Book a Demo!
CoCalc Logo Icon
StoreFeaturesDocsShareSupportNewsAboutPoliciesSign UpSign In
Download
29547 views
1
2
3
4
5
May 2000
6
Streamlining the Payment Process While Maintaining Effective
7
Internal Control
8
9
10
GAO/AIMD21.3.2
11
Contents
12
Preface
13
Introduction
14
15
Page 1 GAO/AIMD21.3.2 (5/00)
16
Contents
17
18
Related GAO Products
19
Figure Figure 1: Agency Systems Architecture
20
Abbreviations
21
22
23
24
Preface
25
In recent years, agencies have taken advantage of advancing
26
technology to streamline operations and reduce costs in financial
27
management systems. Specifically, in the payment processing area,
28
agencies have redesigned or improved existing systems and have
29
formally requested GAO's views on the quality of internal control
30
designed into the new or modified systems. As part of GAO's
31
responsibility to issue internal control standards and our
32
commitment to improve financial management in government, we have
33
worked with agencies to assist them in saving millions of dollars
34
while ensuring that effective control was also included in the
35
systems designs and modifications.
36
Many of the agencies' designs and systems modifications have
37
been creative and innovative in streamlining payment systems and
38
reducing costs. In each case, after working with the agencies, we
39
summarized their designs and our positions with regard to the
40
internal control in their designs. We have aggregated the views in
41
our individual letters into this booklet as a guide to agencies
42
which are reengineering their payment systems. Our intentions are
43
to (1) assist agencies in maintaining sound internal control and
44
(2) help them focus requests for our assistance on the
45
effectiveness of planned internal control for revised payment
46
systems.
47
This guide is divided into four major sections. The first
48
section covers background information about traditional payment
49
systems and the changes occurring in them. The second section
50
focuses on advancing technology and its impact on payment systems.
51
The third section deals with streamlining efforts in the payment
52
systems involving the purchase of goods and services while the last
53
section deals with streamlining efforts in the employee travel
54
payment systems.
55
Additional copies of this guide can be obtained from the U.S.
56
General Accounting Office, 700 4th Street NW, Room 1100,
57
Washington, D.C. 20548, or by calling (202) 5126000 or TDD (202)
58
5122537. It is also available on the internet on GAO's Home Page
59
(www.gao.gov)under "Other Publications."
60
61
Jeffrey C. Steinhoff Assistant Comptroller General Accounting
62
and Information Management Division
63
64
65
Introduction
66
This document contains four sections. The first section provides
67
an overview of the traditional payment systems to vendors for the
68
acquisition of goods and services and to employees as a result of
69
government travel. It describes the major processing components of
70
the payment system and focuses on the basic internal control that
71
should have existed within these traditional systems to emphasize
72
that these same control objectives should always be satisfied as
73
payment systems change and evolve.
74
The second section discusses the role of advancing technology
75
and its effect on major changes that have and continue to occur in
76
payment systems. The basic internal control discussed in
77
traditional payment systems is emphasized as the key ingredient in
78
maintaining effective payment systems regardless of the changes
79
occurring. Also discussed are advances in technology, which have in
80
recent years begun to be used by agencies, but for which wide
81
spread application will likely occur in the foreseeable future.
82
The third and fourth sections cover details of the numerous
83
requests we have received, including a description of agencies'
84
systems designs and modifications and our views on the
85
effectiveness of the designed internal control in the proposed
86
changes. The third section covers payments to vendors for the
87
acquisition of goods and services and the fourth section covers
88
payments to employees for government travel. The requests and our
89
responses focus mostly on internal control regarding the automation
90
of payment systems or the conversion from manual to automated
91
systems.
92
The first appendix covers relevant issues addressed in GAO's
93
reports (responses to agency requests). The second appendix
94
provides a brief discussion about relevant systems standards issued
95
by the Joint Financial Management Improvement Program (JFMIP). The
96
last page lists the products that form the basis for this
97
document.
98
In carrying out our responsibilities to work with agencies, we
99
have published and periodically updated GAO's
100
PolicyandProceduresManual forGuidanceofFederalAgencies. This manual
101
is divided into eight major parts called titles. Title 7, "Fiscal
102
Guidance," provides guidance in several areas including areas
103
covering our responsibility to settle accounts of accountable
104
officers, issue internal control standards, and respond to agencies
105
that inquire about these matters. Title 7 contains extensive
106
coverage on the payment process, which is the subject of this
107
document, and provides the basic concepts and criteria we rely on
108
in assisting agencies and responding to their requests.
109
110
111
Background
112
This section discusses the traditional payment process,
113
modifications to the traditional payment process, and the
114
importance of internal control in effectively administering the
115
payment process. It also provides the basic concepts and criteria
116
contained in Title 7, "Fiscal Guidance," of GAO's
117
PolicyandProceduresManualforGuidanceofFederalAgencies. Title 7
118
provisions form the basis for our positions developed in response
119
to agencies' requests for our views on proposed new payment systems
120
or modifications to streamline the operations of existing
121
systems.
122
123
124
Traditional Payment Process
125
Title 7 identifies the following steps of the acquisition and
126
payment process involving general purchases: (1) purchase
127
authorization (the ordering function), (2) receipt and acceptance
128
of the items ordered,
129
130
131
(3)
132
receipt of the invoice, (4) payment approval and
133
authorization, and
134
135
136
(5)
137
actual payment (disbursement of funds). None of the
138
requests we received for assistance involved the actual payment
139
part of the process, and therefore we are not covering that aspect
140
in this document.
141
142
143
The purchase authorization portion of the process is the formal
144
approval of the purchase by responsible designated officials within
145
the agency and usually results in the obligation of budget
146
authority. The receipt and acceptance portion generally involves a
147
government employee taking possession of the items purchased and
148
verifying quantity and quality of the items received. Receipt of
149
the invoice or bill from the supplier or vendor represents a claim
150
against the government for the items sent or delivered per the
151
government's purchase order.
152
The payment approval and authorization portions of the process
153
can involve a multistep process with administrative approvals being
154
first
155
Background
156
followed by payment authorization.1 An administrative approval
157
is generally performed by a responsible official in the unit that
158
ordered or received the items purchased. The administrative
159
approval normally is based on verification that the items ordered
160
were actually received and met the government's specifications, and
161
thus validates a vendor's request (invoice) for payment.
162
Payment authorization is generally restricted to designated
163
persons in the agency. These individuals can be held personally
164
liable, under certain circumstances, for authorizations made by
165
them. These individuals are responsible for ensuring the legality,
166
propriety, validity, and accuracy of all payments they authorize.
167
Specifically, they must determine whether:
168
169
170
171
the payment is permitted by law;
172
173
174
175
the appropriation amounts are available at the time and
176
are being used for the intended purpose;
177
178
179
180
the goods and services have been received and conform to
181
the requirements of the order or agreement;
182
183
184
185
the required administrative approvals have been obtained;
186
and
187
188
189
190
the quantities, prices, and calculations are
191
accurate.
192
193
194
As used in this document, administrative approvals are
195
differentiated from payment authorization. Payment authorization
196
(also called payment certification) refers to the act of approving
197
payment and authorizing Treasury to disburse funds. Agency
198
officials designated to be certifying officers (who certify
199
payment) must have certain documents on file with Treasury, must
200
follow Treasury regulations, and can be held legally liable for
201
payments they authorize. Administrative approvals, on the other
202
hand, refer to the approval function of various aspects of a
203
transaction except for payment authorization. Administrative
204
approvals include, but are not limited to, obligation of funds (for
205
example, authorizing the purchase of goods, approving employee
206
travel, approving contracts on behalf of the agency); accepting
207
goods and services delivered to an agency per order or contract;
208
and approving travel vouchers for payment scheduling. Agency
209
officials authorized to perform administrative approvals are
210
generally required to follow agency policies and procedures as
211
opposed to statutory requirements and Treasury regulations followed
212
by certifying officers.
213
Because certifying officers' responsibilities cover the payment
214
they authorized, their responsibilities can extend to most aspects
215
of a transaction. Officials performing administrative approvals
216
usually are responsible for fewer aspects of a transaction. For
217
example, the administrative approval of an employee's travel
218
voucher (usually performed by the employee's supervisor) generally
219
confirms the reasonableness of the claim and that the travel
220
actually took place. The certifying officer, however, not only
221
verifies that the voucher contains an administrative approval
222
ensuring that the travel took place, but also performs numerous
223
examination procedures to ensure all claims are within regulations
224
and limitations.
225
Background
226
Traditionally, certifying or disbursing officers2
227
responsibilities extended throughout the payment process. They had
228
staff assisting them in reviewing each invoice prior to payment
229
authorization. This review is referred to as the "prepayment
230
examination." The examination consisted of several steps, primarily
231
focusing on comparing information on three critical documents-the
232
obligation or ordering document, the receiving and inspection
233
document (normally called a receiving report), and the invoice. The
234
information on the three documents had to be of sufficient detail
235
to allow an effective comparison to occur. The information had to
236
include specific identification of the good or service (e.g., stock
237
numbers, detailed descriptions, grades or quality, and types or
238
models); quantities ordered, received, and billed; the quality
239
(type, grade, or condition) of the items received; and prices per
240
unit. If necessary, the invoice was adjusted to reflect the items
241
actually received and accepted. While examining the documents, the
242
staff also was required to verify that the documentation had the
243
necessary administrative approvals. For example, such approvals
244
could be evidenced by purchase orders signed by an authorized
245
official or travel orders and vouchers signed by supervisors.
246
Once the staff was satisfied that the invoice reflected a legal,
247
proper, valid, and accurate amount, the invoice was deemed ready
248
for payment. The invoice amount, or an adjusted or modified amount,
249
was prepared for payment on a specific form. In the civil agencies,
250
payment information (payee and amount) traditionally was entered on
251
Treasury Form 1166, Voucher and Schedule of Payments. The specific
252
form was forwarded along with the related supporting documents to
253
the agency certifying or disbursing officer for review and
254
approval. Once approved, by signature, the form without the
255
supporting documents was forwarded to Treasury (for civil agencies)
256
or another unit under the disbursing officer (for DOD) for actual
257
payment.
258
Lastly, the hard copy documents (i.e., obligation document,
259
receiving report, and the invoice) supporting a disbursement were
260
normally filed centrally at the certifying or disbursing officer's
261
location for easy access in the event of a management review or
262
outside audit of the payment process. The documents had to be
263
retained for specified periods and be stored under certain
264
procedures in accordance with Title 8, "Records Management," of
265
GAO's PolicyandProceduresManual.
266
Pursuant to Public Law 104106, National Defense Authorization
267
Act for Fiscal Year 1996, DOD was given the authority to have
268
certifying officers. Prior to that, disbursing officers usually
269
approved vouchers for payment.
270
Background
271
272
273
Modifications to the Traditional Payment Process
274
The traditional payment approval process has been modified over
275
the years primarily through the application of statistical sampling
276
and "fast pay" procedures, and the widespread use of computer
277
technology. (Computer technology is discussed in the next section.)
278
Statistical sampling was initially implemented in the 1960s to
279
reduce the cost of the payment process while still affording
280
confidence that payments were processed accurately. Statistical
281
sampling procedures implemented involved a random selection of
282
invoices from a known universe of invoices below a certain dollar
283
amount (currently set at $2,5003)tobe examined in lieu of examining
284
all invoices as would be done under a 100percent examination. Fast
285
pay was implemented in the government, in certain circumstances, on
286
a larger scale during the 1980s to assist agencies in meeting the
287
payment timing requirements of the Prompt Payment Act. It involved
288
the examination of invoices after payment in lieu of prepayment
289
examination.4
290
It should be noted that statistical sampling and fast pay
291
procedures neither reduce the need for effective internal control
292
nor relieve the certifying/disbursing officer of his or her
293
responsibility. They merely provide a mechanism to reduce clerical
294
costs and expedite processing while continuing to meet prompt
295
payment requirements and maintain effective internal control.
296
Statistical sampling allows conclusions to be made about (1) the
297
universe of invoices from which the sample was selected and (2) the
298
procedures in effect used to process all invoices in the universe.
299
Examination of the sample and evaluation of the results permits
300
correction of errors and other deficiencies found in the items
301
sampled and the procedures and controls directly related to the
302
items. It also permits projections as to the quality of all
303
invoices in the universe.
304
Prior to implementing sampling procedures, a sampling plan
305
should be developed. The plan should include (1) a definition of
306
the universe of invoices to be examined, (2) the size and selection
307
method of the sample based on the risks of the invoice processing
308
system, (3) procedures to analyze the results of the sample, and
309
(4) methods to document the plan and the analysis.
310
3Title 7 of GAO's PolicyandProceduresManual,section 7.4.E.
311
4
312
OMB Circular A125 (revised 12/12/89) PromptPayment, which
313
provided guidance on the Prompt Payment Act, permits under certain
314
conditions, the use of fast pay procedures to pay vendor invoices
315
without evidence of receipt and acceptance at the time of
316
317
certification and payment. (See footnote 5.)
318
Background
319
Compared to the prepayment examination of all invoices,
320
implementing sampling procedures increases the risks of
321
overpayments occurring and going undetected. This risk can be
322
acceptably mitigated if the plan calls for invoice examination to
323
be commensurate with the risk to the government. The plan should
324
convincingly demonstrate that statistical sampling procedures would
325
produce administrative savings while adequately protecting the
326
interests of the government. Savings would be achieved if the
327
combined costs of (1) examining the sample and (2) projected losses
328
due to undetected errors on invoices not examined are less than the
329
administrative cost of examining all invoices.
330
Effective control over disbursements ordinarily requires
331
examination of invoices before they are approved for payment.
332
However, fast pay procedures typically entail payment authorization
333
without evidence of receipt and acceptance, provided that
334
subsequent to payment authorization, receipt and acceptance is
335
verified. Under fast pay, examination of the invoice subsequent to
336
payment authorization is sometimes referred to as "post payment
337
examination." OMB Circular A125 PromptPayment,5 the Prompt Payment
338
Act, and the Federal Acquisition Regulation (FAR), part 13 provide
339
guidance on implementing fast pay. Based on that guidance, fast pay
340
is currently subject to a limitation of $25,000 per invoice and the
341
following conditions: (1) geographical separation and lack of
342
communication facilities make it impractical to make timely
343
payments based on evidence of acceptance, (2) suppliers who will be
344
paid under the procedure have agreed to repair, correct, or replace
345
goods or services not conforming to requirements, and (3) and it is
346
limited to suppliers who have had and continue to have a good
347
ongoing business relationship with the agency.
348
Normally, under fast pay procedures, all invoices are examined
349
subsequent to payment authorization. However, combining statistical
350
sampling with fast pay procedures is permitted under appropriate
351
circumstances. Although such a combination increases the risks of
352
overpayments occurring, the risks can be effectively mitigated if
353
the sampling plan developed ensures that projected savings exceed
354
estimated costs.
355
OMB revised the circular effective October 29, 1999. The
356
requirements and the guidance in the circular were then placed in
357
the Code of Federal Regulations (5 C.F.R. part 1315, "Prompt
358
Payment") and the circular was rescinded.
359
Background
360
361
362
Importance of Effective Internal Control and Financial
363
Management Systems
364
Each agency's internal control over the payment process should
365
be based on the operating needs of the agency. In particular, the
366
units that process payments under the direction of the certifying
367
and disbursing officers should have in place effective internal
368
control activities6 to ensure payments are legal, proper, valid,
369
and accurate and that duplicate payments are avoided.
370
Under traditional payment processes, certifying officers
371
reviewed all invoices they authorized for payment. Although the
372
certifying officers are primarily responsible for payments
373
authorized, the volume of transactions, the geographic dispersion
374
of activities, and the emphasis on prompt payment make it virtually
375
impossible for these individuals to review all invoices before
376
authorizing payment. Consequently, in fulfilling their
377
responsibilities, these officers must rely on the systems, internal
378
controls, and personnel that process the transactions. As a result,
379
payment process oversight has generally shifted from individual
380
transaction reviews to reviews of internal control over systems
381
that process the transactions.
382
This shift in emphasis from approval of individual transactions
383
to evaluations of the adequacy of systems and the internal control
384
environment has been reflected in law and in policy for numerous
385
years. The Federal Managers' Financial Integrity Act of 1982
386
requires agency management to annually assess and report on the
387
adequacy of internal control. The guidance needed to comply with
388
this act is contained in GAO's
389
StandardsforInternalControlintheFederalGovernment7 and OMB Circular
390
A123 (revised June 21, 1995), Managementand
391
AccountabilityControl.
392
The Federal Financial Management Improvement Act of 1996
393
requires, among other things, that agencies implement and maintain
394
financial management systems that substantially comply with federal
395
financial management systems requirements. These system
396
requirements are detailed in the Financial Management Systems
397
Requirements series issued by the Joint Financial Management
398
Improvement Program (JFMIP) and OMB Circular A127 (revised June 10,
399
1999), FinancialManagement Systems. JFMIP requirements documents
400
include (1) a framework for financial management systems, (2) core
401
financial management systems
402
6
403
Examples of internal control include separation of duties,
404
limited access to assets and information, clear documentation of
405
all transactions and events, and the timely recording of
406
transactions and events.
407
408
7StandardsforInternalControlintheFederalGovernment(GAO/AIMD99.21.3.1)
409
was revised in November 1999, and is available on the Internet, GAO
410
home page (www.gao.gov) under "Other Publications." It is also
411
available in hard copy by calling (202) 5126000 or at Room 1100,
412
700 4th Street NW (corner of 4th and G Sts. NW, Washington, DC.
413
Background
414
requirements, and (3) requirements for 16 other systems that
415
support agency operations. (See appendix II for a further
416
description of the JFMIP systems requirements series.)
417
While new technologies and reengineering of business processes
418
may change how certifying and disbursing officers operate, their
419
basic responsibilities and accountabilities remain unaltered.
420
Consequently, these officers must have valid and documented
421
assurances that the systems and key controls on which they rely for
422
authorizing payments are working as intended and remain intact and
423
effective over time. This confidence in the systems and control
424
should be based on several factors; among the most significant are
425
the following:
426
427
428
429
A welldefined organizational structure and flow of work,
430
appropriate separation of responsibilities, and clearly written
431
policies and procedures governing purchase authorization, receipt
432
of goods and services, and examination and approval of invoices for
433
payment.
434
435
436
437
Effective application of available technology for
438
efficient and effective acquisition of goods and services and
439
processing of payment authorization.
440
441
442
443
Review of the invoice examination process in sufficient
444
scope, depth, and frequency to provide reasonable assurance that
445
systems and controls are working as intended and are
446
reliable.
447
448
449
450
451
Advancing Technology
452
The repetitive nature of processing most transactions and the
453
uniform examination procedures applied to invoice processing
454
usually permit extensive automation of these processes. In lieu of
455
the traditional practice of performing a 100percent manual
456
prepayment examination of invoices, agencies today process large
457
volumes of transactions in highly automated systems with automated
458
controls, electronic data interchange, and computer assisted
459
examination techniques.
460
Data entry edits to ensure accurate and reliable data processing
461
are relatively simple to develop and use. Edits are programmed to
462
perform various comparisons, verifications, and calculations to
463
produce outputs that effectively replace many of the manual invoice
464
processing and examination procedures. As the sophistication and
465
the number of edits continue to evolve and become more widely
466
applied throughout the government, agencies have been revising
467
their automated payment processes to reflect these improvements
468
while at the same time making their systems more efficient.
469
Hard copy documentation that is necessary to support invoice
470
examination and payment authorizations is giving way to electronic
471
forms which reduce retention and storage costs while concurrently
472
enhancing access capabilities. Today's proper application of
473
available technology makes it possible to perform the required
474
prepayment examination without assembling hard copy records from
475
diverse locations as in the past. With today's technology,
476
personnel can extract data from hard copy source records, input the
477
information into the automated system through computer terminals,
478
and forward the data through communications networks to a
479
centralized location for further online processing, examination,
480
and payment authorization. However, implementation of available
481
technologies does not change the requirement that audit trails of
482
transactions and authorizations be maintained or the rigors of
483
examination of invoices not be compromised.
484
Although automation of payment processes helps streamline
485
operations, the basic responsibilities of the certifying and
486
disbursing officers remain the same. These officers must have
487
sufficient knowledge of the automated systems in order to carry out
488
their responsibilities effectively. They are still responsible for
489
making sure that they can rely on the quality of the automated
490
systems to ensure that invoices authorized for payment are legal,
491
proper, valid, and correct.
492
The quality of the automated systems is to a large extent based
493
on the effectiveness of internal control. Internal control over
494
automated systems can be grouped into general control and
495
application control. General
496
497
498
Electronic Signatures
499
Advancing Technology
500
control applies to all information systems-mainframe,
501
minicomputer, network, and enduser environment. Application control
502
is designed to cover the processing of data within application
503
software.8 To ensure the quality of the automated systems,
504
management must provide the environment for effective
505
implementation of general and application controls.
506
Automated environments naturally require various levels of
507
access in order to permit data entry, appropriate data manipulation
508
(i.e., calculations, summarization, and reporting), program
509
modifications, and data review and approval. Generally, access,
510
authorization, and approvals are permitted through various controls
511
and electronic symbols or programmed data elements. The degree of
512
control over access to automated systems for data entry,
513
examinations, reviews, and approvals will vary. User identification
514
codes and passwords provide less control over data than do
515
electronic signatures. An electronic signature is a method of
516
signing an electronic message that (1) identifies and authenticates
517
a particular person as the source of the electronic message and (2)
518
indicates such person's approval of the information contained in
519
the electronic message.9
520
An electronic signature is a data authentication process, which
521
when effectively implemented, provides assurance that data
522
associated with the signature has not been altered or changed.
523
Traditional user identification codes and passwords, while
524
permitted under certain circumstances, do not. To be effective, GAO
525
recommends that electronic signatures be
526
(1) unique to the signer, (2) under the signer's sole control,
527
and (3) capable of verification. In addition, the signature should
528
be linked to the data in such a manner that if the data are
529
changed, the signature is invalidated. The National Institute of
530
Standards and Technology (NIST)10 has established procedures for
531
the evaluation and approval of certain automated signature
532
techniques11 to ensure data integrity and consistency with
533
previously mentioned criteria.
534
8
535
General and application control is discussed further in the
536
StandardsforInternalControl intheFederalGovernment, November 1999
537
(GAO/AIMD0021.3.1), pp. 1618.
538
9
539
The Government Paperwork Elimination Act, section 1710(1).
540
10
541
Under the requirements of the Computer Security Act, NIST is
542
responsible for establishing standards for federal computer systems
543
that process sensitive but unclassified information.
544
11
545
These procedures are contained in the Federal Information
546
Processing Standards (FIPS PUB 186).
547
Advancing Technology
548
549
550
Enhancing Internal Control and Data Integrity
551
In developing electronic data authentication systems, Title 7
552
recommends that agencies follow NIST guidance for payment approval
553
(payment certification). Automated approvals, when the risks
554
associated with automated records and approvals warrant it, might
555
necessitate electronic signatures that follow NIST guidance. The
556
Government Paperwork Elimination Act requires OMB to issue guidance
557
to agencies regarding automated systems that maintain electronic
558
information as a substitute for paper and use electronic
559
signatures. OMB's published guidance12 states that an agency should
560
perform an assessment to evaluate the suitability of electronic
561
signature alternatives for a particular application. Among other
562
things, the assessment should develop strategies to mitigate risks
563
and maximize benefits in the context of available technologies, and
564
the relative total costs and effects of implementing those
565
technologies.
566
In its FrameworkforFederalFinancialManagementSystems, JFMIP
567
envisioned automated systems with standardized information and
568
electronic data exchange to eliminate manual processes, reduce the
569
risks of data loss or errors, and eliminate manual reentry and
570
interpretation. Title 7 states that agencies should endeavor to
571
establish automated techniques, including data interchange, and
572
control whenever feasible so long as the interests of the
573
government are protected.
574
Although many current payment systems are highly automated, the
575
technological changes envisioned by JFMIP have not yet been fully
576
realized. There are several major areas in the payment process
577
where technological advances have had and will continue to have a
578
substantial impact. Three of these areas include: (1) the
579
automation of receipt and acceptance, (2) electronic signatures,
580
and (3) statistical sampling regarding examination of claims in the
581
payment process.
582
Although some agencies have automated part of the receipt and
583
acceptance function, widespread application has not yet occurred.
584
As the application of advancing technology continues, systems will
585
be able to directly transmit receipt and acceptance data from
586
points of purchase to central locations for invoice examination and
587
payment authorization. Transmissions of receipt and acceptance data
588
will come from multiple locations and possibly from vendor
589
locations where, for example, a government employee transmits data
590
electronically from a fueling dock and from agencies' remote
591
locations, including field offices and sea vessels. Electronically
592
submitted data will alleviate many of the current
593
12See OMB's
594
ImplementationoftheGovernmentPaperworkEliminationAct, May 2, 2000,
595
at its internet address http://www.whitehouse.gov/OMB/, under
596
"Information and Regulatory Policy."
597
Advancing Technology
598
problems agencies face in locating hard copy receiving reports
599
and manually reconciling receipt data to invoice amounts.
600
Once the electronic data are received centrally, the examination
601
process could be more automated. Receipt and acceptance data could
602
be compared electronically to the ordering and the invoice
603
information to help ensure that payment authorization is valid and
604
at the same time reduce the risk of errors in the process. Also,
605
the cost of the examination process would be reduced due to the
606
elimination of manual reconciliation procedures. The time and
607
effort needed to locate receiving reports would also not exist, and
608
prompt payment requirements (taking advantage of discounts and
609
avoiding late payment fees) could more easily be met.
610
The OMB guidance states that automated techniques should depend
611
upon risks, benefits, and cost effectiveness associated with the
612
automated applications. Agencies should determine whether any
613
electronic signature alternative, in conjunction with appropriate
614
process controls, represents a practicable tradeoff between
615
benefits on the one hand and cost and risk on the other. Electronic
616
signatures meeting the aforementioned criteria, however, can
617
provide the necessary data integrity for highly automated systems
618
because the signature "seals" the data once it is applied. Any
619
subsequent alterations to the data can be readily detected. Because
620
of the nature of electronic data, it is sometimes difficult to
621
ascertain whether the data have been altered or manipulated unless
622
the signature is linked to the data in such a way that the
623
signature verification process can detect data changes. Passwords
624
and identification codes generally do not provide this detection
625
capability.
626
Although implementation of electronic signatures meeting the
627
NIST criteria may not currently be costeffective in all cases, or
628
may not be needed because the electronic data application is low
629
risk, technological advances will continue to occur, making the
630
signatures more affordable and widespread in the future. Combining
631
the automation of the receipt and acceptance process with the
632
widespread use of electronic signatures could be a major move
633
towards full automation.
634
With full automation, statistical sampling of invoices prior to
635
payment to make inferences about the universe would no longer be
636
necessary since the system would perform a 100percent verification
637
of receipt and acceptance. Statistical sampling would only be
638
needed for monitoring the system operations through periodic
639
testing. Aspects of the system that could be tested through
640
sampling might include verifying that the electronic recording of
641
receipt and acceptance was supported by other sources.
642
Advancing Technology
643
Also, under full automation, fast pay could be eliminated in
644
most situations. Since the system would automatically verify all
645
receipts and acceptances prior to invoice payment authorization,
646
there would be no need to authorize payment prior to verification
647
of receipt. Moreover, systems could be designed and operated to
648
contain specific control mechanisms to prevent payment
649
authorization either manually or in an automated environment prior
650
to confirmation of receipt and acceptance.
651
652
653
Streamlining the Payment Process- Acquisition of Goods and
654
Services
655
Verification of Receipt and Acceptance After Payment
656
Authorization (Fast Pay)
657
In an effort to streamline operations and reduce costs while
658
taking advantage of currently available technology, many agencies
659
have redesigned or modified their payment systems. Several agencies
660
have requested opinions from us on whether proposed new payment
661
system designs or proposed system modifications conform to the
662
requirements of Title 7 internal controls. Agencies' specific
663
questions regarding their payment systems for the acquisition of
664
goods, along with our responses, are organized into the following
665
six sections. Since we did not test the proposed changes, our
666
responses only addressed agencies' proposals conceptually.
667
Several agencies asked whether certain changes to their existing
668
payment process complied with the internal control requirements of
669
Title 7. At the time of the request, their procedures required the
670
verification of receipt and acceptance prior to authorization of
671
payment. The proposed changes would allow payment on invoices under
672
$25,000 prior to verification of receipt and acceptance of the
673
items purchased.
674
GAO Response Payment authorization prior to verifying receipt
675
and acceptance is a common process referred to as "fast pay." Since
676
specific authority to implement a fast pay process for the
677
acquisition of goods and services at agencies exists as set forth
678
in OMB Circular A12513 and FAR, our permission is not necessary.
679
However, we responded to agency requests for assistance in
680
designing and implementing effective internal controls.
681
In responding to these agencies' requests, we verified that
682
their designs met the fast pay requirements previously discussed
683
(limitation of $25,000, geographical separation, ongoing
684
relationship with suppliers, and methods to identify suppliers
685
abusing fast pay). If the designed procedures met the requirements,
686
we did not object to the implementation of fast pay. In keeping
687
with the fast pay requirements, we also suggested that the system
688
designs include procedures to identify first time vendors and
689
vendors with a history of abusing fast pay.These vendors would not
690
be eligible to participate in fast pay until the agency had
691
satisfied itself that those vendors were worthy businesses that
692
could be paid under fast pay.
693
In each case, we further suggested that, as part of its required
694
FMFIA review of its internal controls, special emphasis be given to
695
testing controls of the new processes to help ensure effective
696
implementation.
697
13See footnote 4.
698
699
700
Combining Statistical Sampling With Fast Pay
701
The agencies requesting guidance on internal controls when
702
implementing fast pay have also designed procedures to verify
703
receipt and acceptance of goods ordered on an afterthefact sampling
704
basis rather than on the basis of a 100percent postpayment
705
verification as is traditionally done. We reviewed the proposals
706
involving the statistical sampling verification procedures.
707
708
GAO Response
709
Title 7 limits statistical sampling to invoices under $2,500.
710
Combining statistical sampling with fast pay procedures increases
711
the risks that overpayments would occur and go undetected compared
712
to a 100percent verification of receipt and acceptance. These risks
713
would be acceptably mitigated if the statistical sampling plan
714
provided for (1) the scope or extent of invoice examination to be
715
commensurate with the risk to the government,14 (2) sampling from
716
the universe of all invoices under $2,500 not subject to complete
717
examination, (3) effective monitoring to ensure that the plan is
718
effectively implemented and the risks to the government remain
719
within tolerable limits, and (4) a continuing relationship with the
720
vendor so that the risk of loss is minimized. We did not object to
721
implementing sampling so long as the plan included these four
722
items.
723
In a variation of the preceding, one agency proposed to
724
implement a statistical sampling process where the sample
725
limitation was increased from $2,500 to $25,000, the same
726
limitation for fast pay. The agency would require the purchasing
727
office to notify the central office (where payment certification
728
took place) within 20 days of the receipt of the invoice only in
729
instances where the actual receipt of goods differed from the
730
order, thus affecting payment.
731
The agency would limit the use of this process to vendors with
732
whom it had an ongoing satisfactory relationship. To ensure that
733
the purchasing offices compared invoices to receiving reports
734
subsequent to payment authorization, the agency would regularly
735
examine statistical samples of paid invoices, provide adequate
736
training for personnel, and regularly review implementation of
737
controls. Our response was that if the agency followed through with
738
its proposed controls and that the benefits derived exceeded the
739
cost, the modifications would be in accordance with Title 7. As
740
with other requests, we recommended that the agency's
741
subsequent
742
14
743
In developing a sample plan, agencies should make sure that
744
their proposed procedures would produce savings while adequately
745
protecting the government's interest. Savings, as defined by Title
746
7, would be achieved when the combined cost of (1) examining the
747
sample and (2) projected losses due to undetected errors on
748
invoices not examined are less than the cost of examining all
749
vouchers. Through analysis, the plan must develop and identify a
750
tolerable error rate (the point at which, or below which, savings
751
should occur), the number of vouchers to select for examination,
752
and the selection method.
753
754
755
756
Fast Pay Combined With Statistical Sampling When Weak Internal
757
Controls Exist
758
FMFIA reviews specifically emphasize testing the effectiveness
759
of the controls over its fast pay procedures and related
760
statistical sampling.
761
In the previous discussions, agencies requesting our assistance
762
had designed but not yet implemented fast pay. However, one agency,
763
where fast pay procedures had been implemented for the acquisition
764
of certain goods, was moving toward verifying receipt and
765
acceptance of invoices on a sampling basis. The agency's Office of
766
Inspector General (OIG) had asked us whether the agency's fast pay
767
procedures combined with statistical sampling was permissible. The
768
OIG reported that, over a 5month period, 10 per cent of the
769
invoices paid under the fast pay process had incorrect or missing
770
support. That review and process uncovered missing or inaccurate
771
data on order forms and receiving reports. The errors occurred
772
because poor controls existed in the review and processing of
773
invoices for payment.
774
Also, during our discussions with agency officials, we were told
775
that many invoices processed for payment were likely to exceed the
776
$25,000 limitation of fast pay.
777
778
GAO Response
779
We responded to the request by stating that although fast pay is
780
permitted under certain criteria, the purchases under the process
781
inquired about would not meet the criteria (1) where the purchase
782
exceeds $25,000 or
783
(2) if the 10percent error rate is considered by management and
784
the IG office to be above the tolerable acceptable error rate.
785
Regarding sampling of invoices after payment authorization to
786
verify receipt and acceptance, we pointed out that Title 7 limits
787
sampling to invoices under $2,500. Without a specific request to
788
raise the limitation,15 we stated that verification of receipt and
789
acceptance would be required for all invoices equal to or greater
790
than $2,500. In addition, we stated that sampling should not be
791
implemented if the 10percent error rate is considered above the
792
acceptable error rate.
793
15
794
In the preceding section on the discussion of combining
795
statistical sampling with fast pay, one agency had proposed a
796
design under which sampling would be done for all invoices $25,000
797
or less. GAO responded to that agency's proposal as to whether it
798
could raise the $2,500 limitation to $25,000. However, in this
799
request, we were not provided a design nor asked if the limitation
800
could be raised.
801
802
803
804
Processing Payment Without an Invoice
805
One federal entity asked GAO whether it would be permissible to
806
make purchase order or contract payments (without a vendor's
807
invoice) solely on the basis of a receiving report or other
808
documentary evidence showing receipt and acceptance. This entity
809
had designed a payment system whereby the acquisition of certain
810
goods and services made under maintenance contracts and purchase
811
orders would not require an invoice to generate a payment.
812
813
GAO Response
814
We reviewed the proposed payment processes and responded by
815
stating that Title 7 identifies three typical steps to ensure
816
proper payment is authorized: (1) the acquisition of goods and
817
services was properly authorized as evidenced by an approved
818
purchase order or contract,
819
820
821
822
(2)
823
the goods and services ordered have been delivered and
824
accepted, evidenced by a receiving and inspection report, and (3) a
825
claim has been made against the government as evidenced by receipt
826
of an invoice or bill. Vendor's billing and government payment
827
systems have been traditionally designed and operated with the
828
invoice being the primary document initiating the payment process.
829
Title 7, however, does not preclude payment from being authorized
830
without an invoice if adequate internal controls exist to protect
831
the government's interest.
832
833
Three specific areas where internal control should be given
834
special attention when authorizing payments without invoices are:
835
(1) payment is initiated only after receipt and acceptance of
836
ordered goods and services and is authorized only after matching
837
the types and quantities received with those on the purchase order
838
or contract,16 (2) controls exist to insure against duplicate
839
payment should a vendor mistakenly seek payment for goods or
840
services for which payment has already been made, and
841
842
843
(3)
844
payments are made to coincide with the due dates to take
845
advantage of discount terms or avoid late payment penalties.17 The
846
proposed design contained sufficient control in these three areas
847
to protect the government's interest. We did not object to the
848
system design so long as steps were taken to ensure effective
849
implementation.
850
851
852
853
854
855
Record Retention at Field Offices or Sites
856
Two of the agencies requesting our assistance on designing and
857
implementing fast pay also asked if the key documents (i. e.
858
purchase order, receiving report, and invoice) could be retained in
859
the field offices
860
16
861
A purchase order or contract should contain details of the type
862
or quality of goods or services (e.g. model, stock number,
863
quantity, per item price, discount, and payment due date).
864
17
865
The annual blanket contracts should stipulate discount terms and
866
late payment dates.
867
868
GAO Response
869
or sites where the purchase was initiated. Instead of sending
870
supporting documentation to the finance center for payment
871
certification, a purchase log or other summary information would be
872
maintained and all pertinent data would be entered into it, signed
873
by the purchaser and approving official, and sent to the finance
874
center for payment authorization. Periodically, samples of all paid
875
invoices would be selected and the supporting documentation
876
reviewed to verify the validity of the payment. Field offices and
877
sites would then be required to forward the related documentation
878
for all the transactions selected in the sample.
879
We stated that, although supporting documents are traditionally
880
maintained at the certifying/disbursing officer's location, Title 7
881
did not preclude the documents being retained at the field offices
882
or sites. However, we emphasized that employees responsible for
883
maintaining the documents must be familiar with the retention and
884
storage requirements set forth in Title 8, "Records Management," of
885
the GAO Policyand ProceduresManualand that they might be requested
886
to forward the documents for review by the certifying officer or
887
auditors.
888
We suggested that agencies inform the field office staff that
889
random samples of all payment transactions would be selected for
890
the purpose of verifying the validity of the payments and that they
891
would be required to forward all documents related to the selected
892
transactions to the certifying officer's location for review. We
893
also suggested that the agencies provide the field office staff
894
with training to familiarize them with the retention and storage
895
requirements. We did not object to retaining documents at field or
896
site locations provided the suggestions we made were
897
implemented.
898
Electronic Imaging One agency asked us if electronic images
899
(i.e.,an electroniccopyor image of a paper document) constituted an
900
acceptable record. This agency's plan was to convert financial
901
paper records (such as payment vouchers and related supporting
902
documents) into electronic records. After the conversion, the paper
903
documents would be destroyed and the electronic records would
904
become the official records of the agency.
905
GAO Response GAO has long recognized that agency records need
906
not be maintained in their original paperbased form. For example,
907
we have found that microfilm and similar technologies are
908
acceptable methods for storing data originally on paper. Electronic
909
technology that allows data to be examined in human readable form,
910
as on a monitor, stored in electronic
911
Page 21 GAO/AIMD21.3.2 (5/00)
912
media, recalled from storage, and reviewed in human readable
913
form can provide data integrity that is equal to that of a paper
914
document.
915
Any system, regardless of the technology used, must incorporate
916
adequate controls to ensure the integrity of the data. Internal
917
control must ensure that (1) the digital images accurately
918
represent the corresponding paper document, (2) any changes to the
919
original digital image can be detected,
920
(3) access to the images is limited to authorized personnel for
921
authorized purposes, and (4) the digital images are not destroyed,
922
but remain accessible until the applicable retention period
923
expires. Although authorized changes to an image may need to be
924
made, the unaltered copy of the original image should be maintained
925
to facilitate adequate audit trails.
926
We did not object to the agency's electronic imaging plan so
927
long as internal control was implemented to ensure that the
928
criteria in the preceding paragraph were met.
929
930
931
932
Streamlining the Payment Process- Employee Travel Claims
933
Electronic Vouchers, Electronic Edits, and Authorizing Payment
934
BasedonElectronic Validation
935
In an effort to streamline operations and reduce costs while
936
taking advantage of currently available technology, many agencies
937
have redesigned or modified their employee travel claim payment
938
systems. Several agencies have requested our opinion on whether
939
newly designed systems or modified ones conform to the requirements
940
of Title 7 regarding internal control. Agencies' specific questions
941
regarding these systems along with our responses are organized into
942
the following seven sections.
943
While the General Services Administration (GSA) is responsible
944
for issuing federal travel regulations, which are published in the
945
Code of Federal Regulations (41 C.F.R. 301), we have provided our
946
views on the internal control considerations in agencies' system
947
designs pursuant to our authority to issue internal control
948
standards. Since we did not test agencies' proposals, our responses
949
only address agencies' proposals conceptually.
950
In streamlining their employee travel systems, several agencies
951
designed automated systems containing electronic travel vouchers
952
and requested our assistance in interpreting Title 7 requirements
953
and assessing their designed internal controls.
954
While each of the designs had minor differences, they generally
955
called for a commercial software package modified to fit specific
956
agency needs. The software contained a travel voucher form in two
957
parts, a summary of the claims, and related detail supporting
958
amounts. After completing the travel, the traveler completed the
959
forms and signed the voucher electronically. The electronic forms
960
contained the same information as the standard government hard copy
961
travel voucher. After the voucher was completed, the traveler's
962
supervisor reviewed it. During the review of the voucher, the
963
supervisor could ask for supporting hard copy documents (e.g.,
964
hotel receipts) if additional detail was needed to verify any of
965
the claims on the voucher. The supervisor would then approve the
966
voucher electronically. The approval signified reasonable assurance
967
that the travel actually took place and that the claimed amounts
968
were reasonable.
969
The supervisory approved voucher would then be forwarded
970
electronically to the certifying or payment officer for approval of
971
payment. Numerous electronic edits would be applied to the voucher
972
at the certifying or payment officer's location prior to payment
973
authorization. The edits could, for example, verify that the travel
974
has been authorized and compare information on the voucher to
975
information on master files to test the validity of the claims
976
(i.e., that the claims were proper, legal, and accurate).
977
Information to be compared could include, for example, data on the
978
traveler (e.g., name, employee or social security number, etc.) and
979
limitations such as per diem amounts allowed in the city where the
980
traveler stayed. If the edits did not uncover any discrepancies,
981
the voucher would be approved for payment.
982
Subsequent to payment, the designs called for a review of the
983
supporting documentation related to the travel vouchers. Those
984
vouchers which would be reviewed included (1) all vouchers
985
exceeding $2,500 and (2) a random sample selected from all vouchers
986
for $2,500 or less. The supporting documents would be examined to
987
help verify the validity of the claims and the effectiveness of the
988
system.
989
Title 7 does not require payment approval of travel vouchers to
990
be based solely on the traditional review of supporting
991
documentation if adequate controls compensate for not reviewing
992
such documentation. In addition to the traditional supervisors'
993
review and approval of the voucher, the primary compensating
994
controls designed were the automated edits and computations to
995
ensure that the travel claims complied with all requirements.
996
Although automated edits assist in determining the validity of a
997
claim, they cannot determine whether the claim was properly
998
documented nor can they fully replace the role of a human reviewer.
999
The plan to test vouchers on a sample basis after payment
1000
authorization for vouchers $2,500 or less should give further
1001
assurances that the claims are valid. The sample should follow a
1002
plan that provides for voucher examination against hardcopy
1003
documents to be commensurate with the risk to the government and a
1004
sample from the universe of all vouchers not subject to complete
1005
examination.
1006
We did not object to the implementation of the automated travel
1007
systems, but suggested that, to help ensure effective
1008
implementation, each agency emphasize testing controls in its new
1009
designs during its annual review of internal control as required by
1010
the FMFIA.
1011
1012
GAO Response
1013
1014
1015
1016
Travelers Retaining Supporting Documentation
1017
Each agency designing automated employee travel voucher systems
1018
discussed in the previous section also asked us if the traveler
1019
could retain the supporting hardcopy documentation. These agencies
1020
stated that part of the streamlining effort would include reducing
1021
the time, effort, and cost of moving paper documents through a
1022
manual system, reviewing and approving the documents, and filing
1023
the documents at the certifying or payment officer's location.
1024
Reducing the paper flow would also result in faster payments since
1025
the system would not be relying solely on hard copy documents.
1026
Regarding employees that either retire or leave the agency prior
1027
the expiration of the retention period, the designs called for an
1028
employee checkout procedure whereby clearance from their travel
1029
unit (as well as other units within the agency) is required prior
1030
to receiving their last salary payment.
1031
Traditionally, hardcopy documents have been retained at the
1032
certifying or payment officer's location for ease in accessibility.
1033
However, Title 7 does not preclude the documents from being
1034
maintained at the traveler's location. Nevertheless, we emphasized
1035
that the travelers must retain the documents in accordance with the
1036
requirements of Title 8, "Records Management," of the GAO
1037
PolicyandProceduresManual.
1038
We suggested that agencies inform all travelers that random
1039
samples of payment transactions would be selected for the purpose
1040
of further verifying the validity of the payments and, for those
1041
selected transactions, travelers would be required to forward all
1042
related documents to the certifying or payment officer's location
1043
for review. We also suggested that the agencies provide travelers
1044
with training to familiarize them with the retention and storage
1045
requirements. We did not object to travelers retaining supporting
1046
hardcopy documents so long as the suggestions we made were
1047
effectively implemented.
1048
1049
GAO Response
1050
1051
1052
1053
Electronic Signatures
1054
Several of the agencies designing automated employee travel
1055
voucher systems discussed in the previous sections did not indicate
1056
how the data would be secured from unauthorized access and
1057
manipulation. Two agencies requested our views on whether the
1058
electronic signatures proposed in their designs provided sufficient
1059
control to ensure the integrity of the data on the vouchers after
1060
being completed by the traveler and approved by the supervisor.
1061
1062
GAO Response
1063
Regarding those agencies that did not disclose the type of
1064
signature in their proposals, we pointed out that the degree to
1065
which data on electronic vouchers are secured depends upon the type
1066
of automated signature used. Electronic signatures meeting the
1067
criteria previously discussed may be used to secure data on the
1068
voucher when the traveler and the supervisor electronically sign
1069
the voucher.
1070
Page 25 GAO/AIMD21.3.2 (5/00)
1071
After our responses, the Government Paperwork Elimination Act
1072
(GPEA) became effective, requiring OMB to issue guidance to
1073
agencies for using and accepting electronic documents and
1074
signatures. OMB's guidance states that an agency should determine
1075
whether an electronic signature alternative, in conjunction with
1076
appropriate process controls, represents a practicable tradeoff
1077
between benefits, costs, and risks; and if so, determine and
1078
document which signature alternative is the best one to use for a
1079
particular application.
1080
Regarding the two agencies requesting our views on the
1081
signatures proposed in their designs, we stated that their
1082
signatures must meet the aforementioned criteria. These agencies
1083
were working with their contractors (who provided the electronic
1084
applications for the automated employees travel system) in moving
1085
towards meeting the criteria. We did not object to their system
1086
being pilot tested at limited locations so long as they continued
1087
to move toward meeting the criteria. The agencies agreed to follow
1088
up by requesting our views on full implementation when the
1089
signatures at the pilot locations were implemented.
1090
One of the agencies planning the implementation of an electronic
1091
travel claim system asked us if travelers could be reimbursed on a
1092
flatrate basis for lodging (the maximum allowed at the city where
1093
the travel took place), under the same concept of the per diem rate
1094
allowed for meals and related incidental amounts. The agency
1095
believed that a flatrate would reduce the administrative effort
1096
needed to separately record all actual lodging costs incurred,
1097
retain and submit the receipts when requested, and examine the
1098
lodging costs on the voucher.
1099
1100
1101
1102
FlatRate Lodging Reimbursement
1103
1104
GAO Response
1105
The GAO PolicyandProceduresManualdoes not address lodging
1106
reimbursement on a flatrate basis. GSA is responsible for setting
1107
the maximum allowable amount for a particular locality. However, we
1108
provided the requester our views on internal control when
1109
considering the implementation of flatrate lodging policy.
1110
Going to a flatrate lodging basis poses a risk that the
1111
government would incur more cost than it would otherwise. Travelers
1112
who incur minimal lodging costs by staying at a government
1113
facility/military base or low cost lodging would, in many
1114
instances, receive excessive travel stipends under the proposal,
1115
especially if they stay at a location for an extended period.
1116
We believe the agency should analyze the costs and benefits of
1117
going to a flatrate basis for lodging before a decision is made to
1118
implement it. The
1119
1120
1121
1122
Validating Travel Claims After Payment Authorization
1123
analysis should include consideration of the costs to process
1124
travel vouchers as well as a review of past travel authorizations
1125
and claims by employees compared to the maximum amounts allowed. If
1126
the difference were minimal, justification would exist for going to
1127
such a rate, providing GSA approved. If the difference is material,
1128
the agency should reconsider going to such a rate or establish
1129
procedures to ensure travelers incur at least a significant portion
1130
of the flatrate amount or, if not, are reimbursed at the actual
1131
costs incurred.
1132
Another one of the agencies planning the implementation of an
1133
electronic travel claim system believed that about 10 percent of
1134
the travel claims would continue to come from small, isolated
1135
offices (where personnel spend most of the time out of the office)
1136
where obtaining and operating computer facilities are not
1137
costeffective. Travel vouchers for staff at those locations were to
1138
continue to be completed and processed in hardcopy paper documents
1139
under a manual system. To reduce the cost of processing such
1140
hardcopy documents, the agency designed procedures whereby travel
1141
vouchers would be certified for payment prior to the review of
1142
supporting documentation. After completing and signing the voucher,
1143
it would be approved by the supervisor, then forwarded to the
1144
certifying officer's location, certified for payment, and payment
1145
made to the traveler. After payment, a test of the validity of the
1146
payment would be made on a sample basis by obtaining the supporting
1147
documentation from the traveler (where it would be retained) and
1148
reviewing information in the documents to ensure the validity of
1149
the claim. The sampling methodology would follow the sampling
1150
requirements contained in Title 7.
1151
The agency believed that the risks to the government from
1152
implementing such a design were minimal based on an analysis it had
1153
performed under its current system. The analysis revealed that very
1154
low error rates were found during its prepayment testing of
1155
vouchers and that collecting overpayments from employees, by virtue
1156
of their relationship with the agency, would be easily done.
1157
Nevertheless, to ensure that overpayments were collected, the
1158
agency would take the most expedient of the three following options
1159
to recover funds: (1) obtain reimbursement from the traveler, (2)
1160
make deductions from other travel payments due the traveler, or (3)
1161
initiate action for payroll deductions from the traveler's
1162
salary.18 The agency's goal was to
1163
18
1164
The agency's attorneys had provided clearance to the financial
1165
office regarding authority to make payroll deductions from
1166
employees for overpayment of travel claims.
1167
1168
GAO Response
1169
recover overpayments, using one of the three collection options,
1170
within 60 days of discovering the overpayment.
1171
1172
The type of postpayment validation procedures the agency
1173
proposed to implement is analogous to the form of payment known as
1174
"fast pay," available for the purchase of goods and services. In
1175
assessing the agency's design, we applied the fast pay criteria.
1176
Fast pay is permitted primarily where there is a continuing
1177
relationship with reliable vendors and a geographical separation
1178
exists between the payment authorization office and the location
1179
where goods and services are received.
1180
We believed the two criteria were met; however, we offered four
1181
suggestions to the agency. First, the sampling plan should be
1182
designed to ensure that the risks of overpayments are within
1183
tolerable thresholds. Second, the agency should formally
1184
communicate to its employees who prepare these vouchers the process
1185
for recovering overpayments. Third, the agency should establish a
1186
mechanism to identify employees who make repeated errors, so their
1187
vouchers could receive prepayment validation until such time as the
1188
errors are eliminated or reduced to an acceptable level. Finally,
1189
during the initial period of implementation, the agency should
1190
emphasize its review of the new process during the agency's annual
1191
internal control review under FMFIA.
1192
We did not object to this portion of the agency's new employee
1193
travel system, provided our suggestions were effectively
1194
implemented.
1195
1196
1197
1198
Omitting Supervisory Approval of Travel Claims
1199
Two agencies planning the implementation of an electronic travel
1200
claim system designed systems in which the supervisor's approval of
1201
travel vouchers would not be needed. The agency would rely on the
1202
supervisor's approval of the travel order (i.e., the obligating
1203
document authorizing travel to be taken), the electronic edits, and
1204
the review of supporting documents after payment certification. The
1205
review of supporting documents to fully validate the automated
1206
edits would be done on a statistically generated sample from the
1207
universe of all vouchers.
1208
1209
GAO Response
1210
The primary purpose of the supervisor's approval of staff's
1211
travel vouchers is to help the certifying officer ensure that all
1212
claims are valid when certified. Generally, the supervisor's
1213
approval serves two main purposes for the certifying officer: (1)
1214
to indicate the claims on the voucher are reasonable and (2) to
1215
verify that the travel actually took place. While the first purpose
1216
would be achieved through the electronic edits proposed in
1217
Page 28 GAO/AIMD21.3.2 (5/00)
1218
the design, we were concerned that payment would be authorized
1219
before verifying that the travel actually took place.
1220
We believe there are several alternative procedures available to
1221
verify that travel actually took place without requiring the
1222
supervisor's approval. For example, employees could be required to
1223
use the agencydesignated charge card for hotel and certain other
1224
costs. When the travel voucher is being processed, the automated
1225
system could compare the information on the actual charges
1226
processed by the charge card company with those claimed on the
1227
voucher. When a "match" occurs for hotel and certain other charges,
1228
a verification of the actual trip would be made. Where no match is
1229
found, the travel office (or certifying officer) could request the
1230
hotel receipts to verify outoftown lodging costs. Properly
1231
implemented, this approach provides reasonable assurance that a
1232
trip occurred.
1233
We did not object to the implementation of the agency's proposal
1234
so long as procedures were implemented to verify that authorized
1235
trips were actually taken by employees prior to payment
1236
authorization and that for the first year the system was
1237
operational, assessment of internal control in the system was
1238
emphasized during the annual FMFIA review.
1239
One agency intended to implement an employee travel claim
1240
procedure allowing travelers, with certain exceptions, to merely
1241
list an aggregate amount of all expenses that individually cost $75
1242
or less.19 At thetimeof the request, GSA required all travel
1243
expenses to be listed on the voucher; however, it granted the
1244
requester a waiver of the requirement to itemize expenses costing
1245
$75 or less as long as we concurred.
1246
1247
1248
1249
Summarizing Expenses of $75 or Less
1250
1251
GAO Response
1252
Since Title 7 requires the validity of travel claims to be
1253
established prior to certification for payment, we believe that
1254
listing all expenses individually on the travel voucher helps
1255
satisfy this requirement. Such a list provides the official
1256
administratively approving the voucher (usually the traveler's
1257
supervisor) and the certifying officer additional evidence for
1258
determining the reasonableness of the claims. It also reduces the
1259
risks of errors or fraud occurring and going undetected.
1260
Our response contained a simple example of an error occurring
1261
that would not be detected if all expenses $75 or less were merely
1262
listed in the aggregate on the voucher. If the traveler
1263
inadvertently summarized taxi
1264
19
1265
At the time of our response to this agency, GSA required the
1266
traveler to obtain receipts for all expenses individually costing
1267
$75 or more.
1268
fares costing $17.99 as $71.99 on the voucher by transposing the
1269
seven and the one, the approving official and the certifying
1270
officer, who might generally expect much lower taxi fares, would
1271
have no basis to assess the reasonableness of the claim. Both
1272
officials would lose the capability to determine whether claims
1273
under $75 were reasonable under the circumstances.
1274
We suggested that the agency modify its proposal to require
1275
travelers to list each expense individually on the travel
1276
voucher.
1277
1278
1279
1280
Relevant Issues Addressed in GAO Reports
1281
1282
1283
1284
1285
Financial Management System Standards Issued by JFMIP
1286
The Joint Financial Management Improvement Program (JFMIP) is a
1287
joint cooperative undertaking of the Office of Management and
1288
Budget, the General Accounting Office, the Department of Treasury,
1289
and the Office of Personnel Management, working in cooperation with
1290
each other and with operating agencies to improve financial
1291
management practices throughout the government. The program was
1292
initiated in 1948 by the Secretary of the Treasury, the Director of
1293
the Bureau of the Budget (now OMB), and the Comptroller General and
1294
was given statutory authorization in the Budget and Accounting
1295
Procedures Act of 1950. The Civil Service Commission, now the
1296
Office of Personnel Management (OPM), joined JFMIP in 1966.
1297
The Federal Financial Management Improvement Act (FFMIA) of 1996
1298
requires, among other things, that agencies implement and maintain
1299
financial management systems that substantially comply with federal
1300
financial management systems requirements. These system
1301
requirements are detailed in the Financial Management Systems
1302
Requirements series issued by JFMIP and Office of Management and
1303
Budget (OMB) Circular A127, FinancialManagementSystems. JFMIP
1304
requirements documents identify (1) a framework for financial
1305
management systems, (2) core financial systems requirements, and
1306
(3) 16 other financial and mixed systems supporting agency
1307
operations, not all of which are applicable to all agencies. Figure
1308
1 is the JFMIP model that illustrates how these systems interrelate
1309
in an agency's overall systems architecture.
1310
Systems standards are important for agencies streamlining
1311
operations by redesigning or modifying systems to take advantage of
1312
technological advances. The standards provide the criteria to help
1313
ensure that the systems include effective internal control and meet
1314
the requirements imposed for central reporting and complying with
1315
laws and regulations.
1316
Appendix II Financial Management System Standards Issued by
1317
JFMIP
1318
Figure 1: Agency Systems Architecture
1319
1320
Source: JFMIP Core Financial System Requirementsdocument.
1321
To date, JFMIP has issued (1) the FrameworkforFederalFinancial
1322
ManagementSystems(not shown in Figure 1) and (2) systems
1323
requirements for the core financial system and 7 of the 16 other
1324
systems identified in the architecture. (See figure 1.)20
1325
Thus far, the series includes the (1)
1326
FrameworkforFederalFinancialManagement Systems,(2)
1327
CoreFinancialSystemRequirements,(3)
1328
InventorySystemRequirements,
1329
1330
1331
(4)
1332
Seized/ForfeitedAssetSystemRequirements,(5)
1333
DirectLoanSystemRequirements,
1334
1335
1336
(6)
1337
GuaranteedLoanSystemRequirements,(7)
1338
TravelSystemRequirements,(8)Human
1339
Resources&PayrollSystemsRequirements,and (9)
1340
SystemRequirementsforManagerial CostAccounting. In early 1998,
1341
JFMIP decided to initiate projects to update system requirements
1342
documents that were not current with regulations and legislation.
1343
JFMIP also planned to initiate projects to complete the remaining
1344
systems requirements where none currently exist.
1345
1346
1347
1348
1349
Related GAO Products
1350
1351
(922280)
1352
1353
Ordering Information
1354
The first copy of each GAO report is free. Additional copies of
1355
reports are $2 each. A check or money order should be made out to
1356
the Superintendent of Documents. VISA and MasterCard credit cards
1357
are accepted, also.
1358
Orders for 100 or more copies to be mailed to a single address
1359
are discounted 25 percent.
1360
1361
Orders by mail:
1362
U.S. General Accounting Office
1363
P.O. Box 37050 Washington, DC 20013
1364
Orders by visiting: Room 1100 700 4th St. NW (corner of 4th and
1365
G Sts. NW)
1366
U.S. General Accounting Office Washington, DC
1367
Orders by phone: (202) 512-6000 fax: (202) 512-6061 TDD (202)
1368
512-2537
1369
Each day, GAO issues a list of newly available reports and
1370
testimony. To receive facsimile copies of the daily list or any
1371
list from the past 30 days, please call (202) 512-6000 using a
1372
touchtone phone. A recorded menu will provide information on how to
1373
obtain these lists.
1374
Orders by Internet: For information on how to access GAO reports
1375
on the Internet, send an e-mail message with "info" in the body
1376
to:
1377
[email protected]
1378
or visit GAO's World Wide Web home page at:
1379
http://www.gao.gov
1380
1381
1382
Contact one:
1383
1384
1385
1386
To Report Fraud,
1387
• Web site: http://www.gao.gov/fraudnet/fraudnet.htm
1388
1389
1390
Waste, or Abuse in
1391
1392
• e-mail: [email protected]
1393
1-800-424-5454 (automated answering system)
1394
1395
1396
1397
1398
1399
1400
1401