uh consumer products and you have you ever recently uh returned returned anything recently
well most recently the kinds of things i've been returned actually are uh are
parts of you know repair parts
repair parts for cars or something
uh oh for for cars or for plumbing parts that kind of thing actually surplus parts that you know you need you think you need it and uh
want to make sure you've got everything you need and taking things back and so uh other than that uh you know i haven't had an opportunity where i've needed to return something due to uh poor service or you know failure of it
uh
huh
i guess
nope
no lemons huh
no no i guess well the closest thing we did have is couple weeks ago uh starter on our daur daughter's car failed
and so i had to uh try and find a replacement on a Sunday which in south is not very easy we don't have a whole lot of Sunday shopping for those kinds of things and uh
and actually then it ended up with needing to found the parts but then
there were some recent very recent repairs on the starter done
and uh so my daughter took it back to the
repair shop that did the work for her hundred and forty miles from here and they gave her money back right away
well that's good
presented you know tried to present a sound case for
defective equipment and
everything went very well
that's a long way to go
usually doesn't
yeah well she's going to school there right now so you know she was headed back there so
certainly wouldn't make an extra trip for fifty dollars for a hundred miles but
uh she was headed back there so
oh that's good
worked out well how about yourself you had any recent uh experiences where with products that you've had to return
well it's been difficult i don't know i haven't really returned anything because there's a lot of
inertia to get through that process
um-hum
um uh actually no i have tried to get it fixed for example i've had a
i guess a uh a VCR
um-hum
and uh
it was uh brand new
and uh pretty pretty top of the line type of VCR and i had problems with it uh recording uh things
uh something it would it was strange uh you can fast forward play through it and you'd see this uh picture on there
but if you played it normal it would go in and out uh between uh blue program screen and the actual
um-hum
thing that was being recorded it was very bizarre
and the maintenance said it was due to weak signals
i'm saying well you know i'm paying this a lot of money for this uh
VCR and you're telling me just because it hasn't doesn't have a
you know a strong enough signal it'll do this
and that's strange because if it's if it's not strong enough then why is it that when you uh go slow motion or freeze frame or fast forward through it you can see the picture but
when it uh you play it normal it goes in and out that's very bizarre to me
and uh i have the worst time trying to just get him look at this problem and it ends up that they you know they just uh concluded that's that's all that's wrong with it and that's nothing nothing nothing wrong with the product and i said
at the yeah well that's i guess that's one of the frustrations you end up talking with people that uh you know
just great
think they have considerable knowledge and uh you're not really convinced that they do and you almost end up bringing a third party in that uh you have trust in their competence
um-hum
uh
now it's not my position to advise and i don't have that experience with it certainly sounds like a bill of goods trying to be sold to you
well i don't know it's uh it's hard to say it's there's there's nothing i could it didn't seem like there was much i could do about it
uh
yeah
and i don't know if it's really getting better or worse um in that case it didn't really get any better
you know or you know um i guess in situations like that are there other manufacturers or other companies that uh you can consult
uh
no i don't know
you know like a similar product somebody that sells a similar product and say
this you know am i getting the right kind of story here
yeah well a lot of them probably say they don't know anything about it i don't know it just a lot of them give you the line uh you know we have repair car repair's the same problem
uh
yeah
yeah
things like that uh with all the electronics in the cars say but say say it gets a lot better gas mileage and
