!
positive,US Airways,@USAirways KUDOS to your phone support and Charlotte gate staff!
negative,US Airways,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!
negative,US Airways,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt
negative,US Airways,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)
negative,US Airways,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."
neutral,US Airways,@USAirways any chance of making #561?
negative,US Airways,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email
negative,US Airways,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing
neutral,US Airways,"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA"
neutral,US Airways,@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier
negative,US Airways,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.
negative,US Airways,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"
negative,US Airways,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8
negative,US Airways,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
neutral,US Airways,@USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.
neutral,US Airways,"@USAirways res went under her maiden name...married 50...no docs with maiden name. Hence, problem."
negative,US Airways,@USAirways just called reservations. Cannot change just able to put note on res. Problem is tsa...
negative,US Airways,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"
negative,US Airways,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL &gt;CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
neutral,US Airways,"@USAirways btw, not upset at usaiways, promise."
negative,US Airways,@USAirways i hate you
negative,US Airways,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable"
negative,US Airways,@USAirways understood and so does us airways. Getting through tsa is the problem
negative,US Airways,@USAirways I paid for my seat. I expect to be able to use my full seat
negative,US Airways,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy"
negative,US Airways,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff
negative,US Airways,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land."
negative,US Airways,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"
neutral,US Airways,@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..
negative,US Airways,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.
negative,US Airways,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?
negative,US Airways,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA
negative,US Airways,@USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating.
neutral,US Airways,@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included
neutral,US Airways,"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now"
negative,US Airways,@USAirways this has been the worst trip with little to no customer service
negative,US Airways,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am
negative,US Airways,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
negative,US Airways,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day"
negative,US Airways,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"
negative,US Airways,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help
negative,US Airways,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV"
positive,US Airways,@USAirways Will do :)
negative,US Airways,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways
positive,US Airways,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.
negative,US Airways,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags"
positive,US Airways,@USAirways - done :)
negative,US Airways,@USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles &amp; $125 for the tckt
positive,US Airways,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!"
neutral,US Airways,@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?
negative,US Airways,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude &amp; unacceptable #fail
neutral,US Airways,@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.
neutral,US Airways,@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it
negative,US Airways,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
negative,US Airways,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?
neutral,US Airways,���@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.�۝ sent
negative,US Airways,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
negative,US Airways,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."
negative,US Airways,@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.
neutral,US Airways,@USAirways will I get the full amount credited to my account for US Airways credit?
negative,US Airways,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.
negative,US Airways,@USAirways lost our luggage. #yay
neutral,US Airways,@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?
negative,US Airways,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!
negative,US Airways,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation
negative,US Airways,@USAirways : its just a very bad customer service experience// can you help
negative,US Airways,"@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back"
neutral,US Airways,@USAirways really!??
negative,US Airways,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her
negative,US Airways,@USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess
negative,US Airways,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!"
negative,US Airways,@USAirways no your not!
negative,US Airways,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled
positive,US Airways,@USAirways thank you for fixing my 5 hour delay.
negative,US Airways,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing
negative,US Airways,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8
neutral,US Airways,@USAirways please follow me so I can DM you about something
positive,US Airways,@usairways 4 flights in 48hrs &amp; I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
positive,US Airways,@USAirways landed safely everything worked out.
negative,US Airways,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth
negative,US Airways,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.
negative,US Airways,@USAirways delays to the max
positive,US Airways,@USAirways on Sunday! Can't wait! See you then
negative,US Airways,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA
negative,US Airways,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far
negative,US Airways,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected."
negative,US Airways,@USAirways Emailed them a week ago and still nothing...
negative,US Airways,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!
negative,US Airways,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE
negative,US Airways,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr
negative,US Airways,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.
positive,US Airways,@USAirways finally rectified my flight situation! Thanks again
neutral,US Airways,@USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?
positive,US Airways,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything
negative,US Airways,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done
negative,US Airways,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned &amp; technically never left LAX.
negative,US Airways,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr
negative,US Airways,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here
positive,US Airways,@USAirways ice cream up front! Solid
positive,US Airways,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout
negative,US Airways,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!
negative,US Airways,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers."
negative,US Airways,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.
neutral,US Airways,"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change"
negative,US Airways,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?"
negative,US Airways,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone
negative,US Airways,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.
negative,US Airways,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.
negative,US Airways,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?
negative,US Airways,@USAirways so far I've gotten six different answers
negative,US Airways,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
neutral,US Airways,@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49
negative,US Airways,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."
negative,US Airways,@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.
negative,US Airways,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.
negative,US Airways,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
negative,US Airways,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three &amp; 1/2 hour delay so far &amp; sill not sure if we'll be taking off.
negative,US Airways,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
negative,US Airways,@USAirways you run a piece of shit airline!! Thanks for ruining AA
negative,US Airways,���@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.�۝ Confirmation code?
negative,US Airways,@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
negative,US Airways,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?"
negative,US Airways,@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
neutral,US Airways,@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck
negative,US Airways,"@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :("
negative,US Airways,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.
negative,US Airways,@USAirways I don't think I've ever had a us airways flight that went smoothly.
negative,US Airways,@USAirways PLEASE improve your phone system! Going through multiple prompts &amp; menus just to be told to call back Late Flightr = MAJOR FAIL
negative,US Airways,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"
negative,US Airways,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong
negative,US Airways,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good"
negative,US Airways,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool
negative,US Airways,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you."
negative,US Airways,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.
negative,US Airways,@USAirways just lost a faithful customer.
negative,US Airways,@USAirways I have 3 times and no one has been able to help me out
positive,US Airways,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
negative,US Airways,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v"
negative,US Airways,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided."
negative,US Airways,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys
negative,US Airways,@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks
negative,US Airways,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
negative,US Airways,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
negative,US Airways,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
negative,US Airways,@USAirways thanks! Now I just need to locate where my luggage is!
positive,US Airways,@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far
negative,US Airways,"@USAirways Thanks for showing interest...3880 to Greenville, SC."
negative,US Airways,@USAirways your app sucks balls compared to @AmericanAir
negative,US Airways,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
neutral,US Airways,"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music &amp; a msg that says ""call volume is high."" #vrm"
negative,US Airways,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"
negative,US Airways,"@USAirways to CLT from JFK nasty planes, dirty seats &amp; floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile"
negative,US Airways,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.
positive,US Airways,@USAirways ok thank you we were told ground delay due to snow.
negative,US Airways,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
negative,US Airways,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485"
neutral,US Airways,@USAirways Looking forward to some friends and family time in Arizona.
negative,US Airways,@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????
positive,US Airways,@USAirways @AmericanAir First Class all the way!!_�ռ������ Headed to @portlandjetport http://t.co/kDMq0jps02
negative,US Airways,@USAirways started trying to reach a real person over an hour ago still no luck
negative,US Airways,"@USAirways us2118
My wife in Boston says no snow right now."
negative,US Airways,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care
negative,US Airways,@USAirways you see now that is a lie. They auto respond with insulting email. #sucks
positive,US Airways,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work &amp; the push to b better
positive,US Airways,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
negative,US Airways,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218
negative,US Airways,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.
positive,US Airways,@USAirways thanks.
negative,US Airways,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
positive,US Airways,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow
neutral,US Airways,@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?
negative,US Airways,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them
negative,US Airways,@USAirways how does that help me when I get no response from there??? #usairwayssucks
negative,US Airways,@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard
positive,US Airways,@USAirways surprisingly quick response time by you and them. Thanks!
negative,US Airways,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville
negative,US Airways,@USAirways strikes again...lost bags. And two of them. #theworst
negative,US Airways,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again
negative,US Airways,@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?
negative,US Airways,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease
negative,US Airways,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.
negative,US Airways,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel &amp; I've submitted twice online
negative,US Airways,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
negative,US Airways,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.
negative,US Airways,@USAirways I spent more on the room &amp; transportation then I did the whole flight
negative,US Airways,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend
negative,US Airways,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service
negative,US Airways,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage
negative,US Airways,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."
negative,US Airways,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport
negative,US Airways,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?
negative,US Airways,"@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, &amp; give me a useless hotel voucher"
negative,US Airways,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour &amp; a half? I'd like an answer."
negative,US Airways,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges
negative,US Airways,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.
negative,US Airways,@USAirways that wasn�۪t my Q but thanks. Wondering why you�۪re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0
negative,US Airways,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why
negative,US Airways,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma
negative,US Airways,@USAirways 40 minutes to put my TSA number in��_ 40 mins��_ and stop holding people hostage with requiring a dividends miles acct. @tsa
negative,US Airways,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks
negative,US Airways,"@USAirways really, so what does that mean??? #usairwayssucks"
positive,US Airways,@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
negative,US Airways,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain"
negative,US Airways,"@USAirways the only way to assist, is to actually answer the phone."
negative,US Airways,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?
negative,US Airways,@usairways would it kill you to let me put my tsaprecheck number on my reservation?
negative,US Airways,"@usairways would it kill you to not let 3,000 miles expire"
negative,US Airways,@usairways would it kill you to let me know how many minutes I might be on hold?
negative,US Airways,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.
negative,US Airways,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck
negative,US Airways,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened"""
positive,US Airways,.@USAirways thanks!
negative,US Airways,@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks
negative,US Airways,@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks
positive,US Airways,@USAirways she also appreciated having her very own hashtag! :) #lucycat
negative,US Airways,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)
negative,US Airways,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!
neutral,US Airways,"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?"
negative,US Airways,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase."
negative,US Airways,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
negative,US Airways,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"
positive,US Airways,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)_٪�_٪�_٪���Ε����Ε����Ε��_٪�_٪�_٪�
negative,US Airways,@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible
negative,US Airways,"@USAirways that's ok, just know that I'll most likely never book with you again"
negative,US Airways,@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck
negative,US Airways,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!"
negative,US Airways,"@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks."
negative,US Airways,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?
negative,US Airways,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway
negative,US Airways,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
negative,US Airways,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week
negative,US Airways,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.
negative,US Airways,"@USAirways
Are you an incompetent airline every day, or just days that end in 'y'?"
negative,US Airways,@USAirways There isn't a ticket number...the transaction is still pending.
negative,US Airways,"@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us..."
negative,US Airways,@USAirways not patient - originally 11:51 and now 4:41.
negative,US Airways,@USAirways your agent did not say
negative,US Airways,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"
negative,US Airways,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
negative,US Airways,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request"
negative,US Airways,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself
negative,US Airways,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."
negative,US Airways,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up"
positive,US Airways,@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.
negative,US Airways,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs
negative,US Airways,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min &amp; counting
positive,US Airways,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
negative,US Airways,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.
positive,US Airways,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!
positive,US Airways,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number _��_
neutral,US Airways,@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?
negative,US Airways,@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.
negative,US Airways,Spend 1 HOUR on hold with @USAirways .
negative,US Airways,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection?
negative,US Airways,@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove
negative,US Airways,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD
neutral,US Airways,@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.
negative,US Airways,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"
negative,US Airways,@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??
negative,US Airways,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.
negative,US Airways,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had
negative,US Airways,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!
negative,US Airways,"@USAirways Also, we are in family crisis &amp; you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."
negative,US Airways,@USAirways where's my apology?
negative,US Airways,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person &amp; kept getting disconnected by an automated msg.
negative,US Airways,"@USAirways flight today showing on time online, not able to check in. Called &amp; told was Cancelled Flightled, put on hold over an hr ago. Help?"
negative,US Airways,"@USAirways new tag line ""but we got you there alive!"""
negative,US Airways,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?
neutral,US Airways,"@USAirways announced that people going to FL via Charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic"
neutral,US Airways,@USAirways just realized my @AmericanAir advantage number wasn't used for my flight. How do I get my ff miles?
negative,US Airways,@USAirways Does your company see passengers as customers or just $$$?
negative,US Airways,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.
negative,US Airways,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
negative,US Airways,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
negative,US Airways,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.
positive,US Airways,"@USAirways Thank you, busy times."
negative,US Airways,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed"
negative,US Airways,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day."
negative,US Airways,"@USAirways
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent �_� http://t.co/Q5SB0DaVuy"
positive,US Airways,@USAirways thanks :)
negative,US Airways,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways
neutral,US Airways,"@USAirways through, can you confirm that I haven't been charged?"
negative,US Airways,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go"
positive,US Airways,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�"
negative,US Airways,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time."
negative,US Airways,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways
negative,US Airways,"@USAirways
This is how vacations get Cancelled Flightled been on hold �_�for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb"
negative,US Airways,@USAirways for a response in 3-4 days? No thanks
negative,US Airways,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice
negative,US Airways,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
positive,US Airways,@USAirways thanks so much!
neutral,US Airways,@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?
neutral,US Airways,"@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail"
negative,US Airways,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.
neutral,US Airways,@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?
negative,US Airways,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease
negative,US Airways,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
negative,US Airways,@USAirways has an SPF record error that is causing e-mail from [email protected] to go to spam filters. DNS admin needs to fix!
positive,US Airways,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)_٪�_٪�_٪���Ε����Ε����Ε��_٪�_٪�_٪�
negative,US Airways,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4
negative,US Airways,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue"
negative,US Airways,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!
negative,US Airways,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
negative,US Airways,@USAirways I don't need to rebook I need to know the policy
negative,US Airways,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit."
neutral,US Airways,@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight
negative,US Airways,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv
neutral,US Airways,@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?
negative,US Airways,@USAirways that is the most useless tweet I've ever seen out of you.
negative,US Airways,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed
negative,US Airways,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem
negative,US Airways,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM
negative,US Airways,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?
negative,US Airways,@USAirways what is policy on changing flight to different dates once your flight has been delayed?
neutral,US Airways,@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)
neutral,US Airways,@USAirways last name Pordes
neutral,US Airways,@USAirways tell reservations to rebook me from 5080 to 5129
negative,US Airways,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"
positive,US Airways,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
neutral,US Airways,@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir
negative,US Airways,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ
negative,US Airways,@USAirways what do I push to rebook with that 800 number
negative,US Airways,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!
negative,US Airways,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera
neutral,US Airways,"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?"
negative,US Airways,"@USAirways grades for this trip:

Flight timeliness: _��_������
Cancelled Flightations: _��__���
Customer Service: _��__���
Flight attendants: _��__�ԏ"
negative,US Airways,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, &amp; then told "" I don't feel like dealing with it"" _���"
negative,US Airways,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info
negative,US Airways,@USAirways Has the most useless &amp; Rude employees ever at Philadelphia airport never again will I fly with them ! _��_
positive,US Airways,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.
positive,US Airways,@USAirways we are boarding now but have yet to depart. Thanks for the response.
positive,US Airways,@USAirways I totally understand the weather. Just frustrated. Thanks!
negative,US Airways,"@USAirways tell them to get on that, please."
negative,US Airways,@USAirways @SDFAirport I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved
negative,US Airways,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern
negative,US Airways,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay
positive,US Airways,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
negative,US Airways,"@USAirways, 1st a reaccommodation, now a delayed flight for this one. &amp; the Gate Agent still hasn't mumbled a word. Folks getting anxious."
positive,US Airways,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)_٪�_٪�_٪���Ε����Ε����Ε��_٪�_٪�_٪�
negative,US Airways,@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.
negative,US Airways,@USAirways how about a phone # to talk to a real person?
negative,US Airways,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us
negative,US Airways,@USAirways I gave up http://t.co/2eDgc6TbLs
negative,US Airways,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?
negative,US Airways,"@USAirways lack of communication with other offices, the customer, &amp; yall never update ur systems. U guys are 2 established 4 this mess"
negative,US Airways,@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do
positive,US Airways,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai"
negative,US Airways,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves."
neutral,US Airways,"@USAirways hi! Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original"
negative,US Airways,@USAirways great but that still does not help me..
negative,US Airways,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go
negative,US Airways,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose
negative,US Airways,"@USAirways I appreciate the hard work. Still, I gave up after &gt;hour. @dsearls"
negative,US Airways,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..."
negative,US Airways,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness
negative,US Airways,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
negative,US Airways,Thanks. ���@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.�۝
negative,US Airways,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1
negative,US Airways,@USAirways Fuck you
negative,US Airways,@USAirways not even on your dime and free tickets. #worsttraveldayever
negative,US Airways,@USAirways disappointment? Making own arrangements for me &amp; my sleeping toddler with zero assistance from USAir is maddening.
neutral,US Airways,@USAirways thank you
negative,US Airways,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.
negative,US Airways,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2
negative,US Airways,"@USAirways this day has been a disaster, rude employees, no help &amp; now no hotel. not flying with you again &amp; I fly ALOT! Dallas=raise=now!"
negative,US Airways,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.
negative,US Airways,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
negative,US Airways,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
negative,US Airways,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."
negative,US Airways,@USAirways half an inch of snow in Charlotte #overwhelming
neutral,US Airways,@USAirways on the phone now. looks like global
negative,US Airways,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
negative,US Airways,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers."
negative,US Airways,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again
negative,US Airways,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding."
negative,US Airways,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?
negative,US Airways,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"
negative,US Airways,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it
negative,US Airways,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways _���
negative,US Airways,@USAirways she just did but really how drunk does someone have to be before you stop serving them
positive,US Airways,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)_٪�_٪�_٪���Ε����Ε����Ε��_٪�_٪�_٪�
negative,US Airways,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home _���_���_��� (3 heel clicks)"
negative,US Airways,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?"
positive,US Airways,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!
negative,US Airways,@USAirways I'm sick of living in an airport!! #getittogether
negative,US Airways,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour"
positive,US Airways,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight
negative,US Airways,@USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her
positive,US Airways,"@USAirways Awesome USAir, TYSVM &lt;3"
positive,US Airways,@USAirways Thank you!
positive,US Airways,@USAirways that would be lovely! You have great people working in your organization.
negative,US Airways,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.
negative,US Airways,@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board
neutral,US Airways,@USAirways me too. Me too.
negative,US Airways,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?_���
positive,US Airways,"@USAirways TYVM USAir, Happy Night@ &lt;3"
positive,US Airways,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO
negative,US Airways,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???
negative,US Airways,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious
negative,US Airways,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
negative,US Airways,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow
positive,US Airways,@USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.
negative,US Airways,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"
negative,US Airways,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail
negative,US Airways,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
positive,US Airways,@USAirways Will do. I appreciate the response.
neutral,US Airways,@USAirways @erickofiejones how long are billing cycles
negative,US Airways,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA
negative,US Airways,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
negative,US Airways,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..."
negative,US Airways,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain
negative,US Airways,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
negative,US Airways,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways
positive,US Airways,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
negative,US Airways,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice
negative,US Airways,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications"
negative,US Airways,@USAirways I'm amazed at the lack of communication with the passengers.
negative,US Airways,"@USAirways when I told csr I would close acct, he couldn't care less"
negative,US Airways,"@USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."
negative,US Airways,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.
negative,US Airways,@USAirways bad weather shouldn't mean bad service
negative,US Airways,@USAirways stuck in Charlotte being treated like a nobody by staff.
negative,US Airways,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."
negative,US Airways,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up"
negative,US Airways,@USAirways sits on a throne of lies
negative,US Airways,"@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!"
negative,US Airways,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?
negative,US Airways,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."
neutral,US Airways,@USAirways I just hope that pilot had a good day off
positive,US Airways,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!
negative,US Airways,@USAirways is the worst airline I�۪ve ever flown on. You guys have treated me like garbage today.
negative,US Airways,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee
neutral,US Airways,"@USAirways Eh, it happens. I think I'll survive. _��� Thanks!"
negative,US Airways,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?
negative,US Airways,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"
negative,US Airways,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!
neutral,US Airways,"@USAirways - I'm in the Cust Svc line. Your Charlotte, NC agents better be in their A game."
neutral,US Airways,@USAirways and if the flight is full?
negative,US Airways,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.
negative,US Airways,@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.
negative,US Airways,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet
negative,US Airways,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!
negative,US Airways,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
negative,US Airways,@USAirways I was told there is no record of my refund. Can someone please help me. This has been a long day
negative,US Airways,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune
negative,US Airways,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.
negative,US Airways,@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault
negative,US Airways,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
positive,US Airways,@USAirways thank you! Glad to be heading home! Great people at your call center!
positive,US Airways,"@USAirways thx 4 replying. After trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd"
negative,US Airways,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?
positive,US Airways,@USAirways HA! You're fun.
negative,US Airways,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted
neutral,US Airways,@USAirways how long is that flight? http://t.co/bCwckWtnlE
positive,US Airways,@USAirways flying high thanks!
negative,US Airways,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine
negative,US Airways,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!
negative,US Airways,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."
positive,US Airways,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.
negative,US Airways,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!
negative,US Airways,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead."
positive,US Airways,@USAirways thanks
negative,US Airways,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!
negative,US Airways,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you.
negative,US Airways,"@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!!"
negative,US Airways,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
negative,US Airways,@USAirways I been on hold with U for 40mins wasting my time and $ &amp; I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT
negative,US Airways,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
negative,US Airways,@USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates _��_
negative,US Airways,@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed
positive,US Airways,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."
negative,US Airways,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."
negative,US Airways,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning."
negative,US Airways,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.
negative,US Airways,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV
negative,US Airways,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp
positive,US Airways,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees &amp; @united for help getting me back to IAH."
neutral,US Airways,@USAirways @satesq theres only one flt PHL-CRW per day.
negative,US Airways,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe
neutral,US Airways,"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory."
negative,US Airways,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
positive,US Airways,@USAirways Flight # 604. Thanks.
negative,US Airways,@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways
negative,US Airways,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay
negative,US Airways,@USAirways is anyone working today?? Anyone want to pick up a phone?
negative,US Airways,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.
negative,US Airways,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today."
positive,US Airways,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE _٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_���_���_���_���_���_���_���_���_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�"
negative,US Airways,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst
negative,US Airways,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault"
positive,US Airways,@USAirways Thank you. And thanks for being so accommodating.
positive,US Airways,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE _٪�_٪�_٪�_���_���_���_٪�_٪�_٪�
negative,US Airways,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob
negative,US Airways,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee
negative,US Airways,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways
negative,US Airways,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.
positive,US Airways,@USAirways thanks!
negative,US Airways,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."
negative,US Airways,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice
positive,US Airways,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�_٪�
negative,US Airways,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
negative,US Airways,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible
negative,US Airways,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.
neutral,US Airways,@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?
negative,US Airways,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
positive,US Airways,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)_٪�_٪�_٪���Ε��_���)
negative,US Airways,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help."
negative,US Airways,"@usairways It was 9�, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"
negative,US Airways,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.
negative,US Airways,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?
negative,US Airways,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?
negative,US Airways,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.
positive,US Airways,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.
negative,US Airways,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.
negative,US Airways,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better
negative,US Airways,@USAirways I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers
negative,US Airways,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
negative,US Airways,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now
negative,US Airways,@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain
negative,US Airways,@USAirways I just think if I am staying w your airline &amp; rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight
positive,US Airways,@USAirways that's why u guys are my #1 choice.
positive,US Airways,@USAirways thanks. _���
negative,US Airways,@usairways I�۪m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck
negative,US Airways,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!"
positive,US Airways,@USAirways how about a drink voucher for the next flight?? #winkwink
positive,US Airways,@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!
negative,US Airways,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse."
negative,US Airways,@USAirways any updates on flight 5202 from ORF to PHL no one at gate... ;(
negative,US Airways,"@usairways Yes. Works in Firefox.

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now."
negative,US Airways,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.
negative,US Airways,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"
negative,US Airways,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."
negative,US Airways,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?
negative,US Airways,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks
positive,US Airways,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!"
negative,US Airways,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn
positive,US Airways,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis &amp; boots count as 1. Teach your mgr who didn't know
negative,US Airways,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway���why not just put thru baggage claim?
negative,US Airways,@USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?
negative,US Airways,@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours
negative,US Airways,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..."
neutral,US Airways,"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name &amp; one has middle initial. Won't allow change"
negative,US Airways,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service
positive,US Airways,@USAirways right on. Up. Up &amp; away ������_��_
negative,US Airways,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks
neutral,US Airways,@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034
negative,US Airways,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?
negative,US Airways,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup
negative,US Airways,"@usairways you made us miss our flight, first class now I can't even enter the admirals club. Not happy dm me to fix this."
negative,US Airways,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm"
negative,US Airways,@USAirways on hold for 2 hours. You know what just keep my money
negative,US Airways,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands &amp; I want 2 reschedule same flight but in July
negative,US Airways,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP
negative,US Airways,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
negative,US Airways,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)
negative,US Airways,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?
neutral,US Airways,@USAirways done
negative,US Airways,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?
negative,US Airways,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"
negative,US Airways,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.
neutral,US Airways,@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles
neutral,US Airways,@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?
positive,US Airways,@USAirways Thank you so much its been a very stressful day
negative,US Airways,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
negative,US Airways,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers."
neutral,US Airways,"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt"
negative,US Airways,@USAirways Waiting for my luggage on flight 1923. Is there a delay?
negative,US Airways,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx
negative,US Airways,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.
positive,US Airways,@USAirways Absolutely!! The staff was amazing!!
negative,US Airways,@USAirways you are horrendous. Pull your shit together
positive,US Airways,@USAirways Haha - that will indeed be a great day!
negative,US Airways,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."
negative,US Airways,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
negative,US Airways,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl
neutral,US Airways,@USAirways my flight was #3729...but I left my phone on the plane or the shuttle :(
positive,US Airways,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?
negative,US Airways,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done
negative,US Airways,"@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."
negative,US Airways,@USAirways then why did my whole team be able to put there carry ons under the plane
positive,US Airways,@USAirways customer service at its finest
negative,US Airways,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
neutral,US Airways,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough
negative,US Airways,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
positive,US Airways,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
negative,US Airways,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?
negative,US Airways,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
negative,US Airways,@USAirways No I missed the funeral so I had to take a train back to Newark
neutral,US Airways,@USAirways what is the baggage allowance on flights from Glasgow to the US? Thanks
negative,US Airways,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you
positive,US Airways,@USAirways ��� I had exceptional service on flight #403 from IND to PHX!!
negative,US Airways,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???
negative,US Airways,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems
negative,US Airways,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."
negative,US Airways,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before
neutral,US Airways,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM
negative,US Airways,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
negative,US Airways,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.
negative,US Airways,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"
negative,US Airways,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?
neutral,US Airways,"@USAirways I left my son's Duke hat on flight #1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!"
neutral,US Airways,@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?
negative,US Airways,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.
positive,US Airways,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc
negative,US Airways,"@USAirways &amp; there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10."
neutral,US Airways,@USAirways Im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. Could Reservations help me?
negative,US Airways,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay
negative,US Airways,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
neutral,US Airways,@USAirways How can I change without penalty and not have to call customer service
negative,US Airways,@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?
negative,US Airways,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of"
negative,US Airways,@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news
negative,US Airways,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!
negative,US Airways,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?
negative,US Airways,@USAirways Why is there no contact email for customer complaints?
negative,US Airways,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
negative,US Airways,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled."
negative,US Airways,@USAirways still crickets from customer service.
neutral,US Airways,@USAirways flight #3900 fro ORF to PHL.
negative,US Airways,"@USAirways
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!"
negative,US Airways,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?
negative,US Airways,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke
negative,US Airways,@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
negative,US Airways,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.
positive,US Airways,@USAirways will do. Hoping for a voucher for a future flight #Optimistic
negative,US Airways,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!
negative,US Airways,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
negative,US Airways,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
negative,US Airways,@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify
negative,US Airways,@USAirways No kidding. Oy.
positive,US Airways,@USAirways thanks
negative,US Airways,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!
negative,US Airways,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?
negative,US Airways,@USAirways and it still says it's on time on your website btw
negative,US Airways,@USAirways your customer service is horrible
negative,US Airways,@USAirways I expect something more than telling me to see an agent to rebook my flight...
negative,US Airways,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.
negative,US Airways,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh
negative,US Airways,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.
neutral,US Airways,"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)"
negative,US Airways,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)
positive,US Airways,@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge
positive,US Airways,@USAirways thanks I hope I get to my destination
negative,US Airways,@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right
negative,US Airways,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.
negative,US Airways,@USAirways your chairmans phone is down. what other number can i use?
negative,US Airways,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
positive,US Airways,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
negative,US Airways,@USAirways it takes a month?
negative,US Airways,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways"
negative,US Airways,@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on
neutral,US Airways,@USAirways You need to contact me ASAP. #Furious
negative,US Airways,@USAirways can't even get on hold to wait to speak to someone-awesome
negative,US Airways,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."
negative,US Airways,. @USAirways It's been Cancelled Flighted. Your SM response is slow.
negative,US Airways,"@USAirways I�۪ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"
negative,US Airways,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights
negative,US Airways,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
negative,US Airways,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?"
negative,US Airways,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.
negative,US Airways,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
negative,US Airways,@USAirways reservations had me on hold for 2 hours only to hang up...smh _���
negative,US Airways,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold
neutral,US Airways,@USAirways how's us 1797 looking today?
negative,American,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
neutral,American,@AmericanAir we've already made other arrangements ourselves.
negative,American,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
negative,American,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
negative,American,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
negative,American,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
negative,American,"@AmericanAir sorry so Late Flight, responded to your DM."
positive,American,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
negative,American,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
negative,American,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
neutral,American,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr
negative,American,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
neutral,American,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx"
negative,American,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
negative,American,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
neutral,American,"@AmericanAir DM the locator code, thanks."
positive,American,@AmericanAir thank you!
negative,American,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
negative,American,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
neutral,American,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked."
neutral,American,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(
negative,American,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
negative,American,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
neutral,American,.@AmericanAir just disappointed with the Flight Booking Problems process and add�۪l fees to sit together on a more crowded flight. Not impressed so far :-/.
positive,American,@AmericanAir thanks
negative,American,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
neutral,American,@AmericanAir I did
negative,American,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
negative,American,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
negative,American,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
positive,American,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?
neutral,American,"@AmericanAir Thank you, you too!"
neutral,American,@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6
positive,American,"@AmericanAir Great, thanks. Followed."
positive,American,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
negative,American,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
positive,American,@AmericanAir got another flight. Thanks you
neutral,American,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP
negative,American,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
negative,American,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
positive,American,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol _���
negative,American,@AmericanAir still waiting for a flight... I should get my money back
negative,American,@AmericanAir I Cancelled Flighted my flight. I really don�۪t need this much trouble.
negative,American,"���@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?�۝ SMA"
neutral,American,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks."
positive,American,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.
negative,American,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
negative,American,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!"
negative,American,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?
positive,American,"@AmericanAir yes yes yes,so glad to be headed home!"
negative,American,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
positive,American,@AmericanAir thanks!!
positive,American,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
negative,American,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped
negative,American,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
neutral,American,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?
negative,American,@AmericanAir narrowly made standby...lots of snags this trip!
neutral,American,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)
negative,American,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
positive,American,@AmericanAir thanks so much!
positive,American,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same"
negative,American,@AmericanAir I need a flight out tonight. Isn't there anything else?
positive,American,@AmericanAir thank you for the confirmation.
negative,American,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
neutral,American,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement
negative,American,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
negative,American,@AmericanAir ���Inconvenient�۝ is such a convenient word.
negative,American,"@AmericanAir
Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
negative,American,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
negative,American,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
negative,American,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
neutral,American,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW
negative,American,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
positive,American,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
neutral,American,@AmericanAir what's the status of flight 1357 out of sju?
neutral,American,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
negative,American,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican"
negative,American,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir
negative,American,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
negative,American,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
neutral,American,@americanair Yes to the iOS. I'm running iOS 8.1.3
negative,American,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
positive,American,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
neutral,American,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
negative,American,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again."
negative,American,@AmericanAir don't worry you won't steal my money again
negative,American,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
negative,American,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
negative,American,"@AmericanAir
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
negative,American,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
neutral,American,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie _���
negative,American,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
negative,American,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
negative,American,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
positive,American,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
neutral,American,@AmericanAir These birds could fly to South America for example #Argentina
negative,American,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?
positive,American,"@AmericanAir great, thanks!"
positive,American,@AmericanAir awesome. Thanks!
negative,American,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
negative,American,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
negative,American,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
negative,American,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
negative,American,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don�۪t accept the change it won�۪t let me connect to an agent. Just wow.
negative,American,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
negative,American,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
negative,American,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
negative,American,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!
neutral,American,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
neutral,American,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?
neutral,American,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.
neutral,American,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?
neutral,American,@AmericanAir I know. Just a little cold weather humor. :)
positive,American,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
negative,American,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
negative,American,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
neutral,American,@AmericanAir thanks!
positive,American,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
positive,American,@AmericanAir These are some awesome photos. Thanks for sharing! _���
positive,American,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
negative,American,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in
negative,American,@AmericanAir You Cancelled Flight my flight and there�۪s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
neutral,American,@AmericanAir I thought all those planes were retired? #MD80
positive,American,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
positive,American,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
neutral,American,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx"
positive,American,@AmericanAir @beantownmatty Sounds like a date!
negative,American,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
negative,American,@AmericanAir another day another grievance with this airline. No customer service
negative,American,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
neutral,American,@AmericanAir Flight 35. I'm on my way.
negative,American,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
neutral,American,@AmericanAir Thanks so much!
positive,American,"���@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!�۝ Yup! New beanie http://t.co/AnEqXZR4bp"
negative,American,@AmericanAir @lpalumbo what weather sun is out
negative,American,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
negative,American,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
positive,American,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
negative,American,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
negative,American,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
neutral,American,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?
negative,American,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
negative,American,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
neutral,American,@americanair I sure do. I'm running version 3.10.0
negative,American,@AmericanAir you could train your flight attendants to have some manners and decency
positive,American,@AmericanAir @dfwairport you 2 together are the best part of flying!
negative,American,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.
negative,American,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
negative,American,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
negative,American,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
negative,American,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
negative,American,@AmericanAir I want to speak to a human being! !! This is not an obscene request!
negative,American,@AmericanAir no response to DM or email yet. customer service?
negative,American,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
positive,American,@AmericanAir Thank you.....you do the same!!
negative,American,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face
negative,American,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan &amp; only one leg reported. Asked for credit, no response."
positive,American,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!
negative,American,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..."
negative,Delta,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!
negative,Delta,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me
negative,American,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
neutral,American,@AmericanAir we've already made other arrangements ourselves.
negative,American,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
negative,American,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
negative,American,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
negative,American,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
negative,American,"@AmericanAir sorry so Late Flight, responded to your DM."
negative,American,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
negative,American,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
negative,American,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
neutral,American,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr
negative,American,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
neutral,American,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx"
negative,American,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
negative,American,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
neutral,American,"@AmericanAir DM the locator code, thanks."
positive,American,@AmericanAir thank you!
negative,American,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
negative,American,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
neutral,American,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked."
neutral,American,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(
negative,American,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
negative,American,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
neutral,American,.@AmericanAir just disappointed with the Flight Booking Problems process and add�۪l fees to sit together on a more crowded flight. Not impressed so far :-/.
positive,American,@AmericanAir thanks
negative,American,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
neutral,American,@AmericanAir I did
negative,American,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
negative,American,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
negative,American,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
neutral,American,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?
positive,American,"@AmericanAir Thank you, you too!"
neutral,American,@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6
positive,American,"@AmericanAir Great, thanks. Followed."
positive,American,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
negative,American,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
positive,American,@AmericanAir got another flight. Thanks you
neutral,American,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP
negative,American,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
negative,American,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
neutral,American,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol _���
negative,American,@AmericanAir still waiting for a flight... I should get my money back
negative,American,@AmericanAir I Cancelled Flighted my flight. I really don�۪t need this much trouble.
negative,American,"���@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?�۝ SMA"
neutral,American,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks."
positive,American,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.
negative,American,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
negative,American,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade &amp; carry on, got to counter &amp; manager upgraded somebody else on my seat!"
neutral,American,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?
positive,American,"@AmericanAir yes yes yes,so glad to be headed home!"
negative,American,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
positive,American,@AmericanAir thanks!!
positive,American,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
negative,American,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped
negative,American,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
neutral,American,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?
negative,American,@AmericanAir narrowly made standby...lots of snags this trip!
neutral,American,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)
negative,American,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
positive,American,@AmericanAir thanks so much!
neutral,American,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination &amp; award type remains the same"
negative,American,@AmericanAir I need a flight out tonight. Isn't there anything else?
positive,American,@AmericanAir thank you for the confirmation.
negative,American,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
neutral,American,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement
negative,American,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
negative,American,@AmericanAir ���Inconvenient�۝ is such a convenient word.
negative,American,"@AmericanAir
Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
negative,American,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
negative,American,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
negative,American,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
neutral,American,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW
negative,American,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
positive,American,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
neutral,American,@AmericanAir what's the status of flight 1357 out of sju?
negative,American,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
negative,American,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican"
negative,American,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir
negative,American,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
negative,American,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
neutral,American,@americanair Yes to the iOS. I'm running iOS 8.1.3
negative,American,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
negative,American,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
positive,American,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
negative,American,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again."
negative,American,@AmericanAir don't worry you won't steal my money again
negative,American,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
negative,American,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
negative,American,"@AmericanAir
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
negative,American,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
positive,American,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie _���
negative,American,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
negative,American,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
negative,American,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
positive,American,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
neutral,American,@AmericanAir These birds could fly to South America for example #Argentina
negative,American,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?
positive,American,"@AmericanAir great, thanks!"
positive,American,@AmericanAir awesome. Thanks!
negative,American,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
negative,American,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
negative,American,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
negative,American,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
negative,American,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don�۪t accept the change it won�۪t let me connect to an agent. Just wow.
negative,American,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
negative,American,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
negative,American,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
negative,American,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!
negative,American,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
neutral,American,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?
neutral,American,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.
neutral,American,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?
neutral,American,@AmericanAir I know. Just a little cold weather humor. :)
negative,American,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
negative,American,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
negative,American,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
positive,American,@AmericanAir thanks!
positive,American,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
positive,American,@AmericanAir These are some awesome photos. Thanks for sharing! _���
positive,American,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
negative,American,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in
negative,American,@AmericanAir You Cancelled Flight my flight and there�۪s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
neutral,American,@AmericanAir I thought all those planes were retired? #MD80
positive,American,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
neutral,American,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
positive,American,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx"
positive,American,@AmericanAir @beantownmatty Sounds like a date!
negative,American,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
negative,American,@AmericanAir another day another grievance with this airline. No customer service
negative,American,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
neutral,American,@AmericanAir Flight 35. I'm on my way.
negative,American,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
positive,American,@AmericanAir Thanks so much!
positive,American,"���@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!�۝ Yup! New beanie http://t.co/AnEqXZR4bp"
negative,American,@AmericanAir @lpalumbo what weather sun is out
negative,American,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
negative,American,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
negative,American,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
negative,American,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
negative,American,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
negative,American,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?
negative,American,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
negative,American,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
neutral,American,@americanair I sure do. I'm running version 3.10.0
negative,American,@AmericanAir you could train your flight attendants to have some manners and decency
negative,American,@AmericanAir change fee = same price of new ticket... Not logical
positive,American,@AmericanAir Nice to read it! Thank you very much!
negative,American,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
negative,American,@AmericanAir Fuck you.
negative,American,"@AmericanAir
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????"
neutral,American,@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx
positive,American,@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!
positive,American,@AmericanAir Thanks!
negative,American,@americanair Can someone contact me about my awful experience with american airlines this weekend
negative,American,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"
negative,American,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."
positive,American,@AmericanAir @dfwairport you 2 together are the best part of flying!
positive,American,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi"
negative,American,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?
positive,American,@AmericanAir I can hardly believe it! Bundle up and stay warm! _���
neutral,American,@AmericanAir You're right. Someone is up to something...
negative,American,@AmericanAir the flight is not going to make the connection to #MEX #AA2444
positive,American,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
neutral,American,@AmericanAir can I get a free ticket to Hawaii for being fabulous
negative,American,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."
neutral,American,"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status"
neutral,American,"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!"
positive,American,@AmericanAir great customer service thanks
neutral,American,"@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?"
neutral,American,@AmericanAir yes they do http://t.co/wCSAZZQPae
neutral,American,@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see
negative,American,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."
negative,American,@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
neutral,American,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.
negative,American,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
neutral,American,@AmericanAir please email me at [email protected]. willing to discuss my experience &amp; give another try would like to speak directly
negative,American,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"
negative,American,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
negative,American,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
neutral,American,���@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o�۝ Lol
positive,American,"@AmericanAir
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?"
positive,American,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
neutral,American,@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU
neutral,American,@AmericanAir second pic from CDG?
neutral,American,@AmericanAir I'm sure all these birds will be in warmer weather soon.
negative,American,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks"
neutral,American,@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D
neutral,American,"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr"
neutral,American,@AmericanAir um. down south has snow too #ATL
neutral,American,@AmericanAir I'm sure they did. It's certainly chilly back East today! _���
negative,American,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
negative,American,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!"
negative,American,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat
negative,American,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.
neutral,American,@AmericanAir do you still use DC9's?
positive,American,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.
neutral,American,"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?"
positive,American,@AmericanAir well have all day and all the time in the world
negative,American,@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour
negative,American,"@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"
neutral,American,"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles"
neutral,American,@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!
negative,American,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze"
negative,American,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
negative,American,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
positive,American,@AmericanAir oh it's nothing my issue was already resolved and I am in the air
negative,American,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska _���
negative,American,@AmericanAir I need an answer why we can't get into Wichita Falls.
negative,American,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch &gt;&gt; http://t.co/Ib8kyjBCJM
negative,American,@AmericanAir I need refund.
negative,American,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS"
negative,American,@AmericanAir why is raleigh not on the updated southern states advisory???
negative,American,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
negative,American,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay
neutral,American,@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn
negative,American,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!"
negative,American,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
negative,American,"@AmericanAir
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"
negative,American,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
positive,American,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
neutral,American,@AmericanAir do you offer group pricing discounts by any chance?
neutral,American,@AmericanAir now I understand!!
negative,American,@AmericanAir Airline trouble this winter &amp; not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU!
negative,American,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh"
negative,American,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length."
negative,American,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
neutral,American,@AmericanAir fly my child
negative,American,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK
negative,American,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
negative,American,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
neutral,American,@AmericanAir Oh they seem to have reappeared now lol
neutral,American,@AmericanAir and then wanted to change it to BA for Avios.
negative,American,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
negative,American,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."
positive,American,@AmericanAir Thanks for the quick response - it's appreciated!
neutral,American,"@AmericanAir
Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW."
negative,American,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
positive,American,@AmericanAir thanks for the update
negative,American,@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman
negative,American,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
negative,American,"Yes, and it gets disconnected due to the lack of WIFI strength ���@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?�۝"
negative,American,"@AmericanAir the communications seems to be an issue too, no?"
neutral,American,@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider F̻-route as I have connect?
neutral,American,"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm"
negative,American,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???
negative,American,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937
positive,American,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
negative,American,"@AmericanAir
Hello...My baggage has been lost in another city. Can anyone help me with this?"
positive,American,@AmericanAir my boss is :)
negative,American,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."
neutral,American,"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)"
neutral,American,@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?
negative,American,@AmericanAir I picked the nonstop flight bc I had things to get to. Should�۪ve taken diff route or airline I suppose!
positive,American,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you _���
neutral,American,@AmericanAir I'll DM you.
negative,American,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"
negative,American,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&amp;likely to be told we need more fuel.#cycle
negative,American,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?
neutral,American,"@AmericanAir I can DM it to you, if you follow me"
negative,American,"@AmericanAir No, had already waited an hour for it and wanted to get home."
negative,American,"@AmericanAir 4285. Apparently we�۪re told, staff on the ground keep promising to come and they don�۪t."
negative,American,@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI
negative,American,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?
positive,American,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.
negative,American,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?
negative,American,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"
positive,American,@AmericanAir great thank you
negative,American,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285"
negative,American,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"
neutral,American,@AmericanAir help http://t.co/hYrAo7A4Uu
negative,American,@AmericanAir there is a fat man stuck in your airplanes bathroom
neutral,American,@AmericanAir Connection is US2065
neutral,American,@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now
positive,American,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!
negative,American,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?
positive,American,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.
negative,American,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land."
neutral,American,@AmericanAir drop me a follow I need help
negative,American,@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.
neutral,American,@AmericanAir yes I do I am traveling to Marsh Harbor
neutral,American,@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject
negative,American,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!
negative,American,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx
neutral,American,"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?"
negative,American,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...
negative,American,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"
negative,American,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI&gt;DFW."
positive,American,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."
negative,American,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."
neutral,American,@AmericanAir does it show that we are on the same plane?
positive,American,"@AmericanAir although you have no control of the weather, you came through with a great customer service"
negative,American,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.
negative,American,@AmericanAir ...2/2 doesn't help me.
negative,American,"@AmericanAir As I already have a booked flight that I can't use &amp; can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2"
neutral,American,"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?"
negative,American,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!
negative,American,@AmericanAir watch out if you are a parent...they break stroller &amp; tell you look at the fine print
positive,American,@AmericanAir I wish I could remember all of their names!
neutral,American,@AmericanAir and is there a delay on our connection to pns?
neutral,American,@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?
negative,American,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland
negative,American,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220
positive,American,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"
negative,American,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?"
negative,American,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.
negative,American,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"
positive,American,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"
neutral,American,@AmericanAir my flight number is 3M 50
negative,American,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.
negative,American,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..
neutral,American,@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? _٪�
positive,American,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW
negative,American,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee
neutral,American,"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY."
negative,American,"���@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.�۝#NoXTraLegRoom #NoCoatCloset"
positive,American,@AmericanAir made it! Thanks AA!
negative,American,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci
positive,American,@AmericanAir why thank you!! Yayayay!!
negative,American,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated
neutral,American,@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.
positive,American,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.
neutral,American,@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?
neutral,American,@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?
negative,American,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!
neutral,American,@AmericanAir it's flight 5348
negative,American,@AmericanAir You sent me a cheque today which can�۪t be paid into a UK bank account. VERY annoying!
negative,American,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff."
neutral,American,@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice &amp; snow!
positive,American,"Thank you, @AmericanAir! Much appreciated."
neutral,American,"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference"
neutral,American,@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.
negative,American,@AmericanAir I�۪m still waiting - this has been going on far too long. Is there someone I can speak to?
positive,American,"@AmericanAir mission accomplished today, Thank you!"
negative,American,@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC
neutral,American,@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?
negative,American,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them
negative,American,"@AmericanAir when will there be wifi on the DCA-STL route? 2 hour flight, could use some love!"
negative,American,@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
negative,American,@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
negative,American,@AmericanAir I lost my (basket) ballbag on your plane
positive,American,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.
negative,American,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.
negative,American,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
negative,American,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her""."
negative,American,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU"
negative,American,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..."
positive,American,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)
positive,American,@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!
positive,American,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?"
neutral,American,"@AmericanAir They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service."
neutral,American,@AmericanAir 3659 from SGF -&gt; DFW. You might want to clear off the ice for the planes landing. _��_
positive,American,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!
negative,American,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
neutral,American,@americanair One question.. my wife didn't get the bonus. Should I call about it today?
negative,American,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
neutral,American,@AmericanAir Good morning! Wondering why my pre-TSA check was not on my boarding pass this morning??
neutral,American,@AmericanAir Yes I do bit you don't follow me so I can't DM you
negative,American,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.
negative,American,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that"
negative,American,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.
negative,American,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are
neutral,American,"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!"
positive,American,@AmericanAir ...have you seen Blue? Go look it up :)
negative,American,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.
negative,American,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time"""
negative,American,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401
positive,American,@AmericanAir Thank you.
negative,American,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible
neutral,American,@AmericanAir hi when will your next set of flights be out for next year from Dublin???
neutral,American,"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?"
negative,American,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people
negative,American,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"
negative,American,@AmericanAir thank you for the robotic and non helpful assistance.
negative,American,@AmericanAir I fly weekly with you and haven't seen one
negative,American,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll"
negative,American,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&amp;still insist charging crazy fees. Thats service?"
neutral,American,"@AmericanAir oh I will, AA on speed dial"
neutral,American,"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent"
neutral,American,@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.
neutral,American,"@AmericanAir travel week, delays, Cancelled Flightlations, ""if you want to learn more about the merger press 1"", delay my connector in Chicago #deice"
negative,American,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.
negative,American,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.
negative,American,@AmericanAir That�۪s a rather clunky process. Whoever designed that clearly doesn�۪t understand e-mail 101.
positive,American,@AmericanAir thanks! Flight 2160 today. Great crew!
neutral,American,"@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account�۝"
negative,American,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?
negative,American,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather"""
neutral,American,"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance"
positive,American,@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe
negative,American,@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women
negative,American,"@AmericanAir there's a lot of talks and no doing.
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN"
neutral,American,"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations"
negative,American,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !
neutral,American,"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?"
negative,American,@AmericanAir are you a bot? Haha always same lies from you!
negative,American,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks
negative,American,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.
negative,American,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?
negative,American,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!
negative,American,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
negative,American,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday
negative,American,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"
neutral,American,@AmericanAir did that yesterday. On the phone with them now
negative,American,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.
positive,American,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"
negative,American,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?
negative,American,@AmericanAir 3 months of straight travel ahead. Time to find new airline.
neutral,American,@AmericanAir that's what is on my ticket and my confirmation email. Anything else?
negative,American,@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land _��_
neutral,American,@AmericanAir try this. DPDFPP
negative,American,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
negative,American,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg
negative,American,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!"
neutral,American,@AmericanAir record number is BPDFPP.
negative,American,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...."
neutral,American,"@AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171
US
+1-703-464-0200"
negative,American,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
negative,American,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"
negative,American,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt
negative,American,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy
negative,American,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...
negative,American,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline
neutral,American,Lol great answer.. ���@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.�۝
neutral,American,"@AmericanAir Super Spring Tides and ���Tide of The Century�۝ Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0"
neutral,American,"@AmericanAir Ps, I was right."
negative,American,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX"
negative,American,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone
negative,American,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in."
negative,American,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep."
negative,American,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues
neutral,American,"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here."
negative,American,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
negative,American,@AmericanAir needs to get their shit together. 2 counter people &amp; a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt
negative,American,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.
negative,American,@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow
negative,American,@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.
neutral,American,@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.
negative,American,"@AmericanAir @Delta Maybe? Long trip, Late Flight night &amp; queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."
negative,American,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd
negative,American,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."
neutral,American,@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn
negative,American,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."
negative,American,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error
positive,American,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."
neutral,American,"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did."
negative,American,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8
neutral,American,"@AmericanAir already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this"
negative,American,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&amp;apologise with a $50 voucher. appalling."
negative,American,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
neutral,American,@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!
negative,American,@AmericanAir We all did! Skipper's walk-around too :(
neutral,American,@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB
negative,American,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.
negative,American,@AmericanAir thanks for the canned reply.
negative,American,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"
negative,American,@AmericanAir no; I just expect a higher level of customer service &amp; for the flight crews to give us accurate information
negative,American,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
negative,American,"@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care."
negative,American,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!"
negative,American,"@AmericanAir nothing, you have done enough."
negative,American,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!
positive,American,@AmericanAir Such a suprise! New vanity kit set for frequent travellers _��� thank you AA! http://t.co/fA7Nygn1Ux
negative,American,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!
positive,American,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))
negative,American,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"
negative,American,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"
negative,American,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.
negative,American,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX
negative,American,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no"
negative,American,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should"
negative,American,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere
negative,American,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
negative,American,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation
negative,American,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer
negative,American,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude _���_���
negative,American,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry
negative,American,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..
negative,American,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off"
neutral,American,"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox"
neutral,American,@AmericanAir yes. No one is answering and I'm on a train
negative,American,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ..."""
negative,American,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them
neutral,American,@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again_��_
negative,American,"@AmericanAir after losing my bags for 4 days&amp;charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!"
negative,American,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."
negative,American,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"
negative,American,@AmericanAir I responded. Your info different than your customer service line
neutral,American,@AmericanAir done
negative,American,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service"
negative,American,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around"
negative,American,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain
negative,American,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible
negative,American,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???
neutral,American,@AmericanAir will do. I also passed the website around to other passengers.
negative,American,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
negative,American,@AmericanAir *does = doesn't
negative,American,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.
negative,American,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!
negative,American,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear."""
negative,American,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???
negative,American,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ��_��� these earrings!!
negative,American,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD."
neutral,American,@AmericanAir and btwn gate a8 &amp; a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO
neutral,American,"@AmericanAir we then had to deplane, and change planes."
negative,American,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks"
negative,American,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour."
positive,American,@AmericanAir but your flight crews &amp; ground crews have handled situation well. Texting notification let me catch a few winks during delay.
positive,American,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.
negative,American,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.
negative,American,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"
negative,American,"@AmericanAir nothing to do with Mother Nature, more like poor commutation."
negative,American,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.
negative,American,@AmericanAir hey! I have a name issue on my reservation can you help?
negative,American,@AmericanAir I DM'd you
positive,American,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.
negative,American,Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever
negative,American,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event"
negative,American,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
negative,American,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag
negative,American,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."
negative,American,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever
negative,American,@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. _��__��������� #notahappycustomer #leavingtomm
negative,American,"@AmericanAir no, you should do something about everything happened yesterday..."
neutral,American,@AmericanAir and I forgot about that lounge!_���
negative,American,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!"
positive,American,@AmericanAir appreciate it!!
positive,American,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"
neutral,American,@AmericanAir - Reference number to this request: 1-3001408092
positive,American,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition."
negative,American,@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.
negative,American,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?
negative,American,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice
positive,American,@AmericanAir Thanks!
negative,American,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever
positive,American,@AmericanAir thanks you always be my airline of choice when possible
negative,American,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
negative,American,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?
negative,American,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!
negative,American,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back
negative,American,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."
positive,American,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)"
negative,American,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."
negative,American,@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI
negative,American,@AmericanAir It's sad how I can't afford any long distance trips though. :/
positive,American,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure_���
negative,American,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience"
neutral,American,@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?
negative,American,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.
negative,American,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
negative,American,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this
neutral,American,@AmericanAir Oh trust me. I am in love. It is so beautiful!
neutral,American,@AmericanAir followed! Sure hope you can help!
positive,American,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"
positive,American,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"
negative,American,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice
positive,American,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.
negative,American,@AmericanAir no not yet. Waiting now to be connected to an agent
negative,American,@AmericanAir when should i expect a response from customer relations
neutral,American,@AmericanAir no not yet. Waiting to be connected to an agent
negative,American,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day"
negative,American,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario
negative,American,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH _���
negative,American,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?"
positive,American,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.
neutral,American,@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?
neutral,American,"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune"
neutral,American,@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow
negative,American,@AmericanAir #2298. Everyone else was outstanding.
negative,American,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well
negative,American,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to."
neutral,American,@AmericanAir follow me back so I can DM you guys
negative,American,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets
negative,American,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?
negative,American,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need"
negative,American,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked"
positive,American,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
negative,American,@AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much
negative,American,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral."
negative,American,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow"""
neutral,American,@AmericanAir do you have hand sanitizer in the bathrooms on your flights?
negative,American,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.
positive,American,@AmericanAir Thank you
negative,American,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
negative,American,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"
negative,American,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
positive,American,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO
negative,American,@AmericanAir YOU FUCKING SUCK
positive,American,@AmericanAir thank you
neutral,American,@AmericanAir on our way now
neutral,American,@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?
negative,American,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail
negative,American,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm
positive,American,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
negative,American,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
neutral,American,@AmericanAir sent
neutral,American,@AmericanAir what about flight 1239?
positive,American,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
negative,American,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail"
negative,American,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke
negative,American,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
negative,American,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"
negative,American,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8
negative,American,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?
positive,American,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
negative,American,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(
negative,American,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty
neutral,American,@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??
positive,American,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644
negative,American,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical
neutral,American,@AmericanAir do you guys have wifi on international flights?
negative,American,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."
negative,American,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.
positive,American,@AmericanAir Just followed you.
neutral,American,@AmericanAir What are Preferred Seats?
negative,American,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable
neutral,American,@AmericanAir the Late Flightst usair4603. Earlier 4591
neutral,American,@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.
negative,American,@AmericanAir what is going on with the flight 2417? It has been delay a lot .
neutral,American,@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)? Thanks in advance for the help!
negative,American,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.
negative,American,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
negative,American,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed."
negative,American,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"
neutral,American,@AmericanAir yes....twice...for two different flights and occasions
neutral,American,@AmericanAir Why is your cover photo of TWA? Just wondering.
negative,American,@AmericanAir unable to access the website. Will try again.
neutral,American,@AmericanAir yikes.
neutral,American,.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.
negative,American,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF
neutral,American,@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?
negative,American,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm
positive,American,Keep it up :) @AmericanAir
negative,American,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.
negative,American,@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.
negative,American,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.
negative,American,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
negative,American,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather
negative,American,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will
negative,American,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth
negative,American,@AmericanAir your assistance has not been very helpful frustrating disappointing experience &amp; w/small children very inconvenient
negative,American,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight
negative,American,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have
negative,American,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.
positive,American,@AmericanAir I've just received the ticket. Thank you for your help
neutral,American,"@AmericanAir jet slides off icy taxiway at @dfwairport

STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr"
negative,American,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...
negative,American,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
negative,American,@AmericanAir so disappointed with this airline never again will I book with you guys
positive,American,@AmericanAir thanks
negative,American,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"
negative,American,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?
negative,American,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs"
negative,American,@AmericanAir @nrosenb1 It's not allowing me to book available seats
negative,American,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home &amp; see my wife &amp; kids."
negative,American,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail
negative,American,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier &amp; take me to Dr. appointment. WOW
negative,American,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern
negative,American,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help
negative,American,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
negative,American,"@AmericanAir If it's in my backpack, why do I need to see agent?"
negative,American,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice
negative,American,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.
negative,American,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?
positive,American,"@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"
positive,American,@AmericanAir Thank you for the response. Much appreciated!
negative,American,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight
negative,American,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?
negative,American,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!"
negative,American,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!
neutral,American,@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?
positive,American,"@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m"
negative,American,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.
neutral,American,@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.
negative,American,@AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami
negative,American,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.
negative,American,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
negative,American,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.
negative,American,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry"
negative,American,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous
neutral,American,@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help
negative,American,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting
negative,American,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH
negative,American,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled
neutral,American,@AmericanAir is that the flight for tomorrow?
positive,American,"���@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.�۝ Always! I adore American Airlines!"
negative,American,"Without notifying though? ���@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."""
positive,American,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"
neutral,American,@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?
negative,American,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty
negative,American,@AmericanAir customer service (if you can call it that) refunded my money
negative,American,@AmericanAir im still on hold...
negative,American,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.
negative,American,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!
neutral,American,@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?
negative,American,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
positive,American,@AmericanAir @contactcej thanks!
negative,American,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."
negative,American,"@AmericanAir SO BAD service in Miami, AirPort.."
negative,American,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service
negative,American,@AmericanAir are you guys intentionally trying to lose customers and money?
negative,American,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..."
neutral,American,@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?
negative,American,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"
positive,American,@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.
positive,American,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?
negative,American,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
negative,American,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
negative,American,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.
negative,American,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem
neutral,American,@AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!
negative,American,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it
negative,American,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed."
positive,American,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above &amp; beyond to help me! _���_���_���
neutral,American,"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle."
negative,American,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience
negative,American,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.
negative,American,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530"
negative,American,@AmericanAir it's not about the delay. It's about the communication.
negative,American,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?"
negative,American,@AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central.
positive,American,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"
positive,American,@AmericanAir Absolutely!
negative,American,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted
negative,American,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
negative,American,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.
positive,American,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!"
neutral,American,@AmericanAir are flights from Pensacola fl delayed flight 3670
neutral,American,@AmericanAir the status on my itinerary says on request in red. What's that mean?
negative,American,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.
neutral,American,@AmericanAir @jokerunning this happened to me too!!!
negative,American,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
positive,American,@AmericanAir thanks _���. idk if it still Late Flight but I hope I get it tonight _��_
negative,American,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?
negative,American,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??
neutral,American,@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in
negative,American,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you
negative,American,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?
negative,American,"@AmericanAir now I have to wait ""more than 60 minutes"""
positive,American,"@AmericanAir thanks, me too"
negative,American,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit
negative,American,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
neutral,American,"@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class. #disappointed"
neutral,American,"@AmericanAir upgraded to 1st class. Inquired about red wine. ""Sauvignon blanc &amp; I can't pronounce the other one."" Couldn't describe..."
negative,American,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for &gt;40 mins until owner returned, 20+ mins after I reported"
positive,American,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!
negative,American,@AmericanAir my Mistake multibillion dollar company
negative,American,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
negative,American,@AmericanAir for our delays !!! I'm out of more money because of you
negative,American,"@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"
negative,American,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ
negative,American,"@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right"
negative,American,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT
positive,American,@AmericanAir keep up the good work. Got me to my destination safe and on time today
negative,American,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
negative,American,@AmericanAir btr trained gate agts. Im a frequent flyer &amp; have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding
negative,American,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines
negative,American,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere
negative,American,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again"
negative,American,@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!
negative,American,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
positive,American,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations
negative,American,@AmericanAir any ways to get through the 50 minute wait to book a flight?
neutral,American,@AmericanAir Can you provide guidance on how I should work with them to resolve the issue
negative,American,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it."
negative,American,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"
positive,American,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.
negative,American,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView
negative,American,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."
positive,American,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!
negative,American,@AmericanAir now a delay to the rebooked flight?!
negative,American,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
neutral,American,@AmericanAir um no just hanging out what�۪s new w you?
negative,American,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."
negative,American,@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :)
negative,American,@AmericanAir I'll try to have a great week once I receive it _���_��__���
negative,American,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair
negative,American,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.
negative,American,@AmericanAir I tried site &amp; doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips
negative,American,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
negative,American,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA"
negative,American,@AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.
negative,American,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!
negative,American,@AmericanAir you're airline is ridiculous
negative,American,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
neutral,American,@AmericanAir Is there a way I can get a record of all the flights I've taken with you?
positive,American,"@AmericanAir Thank you for the response, we got it resolved at the counter."
negative,American,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
negative,American,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help
negative,American,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up."
negative,American,@AmericanAir rebooked into a different airport. Throwing a wrench into plans _���
negative,American,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon &amp; you failed miserably
negative,American,"@AmericanAir Thx, someone picked up after 45 minutes"
negative,American,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day
positive,American,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!
negative,American,@AmericanAir that's unacceptable
negative,American,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
negative,American,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care
negative,American,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
negative,American,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
negative,American,@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble
negative,American,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking
negative,American,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole
negative,American,@AmericanAir yes I did but no response.
negative,American,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW
negative,American,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."
negative,American,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything
neutral,American,@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.
negative,American,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days
negative,American,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH
neutral,American,@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.
negative,American,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!
negative,American,@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!
negative,American,"@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week."
negative,American,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"
neutral,American,@AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc
negative,American,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.
negative,American,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE
negative,American,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice
negative,American,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"
neutral,American,@AmericanAir amen!
negative,American,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"
negative,American,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each."
positive,American,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!
negative,American,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
negative,American,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
neutral,American,@AmericanAir basically u right now http://t.co/IN24Bpb7dw
neutral,American,"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty _���"
neutral,American,@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.
negative,American,@AmericanAir just messaged you. Please have someone contact us immediately.
negative,American,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!
negative,American,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning."
neutral,American,@AmericanAir boom. http://t.co/PzGc6Jch7n
negative,American,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall"
positive,American,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT
positive,American,@AmericanAir No worries at all. Y�۪all have a good one!!
neutral,American,"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)"
negative,American,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul
negative,American,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"
negative,American,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that
negative,American,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...
neutral,American,"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz"
negative,American,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
negative,American,@AmericanAir no I will be calling corporate!
negative,American,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage
negative,American,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
negative,American,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!
neutral,American,@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V
negative,American,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over
negative,American,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today
negative,American,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!
negative,American,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg
neutral,American,@AmericanAir originating at SFO and going to LAX.
negative,American,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!
neutral,American,@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT
negative,American,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m
neutral,American,@AmericanAir I've tried...its @USAirways anyway
negative,American,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh.."
negative,American,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.
negative,American,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated
neutral,American,@AmericanAir Flight Get Me Out Of Chicago.
negative,American,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight
negative,American,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.
negative,American,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."
negative,American,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
negative,American,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?
negative,American,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating
negative,American,@AmericanAir I understand they're busy &amp; doing their best. My frustration is an automated call changing my flight w/o allowing me to talk
negative,American,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat &amp; now ur not pickng up the phone.Only hve 18 hrs left!
negative,American,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.
negative,American,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.
negative,American,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
neutral,American,"@AmericanAir so, what should he do next exactly?!"
positive,American,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!
negative,American,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume
negative,American,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.
neutral,American,@AmericanAir See photo of B787 scale model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW
negative,American,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight
neutral,American,@AmericanAir See photo of 787 model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg
negative,American,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.
negative,American,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"
negative,American,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"
negative,American,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.
positive,American,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line."
negative,American,@AmericanAir I still can't get through to change my flight. This is really important plz help!
neutral,American,@AmericanAir 3127. Just landed in LIT.
negative,American,"@AmericanAir I ended up emailing my #Complaint to [email protected], hope that works. #TravelProblems"
negative,American,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"
neutral,American,@AmericanAir are pets allowed in first class?
negative,American,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."
negative,American,@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.
negative,American,@AmericanAir the worst first class boarding service I ever had.
negative,American,@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt
negative,American,@AmericanAir im tryin to book a flight but cant get ahold of anyone!
neutral,American,@AmericanAir Am I upgraded on my next flight?
negative,American,@AmericanAir finally at final destination but not w/o extra significant travel expenses &amp; missed work. How can you resolve this experience?
neutral,American,"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?"
positive,American,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!
negative,American,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
negative,American,@AmericanAir already shared with them. Nothing done!
negative,American,@AmericanAir @kanne822 @SouthwestAir is better than AA.
negative,American,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"
negative,American,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"
negative,American,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
negative,American,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291
positive,American,@AmericanAir thanks... I finally got through this afternoon. :)
negative,American,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.."
negative,American,@AmericanAir WHERE IS MY BAG?!?!?!
neutral,American,@AmericanAir it was 639
negative,American,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!
neutral,American,@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW
negative,American,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"
negative,American,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about."
positive,American,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all
negative,American,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit &amp; losing $400,we just want to change ticket."
positive,American,"@AmericanAir thanks, I'll look forward to the response."
negative,American,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
negative,American,@AmericanAir yes there's issues on the site as well unfortunately.
neutral,American,@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?
negative,American,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.
negative,American,"@AmericanAir Will it be this year, do you think?"
positive,American,"@AmericanAir thank you, truly appreciate the help, just sent a DM"
negative,American,"@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo"
negative,American,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck
negative,American,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"
negative,American,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."
negative,American,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!
negative,American,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic"
negative,American,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW"
neutral,American,@AmericanAir boarding in 2mins YAY!!!!
negative,American,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
positive,American,@AmericanAir Thank you so much.
negative,American,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever
negative,American,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!
negative,American,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.
negative,American,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"
neutral,American,"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!"
negative,American,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.
negative,American,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?"
negative,American,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day
negative,American,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"
negative,American,@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......
negative,American,@AmericanAir now 2 hrs! Guess I should just hang up &amp; give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ
negative,American,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.
negative,American,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"
negative,American,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW &amp; got here and that was only standby.
positive,American,@AmericanAir thank you for the assistance
negative,American,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?"
negative,American,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW &amp; find out I can't travel http://t.co/gVgKHbx1RB
negative,American,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"
negative,American,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?
negative,American,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
neutral,American,@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw
neutral,American,@AmericanAir what's the best number to use?
negative,American,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.
negative,American,@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice?
positive,American,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN"
positive,American,@AmericanAir thanks. Delivery status??
negative,American,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time &amp; not be notified. Apparently that's standard.
negative,American,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
negative,American,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?
negative,American,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r"
negative,American,@AmericanAir we did check before going to de airport and everything was fine. #fail
negative,American,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS
neutral,American,@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.
positive,American,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!
negative,American,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.
negative,American,@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice
neutral,American,@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.
negative,American,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5
negative,American,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.
positive,American,@AmericanAir Thank you!!!! I will be there to pick her up on time.
negative,American,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher"
neutral,American,@AmericanAir so whats the hold up on flight 4302?
positive,American,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion."
negative,American,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
negative,American,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!"
negative,American,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.
negative,American,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night"
negative,American,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)
negative,American,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."
negative,American,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."
negative,American,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!"
neutral,American,"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call."
neutral,American,@AmericanAir can I redeem AAdavantage miles on LAN flights?
negative,American,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!"
negative,American,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."
negative,American,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.
negative,American,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice"
negative,American,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.
positive,American,@AmericanAir thanks
negative,American,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take
negative,American,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply
neutral,American,@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?
positive,American,@AmericanAir THANK YOU!!! _�ԍ_�ԍ_�ԍ_�ԍ_�ԍ
neutral,American,"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour _���_���_���"
negative,American,@AmericanAir is there a way to reserve my dog�۪s flight without speaking with a representative? Just was booted from your helpline!
negative,American,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
negative,American,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"
negative,American,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.
positive,American,@AmericanAir thank you. They are processing my refund.
negative,American,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"
negative,American,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
positive,American,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane"
negative,American,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet"""
neutral,American,@AmericanAir please dm me
negative,American,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
negative,American,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag"
positive,American,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.
negative,American,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.
negative,American,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain."
positive,American,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
neutral,American,@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks
neutral,American,@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks
positive,American,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"
negative,American,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.
negative,American,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
positive,American,@AmericanAir yes I have. Thanks
negative,American,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry
negative,American,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
positive,American,@AmericanAir i got a new reservation for tomorrow. Thanks!
neutral,American,"@AmericanAir I have a couple questions for you, if you�۪re available for PM?"
neutral,American,@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?
negative,American,@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob
positive,American,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!"
neutral,American,@AmericanAir Thank you
positive,American,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!
negative,American,@AmericanAir not helpful
negative,American,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"
neutral,American,"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't."
negative,American,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b
neutral,American,@AmericanAir well you spelled my name wrong.
negative,American,"@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"
negative,American,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.
negative,American,@AmericanAir no standby line update online or on app either is troubling
negative,American,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis"
positive,American,"@AmericanAir thx, just sent the DM"
negative,American,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!
negative,American,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
negative,American,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl
negative,American,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.
negative,American,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
negative,American,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
negative,American,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
negative,American,@AmericanAir @maxfitgirl29 next time fly Southwest...
negative,American,@AmericanAir Still on hold. Way to suck.
positive,American,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!
negative,American,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
negative,American,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
negative,American,@AmericanAir get me outta here
negative,American,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up��_
negative,American,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
negative,American,@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.
positive,American,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
negative,American,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it
negative,American,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight."
positive,American,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga
neutral,American,@AmericanAir due to road conditions
neutral,American,@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2
positive,American,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!"
negative,American,"@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport"
negative,American,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr
negative,American,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers
negative,American,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight &amp; been on hold all day."
negative,American,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??
negative,American,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.
positive,American,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.
negative,American,@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!
positive,American,@AmericanAir thanks!
positive,American,@AmericanAir well Done all of you xx
positive,American,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info."
negative,American,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister
negative,American,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.
negative,American,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
negative,American,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..
positive,American,@AmericanAir My father loved working for you as well as PanAm
negative,American,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?
negative,American,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."
negative,American,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain
positive,American,@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!
negative,American,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.
neutral,American,@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair
negative,American,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
neutral,American,"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!"
neutral,American,@AmericanAir followback
neutral,American,"@AmericanAir Hahaha.... ""Meanwhile in Russia...."""
positive,American,@AmericanAir thanks for keeping us safe
negative,American,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops"
neutral,American,"@AmericanAir is that the ""record locator""?"
negative,American,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!
negative,American,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating
negative,American,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help
negative,American,@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to.
neutral,American,@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place
negative,American,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"
positive,American,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"
negative,American,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
negative,American,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous
negative,American,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.
positive,American,@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair
negative,American,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .
negative,American,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?
negative,American,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm
negative,American,@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
negative,American,@AmericanAir really
negative,American,@AmericanAir how can I when system always hangs up on me?
neutral,American,@AmericanAir DM sent
positive,American,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!
negative,American,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."
negative,American,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.
neutral,American,@AmericanAir okay. I just sent it.
negative,American,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply
positive,American,@AmericanAir thanks.....
negative,American,"@AmericanAir seriously, you treat your passengers like shit."
negative,American,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay
negative,American,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again."
negative,American,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
neutral,American,"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination."
neutral,American,"@AmericanAir #AmericanView
The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq"
positive,American,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation!
#thanksamericanairlines"
negative,American,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu"
negative,American,@AmericanAir @usairways who is the next stop after customer service.
negative,American,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.
positive,American,"@AmericanAir sure, thank you!"
neutral,American,@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA &amp; one from US Airways.
negative,American,@AmericanAir I'm trying to make a reservation with a &lt; 2 year old lap child. Don't see any option online. How do I proceed with reservation?
negative,American,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"
negative,American,@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is?
negative,American,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
neutral,American,@AmericanAir dmed back
neutral,American,"Yessir RT ���@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.�۝"
negative,American,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email
negative,American,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
negative,American,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."
negative,American,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn�۪t call back. #help"
negative,American,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable"
negative,American,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???
negative,American,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged_���_���
negative,American,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight &amp; been on hold now for 1hr 49min
positive,American,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!
negative,American,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."
negative,American,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options
negative,American,@AmericanAir 2 months and still no exec platinum member cards. What gives?
negative,American,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"
negative,American,@AmericanAir you can tweet but not call! You're like a bad boyfriend!
positive,American,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.
positive,American,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.
negative,American,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?
negative,American,"@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
negative,American,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.
negative,American,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink
negative,American,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help
neutral,American,@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!
negative,American,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help
negative,American,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.
negative,American,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay
negative,American,@AmericanAir I need to rebook and I cannot get an agent. Can you help?
negative,American,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us
negative,American,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code"
negative,American,"@AmericanAir Well if you won't let me handle my reservation/change online, &amp; your Reservation call # hangs up on me wtf do I do?? Bullshit."
positive,American,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"
negative,American,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?
neutral,American,@AmericanAir need help changing a flight. Please dm
negative,American,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back
neutral,American,@AmericanAir Will my us air points now be combined with yours?
negative,American,"@AmericanAir and feel free to email me [email protected] - don't worry, we're not going anywhere but this damn Tarmac for a bit!"
neutral,American,@AmericanAir research buddy. Read my previous tweets and get some context.
negative,American,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?
negative,American,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...
negative,American,@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD
neutral,American,@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?
positive,American,@AmericanAir Thank you.
negative,American,@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun
negative,American,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter
neutral,American,@AmericanAir done.
neutral,American,@AmericanAir would it be possible to change my flight on your website? Many thanks
negative,American,@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
negative,American,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!
neutral,American,@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher
negative,American,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.
negative,American,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!
negative,American,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again
negative,American,@americanair why am I not being given a callback option??! Why has this service been turned off?
negative,American,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"
negative,American,"@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do"
negative,American,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us."
neutral,American,@AmericanAir that's what I am hoping for
negative,American,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :("
negative,American,@AmericanAir make that 7hours now
positive,American,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ������"
negative,American,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(
negative,American,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend
negative,American,@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.
positive,American,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia _��ω����� #GoingForGreat
negative,American,@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU
negative,American,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change
negative,American,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes."
negative,American,@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in
negative,American,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag
neutral,American,@AmericanAir dmed the name
negative,American,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"
negative,American,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.
negative,American,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work"
negative,American,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.
negative,American,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel
positive,American,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"
negative,American,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.
positive,American,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
neutral,American,@AmericanAir flight 353
negative,American,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
negative,American,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}"
negative,American,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face
negative,American,"@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff"
negative,American,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...
negative,American,@AmericanAir I DM'd you. Anything you can do?
negative,American,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
negative,American,@AmericanAir this is all i gotta say to y'all &amp; your staff... for real http://t.co/rKPRxTGvfL
negative,American,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC"
negative,American,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?
negative,American,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"
negative,American,@AmericanAir refund
negative,American,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?
negative,American,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.
negative,American,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"
negative,American,"@AmericanAir SJC-&gt;LAX. After the fourth time, I gave up!"
negative,American,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
negative,American,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?
negative,American,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded
negative,American,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....
negative,American,@AmericanAir still no response from AA. great job guys!
neutral,American,@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?
negative,American,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed."
neutral,American,@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.
neutral,American,"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today."
neutral,American,@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?
negative,American,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"
negative,American,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL
negative,American,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.
negative,American,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
negative,American,@AmericanAir I dmed
negative,American,@AmericanAir don't see response!
positive,American,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"
negative,American,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!
negative,American,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!
negative,American,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated"
negative,American,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit."
negative,American,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru"
negative,American,"@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to..."
negative,American,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane
negative,American,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging"""
negative,American,@AmericanAir Priority baggage evidently means it comes out last
negative,American,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
negative,American,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...
negative,American,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now."
negative,American,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..."
negative,American,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
neutral,American,@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly
negative,American,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help
negative,American,@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold
negative,American,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks
negative,American,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes
neutral,American,"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say."
negative,American,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."
negative,American,"@AmericanAir 4 phone calls, 2 hrs of being sent back &amp; forth between two lines in the terminal and it's the skycap that finds a solution"
negative,American,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
negative,American,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
positive,American,@AmericanAir thank you for responding rather quickly btw
neutral,American,@AmericanAir the saga continues..
negative,American,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos &amp; the reps refused to print the ticket
positive,American,@AmericanAir ok thank you!
neutral,American,@AmericanAir could you guys follow me so I can dm yall please
negative,American,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?
negative,American,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
negative,American,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption
positive,American,@AmericanAir Thank You! CC: @packermama1
negative,American,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with"
negative,American,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
negative,American,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
negative,American,@AmericanAir yes but not with much help from you guys
positive,American,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
negative,American,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"
negative,American,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"
neutral,American,"@AmericanAir two were non revs, right?"
neutral,American,@AmericanAir check your DM please
positive,American,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
negative,American,"@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair"
negative,American,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
negative,American,@AmericanAir You are having phone issues. Please fix it!!!!
negative,American,"@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED"
negative,American,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
negative,American,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.
neutral,American,@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?
neutral,American,@AmericanAir how we looking? We going to be able to get out on time? #flight353
negative,American,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
negative,American,@AmericanAir I tried that &amp; they have been disrespectful not professional &amp; my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
negative,American,@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.
negative,American,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
negative,American,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday &amp; I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
negative,American,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
negative,American,@AmericanAir =UNAmerican Airlines just lies and poor customer services...
neutral,American,@AmericanAir thank you
negative,American,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in _���_���
neutral,American,"@AmericanAir I sent you a DM, can you please help."
positive,American,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
negative,American,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
negative,American,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC"
negative,American,@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
negative,American,@AmericanAir can you?
negative,American,@AmericanAir Could have voided the ticket since it was &gt; 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
negative,American,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?"
negative,American,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"
negative,American,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
neutral,American,@AmericanAir Please follow me.
neutral,American,@AmericanAir Any way that we could look at other options for today?
negative,American,@AmericanAir you're almost as bad as @united
negative,American,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
negative,American,@AmericanAir there is two hour wait
negative,American,@AmericanAir can't get thru to anyone on phone
negative,American,"@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!"
neutral,American,@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.
negative,American,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
negative,American,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}"
negative,American,"@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair"
negative,American,@AmericanAir I did set up notifications through AA &amp; Us airways. still nothing
negative,American,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
negative,American,"@AmericanAir upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat"""
negative,American,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help."
neutral,American,@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?
negative,American,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates
negative,American,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
neutral,American,@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!
positive,American,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
neutral,American,@AmericanAir #oaaret is our flight Cancelled Flightled?
negative,American,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
negative,American,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
negative,American,"@AmericanAir it's more than technical problems. #frustrated #answerthephone
Res. on hold and can't get thru to use a credit to pay for it"
neutral,American,"@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!"
negative,American,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"
negative,American,@AmericanAir on hold again....estimated 2 hr hold
negative,American,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
negative,American,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch"
negative,American,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
negative,American,@AmericanAir the one at 11:30am? My app still shows it as on time!
negative,American,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
negative,American,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"
positive,American,@AmericanAir thanks hoping that by wed I can get back to DFW
neutral,American,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J
negative,American,@AmericanAir keep trying to call to change reservation and you keep hanging up on me
positive,American,@AmericanAir Will do. Appreciate the replies though.
positive,American,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
neutral,American,@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.
negative,American,@AmericanAir BRING MY FIANC�� @meerikangas BACK TO ME!
negative,American,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
positive,American,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
negative,American,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"
negative,American,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
negative,American,@AmericanAir work would be much better with my lesson plans and music for my classes today.
negative,American,@AmericanAir your call system is a fucking joke
neutral,American,@AmericanAir at LAX &amp; just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable _���
neutral,American,@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?
neutral,American,@AmericanAir No worries. Don't blame you for weather.
negative,American,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!
negative,American,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"
negative,American,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.
negative,American,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
negative,American,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"
negative,American,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?
negative,American,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent."
negative,American,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.
neutral,American,@AmericanAir I need to be back in Cleveland as early as possible tomorrow
negative,American,@AmericanAir worst experience ever. @VirginAmerica all the way!
negative,American,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
negative,American,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
positive,American,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service
negative,American,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
negative,American,@AmericanAir please message me for assistance - can't get through to anyone.
neutral,American,@AmericanAir - trying to track down backs for two of my attendees #help
negative,American,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
negative,American,@AmericanAir how comes no one has answered my calls or emails?
negative,American,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.
negative,American,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice"
negative,American,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
neutral,American,@AmericanAir does that mean my ktn is not in my reservation?
positive,American,@AmericanAir thanks for responding ... will do!
negative,American,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"
negative,American,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
positive,American,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
negative,American,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
neutral,American,@AmericanAir I just sent a DM
negative,American,@AmericanAir @Eleonora7 good luck I've been waiting a week
negative,American,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
negative,American,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form &amp; limited characters.
Direct email?"
negative,American,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ������ brand http://t.co/XHSUUpHeZe
negative,American,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..."
negative,American,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
positive,American,@AmericanAir thank you so much that helps a lot.
negative,American,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""."
negative,American,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.
negative,American,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
negative,American,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
negative,American,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
neutral,American,"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?"
negative,American,@AmericanAir But you called me - and hung up.
positive,American,@AmericanAir thank you!
negative,American,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now &amp; FA won't have the uncomfortable convo w pass.
negative,American,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."
negative,American,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
positive,American,@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u
negative,American,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?
neutral,American,@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs
negative,American,@AmericanAir why Cancelled Flight #1605 on 6/25 &amp; 6/28? Flights now 4 hrs longer &amp; have layovers. Too Late Flight to find a reasonably priced alternative.
negative,American,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.
negative,American,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off
negative,American,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?
negative,American,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
negative,American,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked."
negative,American,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
negative,American,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
negative,American,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
negative,American,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
negative,American,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
negative,American,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!
negative,American,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs &amp; have no place to go. Can't keep calling.
neutral,American,@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-)
positive,American,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!
negative,American,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
negative,American,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
negative,American,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
neutral,American,@AmericanAir Will 2396 be Cancelled Flightled tonight?
negative,American,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst"
negative,American,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
negative,American,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
negative,American,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?
positive,American,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? _���I love the company!"
negative,American,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.
negative,American,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic ."
negative,American,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
negative,American,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!
negative,American,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
negative,American,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke
negative,American,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"
negative,American,@AmericanAir 2days 2plains 2fails
negative,American,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. _��� I'll never get back to work
negative,American,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
negative,American,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!"
negative,American,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?
negative,American,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..."
negative,American,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!
negative,American,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs
positive,American,"@AmericanAir no worries, loved flying with you guys. Thanks!"
negative,American,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
negative,American,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service"
negative,American,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
negative,American,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
negative,American,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned
positive,American,@AmericanAir would also like say kind move on adding the points !
positive,American,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot"
negative,American,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
negative,American,"@AmericanAir all right, but can you give me an email to write to ?"
neutral,American,@AmericanAir is DFW accepting any arrivals or departures today?
neutral,American,"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?"
negative,American,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
negative,American,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
positive,American,@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.
neutral,American,"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?"
positive,American,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone &amp; addtl resolution on DM was very much appreciated.
negative,American,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
negative,American,"@AmericanAir If you care, could you have someone call me to explain what is going on."
negative,American,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
negative,American,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
negative,American,@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.
negative,American,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
negative,American,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
negative,American,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
negative,American,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool"
neutral,American,@AmericanAir @SouthwestAir ��� Y'all will like this one. http://t.co/hF8aJZ4ffl
negative,American,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
negative,American,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
negative,American,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
negative,American,"���@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?�۝ -got call back after 10 hours. Bad."
negative,American,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"
negative,American,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
negative,American,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"
negative,American,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
negative,American,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
neutral,American,@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...
positive,American,@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!
negative,American,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
negative,American,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."
negative,American,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?
negative,American,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
negative,American,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
negative,American,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
negative,American,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
neutral,American,@AmericanAir .. UMM hello?
neutral,American,@AmericanAir QSVGRU when would the next flight arrive?
negative,American,@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether
negative,American,@AmericanAir how do I see your report team?
negative,American,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines
negative,American,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
negative,American,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."
negative,American,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
negative,American,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
negative,American,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"
negative,American,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule &amp; your system hung up on me. #unhappycustomer
negative,American,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.
negative,American,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
negative,American,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass &amp; forced into line again.
negative,American,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
negative,American,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
negative,American,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back"
negative,American,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?"
negative,American,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
positive,American,@AmericanAir thank you!
positive,American,@AmericanAir I Love American Airlines :D
negative,American,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
negative,American,"@AmericanAir , I was told my flights 2516 &amp; 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call"
positive,American,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
negative,American,"@AmericanAir husband &amp; I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"
negative,American,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
negative,American,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
neutral,American,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no
negative,American,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
negative,American,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday."
negative,American,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
negative,American,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
neutral,American,"@AmericanAir , CHECK DM PLEASE!"
neutral,American,"@AmericanAir got a callback at 1 am, took care of it. thanks."
negative,American,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
negative,American,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
negative,American,@AmericanAir - cruel &amp; unusual to Cancelled Flight flight w/o notice &amp; make someone stay on hold for 30min &amp; listen to the same ad in a loop
negative,American,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
negative,American,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
positive,American,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
negative,American,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
negative,American,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume."""
neutral,American,@AmericanAir is flight 2413 to LA delayed?
positive,American,@AmericanAir Thanks :-) Good to be back safely. See you again soon!
negative,American,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"
negative,American,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
neutral,American,"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?"
neutral,American,@AmericanAir When did they start to sell water @AdmiralsClub ?
negative,American,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
negative,American,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
neutral,American,"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John."
negative,American,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
negative,American,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
negative,American,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
negative,American,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."
negative,American,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
negative,American,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather������
negative,American,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
negative,American,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
negative,American,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
positive,American,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"
negative,American,@AmericanAir 953 our fligth Somthing to talk about this?
negative,American,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
negative,American,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
negative,American,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
positive,American,@AmericanAir thanks. They did not charge anything in the end so all is good.
positive,American,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day!
negative,American,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?
negative,American,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help."
negative,American,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on."
negative,American,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried."
negative,American,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
negative,American,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"
negative,American,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me _��_
negative,American,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.
negative,American,@AmericanAir why wont you find my luggage without blaming everyone else?
negative,American,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure
neutral,American,"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd."
negative,American,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you
negative,American,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.
neutral,American,@AmericanAir Can you respond to my DM?
negative,American,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"
neutral,American,@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego
neutral,American,@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the
negative,American,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"
neutral,American,@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass
negative,American,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
negative,American,@AmericanAir at 5 am and have no clue if we have a place to stay or not
negative,American,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call"
negative,American,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?
negative,American,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
negative,American,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
neutral,American,@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei
neutral,American,@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees
negative,American,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)
negative,American,@AmericanAir @Cowboycerrone You apologise for HIS frustrations &amp; HIS disappointment but NOT your terrible service? #BlameShiftOverload
negative,American,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
negative,American,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks"
negative,American,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.
negative,American,@AmericanAir me because it might not be so urgent for you but it really is for me. (5)
negative,American,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)
negative,American,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."
negative,American,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?
negative,American,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"
negative,American,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)
negative,American,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)"
negative,American,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min
positive,American,"@AmericanAir Yep, was in one of my other camera memory card :D"
negative,American,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again."
negative,American,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful
negative,American,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend
negative,American,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.
neutral,American,@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights? Or just american?
neutral,American,@AmericanAir Why did AA973 return to JFK? Thanks :)
negative,American,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.
negative,American,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs
negative,American,@AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.
negative,American,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..."
negative,American,@AmericanAir still waiting on a dm response..... #sloooowresponses
negative,American,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment
negative,American,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe
negative,American,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items
negative,American,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.
negative,American,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!
negative,American,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!"
negative,American,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
neutral,American,"@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer"
negative,American,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"
negative,American,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel
negative,American,@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :)
negative,American,@AmericanAir it doesn't allow me to hold. That's the problem.
negative,American,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015
neutral,American,@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?
negative,American,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag.

Can't believe you have to pay money to be treated this poorly."
negative,American,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
negative,American,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems
negative,American,@AmericanAir Please REPLY! How do you mess up my rebook TWICE???
negative,American,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz"
neutral,American,@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.
negative,American,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down
positive,American,@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX
negative,American,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"
negative,American,@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.
negative,American,@AmericanAir my mom�۪s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it�۪s been 4. I need to go to bed!
negative,American,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight
negative,American,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.
negative,American,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...&amp; don't believe their lies!!!!
negative,American,@AmericanAir-everyone: its been weeks&amp;those dickheads @ AA hadn't contacted me...they lost my checked bag &amp; carryon and haven't offer to pay
negative,American,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
neutral,American,@AmericanAir 235. We made it to Seattle...
negative,American,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.
negative,American,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We
negative,American,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?
negative,American,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.
negative,American,@AmericanAir Why offer automated call back option when agent is available only to call me &amp; have me sit on hold? At 12:30am. #onholdfordays
negative,American,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today
negative,American,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2
negative,American,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."
negative,American,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"
negative,American,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!"
negative,American,@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending
negative,American,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help
negative,American,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???
negative,American,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers
negative,American,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"
negative,American,@AmericanAir overall lack of attention or foresight when managing flights.
negative,American,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out
negative,American,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS"
negative,American,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
negative,American,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
neutral,American,@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks
negative,American,@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
negative,American,@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
negative,American,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
negative,American,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back &amp; it says it'll be 2 more hours."
negative,American,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
negative,American,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
neutral,American,"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?"
negative,American,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
negative,American,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
negative,American,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
negative,American,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website"
negative,American,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"
negative,American,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."
negative,American,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
positive,American,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
neutral,American,"@AmericanAir would like to talk to someone, please follow."
negative,American,@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
neutral,American,@AmericanAir @Nashinmypants lmao this is so funny
negative,American,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??
negative,American,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
neutral,American,@AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me!
negative,American,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
positive,American,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
negative,American,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &amp;$250
positive,American,@AmericanAir Understood. Thanks anyway
negative,American,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?
positive,American,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
negative,American,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
negative,American,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
positive,American,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
negative,American,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?
negative,American,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!
positive,American,@AmericanAir you're my early frontrunner for best airline! #oscars2016
negative,American,@AmericanAir can I get home before 12 or no?
neutral,American,@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.
negative,American,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
negative,American,"@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"
positive,American,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.
negative,American,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."
negative,American,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."
neutral,American,@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?
negative,American,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?
negative,American,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!
negative,American,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
negative,American,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."
negative,American,@AmericanAir your customer service is a disgrace.
positive,American,@AmericanAir Joanna did a WONDERFUL job! Thank her for me?
negative,American,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we�۪ve relatives nearby.
negative,American,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
negative,American,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
negative,American,@AmericanAir yes. Shows Cancelled Flightled &amp; asks for her to contact you at 800 number.
positive,American,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
negative,American,@AmericanAir Toby hates you lol
positive,American,@AmericanAir Thanx for replying. DM sent
negative,American,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
negative,American,@AmericanAir not anymore.
negative,American,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."
neutral,American,@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.
negative,American,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?"
negative,American,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia"
negative,American,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...
negative,American,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."
positive,American,@AmericanAir thanks
neutral,American,@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol
negative,American,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic
neutral,American,@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow
neutral,American,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?
positive,American,@AmericanAir _٪� in my hotel now. Thank you!
negative,American,@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke
negative,American,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."
negative,American,@AmericanAir Weather was not involved.
negative,American,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd..."
negative,American,@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal
negative,American,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job
negative,American,@AmericanAir @nrosenb1 it says changes can't be made online
neutral,American,@AmericanAir what's the status of flights for Tuesday out of Dallas??
negative,American,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?"
negative,American,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc"
negative,American,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful."
negative,American,@AmericanAir by far the best example of the worst company @Cowboycerrone
negative,American,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking."
positive,American,@AmericanAir Got my bags this morning! Thanks!
positive,American,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"
negative,American,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
negative,American,@AmericanAir I'm home &amp; only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
negative,American,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
positive,American,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
neutral,American,@AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up
negative,American,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
neutral,American,@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?
negative,American,@AmericanAir that luggage you forgot...#mia.....he just won an oscar_���_�՝_�՝_�՝
negative,American,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
negative,American,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"
neutral,American,@AmericanAir flight number #2386
neutral,American,@AmericanAir it looks like a mistake
negative,American,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr
positive,American,@AmericanAir wow that's helpful.
neutral,American,@AmericanAir at the gate when I get off the plane?
neutral,American,@AmericanAir can you take care @Cowboycerrone please. Thanks
positive,American,���@AmericanAir: @nlrphoto Those are very beautiful photos!�۝ Thx! Would marketing dept be interested in buying?
neutral,American,@AmericanAir no worries you're swamped I know just dmd back THANK U
positive,American,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass
negative,American,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?"
negative,American,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.
neutral,American,@AmericanAir done. I hope you can offer something.
negative,American,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta"
negative,American,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE _��_#ANGRY
negative,American,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups
negative,American,@AmericanAir wht n _��_ experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
negative,American,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.
negative,American,@AmericanAir ticks me off.
neutral,American,@AmericanAir my fly is 1579 if do you have some news
negative,American,���@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice
negative,American,"@AmericanAir today, after 6 yrs., no longer my preferred airline."
negative,American,"@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team."
negative,American,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful."
negative,American,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"
negative,American,"@AmericanAir Nope, I have not been rebooked."
neutral,American,@AmericanAir online flight notification is down.
negative,American,@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?
negative,American,@AmericanAir is AA951 to Ṣo Paulo taking off today? Your colleagues won't tell us any thing
neutral,American,"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks"
negative,American,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
positive,American,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
negative,American,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories _���_��__���_��__���
negative,American,"@AmericanAir I paid extra $ for my seat &amp; the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"
negative,American,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling
negative,American,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
neutral,American,@AmericanAir any luck?
neutral,American,@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2
negative,American,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll _���_���
negative,American,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl
negative,American,@AmericanAir found out my flight tomorrow was Cancelled Flightled &amp; got in the queue for a callback 3.5 hours ago��_still nothing. Can I get rebooked??
neutral,American,"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you"
negative,American,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..
negative,American,"@AmericanAir Yes, but should be able to get a push notification via the app if I�۪m logged in and on a trip. Email/text is so 2010 _���."
negative,American,@AmericanAir @Cowboycerrone ratchet airway!. ......
negative,American,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?
negative,American,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"
negative,American,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?
negative,American,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.
negative,American,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!
negative,American,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?
neutral,American,"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?"
negative,American,@AmericanAir one staff on desk. Now been queuing for over an hr.
neutral,American,@AmericanAir anything you can do?
negative,American,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"
negative,American,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
negative,American,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL
negative,American,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr"
negative,American,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
positive,American,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude _��_���������
positive,American,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs
positive,American,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
negative,American,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable
negative,American,@AmericanAir wow @AmericanAir still screw n stuff up
negative,American,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.
negative,American,@AmericanAir employees are racist!!!!!
negative,American,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?"
negative,American,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane"""
negative,American,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
negative,American,@AmericanAir not yet. I'm next in the terminal a customer service area.
negative,American,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove
#whybeAAFF?"
negative,American,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours."
negative,American,@AmericanAir you have let me down. Seriously. #unhappycustomer
negative,American,@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?
negative,American,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?
negative,American,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this
neutral,American,@AmericanAir she doesn't have Twitter.
negative,American,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.
negative,American,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer"
negative,American,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."
negative,American,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic"
negative,American,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU
neutral,American,"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad."
negative,American,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.
positive,American,"@AmericanAir Yes, thanks for checking. Very cramped, but got on &amp; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
negative,American,@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!
positive,American,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
negative,American,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
positive,American,@AmericanAir Great - thank you.
negative,American,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers
negative,American,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?
negative,American,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
negative,American,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!
negative,American,"@AmericanAir jal and cathay pacific so no, I can't do it online."
neutral,American,@AmericanAir what is the status of flight 1675 tomorrow
negative,American,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car &amp; drive 5 hrs. So thanks.
negative,American,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.
negative,American,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.
negative,American,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!
negative,American,@AmericanAir 37 minutes??????
negative,American,@AmericanAir having trouble getting rebooked
negative,American,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" _���"
negative,American,@AmericanAir AA45 ... JFK to LAS.
negative,American,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
negative,American,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"
negative,American,@AmericanAir Need to go frm TPA to MCI tmrw &amp; my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs
negative,American,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.
negative,American,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
negative,American,@AmericanAir You can't even get someone on the phone. Great story for the media.
negative,American,"���@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.�۝ Nope! Hasn't taken off yet, still!"
negative,American,@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.
negative,American,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.
negative,American,@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?
negative,American,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave
negative,American,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business
negative,American,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.
negative,American,@americanair I finally got someone on the phone so no worries!
negative,American,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!
negative,American,@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy
negative,American,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel
negative,American,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
negative,American,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
negative,American,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
negative,American,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service"
negative,American,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"
negative,American,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..
negative,American,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.
negative,American,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr
negative,American,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever
negative,American,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving"
negative,American,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
negative,American,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault
neutral,American,@AmericanAir Your logo looks like 3D glasses.
negative,American,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff
negative,American,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW
negative,American,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.
negative,American,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.
negative,American,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.
negative,American,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."
positive,American,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43
negative,American,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early"
negative,American,"@AmericanAir on plane for JFK-&gt;SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"
negative,American,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
negative,American,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections.
negative,American,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven
negative,American,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?
positive,American,@AmericanAir thank you for the update!
negative,American,@AmericanAir pathetic service
neutral,American,@AmericanAir Dallas/Fort Worth flight number 5320
negative,American,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"
neutral,American,@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....
negative,American,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
negative,American,@AmericanAir ya but u weren't sitting on the plane.
negative,American,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted
negative,American,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic &amp; very sad
neutral,American,@AmericanAir yes. He's in the next flight
negative,American,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though
negative,American,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"
negative,American,@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen
negative,American,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.
neutral,American,"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!"
neutral,American,@AmericanAir Still looking as we speak.
negative,American,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"
negative,American,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???
negative,American,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
negative,American,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks
positive,American,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (&amp; social media team for customer service)
positive,American,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation
negative,American,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!"
positive,American,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed
negative,American,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
negative,American,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled"
neutral,American,"@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags"
negative,American,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.
neutral,American,@AmericanAir its Adolfo Garcia
neutral,American,"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?"
negative,American,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"
positive,American,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.
negative,American,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous."
neutral,American,@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?
negative,American,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"
positive,American,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
neutral,American,@AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg
negative,American,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny"
negative,American,@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.
neutral,American,@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport
neutral,American,@AmericanAir And gold status too.
negative,American,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?
negative,American,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.
negative,American,@AmericanAir won't answer the reservation line! Nice service. We may be stuck...
negative,American,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems
negative,American,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"
neutral,American,@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?
negative,American,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg
negative,American,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
negative,American,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
negative,American,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid
positive,American,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.
negative,American,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....
negative,American,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
negative,American,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
neutral,American,@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight
negative,American,"@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"
negative,American,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?
positive,American,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
positive,American,Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
negative,American,@AmericanAir aa223 being ignored
negative,American,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up."
negative,American,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today
negative,American,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F
negative,American,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time"
neutral,American,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming
negative,American,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.
negative,American,"@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."
neutral,American,@AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now
neutral,American,@AmericanAir DM sent. Answer me please
negative,American,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane _���_���_��_ #AmericanAirlines"
negative,American,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand
negative,American,@AmericanAir I've never witnessed such covert tactics from an airline.
negative,American,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
negative,American,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items
neutral,American,@AmericanAir American Airlines.
negative,American,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.
negative,American,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.
neutral,American,@AmericanAir I just DMed you
neutral,American,@AmericanAir why is it most first class passengers now request the sand which from coach ?
positive,American,@AmericanAir @DAI_President Good luck at DFW this evening AA!
negative,American,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.
negative,American,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"
positive,American,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!
negative,American,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food
negative,American,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful _��_"
negative,American,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF"
negative,American,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.
negative,American,"@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks."
negative,American,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."
neutral,American,@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl
negative,American,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance
negative,American,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight."
neutral,American,@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying
negative,American,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
negative,American,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.
negative,American,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
negative,American,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.
negative,American,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ"
negative,American,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
negative,American,@AmericanAir the bags arent even loaded on the plane??? #Flight293
negative,American,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice
negative,American,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."
negative,American,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold &amp; then discnct.Any help?
negative,American,@AmericanAir My wife &amp; infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y�۪all hold AA1458 to RDU so they can connect?
neutral,American,@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?
negative,American,@americanair anxious to see how you all care for customers you�۪ve inconvenienced #Cancelled Flightledflight
negative,American,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."
negative,American,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!"
negative,American,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!
neutral,American,"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?"
negative,American,@AmericanAir already did &amp; an automated voice told us to wait 2 hours. They have yet to call back.
negative,American,@AmericanAir you changed my AAdvantage travel plans &amp; I called 800-433-7300 to get help but it sea ur too busy &amp; hangs up on me. What gives?
negative,American,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though _��� I'm really mad about the situation"
negative,American,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"
negative,American,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."
negative,American,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#"
negative,American,@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP
negative,American,@AmericanAir how can you not be taking calls? I need to change my flight!
negative,American,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
positive,American,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
negative,American,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH
negative,American,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.
negative,American,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."
neutral,American,"@AmericanAir @jaynegelman How,about more@Blacklist too!!"
negative,American,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?
negative,American,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."
negative,American,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....
positive,American,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA
negative,American,@AmericanAir been waiting on hold for more than an hour
negative,American,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.
positive,American,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."
negative,American,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.
neutral,American,@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8
positive,American,@AmericanAir thanks for the show! _�ԍ
negative,American,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport"
positive,American,@AmericanAir no worries even though I was talking about seat assignment :)
neutral,American,"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA."
negative,American,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!"
negative,American,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"
neutral,American,@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!
negative,American,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"
negative,American,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!
neutral,American,"@AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z"
negative,American,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center
positive,American,@AmericanAir Great seats on this aircraft!
negative,American,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane_���
neutral,American,@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ
negative,American,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!
neutral,American,@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere
negative,American,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
neutral,American,@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!
negative,American,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.
neutral,American,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know
negative,American,@AmericanAir we have 3 more passengers with me There are two more reservation numbers
negative,American,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"
neutral,American,@AmericanAir 8:30 departure? Sure. Is there a catering strike at JFK? @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o
neutral,American,"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me [email protected] easier"
negative,American,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."
negative,American,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
negative,American,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful
negative,American,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"
positive,American,@AmericanAir DONE!! thank you so much!!
negative,American,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs
negative,American,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool &amp; untrue
negative,American,@AmericanAir 24 hrs &amp; 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins &amp; counting on tarmac waiting for gate. Pls do better than this.
negative,American,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, &gt;1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS"
negative,American,"@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?"
negative,American,@AmericanAir this is awful customer service.
positive,American,@AmericanAir everything's good now brothaaaaaa
negative,American,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired
neutral,American,@AmericanAir 740pm wheels up to be exact. I'm sending a DM.
negative,American,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.
negative,American,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK
negative,American,@AmericanAir we are through. I can quit you. I am. The nonsense &amp; lies are a colossal infringement you can no longer get away with
negative,American,"@AmericanAir 719. Looks like we are about to get going, finally!"
negative,American,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots"
negative,American,@AmericanAir pls tell me how to get a person on the phone asap
negative,American,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!
neutral,American,@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.
negative,American,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please
negative,American,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth
negative,American,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded
negative,American,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.
negative,American,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids
neutral,American,@AmericanAir 3198 to AEX. Is it still going?
negative,American,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!
negative,American,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?
negative,American,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?
negative,American,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"
negative,American,@AmericanAir Close down
positive,American,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!
positive,American,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.
negative,American,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
negative,American,@AmericanAir I�۪ve been on the line waiting for 40 minutes again.
negative,American,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it
negative,American,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.
negative,American,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone
negative,American,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight
negative,American,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.
negative,American,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us
negative,American,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!
negative,American,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(
negative,American,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....
negative,American,@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home.
negative,American,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..
negative,American,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!
negative,American,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.
negative,American,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles
negative,American,@AmericanAir Hi AA friends! My sis's flight AA362 DFW&gt;&gt;MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?
negative,American,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?
negative,American,@AmericanAir I have not. There's no option for even getting a call back!
negative,American,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.
negative,American,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
negative,American,@AmericanAir how hard is it to have catering ready to go?
negative,American,@AmericanAir Why does your iPhone app not have any sort of notifications option?
negative,American,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.
negative,American,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."
negative,American,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting
negative,American,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?
negative,American,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight
negative,American,@AmericanAir if this is how you guys work then i will never fly with you guys again.
positive,American,"@AmericanAir versus @JetBlue
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali &lt;3"
negative,American,"@AmericanAir agents refuse to help, ""too busy"" &amp; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
negative,American,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck
neutral,American,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number
negative,American,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?
negative,American,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
negative,American,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"
negative,American,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!
negative,American,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault
negative,American,@AmericanAir trying to check in for flight. On line not working &amp; agents too busy to take my call.
neutral,American,"@AmericanAir yep, they moved me to 16A as they showed me flying ""standby"""
negative,American,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
negative,American,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"
neutral,American,@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.
negative,American,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive
negative,American,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.
negative,American,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.
neutral,American,"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w"
negative,American,@AmericanAir you put a sour taste on this customer�۪s vacation. it was joke watching those ���we care thanks for choosing us�۝ videos
neutral,American,@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?
negative,American,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus
negative,American,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.
negative,American,@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX
negative,American,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
negative,American,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed"
negative,American,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded
neutral,American,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?
negative,American,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?"
negative,American,@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people
neutral,American,@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?
positive,American,@americanair @bershawnjackson big UPS to Newark airport staff &amp;&amp; D.Dean. I was also treated lovely while I was in town. ��_��_
negative,American,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(
neutral,American,@AmericanAir Here you go https://t.co/oM1vIEg74a
neutral,American,"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?"
positive,American,"@AmericanAir ok, thanks you! Have a great night AA team!"
neutral,American,@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.
negative,American,@AmericanAir any idea what's up with flight AA3181?
negative,American,@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!
negative,American,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
negative,American,@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck
negative,American,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
negative,American,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home
negative,American,@AmericanAir we're still here guys - you are the worst
negative,American,@AmericanAir 24 hours on the AirPort
negative,American,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
negative,American,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
negative,American,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
negative,American,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info
negative,American,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel
negative,American,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child."
negative,American,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.
negative,American,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
negative,American,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?
negative,American,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
negative,American,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
negative,American,@AmericanAir delayed for two hours at ORD--&gt;CDG the one time I need to be there to catch a train... _���
negative,American,@AmericanAir not to mention its a three hour wait to get an agent on the phone.
negative,American,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.
negative,American,@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta
negative,American,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay
negative,American,@AmericanAir why a different airport! I have no way of getting to a different airport.
negative,American,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over."""
negative,American,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better"
negative,American,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc
negative,American,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?
negative,American,@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?
neutral,American,"@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?"""
negative,American,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?
negative,American,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ
negative,American,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE
negative,American,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."
negative,American,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.
positive,American,@AmericanAir many trips coming up! I will see you soon _���
neutral,American,@AmericanAir message and pics sent...
negative,American,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?
negative,American,@AmericanAir ��_ Been trying to book a whole new flight since 2 hours!! what is wrong with your website?
neutral,American,@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.
positive,American,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."
negative,American,@AmericanAir Now your site is not working! WTF
negative,American,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."
negative,American,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour
positive,American,@AmericanAir I'm great thanks keep up the good work
negative,American,@AmericanAir my flight has been delayed &amp; I can't talk reach anyone in customer service because of high call volume.
negative,American,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
negative,American,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?
negative,American,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA
neutral,American,"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts."
negative,American,@AmericanAir I even went to ticket counter and got no help
negative,American,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
negative,American,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"
neutral,American,@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU
negative,American,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"
negative,American,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.
negative,American,@AmericanAir I want the flight I have on hold. I don't want a new flight.
negative,American,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
neutral,American,@AmericanAir @dfwairport got rebooked through the AA online app.
negative,American,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography
positive,American,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP
negative,American,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??
negative,American,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish
negative,American,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info...."
negative,American,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."
negative,American,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS."
negative,American,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!
neutral,American,@AmericanAir what name and department does it come under? Thanks
negative,American,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?
negative,American,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."
negative,American,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help
negative,American,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.
negative,American,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
negative,American,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?
neutral,American,@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number
negative,American,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer
neutral,American,@AmericanAir 62 inches !?
positive,American,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights
negative,American,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!
neutral,American,@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?
positive,American,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."
negative,American,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!"
negative,American,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines
negative,American,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
positive,American,"���@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!�۝ Again in 1 week!"
negative,American,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure
negative,American,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told _���_��_"
negative,American,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."
neutral,American,@AmericanAir check your dm pls
negative,American,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines
negative,American,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.
positive,American,@AmericanAir Thank you! You will see me :)
negative,American,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.
neutral,American,@AmericanAir a guy try right...
negative,American,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.
negative,American,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines
positive,American,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."
negative,American,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?
negative,American,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :("
negative,American,@AmericanAir delayed.....wow
negative,American,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help
negative,American,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed
negative,American,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.
negative,American,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :("
negative,American,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
negative,American,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
negative,American,@AmericanAir is rude a hiring requirement at key west airport shaking my head
neutral,American,@AmericanAir can I DM you info?
negative,American,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"
negative,American,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down
negative,American,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
positive,American,@AmericanAir awesome! Thx
negative,American,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up."
negative,American,"@AmericanAir yes, and rebooked incorrectly."
negative,American,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"
negative,American,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome
negative,American,@AmericanAir 2293 is the Cancelled Flightled one
positive,American,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
negative,American,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail."
negative,American,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
negative,American,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help &amp; compassion goes a long way."
positive,American,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ��� :-)
negative,American,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
negative,American,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."
positive,American,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!
negative,American,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing
negative,American,@AmericanAir five times at last count
negative,American,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
negative,American,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(
negative,American,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked &amp; paid 3 weeks ago."
negative,American,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight &amp; all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."
negative,American,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp
negative,American,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
negative,American,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!"
negative,American,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."
positive,American,@AmericanAir flights have been on time Late Flightly though!
negative,American,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
negative,American,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst
negative,American,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu
negative,American,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
negative,American,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
negative,American,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful
negative,American,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
negative,American,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
negative,American,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
negative,American,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!"
negative,American,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.
neutral,American,@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz
negative,American,@AmericanAir she should not only get a refund but also an apology for the deplorable service.
negative,American,"@AmericanAir third you lost her bag &amp; after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable"
negative,American,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins"
negative,American,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
negative,American,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.
negative,American,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher
negative,American,@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?
negative,American,@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0
negative,American,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)
negative,American,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
negative,American,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."
positive,American,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
negative,American,"@AmericanAir
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
negative,American,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?
positive,American,@AmericanAir yes called your UK number on skype��_well worth the $.50. i recommend others do the same.
negative,American,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job
negative,American,"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
negative,American,@AmericanAir @travisamex please please American call me so I can rebook ticket .
negative,American,@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer
negative,American,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
negative,American,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
negative,American,@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.
negative,American,"@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?"
negative,American,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover."
negative,American,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."
positive,American,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
negative,American,@AmericanAir I let a crew member know every time this happens. Which is most of the time.
negative,American,@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal
negative,American,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
negative,American,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
neutral,American,"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?"
neutral,American,@AmericanAir your message was delayed I just responded
negative,American,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A�_����8C _���"
positive,American,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"
positive,American,@AmericanAir Always enjoy my time. Now on the plane to DFW!
negative,American,"@AmericanAir

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."
negative,American,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online &amp; get ""fare no longer avail"" msg"
negative,American,@AmericanAir I want to speak to a human being! !! This is not an obscene request!
negative,American,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?"
negative,American,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times &amp; it tells me to call back &amp; hangs up.
negative,American,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
negative,American,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.
positive,American,@AmericanAir AA2416 on time and awesome flight. Great job American!
negative,American,@AmericanAir no response to DM or email yet. customer service?
negative,American,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
negative,American,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
negative,American,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
negative,American,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.
negative,American,@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?
negative,American,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.
negative,American,"@AmericanAir 1491 DEN -&gt; DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."
negative,American,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
negative,American,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
negative,American,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help
neutral,American,"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y�۪all have an email?"
negative,American,@AmericanAir pls help. This is seriously beyond ridiculous.
negative,American,@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
negative,American,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!
negative,American,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."
negative,American,"@AmericanAir

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj"
negative,American,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
negative,American,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!
negative,American,@AmericanAir flight to dca I need to change asap help can't get through
negative,American,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
negative,American,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control
neutral,American,@AmericanAir flight 1041 is the first flight.
positive,American,@AmericanAir Always love opening the upgrade email.
negative,American,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago
negative,American,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours
negative,American,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
negative,American,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted"
negative,American,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
negative,American,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"
negative,American,@AmericanAir we're still stucked in the airport. #AADelay #AA919
positive,American,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"
negative,American,"@AmericanAir redirect my flight without telling me, service is abysmal."
negative,American,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
negative,American,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening."
negative,American,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
neutral,American,@AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly...
negative,American,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
positive,American,"@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick...._���"
negative,American,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
negative,American,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
negative,American,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
negative,American,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
negative,American,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"
negative,American,@AmericanAir fcuk you. Shit service. You got no fans.
negative,American,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
neutral,American,@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?
neutral,American,@AmericanAir so how do we get me a person?
negative,American,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"
neutral,American,@AmericanAir where do I look for cabin crew vacancies?
negative,American,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."
neutral,American,@AmericanAir hi how are you
negative,American,@AmericanAir cannot talk to any agents keep getting hung up on crazy
negative,American,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."
negative,American,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"
negative,American,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
negative,American,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
neutral,American,@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...
negative,American,@AmericanAir @AmericanAir how do you expect to do that?
negative,American,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"
negative,American,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP
negative,American,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
neutral,American,@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.
neutral,American,@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow
negative,American,@AmericanAir tried that and can't get through.
negative,American,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"
negative,American,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted."
negative,American,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
negative,American,@AmericanAir I get &amp; can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
negative,American,@AmericanAir not sure why I would bother when the agent at the airport didnt help &amp; nobody on phone would. Ticket Cancelled Flightled for no reason.
negative,American,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
negative,American,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
neutral,American,@AmericanAir 2 hours to be answered on a call?
negative,American,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?
negative,American,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"
negative,American,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
positive,American,"@AmericanAir

Fantastic support by the Twitter team. I appreciate it. Thanks again."
neutral,American,@AmericanAir hung up on now many times trying to cal 8004337300 crazy
negative,American,@AmericanAir that's quite an impressive list of fees!
negative,American,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes"
negative,American,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah
negative,American,"���@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.�۝ Good luck with that!"
negative,American,@AmericanAir flight was Cancelled Flightled can you guys help?
negative,American,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!"
negative,American,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR"
negative,American,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.
positive,American,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane &amp; Norma Sedholm for making me feel comfortable ������������������������������������������
negative,American,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
neutral,American,@AmericanAir when is next lax JFK flight today
positive,American,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."
negative,American,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.
negative,American,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
negative,American,"@AmericanAir after all, the plane didn�۪t land in identical or worse) conditions at GRK according to METARs."
negative,American,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
negative,American,"@AmericanAir first the pilot, then the catering..."
negative,American,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."
negative,American,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
negative,American,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. &amp; followed up in Jan. NEVER HEARD BACK! #badcustomerservice
positive,American,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"
negative,American,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"
negative,American,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"
negative,American,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
negative,American,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
negative,American,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.
negative,American,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
negative,American,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
negative,American,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
negative,American,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
negative,American,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?
neutral,American,@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA
neutral,American,@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?
negative,American,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"
negative,American,@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon
neutral,American,@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.
negative,American,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!
negative,American,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am"
negative,American,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
negative,American,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
negative,American,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved &amp; only two agents. 30 in front of me &amp; at least 40 behind."
positive,American,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help!
negative,American,@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.
negative,American,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...
negative,American,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting."
negative,American,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ��������Ε��
negative,American,@AmericanAir cut it. Put me on a flt tomorrow.
negative,American,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
negative,American,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut
negative,American,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."
negative,American,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport
neutral,American,@AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?
negative,American,@AmericanAir can you help me with a reservation? cant get through on the phone
negative,American,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
negative,American,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
negative,American,@AmericanAir more of the insane treatment by your customers
negative,American,@americanair Help! I need to speak to a live agent before I lose my online reservation being held.
negative,American,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."
negative,American,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
positive,American,@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-
positive,American,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries"
negative,American,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."
negative,American,@AmericanAir missing a full days of work thanks guys
negative,American,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
negative,American,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.
negative,American,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
negative,American,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service"
negative,American,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.
negative,American,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."
negative,American,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
negative,American,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...
positive,American,@AmericanAir You guys did an amazing job today! Know it�۪s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
negative,American,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
negative,American,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
negative,American,@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.
neutral,American,@AmericanAir yes and I would like a refund.
neutral,American,@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?
positive,American,Eliza &amp; I cheated on u @AmericanAir with @AirTahitiNui &amp; it was a lovely flight. But we'll be back! Lots!
positive,American,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
negative,American,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"
negative,American,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it�۪s the ILS at CLL at fault, not the weather."
negative,American,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"
neutral,American,@AmericanAir please help us get home tomorrow!!!!!
negative,American,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal."
negative,American,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."
negative,American,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
positive,American,@AmericanAir Thank you.....you do the same!!
negative,American,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...
negative,American,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."
negative,American,@AmericanAir hey there me again from yesterday im still on hold
negative,American,@AmericanAir weather is unavoidable. Understaffing is controllable
negative,American,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?"
negative,American,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
negative,American,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun
negative,American,@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.
neutral,American,@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?
negative,American,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!"
negative,American,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.
negative,American,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
neutral,American,@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!
negative,American,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
negative,American,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
negative,American,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."
negative,American,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
negative,American,@AmericanAir I DMed you my AA &amp; phone #s &amp; you can't have someone call me? What was the point of your response? You didn't resolve anything!
negative,American,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare
negative,American,@AmericanAir But Eagle is always Late Flight
negative,American,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
negative,American,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great"
negative,American,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation
negative,American,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
negative,American,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning"
negative,American,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr"
negative,American,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."
neutral,American,@AmericanAir any earlier flights SAP-&gt;Mia &amp; Mia -&gt; New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.
negative,American,"@AmericanAir no hold times, just disconnections. There is no excuse for that"
negative,American,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same."
negative,American,@AmericanAir I�۪ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
neutral,American,"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?"
negative,American,@AmericanAir I've been trying for 4 hours to get hold of someone.
positive,American,@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there
negative,American,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
negative,American,"@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"
negative,American,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?
negative,American,@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working
negative,American,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
negative,American,@AmericanAir we've been on hold for hours.
negative,American,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags &amp; lazy pilot wanting duty day to end?
neutral,American,@AmericanAir can you guys help me please?
negative,American,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.
neutral,American,http://t.co/EIw2sYb8Fu roberts&amp;s=1 @AmericanAir
negative,American,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines
neutral,American,@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?
negative,American,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
negative,American,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
negative,American,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?
negative,American,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.
neutral,American,@AmericanAir i need someone to help me out
negative,American,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?
negative,American,"@AmericanAir &amp; if that wasn't enough, your staff have been so rude &amp; ignored passengers,don't think that should be accepted whatever reason"
negative,American,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
neutral,American,"@AmericanAir guarantee no retribution? If so, I'd be glad to share."
negative,American,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
negative,American,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
negative,American,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards"
negative,American,@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
negative,American,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
positive,American,@AmericanAir DMing you now! Big thanks.
negative,American,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?
positive,American,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable
negative,American,@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection &amp; they hang up the minute I answer on 1st ring?
negative,American,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"
negative,American,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!
positive,American,@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever
negative,American,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."
positive,American,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
negative,American,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
negative,American,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC."
positive,American,"Thank you. ���@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.�۝"
negative,American,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?
positive,American,@AmericanAir Thanks! He is.
negative,American,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.
neutral,American,"���@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl�۝_���"
negative,American,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."
negative,American,@AmericanAir right on cue with the delays_���
positive,American,@AmericanAir thank you we got on a different flight to Chicago.
negative,American,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
neutral,American,@AmericanAir Please bring American Airlines to #BlackBerry10
negative,American,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"
neutral,American,@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?