Create a New Support Ticket

Create a new support ticket below or check the status of your support tickets. You can also email us directly at [email protected].

ChatGPT

If you have a question about how to do something using CoCalc, ChatGPT might save you some time:

Helpful Links

Create Your Ticket

If the above links don't help you solve your problem, please create a support ticket below. Support is currently available in English, German, and Russian only.

Support Ticket

Your Email Address

Subject

Is this a Problem, Question, or Software Install Task?

Problem Something is not working the way I think it should work.

Question I have a question about billing, functionality, teaching, something not working, etc.

Task Is it possible for you to install some software that I need in order to use CoCalc?

Purchase I have a question regarding purchasing a product.

Relevant Files

Select any relevant projects and files below. This will make it much easier for us to quickly understand your problem.

Description

What did you do exactly?

What happened?

How did this differ from what you expected?

After submitting this, you'll receive a link, which you should save until you receive a confirmation email. You can also check the status of your tickets here.