oh how's your products been
um i really haven't had uh too many problems uh seems to me that everything that i buy
goes bad just after the warranty runs out
i hear that one have you had any lately go out
yeah i've had a dryer an ice maker a microwave
all three and they unfortunately i bought them all three at the same time when i bought my new house and uh
i really don't have any recourse so i had to call and have them all repaired and that
oh wow
yeah it was a hassle
so you didn't get anything even all the all the warranties were out
yeah the warranty on the refrigerator uh the ice the refrigerator warranty's still good but the ice maker itself
lasted three years and it was three years and two months
you're kidding yeah we just moved into a new house too so we had to buy all those too
no
uh watch out
yeah
the only thing i've had problems with is um i buy a lot of wood working equipment through the mail and
um-hum
i bought this paint stripper where they advertise
that it's nontoxic and such and when you get the product
it ends up being toxic and all these warnings so
hm
i didn't return it because it'd probably cost me more than i just ended up using it
but that's about the only thing i've had gone wrong
i usually have pretty good luck with appliances but
i just uh it was within two days that all three of these stopped working and the
that's incredible
the ice maker was uh had to have a new pump and the uh
microwave had to have uh some kind of something i can't even pronounce and they uh
the dryer had to have a new heating element so it was about almost three hundred dollars for all three of them
and they all went out at the same time
uh within two days of each other
or two days
wow
i was
it wasn't a good week i was pretty mad
and plus the place that i'd bought um them all had gone out of business so
even if uh i think even if i had uh
had kept the warranty the service agreements were
with the companies that that manufactured but still they were through that
retailer so i don't know if i could've taken it to another retailer or not
wow that's frustrating
but i didn't have to worry about all that because
they weren't under warranty
so
it was a call to the local appliance dealer
uh-huh
who came out and fixed them all but
i the only other things that i've ever had trouble with um
i seem to have a real bad trouble with electric hair dryers blow dryers
uh-huh they go out a lot
yeah i've had two or three of those go out one was under warranty and
the other two weren't but i just
other than that you know TVs and
things like that i haven't ever had any trouble with i don't think products are getting much better though
yeah see i'm in the manufacturing field i just home from work and make um automotive air bags the safety air bags
oh really that's interesting
yeah
at Morton International and
i think well it's it's changed a lot with the manufacturing environment we test everything
after each assembly process
and so our testing is pretty thorough but
do you do you test each individual one or do you just test
um
like if you've got ten you test one and by the test results of the one you assume that the other nine are okay
um the tests that well we test every one electrically we don't
i think they test um four or five a day actually exploding the air bag
um-hum
and but we do test after during the assembly project product um after we assemble each part of the inflator or what explodes the bag we check to make sure it's there
after we install it so each assembly process has an inspection right after it's done
and then we do electrical tests on them during the process so
well that's something i've never had to use it's never i've never been involved in an automobile accident so
luckily that's a product that i haven't had to test
but i think it's a great idea i'm i'm
yeah
seems like all the good logical ideas take forever to
to come about but that
well they do the all the testing that we have to do through the government
it's incredible how much testing they have to do
oh i'm sure they wanna be thorough before they but uh even you know i don't mind spending the extra money on the car
uh-huh
if you know even if they pass the savings the cost onto the consumer because
it just seems like a real worthwhile thing i'm not a real big seat belt my uh
