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PRESENTATION OF RANDI YOUELLS, LSC VICE PRESIDENT FOR PROGRAMS
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FOR THE ONTARIO LEGAL AID SPEAKER SERIES
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Thank you for inviting me to your wonderful Country and the
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beautiful city of Toronto to talk with you about the subject that
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has been the primary focus of my professional life over the last
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twenty-seven years-the provision of high quality legal services to
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people who could not otherwise afford legal aid. As did many of you
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in this room, I started my legal aid journey fresh out of law
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school in 1975. As I was sworn in as a licensed attorney in the
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state of Iowa-which is a small rural farming state located in the
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midwestern part of our country-I optimistically and mistakenly
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believed that my "life in legal services" would be a short one. I
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truly believed that in my lifetime I would witness the eradication
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of poverty and injustice. I believed that I would see the day when
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no person-be they American or Canadian-would go hungry at night. I
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believed to the very core of my soul that the human race was on the
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brink of a new era in which intolerance and bigotry and prejudice
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would no longer exist. But as we all know today that young women
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who started her life in legal services in 1975 full of hope and
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promise-and just a wee bit naïve-was not correct about what the
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future would hold.
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Today, in the offices of the Legal Services Corporation of Iowa
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young attorneys are providing legal assistance to the children and
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the grandchildren of the clients I tried to help 27 years ago.
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Today, in our country, hundreds of thousands of people live in our
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streets. Today, millions of children go to bed hungry at night.
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Today, just like 27 years ago, racial and ethnic bigotry remains
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the central reality of most of our clients' lives. Today-just like
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yesterday-thousands of people daily knock on the door of legal
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services and they are told, "no one is home. And that is the
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reality that brings us here on this beautiful September day.
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Because we are older and wiser-and perhaps more damaged and more
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battle-scarred-we know that the promise of legal services has not
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been fulfilled. But perhaps because within all of us there
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continues to live younger more idealistic lawyers-a whisper of the
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lawyers we were at the beginning of our professional lives-we are
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here today because we are not ready to let go of the "promise" of
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legal services. We are not ready to call it quits. We are not ready
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to stop believing that we can build a world-class legal services
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delivery system in both of our countries.
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That's what I will speak to you about today. Although most of my
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remarks will be devoted to the steps we have undertook within my
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country to revitalize a struggling legal services delivery
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system-steps that we often colloquially refer to as state
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planning-state planning has always been for me but a tool. The
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overarching goal has always been-and will always be-the creation of
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world class legal services delivery systems in which no client or
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potential client is turned away. After all, in a democracy, the
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halls of justice must always stand wide open and everyone must be
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welcome to walk through them unimpeded and unchallenged.
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Let's start with a history lesson. Legal services programs in
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the United States began in the 1960's as special model projects
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initiated by the federal government's Office of Economic
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Opportunity. They were infused with the idealism and spirit of the
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Kennedy years and strengthened by President Johnson's vision of a
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Great Society. Under President Nixon, who signed the Legal Services
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Act of 1974, they became an institution and, over time, a familiar
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part of the legal landscape in every U.S. state and territory.
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Until very, very recently, LSC programs were organized and
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operated pretty much as they had a quarter of a century ago. They
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were locally focused and passionately promoted "local control."
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Many of the staff made legal services their careers. Some of the
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programs' managers stayed with one program for their entire
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professional lifetimes. In some programs, board membership
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terminated only with the member's death. The kinds of cases
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handled, the strategies for addressing the legal needs of service
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area residents, and the client community itself remained pretty
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much the same in most LSC programs until the 1990's. And, while the
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idealism and vision of a new world remained part of our mantra, its
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place of honor receded, as legal services became business as usual
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for many grantees.
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Several events in the mid-1990's brought an end to this way of
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life for the legal services community in my country. The Congress,
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which controls our funding levels, began to include many members
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who did not support the purpose and goals of a federal civil legal
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services program. Consequently, funding appropriations diminished
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or failed to keep up with the cost of living. Then, in the middle
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of the decade, a vigorous effort to do away with legal services
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resulted in a funding bill that carried significant restrictions,
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including one that prohibited programs from seeking attorney's
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fees. Additional restrictions prevented our grantees from doing
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much of the work they had previously handled-representing prisoners
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in civil litigation, representing certain groups of immigrants,
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representing clients in class action lawsuits. The Congress also
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told LSC that it could not continue to fund its grantees
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"presumptively" and that it must begin to distribute its funds on a
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competitive basis. This union of significant funding declines,
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restrictions and competition began to inexorably change the way
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that legal services in the United States operate.
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As a funder and as an organization concerned with seeing that
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low-income people who struggle with critical civil legal
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emergencies such as evictions and domestic violence, have access to
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the justice system, LSC was not willing to accept the "guide path
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to oblivion" that some had designed for our future. In 1997, LSC
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began to initiate a series of efforts that we believed would ensure
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that services to clients did not falter in a time of decreasing
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resources and limited opportunities. Needless to say, most of 'the
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field,' as we refer to the collective entity that constitutes our
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grantee programs, was already frightened and concerned because of
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the funding drops, new restrictions and competition fears. When, in
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1998, LSC announced its intent to launch an initiative that would
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require massive restructuring of the national legal services
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delivery system, the announcement was also quite frightening and
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was not greeted, in many quarters, with open arms.
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So, what has LSC done to restructure the American legal services
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delivery system since 1998? The most innovative and certainly the
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most difficult part of our strategy to move our grantees into new
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approaches to serving clients-and the one that has received the
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most attention (both good and bad)-is the State Planning strategy
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that we launched in 1998. As it was conceived and as it has played
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out, LSC's State Planning Initiative is a
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new visioni for legal services in which eligible clients in
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every state are afforded an equal opportunity to avail themselves
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and ultimately to attain high-quality civil legal assistance. In an
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effort to foster more consistent levels of statewide service and to
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eliminate "service gaps" that leave clients in geographically
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remote areas underrepresented compared to their urban counterparts,
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LSC has asked each of its grantees to undergo a fundamental
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paradigm shift in their program vision. Program leaders have been
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instructed to abandon the parochial thinking of "What's best for
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clients in my service area?" and asked instead to consider "What's
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best for clients throughout my state?" and ultimately, "What's best
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for clients throughout the United States".
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I think that it is important for you to know that LSC initially
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stressed the importance of state planning in 1995 when it asked its
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recipients in each state to participate in the development of a
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plan for the design, configuration, and operation of LSC-funded
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programs in their states. The 1995 Program Lettersii were primarily
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developed it response to funding cuts and restrictions that had
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crippled legal services in our country. These early planning
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documents laid the foundation for what was to come in 1998 in that
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they began to set forth a vision for legal services delivery and
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enumerated the issues and criteria that state planning should
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address. However, except for a handful of states, the 1995 calls
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for state planning were largely ignored and to be honest LSC did
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little during this time period to promote nationwide strategic
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planning.
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In 1998, the State Planning Initiative was re-initiated. LSC
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Program Letters 1998-1iii and 1998-6iv directed programs to plan
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for the creation of comprehensive, integrated, coordinated legal
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services systems and defined the terms of such systems. Grantees
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were required to submit a report outlining their state plans by
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October 1, 1998. Their plans were to include responses to the seven
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initial central tenets of State Planning:
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(1) development of intake, advice, and referral services; (2)
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effective usage of technology; (3) increased access to legal
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self-help and prevention information; (4) coordination of legal
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work, training, information, and expert assistance; (5) engagement
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of pro bono attorneys; (6) development of additional state, local,
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and private resources; and (7) optimal configuration of service
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areas.
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LSC did not confine its "directives" to what a plan should
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include. It also laid out the parameters of the planning process
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itself. LSC instructed its grantee programs to collaborate with a
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range of local, state, and national stakeholders, including state
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and local bar associations, Interest On Lawyers Trust Account
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(IOLTA) administrators, state judiciaries, client groups, pro bono
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commissions, state legislatures, non-LSC-funded legal services
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programs, and a host of others. LSC required its grantees in each
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state to work with each other and with other equal justice
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stakeholders to develop justice communities that best respond to
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clients' most compelling needs, ensure the most strategic and
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cost-effective use of all available resources, and maximize the
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opportunity for clients statewide to receive timely, effective, and
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appropriate legal services.
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In 1999, guided by the belief that access to quality legal
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services is critical to a fair adversarial justice system and
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committed to making significant improvements in the delivery system
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the LSC Board of Directorsv approved and enacted its own strategic
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plan-Strategic Directions 2000-2005-which was adopted in January
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2000. The twin objectives of Strategic Directions 2000-2005 were to
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dramatically increase the number of low-income Americans who can
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access the civil justice system and to ensure that all clients
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receive quality legal services. Strategic Directions 2000-2005 was
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developed as a forward-looking document. It reinforced the State
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Planning Initiative already in place by calling state planning its
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"most important strategy".
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In 1998, LSC's goal-a goal shared by many of our partners in the
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American equal justice movement like the American Bar Association
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and the National Legal Aid and Defender Association-was to obtain a
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critical mass of new ideas, funds and partners into the national
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legal services community, and to assist thousands of clients who
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were being denied access to civil justice because funding was
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diminished, because programs were failing to keep up with
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technological and other innovations, and because many of our
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grantees worked in isolation within states and across state lines.
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This was a tremendous change for our grantees and for the delivery
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system that we funded. However, the state planning initiative was
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also a big change (as some would say, a huge paradigm shift) for
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LSC as an organization. For years LSC had defined itself by the
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very traditional roles of funder and regulatory agency. The state
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planning initiative required LSC to become something different,
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transforming itself into an agent of change and an equity partner
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capable of effecting large-scale reformation in a moribund delivery
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system. And, as any one versed in organizational psychology or even
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experienced in managing a large organization knows, such
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transformations do not come easy, they are seldom painless, and
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they require the staff of the organization leading such a
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transformation to put themselves on the line in ways that often are
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unfamiliar and unpleasant. LSC was no exception and, today, within
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the walls of LSC you will find employees who still do not
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understand or support the state planning initiative. Indeed, in
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recent internal budget battles within LSC, projects essential to
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the creation of world class delivery systems- such as the
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development of a new measurement system to measure our work and the
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work of our grantees in terms of outcomes for clients and projects
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to ensure that the delivery system is inclusive and
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multi-culturally competent-were summarily removed from the first
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drafts of the budget by the staff who prepare the budget. Funding
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for these projects was ultimately restored, but not without the
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intervention of the LSC President and the Board of Directors. And
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even today, some staff-including staff that work for me-at times
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mention that they do not support LSC's state planning initiative
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and believe that our state planning work is beyond our central
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mission. Fortunately, many other staff do not see it in the same
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way.
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The creation of a world-class delivery system involved more than
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"state planning", per se. LSC also launched companion
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initiatives-the quality initiative, the diversity initiative,
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technology initiative grants, to name just a few -that worked
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hand-in-glove with state planning to promote the development of
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high-quality delivery systems. One of the most important companion
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projects was and continues to be competition. At the same time that
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LSC was launching its state planning initiative, Congress required
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LSC to cease funding its grantees "presumptively" and to begin to
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fund programs on a competitive basis. Today, LSC has been providing
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funding on a competitive basis for seven years. In reality, there
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has been very little actual "competition" for our federal funds.
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There are many reasons for this lack of "real competition." First
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and probably foremost, as we all know, providing high-quality legal
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services to low-income persons is not as easy as it looks. It
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requires systems and practices and mindsets and commitments that
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may be foreign to many other non-profit providers of human
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services. Moreover, the fact that Congress has placed numerous
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restrictions on legal services funding in the United
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States-restrictions that then attach to non-LSC funds-causes many
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organizations that might otherwise seriously consider applying for
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LSC funds to choose not to do so. However, the fact that the
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competition process has not resulted in widespread "competition"
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for funding does not mean that it has not been successful. Indeed,
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I feel that the competition process has been successful in ways
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that I would not have ever envisioned when I was hanging out in
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legal services programs in Iowa and New Jersey in the seventies,
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eighties and nineties. Why? Because the first step in setting up a
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system of competition was to develop standards and benchmarks that
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we would use to evaluate programs and assess applicants'
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eligibility. And this was an important-and perhaps in American
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legal services-quite revolutionary development. The fact that
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benchmarks exist means that there is a standard that all grantees
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must meet before they are funded by LSC. It means that LSC has a
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regular means of gathering important qualitative and quantitative
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information on all our grantees against which we can evaluate their
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services and their improvement. But it also means that there are
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aspirational goals for "perfection" that define a high-quality
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legal services program. We have found that many of our grantees
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work hard to attain those aspirational goals. Competition was
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designed to improve quality. And I think that will be its lasting
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legacy; the fact that is has improved quality over the last seven
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years and it will continue to do so. Each year the legal services
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delivery system in the United States gets better at the business of
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competition as LSC refines and improves the process and as our
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grantees, individually and collectively, become the kinds of
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high-quality legal services programs of which we can all be
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proud.
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Competition, in and of itself, is now a major tool used by LSC
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to develop a worldclass delivery system. We use it to push our
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grantees toward stronger and more aggressive delivery of services
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to clients. It allows us to create more forceful means of
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conditioning our grants. It allows us to measure program
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performance in more sophisticated ways. But linking competition to
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state planning has expanded the impact of both of these initiatives
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in powerful ways that we were not able to envision in 1998. Let me
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explain.
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When an applicant seeks federal funding from LSC and as they
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become grantees, they are required, as a condition of continued
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federal funding, to pursue state planning with all other LSC-funded
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grantees, The penultimate goals is the establishment of
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"communities of justice" in every state. The core elements of the
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planning/competition link are as follows:
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Grantees must commit to not only providing quality legal
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services within their service area but also to working with other
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legal services providers to develop a comprehensive, coordinated,
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integrated delivery system;
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Grantees must commit to join with other equal justice
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stakeholders to establish statewide delivery systems
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capable-aspirationally-of serving every eligible client in a state,
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despite geographic, cultural and physical barriers that
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exist;
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Grantees must commit to utilizing new technologies,
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self-help materials, new intake systems and multi-cultural staff to
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reach underserved clients;
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Grantees must prove to LSC that their service area
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boundaries are as relevant to clients and their communities as when
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they were first "drawn" or they must work together and with us to
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redraw them;
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Grantees must work collaboratively with groups and
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organizations they may have historically considered to be
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competitors for scarce funds (such as other nonprofit human and
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social services agencies and non-LSC funded legal services
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programs) or unlikely partners (judges, legislators, bar
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leaders);
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Grantees must leverage additional resources to expand
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services to lowincome person; and
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Here's the kicker-grantees must do all of this or risk
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the loss of their federal funding.
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As I noted earlier, the state planning initiative was a huge
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shift in thinking for the legal services community. But initially,
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most grantees thought that like many other projects begun by LSC,
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they only had to wait it out and it too would disappear into the
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ozone or Ethernet or wherever legal services ideas go to find their
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eternal rest. But LSC quickly began to prove we were serious about
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planning. We highlighted model systems in our literature and
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program visits. At LSC Board meetings, local events and national
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conferences, we showcased exemplary planning and implementation. We
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developed technical assistance funds for creative planning projects
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and obtained a $15.6 million commitment from Congress to underwrite
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sophisticated hardware, Web-based and telephonic systems to expand
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services for clients. Internally, LSC staff worked aggressively to
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calibrate units within the Programs Division so that every
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programmatic effort advanced the creation of high-quality delivery
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systems. For example, grant-award decisions and visits to assess
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program quality also focused on the efficacy of statewide systems
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and collaborative efforts with other agencies serving the client
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community. As a result, over time, and with much gnashing of teeth
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the "elephant did begin to dance" and LSC, its grantees and the
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federally-funded legal services delivery system began to evolve
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from a piecemeal, Great Society experiment to carefully chosen
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nonprofit corporations working together to serve poor clients in
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every jurisdiction.
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The most enduring legacy of the state planning initiative-at
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least in terms of its first four years-has probably has been its
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success in fostering cooperation among stakeholders. In 1998, 10
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states had designated state planning bodies dedicated to
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strengthening legal services. Today, 36 states have such bodies;
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most others are in the midst of creating one. An essential function
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of these bodies is establishing public-private coalitions to
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maximize grantees' ability to leverage their federal investment.
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For example, last year in 2001, the engagement of judges,
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legislators and private bar members helped spawn appropriations for
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legal services in 25 states totaling $68.5 million - almost three
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times more than states appropriated in 1997. Meanwhile, private bar
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campaigns quadrupled their fundraising from $5.3 million in 1997 to
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$23.6 million in 2001. Ten years ago when I was a legal services
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program director in Iowa, the private bar was either our adversary
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or a somewhat disfavored cousin in the family of legal services.
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Just like families with unsavory family members, legal services
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programs tolerated the presence of private lawyers in our pro bono
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models of delivery because we had to-not because we thought they
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were doing anything useful. Today, in most parts of our country,
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the partnerships between legal services programs and the private
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bar are deep and true. Private lawyers have an enhanced
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understanding of the importance of our work. We, in turn,
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understand the vital role they play in helping to assure that no
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client goes unserved. Ten years ago, a judge was someone you saw
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behind the bench when you went to court. Today, judges from all
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levels, including Chief Justices of state Supreme Courts, speak out
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about the need for quality legal services for poor Americans and
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work with us to try to respond to the problems that are being
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presented to the United States justice system as a whole as the
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number of self-represented litigants grows exponentially.
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State Planning also has improved access for the fastest-growing
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client subgroup: non-English speakers. Over the last several years
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LSC has partnered with other associations like the African-American
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Project Directors Association to promote inclusion and
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multi-cultural competency. Today, legal services advocates are
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increasingly bilingual; 22 percent of employees at LSC-funded
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programs in my country speak more than one language. In addition,
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self-help, multilingual computer kiosks have overcome language
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barriers to help Native Americans living on reservations - and
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Vietnamese and Spanish immigrants in California - enforce their
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legal rights without knowing a word of English.
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And I personally believe that the quality and effectiveness of
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advocacy also has improved over the last four years. The "prime
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directives" of state planning emphasize quality, training, holistic
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legal services and cross-program advocacy, and LSC and its grantees
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have paid increasing attention to the quality of the services we
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provide to our clients.
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How does this relate to Canada and, specifically, the initiative
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you propose to launch to address issues that trouble your legal
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services system? Legal services programs in Canada are about the
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same age as ours, and serve a similar client community. You face,
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just like us, certain problems:
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Insufficient funding;
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Outmoded delivery system;
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Changes in client community;
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Changes in the law;
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Technological changes; and
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The need to prepare for the future.
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These are pretty serious problems. At times, they even appear
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insurmountable. But that doesn't mean that we shouldn't try to
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address them in a proactive and "straight-on" manner. So I am going
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to conclude my remarks today by offering you some guidance as you
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give thought to launching your own planning initiative. Consider
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them my personal lessons from six years in the planning
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trenches:
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First, although our state planning initiative is highly
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replicable for any organization trying to effect rapid change
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across a large and entrenched culture of individual programs or
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offices, such change is only possible if you are willing to be
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inclusive and collaborative in setting goals and processes, yet
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firm and resolute in their ultimate enforcement.
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Second, it is going to require massive change not only among
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your providers in the field but within your own organization(s).
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Historically, LSC directives were seen by grantees as antithetical
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to their mission, so they resisted change while nonetheless
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remaining largely dependent on the waning federal investment. In
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order to overcome this obstacle we had to change the way we did
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business. We ramped up LSC's profile by visiting programs and
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participating in local meetings and national conferences to relay
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our message, hear reactions and improve relationships. And this
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same consistent message was repeated over and over again by key LSC
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staff wherever they traveled-including the President, the other
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Vice-Presidents, and the staff on the ground who were guiding
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states through the planning process. You will have to be willing to
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do the same. You will need-all of you will need-to be highly
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visible personally and professionally. And you must recognize and
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accept that doing so will take inordinate amounts of your time and
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your energy.
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Third, you will-let me repeat that loudly and firmly-you WILL
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face resistance. Any effort to change a long-established system
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will meet resistance. That is inevitable.
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However, the good news is that you can slowly overcome this
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resistance over time. But time-and timing-will be crucial. It won't
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happen overnight and it won't happen without some setbacks. We
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failed when we pushed willing, but unprepared grantees to
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opportunities they were not ready to exploit. We also suffered more
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than was necessary by not including willing grantees and other
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equal justice stakeholders early on as our partners in the process
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of effectuating change. We didn't realize how long it was going to
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take before we would begin to see some successes. And then we
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failed to celebrate those successes as important milestones and
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victories. So, expect resistance. Commit to the long haul. And
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celebrate your intermediary successes along the journey.
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Fourth, tie planning to quality early on and stick with it.
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Planning is not an end. It is a means to an end and you must
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clearly and consistently articulate the "end" that you envision.
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Talk quality all of the time. Vigorously promote those legal
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services programs that provide high-quality legal assistance
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holding them out as programs others should emulate. Establish and
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share "best practices." Be willing to stick your neck out and hold
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conferences and meetings on quality issues of interest to the legal
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services communities. In the last several years, LSC has hosted
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numerous conferences where advocates can share ideas, such as
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Diversity in the Legal Services Community, Making Mergers Work, and
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Creating Client-Centered Communities of Justice. Had we had more
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money we would have facilitated more conferences. They are an
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important mechanism to bring people together to find-and
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define-common ground
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Fifth, put your money where your mouth is. Set aside money
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specifically for planning. Since 1999, LSC has awarded more than
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$800,000 in technical assistance funds for State Planning projects.
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And although we could have used lots more, this small sum did allow
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us to publicly recognize high-performers and promote planning
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models for others to emulate. But money is important for another
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reason. Planning has "costs" and you need to be seen as an
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organization that understands those costs and is willing to help
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grantees and other stakeholders with some of the planning
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costs.
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Sixth-Familiarize yourself with Sol Alinksy's Rules for
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Radicals. Not because you are going to use it. But because Mr.
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Alinksy lays out what you can personally expect to happen to you if
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you are in the forefront of this initiative. Mr. Alinksy instructs
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his readers to pick an issue, find an adversary and make it
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personal. And that may be you- at the wrong end of the personal
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attacks. So get psychologically prepared and don't be blind-sided
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by the venom. Although your journey is going to be difficult and at
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times you will doubt yourselves, the benefits to clients are well
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worth it and the satisfaction of hearing even the most recalcitrant
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of adversaries say that the new system is better than the one that
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went before is deeply rewarding. And remember what your Grandmother
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probably said to you a long time ago-what doesn't kill you probably
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makes you stronger.
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Seventh-Don't ignore the need to promote the value of planning
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internally among all of your staff. One of the most stupid errors
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that LSC made as we kicked off an era of planning was not to take
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the time-and expend the energy-to make other offices and units
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within our own organization understand the importance of what we
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were doing and their vital role in helping promote and develop
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world-class delivery systems. This set up needless competition for
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scarce resources and created hurt feelings among some staff.
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And, finally-keep your eye on the prize. Remember the person who
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first decided to go to law school, think about that young excited
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lawyer starting his/her first job, remember the neophyte attorney
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newly admitted to the practice of law who was excited, scared and
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enthralled about the future. We all cared deeply about justice when
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we started this journey. And we care deeply about it today or we
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wouldn't be here together in this room. We will settle for nothing
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less than a world-class delivery system. And although we are a
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little older and slightly grayer and certainly more jaded, and we
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know now that we won't see it happen in our lifetimes, we still
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believe-I still believe-that our collective dream of a justice
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system that lets client walk through the doors of justice unimpeded
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and unshackled, is a dream that we will achieve. One day. Together.
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Here in Canada. And in the United States.
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Thank you again for allowing me to be with you today.
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i Twenty-five years ago, our government made a pledge to help
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ensure that all persons have access to America's civil justice
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system by enacting legislation that created Legal Services
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Corporation. Over the past 27 years, LSC has helped millions of
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low-income citizens solve important, sometimes life-threatening,
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civil legal problems. Despite the success of LSC and its many
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contributions to access to justice for lowincome Americans, its
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achievements are overshadowed by the fact that so many in our
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society continue to suffer injustice and are unable to gain access
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to a lawyer for critical legal assistance. Until all members of our
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society are afforded that access, this promise of our government
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will continue to be unfulfilled. LSC is committed to promoting a
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new vision of legal services that will achieve the goal of bringing
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legal services to those currently denied access to the justice
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system.
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ii Program Letter 1995-1 directed LSC recipients to develop
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plans to stretch scarce federal dollars in the most effective,
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efficient ways possible. The letter also anticipated the passage of
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congressional restrictions on the activities of LSC programs,
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prompting LSC to instruct its programs to forge deeper bonds with
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other stakeholders, including non-LSC funded programs, state and
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local bar associations, IOLTA administrators, the judiciary, and
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client groups. Program Letter 1995-4 provided a general outline as
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to the issues and criteria that the state planning process should
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address. Significant emphasis was placed on the integration of
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LSC-funded programs into statewide legal services delivery systems
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and the seven central tenets of state planning were identified.
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iii Program Letter 1998-1, published on February 12, 1998,
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called upon all LSC recipients to analyze any progress made toward
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the development of the legal services model envisioned by state
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planners. Programs were to evaluate whether all programs were
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working cohesively to assure that urgent clients needs were being
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addressed; whether sufficient capacities for training and
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information-sharing existed; whether programs were moving forward
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on technology; and whether they were collaborating to increase
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resources and develop new initiatives to expand the scope of their
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services. Grantees were also asked to examine whether the existing
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program configuration was conducive to the most effective state
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delivery system. Grantees were asked to examine their progress in
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each of the seven principal areas of State Planning in a manner
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that included assessing the strengths and weaknesses of the current
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approach, establishing goals to strengthen and expand services to
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eligible clients, and determining the major steps yet to be taken
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and a timetable necessary to achieve those goals. LSC set a
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deadline of October 1, 1998, for submission of state planning
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reports.
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iv Program Letter 1998-6, published on July 6, 1998, responded
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to recipient requests for guidance and additional information on
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what was expected in their state planning reports. It included
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"State Planning Considerations" designed to address requests for
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additional information regarding statewide goals, capacities, and
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approaches recipients should consider in their state planning
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processes. Program Letter 1998-6 stated that the State Planning
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Initiative will provide information to aid LSC in exercising its
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statutory responsibility to "insure that grants and contracts are
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made so as to provide the most economical and effective delivery of
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legal assistance to persons in both urban and rural areas."
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v LSC is headed by an 11-member board of directors, appointed by
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the President, and confirmed by the Senate. By law, the board is
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bipartisan and no more than six members may be of the same
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political party.
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