analysis_reporting_issues.md

---

title: Reporting usage problems, security issues, and bugs
area: analysis
box_type: tip
layout: faq
contributors: [jennaj, garimavs]

---

• For reporting Usage Problems, related to tools and functions, head to the Galaxy Help site.

  • Red Error Datasets:

    • Refer to the [Troubleshooting errors]({% link faqs/galaxy/analysis_troubleshooting.md %}) FAQ for red error in datasets.

  • Unexpected results in Green Success Dataset:

    • To resolve it you may be asked to send in a shared history link and possibly a shared workflow link. For sharing your history, refer to this [these instructions]({% link faqs/galaxy/histories_sharing.md %}).

    • To reach our support team, visit [Support FAQs]({% link faqs/galaxy/ %}#support).

  • Functionality problems:

    • Using Galaxy Help is the best way to get help in most cases.

    • If the problem is more complex, email a description of the problem and how to reproduce it.

  • Administrative problems:

    • If the problem is present in your own Galaxy, the administrative configuration may be a factor.

    • For the fastest help directly from the development community, admin issues can be alternatively reported to the mailing list or the GalaxyProject Gitter channel.

• For Security Issues, do not report them via GitHub. Kindly disclose these as explained in this document.

• For Bug Reporting, create a Github issue. Include the steps mentioned [in these instructions]({% link faqs/galaxy/analysis_troubleshooting_reporting.md %}).

• Search the GTN Search to find prior Q & A, FAQs, tutorials, and other documentation across all Galaxy resources, to verify in case your issue was already faced by someone.